Tagged With "Net Promoter Score"
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Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
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Re: 10 Ways to Close Net New Business
Looking forward to the new series Art. Your efforts are appreciated and rewarding.
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Re: 10 Ways to Close Net New Business
I am looking forward to it too. Interested in the strategy of getting to the point where the prospect is ready to decide outside of their current vendor.
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Re: 3 Ways Copier Sales Reps are Nailing Net-New Quotas Using LinkedIn
Thanks Art. Glad you enjoyed.
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This Week in the Copier Industry 10 Years Ago, The Last Week in January 2009
It's been a hectic week for me. Had to spend a couple days in PA for meetings, coupled with the end of the month. January was nothing but a bummer. That's what happens when you cram everything in for the end of the year. One item I was happy with was my commission check. Back to rebuilding the pipeline. Enjoy these threads from ten years ago this week. Weekend Copier Notes from 1/25/09 Neal · 1/26/096:56 AM server, which is a relabeled Konica Minolta PRO C 6501. This certification is based...
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This Week in the Copier Industry 5 Years Ago, The Last Week in September 2013
Wow, has it really been 5 years since the launch of Ricoh ICE. Well the threads from 5 years ago state it is. In addition I posted up a thread about copier demonstrations. Check em when you have the time. Enjoy the threads from 5 Years ago this week! 10 Awesome Tips for a Great MFP/Copier Demo Re: Adobe PostScript vs. Emulation IPS · 9/23/135:27 PM Czech is correct: there are Ricoh printer models with non-Adobe PostScript as well as 3rd-party Adobe controllers for Kyocera, Konica Minolta and...
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Seven Great Reason Why I Love Working @ Stratix Systems
It's a late night for me just like many other nights. While I was walking our dog, a little light snow began to fall here in Highlands, NJ. At this time of year, along with not much traffic I can hear the rumble of the waves that are peppering the beach. Sometimes it's times it's nights like these that I get to remember about how good things are and how fortunate I've been through out the years. A little more than ten years ago the copier company that I worked for was bought by Stratix...
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Putting a Strategic Vision into Action with Hoshin Kanri
8:30 a.m. in Germany is 2:30 a.m. in my native east coast U.S. time zone. I was jet lagged from the previous day’s flight. It was already hot, and there was no air conditioning in the conference room of the hotel in Bad Wörishofen. Coffee. Europe has the best coffee. My discomfort alleviated, I still did not expect that this day in July of 2016 would have such a profound impact on DocuWare and the way we operate. This was the first day of a workshop that introduced our senior management team...
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Relationships Do Matter! Don't Become Relationally Vulnerable With Your Clients.
I'd like for you to grab a sheet of paper and pen. Write down your top 5 clients. Now, I'd like for you to think about them for a moment... On a scale of 1-10, how would you rate your client knowledge? Go ahead and put a number score next to each one of them. If you agree your clients mean the world to you then how well do you know them and how well do they know you? I say this because deep meaningful relationships are necessary in this post trust sales world. Here's the deal... I'm keeping...
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This Week in the Copier Industry 5 Years Ago (First Week of April 2015)
Since the last two to three weeks have been less than perfect I figured we could reminisce when times were better. There's a cool little story about and event that took place in Jamaica while on a Presidents Club trip with Dr. Feelgood. That link is below! Enjoy these awesome threads from five years ago this week! Konica Minolta acquires printing business of Monotech Systems Art Post · 4/7/1510:05 PM NEW DELHI: In a bid to have direct interface with its customers, Japanese printer firm...
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Re: Why I Still Cold Call in Person!
I ALWAYS cold call in person. No one wants to speak to a disembodied voice on the phone. Sometimes I walk in and find someone I used to work with in the office. SCORE! You just have to get out of the office if you want to make something happen.
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Data Analytics Raises Health Care IT Security Concerns
Health care providers have been somewhat under the gun when it comes to the integrity, security and privacy of patient data for more than a decade now, while breaches have increased in prevalence and damage. The onus has been decisively placed on individual medical firms to begin making more progressive changes to their IT security and general data management strategies, but the entirety of the sector is increasingly expected to invest more time and resources into these endeavors.
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3 Ways Copier Sales Reps are Nailing Net-New Quotas Using LinkedIn
In a previous post, I referenced how copier reps can boost their close rate by branding themselves correctly on LinkedIn. Inside Hubspot's State of Inbound 2015 , Salespeople cite prospecting as their #1 challenge when ranking the most difficult parts of the sales process. We must make prospecting for NET NEW business a priority. This is the fuel to keep sales funnels consistent. Think about this quote for a minute and let it sink in... "Opportunities are usually disguised as hard work, so...
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10 Ways to Close Net New Business #4 of #10
This is part #4 of #10 for the series of "10 Ways to Close Net New Business", this one is a freebie! woohoo!! Today was one of those days that were just non stop. The existing plan was to follow up with existing accounts to move the...
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10 Ways to Close Net New Business #5 of #10
Whether it's the golden fleece, the golden egg, or the coveted Jersey Italian hot dog, we're all looking for a way hit our net new business quota. For me, it's been a bit of a rough patch lately, even though I've got top business...
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10 Ways to Close Net New Business #6 of #10
One awesome thing that I've learned over the years is that almost every business is a potential suspect. I used the word "almost" because there are not as many suspects as there were years ago. Going back 30 years or so, it was a...
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10 Ways to Close Net New Business #2 of #10
Ah, net new business has been a hot topic with me in recent days. Adding net new customers at the rate of three per month can add up quickly. Thirty six net new accounts per year can per a tremendous upside when the renewals come due, in...
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10 Ways to Close Net New Business #3 of #10
We all remember FAB right? For those of you that don't the what the acronym stands for. It's Feature, Advantage and Benefit. Back in the eighties and nineties I can remember making a bullet list of all of the...
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How To Use LinkedIn to Drive Copier Sales Conversations
Since the invention of xerography, copier sales people have possessed one critical skill: they are able to drive conversations. As we step into the bold new world of social selling, nothing changes. Until you start a conversation with someone, nothing happens. The Art of Social Conversation In face-to-face encounters sales reps look for any way to start a conversation. Sometimes the topics are business-related. Other times they are more personal. Whether you are talking about a...
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Healthcare organizations at risk of Shellshock vulnerability
Security threats are growing in abundance as more health organizations choose to host large quantities of patients' personal and medical information in data centers, locally and across the country. A recent study from McAfee discovered over 31 million...
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10 Ways to Close Net New Business
In the next three months, we'll be posting a series of blogs dedicated to garner closing net new business. Since, I'm not in the business of sharing all of my secrets for FREE, the series of 31 Ways to Close Net New Business will be...
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10 Ways to Close Net New Business #1 of #10
Everything that comes around goes around, and what is old becomes new. It's very rare that there is something new when it comes to selling. Sales is still about building rapport, relationship building, finding pain,...
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Sales Pipeline, Points, & Opportunities Equal...
I wanted to comment on an article that I picked up in the Channel Pro rag from April of 2012. Yeah, it's been a few months but I keep my reading material in various reading sites at the homestead. The article was titled "So I have to Sell...
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31 Ways to Garner Net New Copier & Managed IT Business # 10 of 31
Socialize Yourself with Linkedin All of these points below will establish yourself as a person who is knowledgeable with the industry that you work in. Thus over time you will be considered by your customers and prospects as the resident...
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Step 1 - Discover your Strengths and Weaknesses to Help Drive Success
Welcome back! If you are reading this then I didn’t bore you too much with my first blog entry introducing the Five Step Blueprint to Running a Great Business . Knowing your company’s Strengths or Weaknesses can actually help you...
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This Week in the Copier/Office Equipment Industry 10 Years Ago (1st Week of February 2014)
Ten years ago, the major story was....was noted for a controversial halftime show in which Janet Jackson's breast, adorned with a nipple shield, was exposed by Justin Timberlake for about half a second, in what was later referred to as a "wardrobe...
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This Week in the Copier Industry 10 Years Ago (3rd Week of January 2007)
It's been while since I posted the last one. Now that I have a little more time, I'll be back to posting this series one a week. There's a thread below titled "Who Needs 11x17?". It's been ten years now for A4 devices and I feel that most manufacturers have held back from developing advanced A4 devices. When it comes down to it, it's all about profit and the manufacturers don't want to ruin there A3 business. Come to think of it, none of the manufacturers are really killing it with A4.
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Did You See Your Shadow?
By Chris Polek Groundhog Day is upon us! The Groundhog will officially tell us if Spring is coming early, or if we are looking at six weeks more of Winter. Where I live (New Jersey), it snowed yesterday. Winter isn’t leaving here just yet. Regardless of the Groundhog’s forecast, Spring is coming. Whether you feel it in the climate, or it is the first day of Spring (March 20). What if the Groundhog were to come into our business, and give us a prediction where our business is so far in 2017?
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This Week in the Copier/Office Equipment Industry 10 Years Ago The Last Week of June 2006
I was going through some old threads for the Ricoh W470 & Ricoh W480 over the weekend and I can remember that a P4P Hotel member was pitching his own design of a front exit tray that would stack 30x42's and 36x48's. Does anyone remember this P4P'ers name? Dis anyone buy the front exit stacker from him? Any help would be greatly appreciated. Konica Minolta Clicks on Scanners 6/23/06 8:15 AM Konica Minolta Clicks on Scanners 06.07.06 discuss New Jersey-based digital imaging company Konica...
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This Week in the Copier Industry 10 Years Ago (Second Week of September 2014)
Sorry for be late with these. Up half the night, figured I would do an auto post in the AM. Enjoy these awesome threads from ten years ago this week! Weekend Industry Notes from 09/13/09 Neal · 9/14/097:47 AM running jobs. Canon now shipping the imagePRESS CR Server A7000, which is a relabeled Creo print controller for its imagePRESS C7000VP system. RJ Young Company, a Canon copier dealer in Tennessee, bought Photocopy Supply Company, a dealer in Nashville that carries Savin and Panasonic...
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This Week in the Copier Industry 5 Years Ago (Third Week of September 2014)
Sunday afternoon here, just about a quarter to 4PM. Also a beautiful day here in New Jersey. Summer weather for another couple of days. At 1PM decided to watch the NY Giants vs Buffalo Bills. Just like last week the Giants score early and couldn't score again. Frak me, it's going to be a long season. Enjoy these awesome threads from 5 years ago this week! Benchmarked Sales & The Future of Selling Excellence Art Post · 9/20/1411:24 PM Blog Post This Week in the Copier/Office Equipment...
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This Week in the Copier Industry 5 Years Ago (Third Week of September 2014)
Had a pretty cool thing happen yesterday. I was visiting one of my existing accounts because they had a question on one of their higher end printers. The owner of the company then told me about a call he received from another business owner asking about how he likes his copiers. I was given the contact name and the company, since that company was only a few minutes away I was on my way. Stopping in un-announced is always a little dicey. The DM was in the office and I had to wait a bit, and...
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This Week in the Copier Industry 10 Years Ago (First Week of April 2007)
There's a few really interesting threads below. One is titled "7 Cents a Page....really?" , which reflects on someone's opine that printers have a lower cost the copiers. It's a good read from someone else's perspective (not really sure where I found that thread). One of the addition threads was for Rhutt's Hut here in NJ, where we had a lively discussion about some of the best eateries that we visit from time to time. Check it out and feel free to update the list! Names in the news ten...
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Eight Baseball Idioms for the Office Equipment Industry
The smell of spring is in the air, along with the completion of the first week of the 2018 Major League baseball season here in the US. Last year Chris Polek (Owner of Polek & Polek ) and I collaborated with our first baseball themed blog for the office equipment channel. "Nine Innings with Polek & Polek" was a hit with our readers. Chris & I have teamed up again for this year blog which uses common baseball jargon and how that jargon translates to the office equipment channel.
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COVID19 Remote Working Day One Hundred and Twenty-One of Selling
COVID19 Remote Working Day One Hundred and Twenty-One of Selling Copiers I was able to have a chat with the manager of a University Print Shop today in New Jersey. I won't get into details about the call other than they are operating mostly remote with few students on campus. In additional purchases are put on hold and was told there is no timeline when things will return to "normal". That person made other statement to me, "I wouldn't want to be in your shoes right now, it must be...
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The Week in Copiers Five Years Ago
The Week in Copiers Five Years Ago for the last week of September 2015 Opportunities are on the rise along with many potential orders for October. Even though our Governor extended the State of Emergency for another 30 days I'm seeing a lot of activity poised for the end of the year. All is not lost and there is everything to gain, we just have to have the desire to want it. Enjoy these cool threads from 5 years ago this week Konica Minolta enters industrial printing market Art Post ·...
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The Week in Copiers Ten Years Ago
The Week in Copiers Ten Years Ago for The Third Week in October 2010 I was rolling when I read one of the threads from ten years ago about "Smell O Vison". It's been ten years and it seems "Smell O Vision" n ever came to pass, however it's still a good read. I always thought it would be neat if our smart phones emit smell patterns. Wouldn't it be interesting.... Enjoy these great copier threads from ten years ago... Check this out this email and Print Solution! Guest · 10/18/107:41 PM Print...
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MSP, MSSP and IT Notes Industry May 10th, 2021
MSP, MSSP, and IT Industry Notes Sponsored by May 10th, 2021 Arcoa Group Why partnering with ARCOA makes sense Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the...
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70% of office equipment sales reps do NOT include any solutions
70% of office equipment sales reps do NOT include any solutions in their MFP proposals was a recent survey that was published with ENX Magazine. In addition these statements came from that article. Suggests that sales reps focus on: Focus on the big picture benefits of the hardware/software/services working in concert Do not get bogged down in specs and features of the solution Offer all-inclusive monthly payment, instead of separating hardware and solutions 80/20 Rule My first thought is...
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IT, MSP & MSSP Industry Notes for December 13th 2021
Sponsored by December 13th, 2021 Arcoa Group Why partnering with ARCOA makes sense Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications,...
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This Week in the Copier Industry Five Years Ago
This Week in the Copier Industry Five Years Ago First Week of March 2017 Yes, it is the last month of the first quarter for 2022. How the frack did we get here so quick? Our weekends are nothing more than idle time that gets us to the end result. The never ending cycle of sales quarters give us the feeling that time travels two to three times as fast as those in 9-5 jobs. Personally I would not want this any another way because I get to call my shots every day. Enjoy These Awesome Copier...