1060 with Mailbox...HELP! | Print4Pay Hotel

wyzguynyukDocusultant P4P'er

I sold my first mailbox this week and cannot get print jobs to go to the mailbox bins. The driver sees the mailbox and will let users select any of the nine bins, but all print jobs go to the finisher shift tray (even if the user selects the proof tray, however, in copy mode the proof tray works fine).

Just thought I'd try you guys and see if anyone has seen this before. So far, Ricoh has been no help (they actually told my service manager that they don't sell many of these and aren't very familiar with them...if not them, than who?)

Thanks for any help.

Brian

2/23/044:38 PM

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Art Post (Guest)

What model?

Old GloryMaven VIP

Let me answer that...How many 1060's or mailboxes do we have?????

Art Post (Guest)

I thought it may have been an AP4500 or 4510

"right back at ya" !

wyzguynyukDocusultant P4P'er

I narrowed this down to a problem with the RPCS driver. I installed the PCL driver and the mailbox worked fine. At least now I have something specific to hammer Ricoh with.

Thanks,

Brian

Boston MikeModerator VIP

It figures....I cringe when installing the RPCS everytime. There will be a problem about once a quarter with the RPCS.

-=Mike=-

Old GloryMaven VIP

Look at the topic line..."1060 with mailbox...HELP" Call me crazy but I took that to mean 1060 with mailbox.

Art Post (Guest)

You got me!! I need to pay attention to details!

2/24/0410:10 AM

GrahamDocusultant Elite P4P'er

For RPCS to work properly, in 99 percent of the installs that I have done you MUST have SmartNet for Client installed....

Graham

2/24/0410:38 AM

bnosbodElite P4P'er

SmartNet Monitor and never, ever anything less than Windows 2000 or XP.

3/2/043:42 PM

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