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I have a realtor that now has a 3800CD printer. They have given each agent a user code, and every thing works fine with counting the clicks except...on one PC. They have an area where there are 4 community PC's for the agents to use. Of course three of the PCs are using Win98, and one uses XP. On all of the agents personal PC's, we are using the RPCS drivers so they can't change the codes. On the community PC's we loaded the PCL drivers so they can enter their code to make the print job go through. Here's the problem. The Win98 PC's are fine. However, on the XP, the only way they can get the PCL driver to work with codes is to make the users local administrators. This poses the problem of granting regular users with administrative privileges on a community PC. The IS guy has downloaded the most recent drivers, tried loading and reloading drivers, used PCL5e and PCL6, but the code stuff won't work unless they are used under the Admin. setup. Does anyone have a fix, or is this an XP problem that has not been prvioiusly thought of? How about it Lee or Graham?
Original Post
I have never seen this problem, but I just ran a test here on my machine, mind you I am using SmartNet Monitor for Client. I set up 2 separate user codes, restricted all printing access to the device using SmartNet for Admin and gave printing permissions to those two user codes only. You HAVE to lock down all functions and give individual permissions for some reason for it to count the prints properly. (This avoids prints to the "others" category also.

I printed from 2 separate user accounts on my XP machine. One with and one without administrator rights. Both printed without a hitch to the proper code and it counted the prints correctly.

I am using the NEWEST version of the PCL5 driver that I just downloaded.

One other thing that you might try is to give everyone permissions to all functions on the printer through the security tab. Though I didn't have to do that, it might be worth a try.

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