2051 duplex copy from bypass?

You cannot do auto duplexing with this model. I dont think Toshiba will do it either. Either will do manual duplexing of course.

I lost two sales last year because of the inability to duplex from the bypass tray. When I called Ricoh about it, they told me that NO Ricoh copier will duplex from the bypass tray.
I was told by my customers that Konica and Toshiba both have this feature.

If anyone has any suggestions as to how to overcome this objection, I would LOVE to hear it.

It can do it but not the way you think and it can only do 2 at time. If you use front and back cover mode and set the machine to duplex on mode selected it will duplex from the bypass. My competitor told a customer that Ricoh had inferior feed mechanism and was not physical capable of doing it. All I did was set it up in a program for them and called in duplex-Bypass. Needless to say I won the deal. Still it is stupid for Ricoh not to open this up in the firmware. Good Luck.
JG

Thanks Jay...... That juuuussssttt might work. I'll let you know how it turns out. I too thought it was dumb that you could duplex a cover but not a regular job. Simple things, I tell ya!

It's not a dumb feature. Try feeding an OHP or heavy cover stock through the Toshiba or Konica - see what happens. (Of course if you tell the machine what the stock is it won't - but hwo does that???)

Positive selling point - stops the customer from screwing the fuser and being charged loads of mooney for repair.

copier_doc -- That was the reason tech support gave me when I called, and it is a very good point - I can't even get some of my customers to understand how to change the dial when they change the paper size.

Jayson -- thanks for the tip. This way I can have the best of both worlds...it will do it if necessary, but it's designed to keep you from tearing stuff up.

Thanks guys. I won't lose another one with this info!

as far as not Ricoh not wanting heavy stock going through the duplexer, I got a phone call for a customer stating that the duplexer jammed for her every 10th copy. I went out to see it and she had 90lb. index in drawer 1. I told her it would even run one of those through the duplexer and she proceed to show me it would. Sure enough it ran 9 though and jammed on the 10th. I would not have believed it unless I saw it. It was a 1035. I asked he not to run in that way any more.
JG

Or as I tell them, "you can haul concrete in a VW from here to New frickin' Jersey too, but for how long?!"