B&W vs. Color pages

dmurrahDocusultant P4P'er

We have an opportunity to upgrade a Toshiba 3511 that the customer is saying that out of a document with 2 color pages and 6 b&w pages the customer is being charged for 8 color pages. We told them that our machine (the MPC3500) would count 2 color and 6 b&w pages. when we tested it we got 3 color pages an 5 b&w. What are we missing?

9/6/0710:45 PM

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CopyFax JaxElite P4P'er

Without seeing the file, I don't know how anyone can offer advice on the print counter. Can you add it in as an attachment so we can verify the file is setup the way you describe?

9/6/0711:27 PM

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dmurrahDocusultant P4P'er

here you go

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2007_News_(Color).pub

9/7/079:55 AM

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cmarkowskiElite P4P'er

What driver are you using?

9/7/0711:43 AM

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dmurrahDocusultant P4P'er

PCL

9/7/072:14 PM

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