Tagged With "Service Dept"
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Re: Will outside Sales Rep's go away?
"Why should the local dealer expedite service, parts or put you at the top of the list for support when you did not buy from them?" I think more and more companies, our industry and others are separating the service department from the sales dept so much that each will be required to stand alone if necessary. There has always been a gap between sales and service and who wins is usually dictated by whether the person at the top came from sales or sevice. At some point the service dept is...
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Re: Are Copier Sales Reps Asking the Right Questions
As you said, this blog wasn't meant to cover all the bases but your comments about brand loyalty and brand/service provider loyalty are only true if the decision maker has been the same for each decision. If you aren't talking to the owner, you may be talking to a totally different person than the one that made past decisions. You need to know that before you decide whether to pack your bags and walk away. Also, in a leased equipment environment, the decision to stay with the same brand and...
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Re: Ricoh brings enterprise-class workflow solutions to small and medium-sized businesses, via the cloud
Broken link- This is a neat new way to integrate workflow with cloud storage. Subscription based-
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Re: CBS NEWS REPORT ON COPIER SECURITY
Art, this is a serious issue. This is no different than hard drives in our computers, laptops, netbooks or anything that uses a HD. They are all storing electronic digital magnetic information. Those that have encryption are not safe if you know what you are doing. These encrypted containers can easily be tapped and opened. If you don't believe me do a little research on computer forensics. http://en.wikipedia.org/wiki/Computer_forensics This has been an interest of mine that is quite...
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Re: Why in 2010 have we still not seen Solid State Drives (SSD) in copiers?
Much faster access time, 100% reliable, no moving parts, can't crash the drive head with sudden loss of power corrupting drive. Much smaller, lighter, much lower power consumption. Much less heat generated. Much less headaches for Service Dept compared to HDD as there is virtually no service required. An SSD can fit mechanically into the same hardware slot as a HDD. Just started showing up in laptops last year. MFP Copier vendors are always jostling to say they were first to market with some...
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Re: Toshiba introduces Job Point, Job Replicator & Job Accounts
The above software does not work properly after inital install unless you Stop/ Start the Print Spooler found under Services in Control Panel/Admin Tools. Except for Job Accounts none seem to work well with Dept Codes turned on.
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Re: Possibly moving to Ricoh....
Thank you to everyone for your input. I was offered the position and accepted. I will now be selling RICOHs, but I have the option to also sell Sharps. To fisher: I understand what you are saying. However, my current boss has provided neither my co-worker nor myself any real sales training. He won't even demonstrate how to sell (we think it's because he can't). I have also learned that we are being underbid by the other Sharp dealer in town, and our service dept head has said our prices are...
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Re: Drum Yields
A short discussion about copier vs printer yields. The document is a bit old but the main points are still valid.
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Re: Proximity Card Reader
There are several ways that you can do this. Are you planning to use the HOTEL door cards? You will have to verify what type of card they are using. These might not be prox cards. Please provide more info to better help you. The best way to know for sure is get a card and test it. Not all cards work. 1) Dept ID's, those will have to be set up on the fly for clients. 2) AAProx with Tracker. AAProx is the card reader and Tracker is the software that allows charge back. 3) You can use...
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Re: Managed Services "Are You in or Out"!
"pretty group of contributors?" I don't know if I'm part of the "pretty group" but I'll go ahead and respond. We have had good results selling IT services to small to medium companies that "dedicated" IT companies don't want to mess with. I'm talking about something in the neighborhood of 3-15 stations. Unfortunately, we now have a problem...customer IT issues are often urgent where getting our MFP's connected seldom is so us copier reps have become less of a priority. We might have to wait...
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Re: Track limited usage across fleet
UniFLOW has a SMB edition that supports 500 users with both the statistics & Secure print module for CHEAP monsy. The Stats module will do what you need, and works with Prox cards, Mag swipe Cards, Pin Codes, even Dept IDs. The Secure Print Module gives you Secure Print, Secure Scanning (if you use Login Manager), Send to Myself (one button for any logged in user), Follow me printing, and Secure Mobile Printing (iPad, iPhone, Android, blackberry, Tablets, etc). Email me...
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Re: Leasing Company Copiers are Underwater
I beleive the T's and C's on all leases says insurance will be billed unless a certificate of insurance is provided regardless of PO or not. Also as a municipality isnt there a standard Fiscal funding out clause maybe the town councel just needs to defund the dept or copier.
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Re: CW2200SP
No, why would I want to? the last thing an IT dept is going want is a 10M file going to more than one location.
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Re: Patent infringement for scanning from copier.
Canon has sent a letter to their dealers asking us to have any of our Canon customers who receive this type of letter to forward them to Canon legal dept. and they will address the issue with the law firm who sent the letter. Way to go Canon!!! Are any other Manufacturers stepping up to do this??? If not, why not?
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Re: GlobalScan Training
We have a 40-system install of Global Scan and the need for training is minimal for the Ricoh reps and the end-user. Global Scan has fewer options for customizing a scanned document compared to Scanrouter Lite or Pro. Also, the options for sending are found in one spot and not broken out into several tabs. Operating GS is easy, the issues I have are with the software itself. There are at least two glitches with the software or MFP firmware that Ricoh has yet to fix. Our customer has had the...
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Re: 1060 Memory Question
You need the 256...A marketing dept for some reason can't get it correct. -=Mike=- we all know where to go for uncensored honest advice TOP ... Post ... Reply ... Reply/Quote ... Email Reply ... Delete ... Edit Previous ... Next ... Previous Topic ... Next Topic ... Entire Topic Topic: 1060/1075 Memory (3 of 4), Read 22 times Conf: BW: General Discussion From: Dave Callahan david.callahan@ricoh-usa.com Date: Friday, October 17, 2003 02:50 PM Here is your uncensored honest advice: 1. The...
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Re: B2C defined
Two things going on there. B2C is about how the b&w and color clicks are handled. Basically, a b&w machine that also has color. Some color copiers can't separate out the solely b&w clicks and charge the color cpc for every click. B2C can make the distinction and charge accordingly. "Creative color" is marketing spin to cover the fact that Ricoh B2C color isn't as good as some other manufacturers, such as Konica Minolta's. Our Ricoh trainer guy also used to say "pleasing color" or...
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Re: Service manuals
yeah, I subscribe to the read program, $1200 a year is steep for a 3 person service dept. but we like having the parts manuals as searchable pdfs so we pay
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Re: Storage of competitor's equipment during lease
Now-a-days there is no such thing as buy-out to Return...only buy-out to keep with a very high residual. We have stored equipment but the leasing company can never know about it. Marlin Leasing for instance sends it immediately to their legal dept for litigation if they find out. Far and away, the best answer is to fund the payments into the new deal and write the customer a check and have them make the payments and store the equipment.
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Re: NECS becomes a Samsung dealer
It has been six months since my original post and I wanted to give you all and update on how things are going with Samsung. I have received some positive feedback from BOTH my sales & service side of the house. One of the statistics that came up is with the first 50 Samsungs that we have placed in the field only one had any significant issue. The Service Dept reports that they are running well, and so far have not required many parts. S Service seems to be happy with the product. While I...
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Re: Jam Frequency
Jomama, When I go to a machine, I check the total prints since last call, and the total jams since last call (among other things) and determine if the machine is performing at an acceptable level, considering lots of things like # of operators, environment, correct volume for equipment etc. Are you saying that your equipment runs from PM to PM with no jams? I need to know your secret!! I think also that what is tolerable to the customer and service dept has something to do with it, but my...
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Re: Firmware Issues That Need To Be Resolved
Speaking from a small/mid sized dealership point of view (which it sounds like your are), it looks to me like a 100% problem with your Service Manager (or whoever is in charge of your service department.) 1) Are you ordering parts overnight because the campany's not stocking properly? Or could it be because your techs are "shotgun" troubleshooters? A "yes" to either of these questions falls on the Service Manager's shoulders (poor initial and ongoing training, as well as not keeping an eye...
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Re: Firmware Issues That Need To Be Resolved
I see where you are coming from John. I cannot comment on your SM because I have known some "small town dealer-owners" who will contrict a service depts effectiveness. Sometimes because he doesnt trust the SM, sometimes because he doesnt trust anyone. If you cut the balls off of the members of the choir, you will have a choir of sopranos. As far as firmware updates, I apply them when they affect the specific operation of the machine. Thats probably 30-40% of the time. Firmware updates...
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Re: New Research Shows Small to Midsize Businesses Are Putting Themselves at Risk for Crippling Data Losses
Even though this is a press release from a vendor there's some excellent information that we can use!
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Re: The "Your Price is too High" Objection
Would the lower price be a bargain if the competition doesn't show up when the customer needs them?
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Re: 3 Ways Getting Involved In Community Service Can Help Copier Sales Reps Enhance Their Sales Success
If you want to sell $500K per year, then join your local chamber of commerce, however if you really want to sell one million or more, the join those high profile charities in your geo area. Get involved, donate time and knowledge, within a year or less you'll be rubbing elbows with the most influential "C" level execs in your area. TY Larry, you took the words right outta my mouth on this one!
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Re: 3 Ways Getting Involved In Community Service Can Help Copier Sales Reps Enhance Their Sales Success
You are very welcome Art. Best thing sales reps can do is get active, get involved, get noticed and help. This will elevate their status as a business professional. This blog was posted live from Sydney, Australia for all the P4Per's.
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Re: Hackers can crash your printer, how to not let it happen to you
good blog to send to your customers
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Re: Imaging Channel!! Here’s Why I am Excited to be part of the BEI Services Inc. Team
Geesh, you're a quick learner!! Didn't you just hook up with BEI a few weeks ago?
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Re: Imaging Channel!! Here’s Why I am Excited to be part of the BEI Services Inc. Team
Proud to be the first to wish you all the best!
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Re: Imaging Channel!! Here’s Why I am Excited to be part of the BEI Services Inc. Team
Thanks JF
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Re: Imaging Channel!! Here’s Why I am Excited to be part of the BEI Services Inc. Team
Thanks Art, today you gotta be fast
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Re: What the heck is a Customer Success Manager?
Paul Very nice. A few questions for you. Was the SBB just for printers or where their MFP's included also? At $35K per month I'm thinking their had to be some MFP's. As you know I'm a believer in SBB, and just wish the dealership that I work for could embrace SBB. it is the wave of the future and the only way to combat the race to zero for the cost per page. Art
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Re: What would your service department do?
If they asked me, I would tell them to make sales cost what the wholesaler bid plus the cost of the PM and limit the sale to a 36 month term lease and under 20K/mo. environment. I guarantee all would be happy...sales, service and customer.
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Re: What would your service department do?
We do quite a bit of pre-owned equipment. We probably wouldn't bother reselling a high meter machine like in the original post to a client. We would wholesale a machine like that. We cherry pick low meter machines from our own equipment that comes back and from several brokers. The majority of our pre-owned that we sell to customers has less than 200,000 total impressions and a lot of it has less than 100,000. Our supply of real nice, low meter pre-owned is such that we don't need to sell...
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Re: What would your service department do?
We do a fair amount of preowned equipment. We also cherry pick our own lease returns and a few brokers here and there. We typically do not put a machine back out in the field with more than 200,000 on it. Bigger machines maybe 300K but thats about our limit.
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Re: What would your service department do?
Of course I keep a few junkers around for the folks who only want to spend a thousand dollars or more. I'll never understand the thought process in that. We have a customer that buys a 800.00 junker about once a year. He is on his 4th one now in 3 years and even after showing him he could have bought a new one that would last a long time, he sends me a check for 800.00 and tells me to bring the machine over.
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Re: Leasing Companies are not Exempt from Changes
Wow - that was quite the read. While there are a few details that I have a differing opinion on, I cannot agree more with Ray on the the fact that change is coming and the Leasing industry has not choice but to change with it. The question is not "will leasing companies change", but how much will they change and how much will they be able to change within their existing framework. Many of these leasing companies are part of larger banking organizations and will the regulatory and legal...
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Re: Leasing Companies are not Exempt from Changes
Thanks for commenting the first step to change is the ability to discuss why you should. As all of know change is usually a forced reaction unfortunately. I would say that the real disruptions to any deliverable are those which come from new places. too many see their competitors as someone like them. Today we all need to look in new places. Regarding Quicken I believe the mass market they attract are not 800 plus credit scores. The interest paid by end-users doesn't need to necessary be...
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Re: More Info on "Subscription" Services
Well it's not exactly a subscription service. Take Ricoh ICE for example, if a dealer wants to resell it, it's available for purchase for 1-5 year terms for a decent discount. Now I've heard the same as you, that with the new intelligent series that users will be able to download apps and pay for them monthly. Which leads to a heck of a lot of questions. Who gets the comp? Is a credit card info residing on the hard drive? Who's going to support it if it's downloaded directly from the...
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Re: More Info on "Subscription" Services
We are often guilty of looking at everything through a dealer's lense. Ricoh doesn't look at anything with an eye to the dealer channel. When you look at SAS from the Direct perspective things make more sense.
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Re: The Predictors of the Future of MPS Seem Void Imagination
Time will tell. Interesting Thanks for your views Enjoy
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Re: The Predictors of the Future of MPS Seem Void Imagination
Looking forward meeting you at ITEX!
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Re: The Predictors of the Future of MPS Seem Void Imagination
Thanks Larry, the times we are in are definitely changing. it is a new era that's for sure
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Re: The Predictors of the Future of MPS Seem Void Imagination
Yes. Account base very helpful.
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Re: The Predictors of the Future of MPS Seem Void Imagination
Can't miss because our booths (9 & 112) are back to back..
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Re: The Predictors of the Future of MPS Seem Void Imagination
Kindly keep me posted with your thoughts.
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Re: 3 Ways Getting Involved In Community Service Can Help Copier Sales Reps Enhance Their Sales Success
Larry, I missed this blog post. I completely agree with everything you stated. It is hard at times for people to not think about what they will get for themselves out of volunteering at certain times. Personally, I volunteer for several charities, organizations, and causes and eventually people take notice and board seats start coming open and business starts coming back to you. It is not quick but when you get "in" with the crowd you will most often times be rewarded with business all the...
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Re: 3 Ways Getting Involved In Community Service Can Help Copier Sales Reps Enhance Their Sales Success
Thanks Jason! Community service is rewarding in so many ways both personally and professionally. Boils down to making a personal commitment to yourself to help. This comes back ten-fold. Rome wasn't built in a day!