240 Sizing problem fixed

chopsDocusultant P4P'er

Here's one I saw today that could happen anywhere:
On a 240, customer was trying to send 18" wide x 12" long prints thru PlotClient WIN. There was an 18" roll in the roll feeder. Auto Roll Select was on, Auto Rotate was on, but copies kept printing out on an 18 x 18 sheet...the image size was correct, but depending on where it was put (ie: top center, middle center, ect) the sheet remained 18 x 18 with blank white areas.
SIMPLE SOLUTION: the Paper Tray size in the copier itself was not changed, thru USER TOOLS, to reflect the new 18" roll !!!

1/12/057:47 PM

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