Is it possible to buy spareparts for rebuilding the fusing unit? A paperjam can ruin a brand new (expensive) unit. As far as I know Ricoh does not supply seperate parts for these units.
???
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The "fusing belt unit" is a little bit more than half the cost of a complete unit.
I have had this problem with the fuser with two different accounts - people were running all sorts of crap through the bypass, one was some kind of plastic-like material and then tried to tell me it was regular paper, well I found the accordian plasic-paper in the trash can so they were busted. We have tried rebuilding them in the past but it takes too long, not worth the time vs. a new one. Have tried to educate the customer on being very careful what they run through but some people don't get the message or don't believe me. It's a bad problem. Good luck!
The 3800 series and the smaller 224/324 share virtually the same fuser and its inability to run much more than 20 lb bond.
We cover it in a maintenance agreement but running photo paper or any coated paper voids that and they pay for it.
We cover it in a maintenance agreement but running photo paper or any coated paper voids that and they pay for it.
you should read the paper weight specs on these printers and then instruct your customers that they will have to purchase new ones when they shred up. these fusers will not shred unless the wrong paper is being used