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Got a call from the customer that they turned their system on this morning and the only available option to print from was the by-pass tray. The Auto and 36inch roll indicator were not even lit on the LCD display!

Called our tech support, they had just set one up and they encountered the same problem.

Any thought?

Art
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Is that to PRINT from or copy from. If it is only to Print from, that may be a function of the server and you might have a solution as simple as shutting down the unit and the PC then bringing the 240 back up THEN the PC.

I had a similar problem on a 470W and that solved the issue for me. Just a thought.

Graham
The tech needs to check SP-1960. A setting of 0 will tell the machine that only the bypass is available. If they have 1roll feeder it should be set to 1. If they have 2 roll feeder it should be set to 2. If they have one roll feeder and paper cassette, it should be set to 3 and if they have 2 roller feeder and paper cassette it should be set to 4.

The machine will not auto detect accessories, you have to tell it what it has.

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