A Few Reasons Why Most Clients Hate Copier Dealers

That one is terrible. I see some similar to that but not that bad. The more you can enlighten the potential new client on what to watch out for the better. 

We do not charge for delivery of toner and our escalation is possibly 10% but very negotiable. We also will track prints quarterly and adjust as needed. 

These things help us keep the client forever.  The sales person that did this original deal is a very bad person to have in our industry. He or she makes us all look bad. And the dealership or manufacturer should be ashamed, Carl Little

@H Carl Little I hear ya Carl. That's awesome that you track prints quarterly and adjust. Hoping I can get this client out of this terrible agreement!

Maybe me with nothing to gain could talk to your client? Call me if I can help. Carl 913.333.7180

@H Carl Little Carl, I appreciate the offer! I'm not there yet with this client, still need do the spreadsheet.  However your offer is much appreciated and I may take you on that as we move closer. Thank you for being a great P4P member!

At 3k pages per month either a 25 cpm A3 copier or a A4  copier would handle the volume.

What is the configuration of the current copier?

Was the copier 100% new when the customer first acquired it?

When you say, "cost per page" lease do you mean  the customer is invoiced on a cpc,  machine included basis?  This form of leasing is much less common these days.

What was the original cpc charge?

With a 20% annual escalator, the cpc will double in five years.

How many months are left on the lease?

If the customer were to park the copier in a storage area and made no clicks on it for the remainder of the lease, I assume they would still be invoiced for 36k per year.

Depending on the copier, 36k should be no more than 1-3 toner bottles.  I interpret the $200.00 fee as the cost of enough toner to cover 36k plus freight.

SalesServiceGuy posted:

At 3k pages per month either a 25 cpm A3 copier or a A4  copier would handle the volume.

What is the configuration of the current copier?

Was the copier 100% new when the customer first acquired it?

When you say, "cost per page" lease do you mean  the customer is invoiced on a cpc,  machine included basis?  This form of leasing is much less common these days.

What was the original cpc charge?

With a 20% annual escalator, the cpc will double in five years.

How many months are left on the lease?

If the customer were to park the copier in a storage area and made no clicks on it for the remainder of the lease, I assume they would still be invoiced for 36k per year.

Depending on the copier, 36k should be no more than 1-3 toner bottles.  I interpret the $200.00 fee as the cost of enough toner to cover 36k plus freight.

@SalesServiceGuy

Current config is A3 device with scan and print

user has 36,000 pages built into the lease each year and overages are charged at the end of each year

Original overage cpc was .012

Too many, it looks like 30 months

What is the speed of the current A3 copier?

What is the model #?

Is the copier equipped with RADF, Duplex, 2x paper trays and stand?  No fax capability?

$0.0120 will cover the cost per copy.  Are you sure there is not a seperate rental or lease agreement for the hardware?

One that I used to run into all the time by sellers of Canon out of the Philadelphia area was what we called the 3/5.  The sales rep would write everything up from the proposal on emphasizing 36-months.  36-months was beat into the customers head like a drum all through the sales process.   Everything was written as 36-months except for the term of the lease document which would be 60-months.  The customer would get suckered into signing a 60-month lease thinking it was 36.  Here's the kicker.  The service contract really was 36-months.  When the 36-month service contract reached its end the rep would come back and re-up the lease and roll the remaining 24-months into the new deal

If you were competing against them the customer would ask you to quote them a 36-month deal because that 36-month term had been beaten into their head by the Canon rep.  Obviously if you quoted 36-months you'd be way high on the first go around and it might not even get caught on the second go around.  Meanwhile the customer is rolling debt until they are completely upside down.

We ran into this over and over for a quite a few years.