A Funny Thing Happened on the way to the Copier Demo/Appointment

A customer was demo'ing a canon color copier with fiery in their office. I stopped by on the second day to check to see how everything was going. The office manager asked me if there was any way that images or pictures would just randomly print off the hard drive of the system. Apparently, some very explicit images had been printed on the copier right before I got there. Rightfully so she was absolutley furious. I explained that the pictures had to have been printed by someone in the office. We checked the print log on the system and sure enough she was able to identify the culprit. I ended up closing the deal and the same office manager admitted to me that she loved the image quality on the system, even the explicit pictures looked great!

whoa, that's a good one!!! Anyone else?

Rep: What's your copier volume?

Client: Well, uh, everyone in the office uses it.

I customer once called me to ask for the "White Toner" for their copier.

I told them that their copier only had black toner, but they wanted white toner to print on black construction paper.

anyone else??? would like to have at least ten. Any takers??

This happened to us a couple of years ago.

We received a service call from a client who reported seeing little black lines on their copies. The culprit? A pair of false eyelashes. We still don't know how they got inside the machine!

We had a tech go to a call once and there was a black line down the right side on the page.

He made another copy and the line was down the left side of the copy. Another one and it was diagonal. He told the customer "this just isn't possible".

He opened the machine to examine the lamp and a mouse jumped out!

ok, we're getting there how about hearing from some other members, the p4p gets over 400 members logging on per day. Lets hear from eveeryone else, even if you've neveer posted before, give it a go!


ny great stories from other countries????

Art

I got this from an email:


Honestly nothing along the lines of a one liner come to me. However, when I was doing training on the 6755 once I botched the toner refilling process and got toner all over the room. Then as we were going to get some towels to wipe it down, I heard the maintenance guy fire up the vacuum and before I could run down the hall to stop him – the toner went straight through the filter and out the air vent … and ALL over the office.


Thanks,

John Pulley

I have one!!

In downtown Princeton, NJ (right across the street from Princeton University). Had just demo'd a small Adler Royal 209 (boy was that unit a piece of garbage). Well, rolled the copier gurney into the back of the car. Pulled out and into traffic, stopped at the light, and being young and foolish, I gunned the gas pedal with the green light. The car went forward the copier gurney and copier wne backwards and landed on the street, seems like I forgot to close the hatch!!

It was a bad day!

We had a school that called in service for a defective copier glass. It was broke and they definitely didn't have anything to do with that. It must be defective. when the technician got there, The machine was jammed with pictures of someone's rear end. Someone broke the glass while sitting on it and didn't remove the copies from the machine!
Thanks!
Amanda Byrne

Had a demo years ago on a fax machine. Had a big wheel from corporate wanting to do a ride along with a rep for the day. Customer wanted to see quality and asked one of their customers to send a test fax. As all the admin complained about the speed, the corp guy explained that a very detailed fax would take more time because of memory issues. As everyone crowded aroud the fax to innspect, a very vivid porn image was reproduced with striking detail. We made the sale

We need more, come on tell us your fav copier story!!

Here's one from a private school customer of mine a few years ago:

We had just upgraded their fleet of Gestetner 3355's to a brand new fleet of Gestetner DSm660's. A teacher wanted to make copies of a book onto transparencies, and walked up to one of the new machines and ran them thru the bypass. The machine jammed up and completely stopped. So, thinking there must be something wrong w/ the set up of the new machine, she walked to another one of the BRAND NEW MACHINES and tried to run transparencies thru it. Same result. So, at that point she called service, and the technician arrived to find that she had melted transparencies onto the fusing unit of both machines. The tech called the Service Manager who was furious and threatened to charge $900 per machine for new fusing units, charging the customer with abusing the machine. The technician leaves and says he'll be back in a few minutes. He runs down to the Staples down the street and returns w/ several cans of compressed air. He removes the damaged fusing units, shoot of the cans, and sprayed them all over the melted transparencies. With the customer standing there, he dropped the fusing units on the floor, and the transparencies shattered off. He put the fusing units back in, and the machine was fixed. A few months later, our President's wife was picking up their 5 year old from the school, and she overheard the secretary talking about how the technician had fixed their machines. Needless to say, he had become a legend, and has been used as an example of the quality of our technical staff for the last 5 years.

awesome technical expertise!!!

anyone else, I'm going to write the article by the end of the week!

Several years back we had a demo in a pastor's home office for a couple of days when he called in because the machine was misfeeding. We had been selling him on the reliability of this model, so he wasn't very pleased with the performance. When our technician went out he opened the side of the copier and found that one of the Pastor's kids poured cornflakes into the copier. We got it cleaned up and he bought the demo.

I had an appointment with a drug rehab medical center. I asked her how many users she had....oops. She said marijuana or cocaine? I still don't know if she was kidding or not. They didn't buy anything from me. They renewed their lease and paid on the used machine for 2 more years that I know of. And thought it was a very good decision. Perhaps they were users. Did that ruin the story?

I received a telephone help call from one of our clients who had a malfunction code on their new copier.
To clear these malfunction codes it’s usually a case of opening the front door for a few seconds and then closing it again.
I asked the client to do this and then come back to the telephone.
He returned a few moments later and asked “now what”
I asked what happened when he opened and shut the front door, did it clear the code.
“no’ was the reply, “it just got colder in here”
He’d opened and closed his main office front door!
It takes allsorts…….
There was also a time, again while manning the telephone helpline. A client called in because they couldn’t print.
It became evident that the user was not that proficient at using a PC. Because, when asked what was on the PC screen. I was told “a plant”. She was in fact referring to a real plant placed on to of her monitor!
It’s make the day more fun though 

Taminol