Tagged With "Informa Tech"
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Re: A Couple of True & Not So True Humerous Copier Incidents
On a cold call I stopped in at a doctors office. The Office Manager was so glad to see me. She said that she was having fax issues and every time they received a fax it jammed. I told her I wasn't a tech but I would take a look. She escorted me to the fax and I looked down to see some questionably cheap paper. I simply asked if she had tried changing paper. She said "I don't have any control of the paper the hospital sends when they fax me." OooooK. She obviously didn't understand the...
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Re: Need HELP! Kyocera Color A3 question
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
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Re: When did you first learn about the industry
Jason: They are awesome!! Especially the one of the left, givin the "eagle eye"!! Congrats.. I learned about the industry from state sponsored copier tech training course.
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Re: Samsung Copier Million Page Test "A Tree Massacre"
Art, I think Samsung needed to do this test to shut the mouths of the critics. Now anyone who wonders or asks if the Samsungs are reliable will get a link to this test. My Service guys tell me that the Samsungs have been working well! And the new MX series with the Android (OS) Tablet has been very cool. That wish list item that you asked Ricoh for has already been delivered by Samsung! I have just worked with a 3rd party tech company to get the first non-Samsung Android App ported to the...
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Re: Samsung Copier Million Page Test "A Tree Massacre"
Seems my Blog about the million page test was not that well received with Samsung. They complained to ENX Magazine who then pulled the blog off their site. Whatever happened to FREE Press? They were not happy that I pointed out that they used "x" amount of tree's for a 1980's type test! Since Samsung spends money with ENX, ENX pulled the blogs and is not posting any of my latest stuff. You know what, as far as I'm concerned we here this finance stuff about Sharp, Toshiba and none of the...
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Re: Embeded Print Director/PCS 6.0
Got it figured out. In talking with Ricoh tech support they had me downgrade the Java software to work with PD5. When I loaded PCS (PD6) it did not track scan's and I had forgotten to put the newest Java back on the card. Did that this morning and all is well.
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Re: Need some help ---Scan Router for Vista 64 Bit
If you figure it out -- let me know --- I am going to keep playing with it- -- but I am not really tech savy.... It's annoying though.....Think I am going to buy a Mac.......If I can't use scanning and everything is going to be difficult -- i may as well have a cool looking pc.
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
We had a tech go to a call once and there was a black line down the right side on the page. He made another copy and the line was down the left side of the copy. Another one and it was diagonal. He told the customer "this just isn't possible". He opened the machine to examine the lamp and a mouse jumped out!
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
Here's one from a private school customer of mine a few years ago: We had just upgraded their fleet of Gestetner 3355's to a brand new fleet of Gestetner DSm660's. A teacher wanted to make copies of a book onto transparencies, and walked up to one of the new machines and ran them thru the bypass. The machine jammed up and completely stopped. So, thinking there must be something wrong w/ the set up of the new machine, she walked to another one of the BRAND NEW MACHINES and tried to run...
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Re: Mac
I've uploaded the doc file. Also, tech support did provide some very detailed information to me via email that I just reviewed. The main difference is that they are scanning via IP which doesn't account for the possibility of the IP Address changing.
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Re: Does your Copier Service Contract still reflect 1970's Analog Copiers?
Most copier brands now include the ability to email or fax the meter reads and service codes on a regular basis. I have never had a customer concern about this. Every Monday AM, I get a report from all of my recent copier installs. I have gotten pretty good at skimming these reports, seeing any problems and proactively dispatching a service tech. Customer really like the idea that I am electronically watching their copier.
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Re: MFP Refurbishing & Recycling
In Nova Scotia, Canada we are no longer allowed to dispose of copiers by taking them to the landfill. We must pay a local moving company $30.00 per hour (or send our tech to their premises) to disassemble the copier into it glass, metal, plastic & electronic components. These components are then placed in different bins for recycling. It can take approx two hours. The tech does not have to be delicate in the disassembly so wire cutters, crowbars and sledge hammers are now part of our...
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Re: How to beat Global Industries aka Xerox
Are you saying your agreement covers third party software issues? So I can call your tech support if my MS Word stops printing? (even though everything else still prints).
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Re: Industrial Label Printers
Actually I think your advantages would be "one vendor, one invoice" and "the same tech you already know will work on that too". Art, here's the link for the Zebra printers: http://www.zebra.com/id/zebra/...oducts/printers.html
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Re: When was the last time you did a demo in your demo room?
the vendor's risk should be proportional to the customer's committment. If they will sign a contingent order then you treat them like a customer. Though, if the answer to this question is based on a cost justificaiton, it would depend upon how streamlined your dealership is... If your salemen are doing the networking then you are gambling with more money than if your dealership has a tech taking care of the fine tuning.
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Re: Ricoh Ends Relationship with Ratio
Let me further clarify my post. My understanding is this, Ratio Germany has filed for bankruptcy and no longer doing business. Ratio America is now its own entity and doing business seperately. They drive the Plotbase PM website and are selling Plotbase/Rip Cube etc. There is legal discussions that will allow Ratio to work with Ricoh. I think Ricoh recognizes the embedded is not sufficient but is tied legal on their actions. Also, Ricoh is still provide tech support for the controllers that...
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Re: Booklet printing with saddle stitch using Adobe Indesign CS5
That's great to hear, we need more people like Jason on the forums to help out. We all have a great deal of knowledge and we all need to share, every know when you'll need help and can't get answers from your tech support nor the manufacture! Kudos to Jason!
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Re: Possibly moving to Ricoh....
Jack Daly said it best "People buy from people they like" I know a local RBS where the marketplace Manager let his #1 rep based on attitude Sure this rep sold but the Rep was not liked by his customers. Customers were purchasing from this RBS because they liked the Service Tech and Delivery guys. this showed me personally that its not just the sales guy who sales its everybody in the company.
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Re: The reason why Ricoh Bought Ikon
Art stated: "Geesh, so where does that leave the likes of KonicaMinolta, Toshiba, Kyocera and Sharp?" This specific Ricoh Press Release is a direct response to Konica Minolta acquiring All Covered, Inc. If you read carefully, there is no real newsworthy 'event' or 'announcement' in the Press Release, which is a statement in itself. The Press Release announces an 'intent' rather than an 'action' that has been taken. Sources tell me that this 'dog-and-pony' show was dressed up at an event held...
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Re: MP201
http://www.ricoh-usa.com/downl...fmp201%2fmp201en.htm That's all I have don't have access to tech stuff sorry, can anyone else help Jomama?
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Re: MP201
They do keep on truckin', I'll give you that. With the big push to MPS, however, customers are looking to move to more of a distributed printing model instead of centralizing on a few big MFP's. Additionally, MPS has forced everyone to learn how to service HP devices if they didn't already, & anyone can pick up faster HP A4 desktops from Tech Data, & the CPP will be very comparable. I love having Lexmark to fill this whole that Ricoh has left. For the same price as the Ricoh, I can...
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Re: Ricoh's move into videoconferencing
Not necessarily a good thing. Its just one part of its new "ecosystem" of information and communication technologies that go beyond print. I could see this tech having a similar impact on meetings as GotoMeeting or Webex did when they came out, which I use a lot. Who knows if Ricoh has the tech or vision to make it work. They are just saying they are going to try. I could see this being a good fit for armed services, government, major corporations, and distributed mid-size corps.
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Re: Q. How does your company handle networking charges?
Assuming we've used the 2 hours per machine connectivity time that we include for each install and that this isn't resolving issues that we created, this would be billable at an hourly rate in the neighborhood of $100 per hour. Depending on availability, the work would be done by either an SE, break/fix tech or a member of our Network Services team. We are an independent dealer in the Southwest that provides either hourly support, block time or full-on Managed Network Services. We can do the...
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Re: Q. How does your company handle networking charges?
Mid Sized Dealer. Sad but true, we eat it the majority of the time. We give it away. I personally spend about 5 hours a week on the phone doing IT tech support or on web-ex webbed into customer's PCs fixing IT issues instead of selling equipment. Its frustrating but we've never found the right place to draw the line between being the nice guy and when to charge the customer without upsetting them.
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Re: Printing Envelopes Reliably on MPC300
John: I have zero of these in the field, can't help you here. My only thoughts is that the engine used is the same as the C431dn printer. I'm not a tech, however my first thought would be to change the feed tire and see what happens. Can anyone else lend a hand???
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Re: Green not printing correctly on Ricoh MPC4500
John, There is a simple test to figure out if it is the MFD or the Print driver. Put an original on the glass and make a copy of an original that has the correct color green. If it copies OK the copier is OK, and you need to focus on the print controller or print driver. If it copies and the green is bad on the copy then focus on the Copier. If the copier is off on the color you won't get it right on the driver. You need a break fix tech to adjust or fix the copier. as a side note remember...
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Re: Q. How does your company handle networking charges?
On average, business computers are replaced every 5 years. That means (on average) 20% of all computers are replaced each year. If you did NOT charge for reinstalling drivers, you would need to employ someone (or several someones) full-time to drive around reinstalling print drivers on every client's computer they just replaced. It seems those customers most unwilling to pay are also those most unable to accomplish simple tasks such as reinstalling a print driver on their own. Funny story:...
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Re: Scan to folder and Vipre
Just out of curiosity. Are you in sales or a systems analyst? It seems like you have spent considerable amount of time if you are a sales person on one item that I service tech could resolve. Computers have been a hobby of mine for the last 25 years and Vipre is a very good AV that more and more people are switching to. You will not find a good AV comparative because the makers of vipre have to release the right in order to go head to head. I have been talking to them for quite sometime to...
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Re: What is pdf/a?
Back in August 2010 I was told the following, "Although PPDM does address the PDF/A format, the copiers only support PDF/I for image.... Type f and later copiers will support PPDM without fail, the older copiers are an "iffy" solution as per Ricoh Tech Support." This was in response to the US District Court asking for PDF-A formatting.
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Re: MOM Sues OSU for $1M over COMDOC Secret...
Two outside entities are claiming Ohio State University .Ohio State University Latest from The Business Journals Leading the List: Highest-paid Ohio State officialsHarley-Davidson CEO aims to ‘wow’ riders to keep turnaround in gearSlideshow: Most expensive college football programs Follow this company .employees have had improper contact with companies going through public bidding for university business, Columbus Business First reports. Cincinnati office equipment supplier Modern Office...
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Re: Kodak & Possible Buyers?
Monday 4:21 PM Kodak (EK +2.6%) continues to burn cash and is on course to run out of domestic cash in Q2 or Q3 next year, Moody’s analyst Rick Lane warns. Kodak’s operations consume significant cash in the first half of every year, he says, and its patent complaint against Apple (AAPL) and RIMM won’t be heard until Dec. 30, with a final decision delayed until well in 2012. Comment! [Tech]
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Re: "How to" Set PDF/A in PPDM
Here's something that might help someone keep from wasting a day like I did. I installed PPDM on a brand new Windows 7 64-bit with MSOffice Professional Plus 2010. Upon launching the Batch Manager in Omnipage 17 or whatever it is called for PPDM I would receive and error to the effect that there was no default mail client set up...this caused the program to hang and did not allow me to create the batch process I wanted to set up to scan a PDF and turn it into a Word document and a searchable...
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Re: Got A Situation! What would ou do?
I am a small independent been in business over 12 years. Main line is Toshiba with a secondary being Samsung. Both of ehich are not a option for this customer I can get Pretty much anything through association but I don't won't to do wrong to the customer I am looking for a good machine that will work well for them I am a service tech so usually working on different products is not a issue
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Re: Got A Situation! What would ou do?
Why would you want to switch brands to a product you would not be authorized to service and would likely not have an inventory of parts or the tech knowlege base to properly service. Just seems like a recipe for more trouble.
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Re: MPW2400 printing from W7 workstation
Is Version 3.7.3 available for download from the Ricoh Tech Website or do we have to use 3.7.1 and hope for the best?
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Re: MPW2400 printing from W7 workstation
version 3.7.1 is available for purchase from ratio. 3.7.1 is the last version available for download from the tech site.
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Re: is panasonic still selling copiers?
We use to be a panasonic dealer and I talked to their direct tech support and they are still there, but you need a valid account number with panasonic to get through to them
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Re: Ricoh Service Hotline
The service Ricoh Tech is now based out of Atlanta, I assume a lower cost to run
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Re: Ricoh Service Hotline
Is this the same group that once supported only connectivity and solutions?
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Re: Ricoh Service Hotline
Not sure only know that the was the area where LEO worked, former tech for us and he tehn went to work for Ricoh, Last month he called me abou a new start up stating he got a severance package since he did not want to move to Atlanta.
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Re: Ricoh Printers & MICR Toner?
But if Rosetta Tech has MICR toner ctgs, the MICR toner must be avail. Should work as long as it is a good compatible version.
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Re: Managed Network Services discussion
The company I work for has a full staff IT, programmer, installers, on-site engineers, a manager, I think we have a staff of 5 or 6. We are also Certified Cisco, MS GOLD partner, dell partner and have realtionships with many of the tech distributors. I guess management thought it was a natural evolution for us. I'm learning, I'm not happy with the commission plan. 6% on going is pretty pitiful when it takes longer to close, more meetings and I have to then work with possible 2 or more staff...
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Re: Managed Network Services discussion
Sounds like you guys have started a completely new division. As I said earlier there is no synergy, you had to completely start from scratch except for maybe billing, the overhead is incredible and let me guess none of them work on MFP's and the sales people don't want to sell it because its a PIA for little return. Next, let me guess, (if its not already) will be a quota on MNS tied to MFP payouts. If you sell $30k MFP's with no MSN Commission rate is X% if you sell some contracts it is...
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Re: Managed Network Services discussion
I was being facetious when I mentioned Sears. Just trying to make the point that its not that easy. MPS is easy. Cross train tech guys on HP and Lexmark, that already know imaging basics and turn them loose. Then your synergies take over. Your regular reps sell it and you don't need a stable full of specialists that are persnickety to say the least maintaining it.
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Re: there is no end in sight to Sharp’s crisis.
They could be going to more of a master distributor type of model. It is way less expensive for them to support 4-5 big wholesalers than 3-4-500 dealers across the US. The dist then has to give tech support, parts dist etc. A few years ago they pushed all the smaller dealers doing less than $500K anually thru distributors. This may be their long term master plan....... But who the heck knows?
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Re: Laserfiche Cloud from Ricoh
I asked a question on a popular Copier tech website about selling SaaS in lieu of a traditional “hardware + software + service contract managed by a local technician”. The response was: Re: SaaS (Software as a Service) If you're selling it to them, they will look to you for all support issues on it. Often I've found cloud services still to be much more hype than anything else. There are plenty of instances of outages even by Amazon and other firms handling these services. I'd much rather...
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Re: The Worst Copier Web Sites in the World!
Not High Tech or fancy but functional. Not in the class of some of the others. Extremly average. We need the real slouches.
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Re: CW2200SP
By the way, one of the connectors between the scanner and main body has to click into place or else the machine will throw an SC 101 code. It is very easy for the tech at set-up to push the connector on and think its set when in fact a good connection is not made unless it actually clicks.