Tagged With "Critical Start"
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Re: Need HELP! Kyocera Color A3 question
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: Target GP Margins
I heard it through the grapevine a while back that RBS (at least in DFW) is no longer sending field reps out unless opportunities are above a certain value, meaning they are handling the sales process via telephone and email from start to finish. I see this as being the way things will be done in the future. From a business perspective, it makes sense if it allows dealers/direct to employ fewer sales people while generating close to the same revenue. If there is no value in a transaction...
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Re: Target GP Margins
There are a lot more of those than there used to be. That's why our industry has to change the way they add prospects to the pipeline. They are going to have to actually start marketing for a change (spend dollars on marketing instead of salespeople) & do things to position themselves as a resource companies will contact when they need something versus salespeople throwing a million lines in the water hoping they get a bite. It's got to be all about generating in-bound leads and...
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Re: Nsi Autostore
Maven , What I tell my customers and when I'm out with sales reps is it's all about getting things done in less steps. I'm in the legal vertical so time is money and everyone has an hourly billable. Right now here's the average user scan: 1.) User walks up to MFP and logs in 2.) Finds their name via LDAP or enters manually and then enters client and matter 3.) Selects Scan to email 4.) Sends PDF to their email 5.) Walks back to their desk 6.) Finds Canon Scan 00034789* (or doesn't because...
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Re: Charge for IT support
We had never charged for it after the sale until about 6 months ago due to people calling all the time for driver installs, scanning issues related to their internet etc. We used to offer an optional network/it yearly agreement and people would decline and then start calling for help. We decided to send out, initially an opt-out to ever customer who had current devices, and after every sale send one out. We did it as an opt out due to the fact that customers would decline the option and...
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Re: 3 Ways Sales Professionals Nail New Sales Opportunities Using LinkedIn
nice job Larry. One thing I'm finding is that many of my first level contacts will have no clue about some of their connections. I have called and asked about other first level connections and most know recognize the name. I guess it's some type of Linkedin failure. Another item I've found about Linkedin is that many "C" level execs don't post their own threads. Someone in marketing is doing that for them. Linkedin is a great source for knowing who may or may not be connected to someone.
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Re: Up=Coming China Tariffs on Copiers parts & accessories
same here, I guess they will start their nonsense once USA stocks have been depleted. I just heard of a Toshiba dealer that won school business based on .0018 for black and .02 for color. hahaha!
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Re: Up=Coming China Tariffs on Copiers parts & accessories
I'll never for the life of me understand why someone would take that business.
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
"Tariffs have a way of redirecting business" Tesla announced yesterday plans to build a new car factory in Shanghai, China in part to escape potential US tariffs on auto parts and battery supplies. https://www.nytimes.com/aponli...-as-china-tesla.html I can only guess that it would take years and much capital and energy to start or relocate a new copier factory outside of China. The Philippines is currently an important manufacturing hub for A4 printers and MFPs due to low labor costs. Most...
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Re: MFP Purchase Decision Makers?
It depends on the value proposition I want to bring forward. If I am going with the whole "we'll save you money" pitch, I'll start with a CFO or Director of Finance. If it's regarding document management or a fleet replacement, I'll start with IT Director/IT Manager and go from there. Larry Levine's teachings on LinkedIn have been really useful with cracking into appointments/conversations with these types of people. C-level execs and directors are very career-orientated, so they tend to...
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Re: Smart Operations Panel
Old Glory, we're in the same boat. I think if they haven't had a Ricoh system then it might be worthwhile to try to start them with the new stuff but I have to first retrain myself. I do like the Quick Copy widget and I think that might be a good way to introduce it to existing customers. I'd be interested to see what people who have never been exposed to the classic method find more user friendly.
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Savin SPC221SF and scan to email
Question How do I use Scan to Folder on Windows? Answer Documents scanned using your device can be sent over a network to a shared folder. To use Scan to Folder, follow these steps: Note: To send scanned documents to a shared folder on a computer, the correct user name, password, and directory must be set. Files can be sent to folder destinations on the following operating systems: Windows 2000 / Windows XP / Windows Server 2003 / Windows Vista Mac OS X Destinations must be registered via...
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Re: Need Help for Print Solution!
I would look into Fabsoft's Reform Print Driver. It captures the print stream from the user's application and allows you to apply "rules." I don't know if it will do what you need but it is where I would start. I don't remember how much it is but I do remember that it was cheap. www.fabsoft.com Greg Levita (973)767-2100 ext. 505 gregl@fabsoft.com
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Re: "Green Jobs"
Our grandchildren will so ashamed of us for being snookered by the whole "climate change" scam. Loveland ski opens today, A-Basin on Friday By John Meyer The Denver Post POSTED: 10/06/2009 02:56:45 PM MDT UPDATED: 10/07/2009 10:06:35 AM MDT Loveland Ski Area was making snow Tuesday afternoon. (Loveland Ski Area ) And the winner is ... Loveland Basin. Boasting its earliest opening day in 40 years , Loveland officials opened for skiing today. Arapahoe Basin announced it would open Friday.
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Re: "Green Jobs"
It's hard to place an accurate count on the number of trees we lose over a span of time because of the size of the number. Easier to track the loss of areas designated as forests since that highlights the biggest change, usually from nearly 100% of the surface area covered by trees to nearly 0%. The number of trees in a forested acre obviously varies wildly (from about 200 to well over 1,000 per acre), but let's use 500 to start. 500 trees per acre would equal 44 billion trees lost over the...
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Re: Calculating Lease Costs and Effective Purchase Price W/O interest
Jake, No this is not a dumb question...here is the easiest way to do this: $187.24/0.0302 = $6200 You will have an outprice say $5200 gross profit is $1000 Total = $6200 If someone wants to purchase outright instead of lease sell it for $6200 that way you will still be making $1000 profit. Always start with your outprice of the machine first and build up from there. Every deal will be different based on the circumstances and your competition. Does this make sense?
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Re: Ricoh Ikon Letter
Something to think about as well, adding to what was mentioned by Mega. The Japanese division is making the bulk of their profits on the manufacturing of toner. That is the money tree for them. They sell to Ricoh USA and they work through their channels to distribute the boxes. The ultimate goal is to “place the box” Ricoh USA makes their overhead by the profit on the box moving it to the Dealer and other channels. The profit make by selling the box is what keeps the “Reps paid and the...
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Re: Pitney Bowes Expands U.S. Collaboration with RISO to Offer New Digital Color Inkjet P
Could this be the start of Pitney Bowes, I know they had a commitment with the HC5500's. This release deepens the relationship.
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Re: CBS NEWS REPORT ON COPIER SECURITY
Simply handing over a copier's HDD removes the OS within the copier making it unuseable. Plus there is some labour to remove the HDD and reload the firmware onto it. At least $200 - $300.00 total vs turning on 128 Bit AES Encryption at the start - Free. Going forward, we format the HDD on all of our own brand copiers we remove. For competitors brands, where we do not know the Service Codes, we can only inform the customer of the risks.
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Re: Around the World with Xerox
Testing concluded this evening for the Ducati Xerox team and riders Noriyuki Haga, Michel Fabrizio and Troy Bayliss. The three-day test session took place on Thursday, Sunday and today, with the first two days of testing coinciding with the first and last day of World Ducati Week, allowing the huge crowds of Ducatisti to witness an official testing session first hand. Noriyuki and Michel were on track on their factory 1198 bikes while Troy Bayliss, testing for the second time this season,...
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Re: Lanier LD245?
If the machine is printing a fax, the user will be able to copy the document, meaning it will scan the originals and after the fax has been received the copy process will start, same is true of printing to the device while it is printing a fax.
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Re: How are Sales Going for 2010?
For a few of us at my company, sales have been at about the same levels as previous years, but many of our reps are barely treading water. 2011 is going to be an interesting year due to economic uncertainty and the fact that we will have to win more new business than in years past in order to hit our sales goals. We're counting on some hardware to start to "pull-through" in our MPS engagements as we begin the Optimize phase in the MPS accounts we've won this year.
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Re: Toshiba introduces Job Point, Job Replicator & Job Accounts
The above software does not work properly after inital install unless you Stop/ Start the Print Spooler found under Services in Control Panel/Admin Tools. Except for Job Accounts none seem to work well with Dept Codes turned on.
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Re: Possibly moving to Ricoh....
I'm going to say something here from my experience of being a copier buyer BEFORE I started working in the copier industry. Yes, it's true, I was a client of the very dealership that I came to work for. You're not going to like what I have to say because you're sales reps and you trained to think a certain way. Please, for once, listen with an open mind to someone with experience being on the other side of the proposal. Ponder it, don't spin it. Most buyers don't care one bit what brand of...
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Re: Top 9 Blunders that B2B Sales Reps Make
What they do: They give in to last minute demands from the prospect, usually for extra discounts, “or else the deal is off.” Why they do it: They’re deathly afraid of losing the deal at the end of the sale cycle, so they crumple when the prospect pushes. What happens: The customer rightfully concludes that 1) the rep didn’t offer the best deal from the start and 2) the rep lacks a backbone. The customer thus no longer trusts the rep and will constantly push for more and more and more and...
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Re: The reason why Ricoh Bought Ikon
SSG This would be probably be a greattopic that could stand on it's own and not get lost under the Ricoh thingy, maybe start a new thread for this??
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Re: The reason why Ricoh Bought Ikon
Art stated: "Geesh, so where does that leave the likes of KonicaMinolta, Toshiba, Kyocera and Sharp?" This specific Ricoh Press Release is a direct response to Konica Minolta acquiring All Covered, Inc. If you read carefully, there is no real newsworthy 'event' or 'announcement' in the Press Release, which is a statement in itself. The Press Release announces an 'intent' rather than an 'action' that has been taken. Sources tell me that this 'dog-and-pony' show was dressed up at an event held...
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Re: Dealer Management Software
I have been an independent consultant for the office technolgy industry since 1994 and in the industry since 1981. My primary focus has been on the OMD software system. eAutomate is a competitor of OMD which has been around for over 20 years. My experience with eAutomate is very limited (mainly word of mouth from industry collegues) but I have been told that the service contract invoicing (the profit bread and butter of the industry) and financial modules are not as flexible or capable as...
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Re: New Sharp Smart Phone MFP User Interface
Yah but unfortunately its a...SHARP! Let them "hammer out" all the issues it will have, then everyone else will follow. Word from the Sharp DSM in Oregon is the screen locked up a lot during their two demo's and also had some glitches in scanning functions. BUT someone has to start the new trend and I'm sure by firmware version 30.1 it will be incredible! Nothing against you personally montecore
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Re: Drum Yields
A short discussion about copier vs printer yields. The document is a bit old but the main points are still valid.
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Re: Emailed request for quote????
I have probably done each of these options at some point in time...well except the quote at retail. I wouldn't want the perception to be that we had outrageous pricing. If the machine was entry level with a company that had little additional potential, I would respond with something like "a Doctor who prescribes without seeing the patient would lose his license and you take your job just as seriously." If it is a business that I would like to penetrate I would low-ball it and include nothing...
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Re: Should you ever sell something for nothing?
I am just about....37 yrs young. Started with in 1993, SR year of high school part time servicing printers. After 2yrs of serving printers, married for 1 yr to my high school sweetheart I was envious of all the "copier reps" driving nice BMW's etc...I asked if I could start selling. When I first started selling in 1995 we carried Canon/Mita. I had an uncle who sold copiers and typewriters back in the early 70's and managed a large dealership in CA until his retirement in 1990. When I went to...
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Re: What are some good talk tracks for Non-Xerox users?
For starters, everyone is happy to say they are happy with their current provider to get you off the phone! Believe nothing of what you hear and half of what you see is something my father always said, doesn't make much sense but he always said it! Selling today is a lot more complicated than years ago. When I started, you would whip out the yellow pages, pick a type of business and just start making cold calls. The pitch was simple something to effect "Hi this is so and so, and I'm calling...
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Re: MPS And Profit
There are a number of factors that impact start-up cost for MPS clients. In the traditional "copier" world, prior to putting machines under contract we would inspect them, perform service to bring it up to spec and bill the client. In MPS, we just put them under contract, so the start up cost can be virtually nothing or cost an arm and a leg depending on the condition of the machines that are being placed under an MPS Agreement. Another factor is how much toner the client has on hand prior...
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Re: print job pricing
Louis: Trying to remember the name of the report, ah yes, Larry Hunt. Kinda pricey for the reports and it's a hot and miss when he publishes the cost per page that printers are charging for color and black. I used to get em for free, however my source dried up for this, he figured that since he buys several production units every three years he can start a subsription when he's ready to buy again, anyway here;s the link: http://www.larryhunt.com/in-the-news Anyone know of any other sources???
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Re: Q. How does your company handle networking charges?
1st 90 days, all inclusive, with no time limit on hours required to get the customer to say they are happy. Thereafter, billable at $95.00 per hour onsite. Dealer, Canada
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Re: canon dealership
Canon has a strong reputation for quality and great brand recognition with businesses of all sizes. I can't tell you how many times I've heard prospects say they'll never use anything but Canon equipment, especially for color, & we all know that's where the money lies. We're a sole-line Lanier dealer (w/ Lexmark on the side for desktops & A4 mono). From my position as a Major Account Rep, I would love to have Canon. That's always a tough call to make, though, for a dealer principal,...
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Re: Ricoh USA Eliminates CEO/President
Prior to the July fourth holiday weekend, it seems Jeff Hickling, President and CEO of Ricoh U.S. found his position was to be eliminated. Sources within the company that wish to remain anonymous have told us that Hickling is out. This has been confirmed with a letter from Kevin Togashi, Chairman and CEO of Ricoh Americas Corp. that was forwarded to us. For now, Kevin Togashi, Chairman and CEO of Ricoh Americas will direct the U.S. sales and operations. While working hard to build Ricoh as a...
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Re: Q. How does your company handle networking charges?
My rule is, if they need more training, or something wrong or inconvenient with the way I set up the print scan, I'll make it right, no charge. If they add a workstation and want it configured,if they changed their router/switch, decide (after 60 days or so) they need a different configuration, or some O/S related problem, that is chargeable. A case in point, a customer called me saying his can scan to folder icon has disappeared from his desktop. I suggested that the cleanup wizard has...
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Re: Q. How does your company handle networking charges?
I think we all struggle with where to draw the line. The point I make with my Sales force, as well as with my customers is if you come in one day and you can't scan to email, but it was working fine yesterday the customer perceives this as "my MFD is broken" because one or more of the functions have stopped working. But most of the time nothing on the MFD is broken. The configuration is the same as it has been for the last 6 months (or 2 years). What most often has changed is something on...
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Re: KYOCERA MITA ANNOUNCES EXECUTIVE TRANSITION
GMAN Never thought of that with either Ed or Pietrunti, either one may play well for Ricoh. More importantly I think the industry as a whole is struggling to find and identify new ways to make profit with the slow demise of the printed and copied page. Quietly Ricoh has launched a new start up and site for it's eWriter solution. It's an imprtant step for at least one of he manufacturers to identify the loss of clicks, thus the eWriter solution model is based on SAS (Software as a Service).
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Re: Print Production Sales 101
I guess I'll start: Know your product inside and out, what it can do and what it can't do. Along with that have the same knowledge about the competition.
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Re: Scan to folder and Vipre
Montecore, I have spent many years in sales and began networking our systems almost 10 years ago. Currently, I handle all of our connectivity and solutions for our company and I have connected and troubleshot hundreds, maybe thousands of computers. I agree, a technician can and should be able to resolve this problem. However, first it is necessary to identify the problem. This requires ruling out what it is not. Of course, hindsight is 20/20. If I tell you this story, it seems simple.
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Re: NSI Autostore
I hear allot about NSI autostore through out Ricoh not so much on the Ikon side as they have their own solution. Rumor has it that Ricoh people have been told to dial it back a bit and start promoting global scan instead.
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Re: The Challenge With an "All or Nothing" Approach to Managed Print Services
Art: I think you are right on. The other thing to think about is the "green" effect. When you ask clients to replace what in their mind are perfectly good machines they start wondering about your motives. The environmental impact of throwing out or reselling working decent printers usually upsets people. When the unit goes defective or is not economically repairable then there is usually no problem with changing them out. I think this is one of the big advantages dealers have in the...
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Re: New stuff from Ricoh
No need for apologies! I wish we were going t have a new 25ppm with color scan. I can see we are going to start gettinh hammered if we dont have a refresh of the 16, 20 and 25 ppm a3 devices.