As a sales rep, you’re no stranger to rejection. You’ve made hundreds if not thousands of prospecting calls in your career, and regardless of how well you prepared or how perfect the prospect was for your offering, some of those dials resulted in hang-ups.
Getting hung up on occasionally is an unfortunate consequence of being in sales. Nothing to obsess over.
However, if hang-ups are the rule rather than the exception for you, something’s awry. Here are the top reasons prospects hang up on salespeople. If you’re making one of these call-ending mistakes, take corrective action immediately.
1. Mispronouncing the name of the person or company
If you have an unusual name, you’ve felt the pain of mispronunciation. When someone messes up your name, not only does your mood take a turn for the worse, but that person instantly loses credibility in your eyes. Clearly, they don’t know you, and didn’t care enough before meeting you to practice your name. It’s no wonder that you tune them out immediately. read the rest here