Tagged With "q.beyond"
Reply
Re: Charge for IT support
We charge on an hourly basis for any connectivity support beyond the first 6 months of a system being installed. We have tested a program where clients can have it included in their contract but have received little interest in that.
Comment
Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
Comment
Re: You can't Manage Tranformation it must be Enthusiastically Led
Good post. I agree that enthusiasm is critical in the area of leadership. I also agree that good management is critical in driving progress...which can ultimately result in transformation. However, we differ in the idea that someone is either an enthusiastic leader or a good manager. The most effective and enduring leaders I have worked with have also had very strong management skills. They were not necessarily the ones in the trenches on a daily basis...but they possessed an understanding...
Comment
Re: The A4 Challenge or Opportunity
In my experience A4 machines are as much or even more hassle than an A3 machine to install and train which I do myself for the customer but my income off of the sale of the A4 device is a fraction of what it would have been had I sold an A3. Beyond that most A4 machines lack a document feeder built to handle the page volumes of walk up copying and scanning my customers do. At the end of the day I have to make a living so I spend my time on A3 opportunities.
Reply
Re: Around the Word with Konica Minolta
Konica Minolta Again Joins the Fight against Childhood Cancer Ramsey, NJ, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced they will again support Tackle Kids Cancer, a philanthropic initiative on behalf of the Children’s Cancer Institute at the Joseph M. Sanzari Children’s Hospital at Hackensack Meridian Health Hackensack University Medical Center. As with last year, Konica Minolta is partnering with THE NORTHERN TRUST...
Reply
Re: Is selling at cost the future for print hardware?
Without a value statement that goes beyond copiers and even mps at this point --- people will be selling at cost, because they are transient, non-professional, and either don't have or have confidence in their skill set. The Trick is to work with companies that aren't in the market to buy copiers---I guarantee that their are other challenges that they are facing and trying to overcome...When you do this you can sell at retail, because there is no competition and you earned that commission.
Reply
Re: IKON steals University of Kentucky MPS contract from Lexmark!
I don't find this story surprising at all. Lexmark is a printer company that lacks a complete competitive product line. Ricoh has a complete product line to fit a major university from production machines down to desktop printers. You can bet this was a very profitable deal for Ricoh. I don't even think low bidder would be an issue regarding Lexmark given how weak they are on any product beyond a desktop printer. Loyalty would be the only thing Lexmark would have going for it in this...
Reply
Re: Should you ever sell something for nothing?
I wasn't really considering the one-and-done deals. However, in this day and age where we have printers and document management as well, even the smaller companies may have additional revenue opportunities in them. But for the most part, I was referring to accounts that have future opportunity beyond just the replacement of the machine you sold 3 years ago.
Reply
Re: Japan Crisis
Tsunami To Crimp Toner Supplies? Posted by Lamont Wood Mar 28, 2011 06:30 PM In the short term, yes, but in the long term things will probably sort themselves out, predicts economist's blog. Amidst all the other bad news out of Japan after the recent earthquake and tsunami, now it appears that toner may get scarce, at least for a while. \t A Forbes blog notes that Barclays Capital is predicting that Canon and Fujitsu Xerox may soon face shortages of toner material due to the disaster.
Reply
Re: Cloud Printing
Thanks guys, What other ways are you MFP seeing vendors supporting cloud printing and cloud services (beyond just the press release).
Reply
Re: Ricoh's move into videoconferencing
Not necessarily a good thing. Its just one part of its new "ecosystem" of information and communication technologies that go beyond print. I could see this tech having a similar impact on meetings as GotoMeeting or Webex did when they came out, which I use a lot. Who knows if Ricoh has the tech or vision to make it work. They are just saying they are going to try. I could see this being a good fit for armed services, government, major corporations, and distributed mid-size corps.
Reply
Re: Toner Save Software to Get MPS CPCs Down
heard of it...Xerox, partners...but I have not actually seen it... NewfieldIT out of London developed a software...I am still looking at it. But, why anyone wouldn't simply install it as part of their overall MpS is beyond me, if it works. Oh, and no need to inform the client - it should reduce the provider's cost...not the client's. Nothing wrong with that either... g
Reply
Re: Are you a Data Miner?
I have contacted OneSource but the price is $4,600.00 per year for a single user license which is way beyond my budget. I will stick to Zoom for now as the price is $0.00 with an optional upgrade to better features at $99.00 month. I do find Zoom a lot of work to search for the email contacts. I cannot do more than 10 a day and would like to get to a 1,000 person list. How often is too often to send unsolicited emails for prospecting? Once a quarter, OK? I assume it is proper etiquette to...
Reply
Re: 240WD
What type of user is it and how heavy is their usage???? Do they have a service contract with you to cover that Plotbase server? Did you offer them a contract on the server? You may be able to sell them on the benefits of the scan to folder capabilities and the fact that the new model no longer needs that extra PC running Plotbase. Beyond that I'd say get another PC and reload plotbase but they need to be aware that the technology is moving forward and plotbase will not be supported forever.
Reply
Re: Leasing Company Copiers are Underwater
Let's look at this from the leasing company perspective. Many of these entities will file for bankruptcy, therefore much of this debt will have to be written off anyway and the losses go far beyond any single community as you well know. In an effort to recoup something, I believe that leasing companies need to at least consider forgiving any revenue above the actual funding amount, or better yet, a pro-rated amount of the funding amount. I have a question... is the insurance provided by the...
Reply
Re: Aftermarket software the would eliminate NCR
Maybe a better question is why they are printing the invoices at all? Any beyond the customer copy should be going automatically to a document management system. We had an Auto Parts store printing three copies at every trasnaction, even transactions that were just pennies. We saved them thousands.
Reply
Re: How do you feel about the industry?
You are wise beyond your years Obi-wan kenobi. That's it never again. I actually looked up the spelling. LOL.!
Reply
Re: Xerox Authorized Sales Agent
I feel like a lot of the historical advantages of being an Agent (lineup range, leads, etc) have been undermined by moves by Global and the Xerox dealer division in recent years. Not a bad business model too if you can do it, don't want to deal with a service division/overhead, and reach Xerox's quotas. You can also combine it with Xerox's dealer programs to go beyond some of the limitations they put on Agents.
Reply
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Yoda, you need to not be so quick to throw around the "ignorant" and "dumb" labels. Just because something is true in your tiny little world does not mean it is universally true. For instance, we share revenue from the first month, not the third but what difference does that make. It is still not in the best interest of the customer (in most cases), which should be our primary concern. That brings me to your next, supposedly obvious, observation. "shame on any rep that allows a lease to get...
Reply
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Reply
Re: 3850 & Camera Ready Art
From: JasonR Sent: 10/11/2002 7:32 AM Remember that even Ricoh is saying that the 3850 is BUSINESS color, as such there is no way this machine can be used for "real" proofing. A lot of people throw around the word proofing when they mean "prints we can do before we show this to the customer" or "prints shown to the customer with an understanding this isn't a "press proof". I'm glad to hear the 3850 output looks good, and for "camera ready art" while it isn't the machine I would pick, I'm...
Reply
Re: Prothane Rollers
From: LifesGr8 Sent: 12/19/2001 6:24 AM I appreciate the fact that you not only uncover this stuff but take the time to pass it on. You never know when you might need "beyond Ricoh training" information. Keep it up and may we all immediately think of the Print4Pay Hotel when we run across something that may be usefull.
Reply
Re: Ikon to relabel The Konica 8050 Color System
With extreemly aggressive service rates and a duty cycle of 150k per month (and unlike other manufacturers Konica has a history of meeting their spec) this product is going to kick out a great deal of production units, as well as a few creative units. Ricoh just is not a player in color beyond the printer. The 6513 is just the most recent in a series of failures in the mid space. As far as color printers, it is allways the cost per page and flexability that makes these limited.
Reply
Re: RICOH AFICIO MP 2500
FOR IMMEDIATE RELEASE Ricoh Web Site: www.ricoh-usa.com CONTACT: Russell Marchetta Laura Bower Ricoh Americas Corporation Peppercom (973) 882-2075 (212) 931-6127 russell.marchetta@ricoh-usa.com lbower@peppercom.com RICOH AMERICAS CORPORATION INTRODUCES THE AFICIO MP 2500 SERIES Digital Imaging System Provides Advanced Capabilities for Maximum Efficiency West Caldwell, N.J., September 24, 2007 – Ricoh Americas Corporation, a leading provider of digital office equipment, today introduced the...
Reply
Re: Sales Tips
WHAT IS OUTSTANDING SERVICE? To answer this question, we contacted their salespeople--more than 300 of them--and asked the following question: "What steps do you take to ensure that your clients receive outstanding service?" Before reading any further, take a sheet of paper and list 10 ways in which you or your salespeople are servicing your accounts. Then, compare your answers to the following list. 1. Discuss job with client and gather specs. 2. Prepare and submit quote. 3. Pick up...
Reply
Re: Sales Tips
ASTONISH CUSTOMERS Providing outstanding service means nurturing your clients by consistently doing things that move the customer from mere satisfaction to astonishment. In other words, even though delivering a quality job on time may often require that your salespeople go out of their way, in most cases the client won’t acknowledge the salesperson’s extra efforts because they perceive these efforts as the salesperson’s duty. It is only when you go beyond the expected--when you astonish your...
Reply
Re: Gas Price Check
VIENNA, Austria – While oil prices rose Monday with an OPEC production cut later this week all but certain, the price of gasoline in the United States continued to tumble. Gasoline has fallen more than a dime a gallon since Friday, hitting a national average of $2.92 Monday, according to auto club AAA, the Oil Price Information Service and Wright Express. Chakib Khelil, president of the Organization of Petroleum Exporting Countries, said Sunday that members plan to announce a "substantial"...
Reply
Re: Ricoh 2035 vs Mita 4035
Art, Thank you so much for your help here! You have gone above and beyond! Ted, Mike & Merlin, Thank You as well! Here is what I have come up with. Kyocera Mita shortcomings: newer, with less overall experience with our rat race. I certainly recognize their connected experience, while on the other hand, why PS emulation and not the real deal? As it relates to the 4035 specifically: >Less efficient duplexing (thanks Merlin) >No 100 DPI scan >Only Tiff and PDF scan, NO M-TIFF,...
Reply
Re: Ricoh 2035 vs Mita 4035
Greg... Here are the Kyocera Salesman Comebacks for your list just so you know.... This is not a knock on anyone, just telling you what I would say if these questions were posed to me... posted Thu February 12 2004 04:45 PM Art, Thank you so much for your help here! You have gone above and beyond! Ted, Mike & Merlin, Thank You as well! Here is what I have come up with. Kyocera Mita shortcomings: newer, with less overall experience with our rat race. I certainly recognize their connected...
Reply
Re: My new daughter!
As Ted stated we have a 2 1/2yr son. He is adjusting well to his new sister. Hopeful mom and dad will adjust soon too. God has blessed us beyond measure. Graham, is there a way to send cigars though the website? JG
Reply
Re: Ricoh Unveils “Play To Win” Strategy
Las Vegas, NV, May 5, 2004 – Ricoh Corporation, the leading provider of digital office equipment, today introduced GlobalScan frameworks for Documentum and Interwoven Worksite for use with existing Ricoh Aficio Multifunctional Products (MFPs). Today, more than 80 percent of generated business documents exist in unstructured information such as spreadsheets, presentations, e-mails, photographs, drawings, etc. Accessing that information is quite often a complex and tedious task. By enabling...
Reply
Re: Firmware Issues That Need To Be Resolved
I see where you are coming from John. I cannot comment on your SM because I have known some "small town dealer-owners" who will contrict a service depts effectiveness. Sometimes because he doesnt trust the SM, sometimes because he doesnt trust anyone. If you cut the balls off of the members of the choir, you will have a choir of sopranos. As far as firmware updates, I apply them when they affect the specific operation of the machine. Thats probably 30-40% of the time. Firmware updates...
Reply
Re: Ricoh Aficio FX10/Savin 9110dp
This is a fairly new development. The last I heard there were no drivers past 98SE due to the limitation of the GUI. The FX10 doesnt have a controller, so it uses the windows based display app. We lost a couple of customers due to the limitation at the time. As soon as they upgraded beyond 98, they were out and PIxxxD! Nice to see they have the drivers now. Where were they when I needed them!
Reply
Re: Tiff/Jpeg (what determines)?
Great question. As always, because I am a sales & marketing guy, when it comes to tech questions I turn to our technical guru's for help. For those of us who are technically challenged I learned that SMB, which stands for Server Message Block, is a protocol for sharing files, printers, serial ports, and communications abstractions such as named pipes and mail slots between computers. Beyond that I do not comprehend. Perhaps someone will address your question more specifically and...
Reply
Re: Ricoh showing NEW products @ AIIM show!
RICOH CORPORATION MOVES COLOR FORWARD Eight New Products Offer Advanced Color Solutions for New and Established Users CHICAGO, May 10, 2005 — Ricoh Corporation, the leading provider of digital office equipment, introduced at a press conference today eight color devices with features that cater to both new and established users looking for the advantages of color at an affordable price. The new devices introduced at Ricoh’s Technology Portal in Chicago included the Aficio 3224C, Aficio 3228C,...
Reply
Re: Feature Article for February "BuyerZone.com Friend or Foe"?
"Poking the bear" I realize that most of the users of this site are sales reps who make their living off of commissions. This means what I'm going to say might not go over well, but I don't mean any disrespect. I hope this comes across as what I meant it to be, a "devil's advocate" approach to the issue. I'm not espousing this view as much as trying to explain them. First and foremost, Sales Representatives provide a valuable service for the customer by exploring the needs of a company,...
Reply
Re: NEW!!! Ricoh Aficio MP 2510/MP 3010
FOR IMMEDIATE RELEASE Ricoh Web Site: www.ricoh-usa.com CONTACT: Russell Marchetta Laura Bower Ricoh Corporation Peppercom (973) 882-2075 (212) 931-6127 russell.marchetta@ricoh-usa.com lbower@peppercom.com RICOH CORPORATION INTRODUCES AFICIO MP 2510/MP 3010 SERIES High-Performance Digital Office Systems Combine Power and Functionality West Caldwell, N.J., November 8, 2006 – Ricoh Corporation, a leading provider of digital office equipment, today introduced the Aficio MP 2510/MP 3010 Series...
Reply
Re: RBS and DMAP/RMAP
In my private life I tend to not agree with conspiracy theories and with all due respect to Art (and there is a tremendous amount due) I don't adhere to this one either. We all know that those in the ivory tower at Ricoh (and ALL other manufacturers for that matter) want to maximize distributiuon. Those of us in the dealer community disagree with the definition of maximize and feel they have gone beyond but that is still the nuts and bolts of the situation. At the street level, there are...
Comment
Re: HP & Sharp "What is Canon Thinking"
Sharp is much more desperate than Canon. Whatever the deal, I'm sure it was beyond anything a financially secure company like Canon would consider.
Reply
Re: Has the time come for a Vertical Market MFP's?
Interesting idea. I personally think the copier manufacturer's myopia with the 11x17 format has a lot more to do with inertia than with market demand. Look at how well HP and Lexmark have done in the printer market with very limited tabloid product. Why does speed and high capacity paper handling have to equate to tabloid format. If the traditional vendors don't pick up this ball, then you can be sure someone beyond HP will...they won't ake forever figuringout how to build (or buy) a decent...
Reply
Re: hp news!
Editorial contacts: Sarah Steven, HP +1 650 557 9277 sarah.k.steven@hp.com Leah Gerstner Porter Novelli for HP +1 212 601 8140 leah.gerstner@porternovelli.com HP Media Hotline +1 866 266 7272 pr@hp.com www.hp.com/go/newsroom Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304 www.hp.com HP Energizes Enterprise Imaging and Printing Growth with Revitalized Sales Approach, Expanded Portfolio Unveils new inkbased printing technology for high-volume workloads PALO ALTO, Calif., Oct.
Reply
Re: Adobe PostScript vs. Emulation
All you have to do is look at the competitive analysis (See Attached) between the Ricoh C4503 and C6502 against the competitors from Canon, Xerox, and KM to see how much of a difference True Adobe PostScript makes in the printing speed. Emulation machines are noticeably slower, to the point that you could argue that a lesser Ricoh needs to be proposed in order to compare accurately.
Reply
Re: The Death of the 48, 60 and 66 Month Lease
Our industry is in bad enough shape without such a mandate. I rarely do 60-month terms and when I do its because its what the customer wants or its what they've already had. I would also add that the equipment is having no problem making it to the end of term. If anything, the problem I am facing is the equipment is running so well that the customers take the buyout at the end of the lease and keep the equipment for years beyond the original lease term.
Reply
Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085
These two units have launched in Canada and I suspect USA. I have attached the Spec sheet and Brochure.
Reply
Re: Local (USB) printer hurdle
You are correct, local tracking is the single most difficult thing to manage, and in my opinion, it is about to get even more difficult. Take a look at this document from HP about their SNMP proxy agent, http://h20564.www2.hp.com/hpsc...play?docId=c01840676 it outlines how they manage local devices. The Proxy app works with by taking HP only information and broadcasting that information over SNMP from the workstation the printer is connected to. My real concern is from Page 21 and 22 of this...
Comment
Re: Canon Business Systems Pulling a Ricoh
Art, Yes, Ricoh's ROE is serious business. If you're not seeing that in your territory, you need to contact their MVP, or even Mr. Brodigan himself, immediately. I've seen him take the matters into his hands personally. When you are moving half our gear a year, you hold more cards then you think. How Canon can afford not to is beyond me. I guess that's why we're seeing more Canon dealerships starting to carry our product.
Comment
Re: Canon Business Systems Pulling a Ricoh
Originally Posted by Christi: Art, Yes, Ricoh's ROE is serious business. If you're not seeing that in your territory, you need to contact their MVP, or even Mr. Brodigan himself, immediately. I've seen him take the matters into his hands personally. When you are moving half our gear a year, you hold more cards then you think. How Canon can afford not to is beyond me. I guess that's why we're seeing more Canon dealerships starting to carry our product. I too have seen personally very high...
Comment
Re: HP should Buy Xerox
It goes way beyond phones with Huawei. Huawei is attempting to dominate the global telecom market for next generation, super high speed, 5G networks. The reason why the Chinese gov't is flipping out over the extradition issues with Meng, CFO Huawei is because she is considered to be a key technology Princess in China with deep family ties to the Chinese gov't. The Meng extradition issue is exposing China's "Made in China 2025" plan to replace the USA and other countries in select dominant...
Blog Post
This Week in the Copier Industry 5 Years Ago, The First Week in January 2014
Some great threads here, especially the blog series I wrote for "31 Ways to close more copiers sales". Enjoy these threads from 5 years ago this week! Pacific Office Automation Helps Local Children by Matching Donations in the Fox 12 Holiday Toy Drive Art Post · 1/2/1410:14 PM Pacific Office Automation Pacific Office Automation ( http://www.pacificoffice.com ) is a leader in managed printing solutions and document management software. Since 1976, Pacific has grown to become the industry’s...