Tagged With "Net Promoter Score"
Comment
Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
Reply
Re: Sales Tips
WHAT IS OUTSTANDING SERVICE? To answer this question, we contacted their salespeople--more than 300 of them--and asked the following question: "What steps do you take to ensure that your clients receive outstanding service?" Before reading any further, take a sheet of paper and list 10 ways in which you or your salespeople are servicing your accounts. Then, compare your answers to the following list. 1. Discuss job with client and gather specs. 2. Prepare and submit quote. 3. Pick up...
Reply
Re: CDIA
I bought the COMPTIA student manual for $60 on their website. I studied for a weekend and got a top score. Don't over think it.
Reply
Re: Ricoh dealer using FMaudit
Dean, I think I can help. I just checked the Print Audit MPS Readiness rating for the models that you asked about and found the following; Our Facilities Manager does track toner percentage levels on the MP 301. That device reports toner in 25% increments down to a level of 10%. After 10% it reverts to an enumerated value (ie. low, empty, etc.). As a result, it rates as a 3 out of 5 on our MPS Readiness rating. The MP 6002 SP does not report toner levels in a percentage format, at all. It...
Comment
Re: 10 Ways to Close Net New Business
Looking forward to the new series Art. Your efforts are appreciated and rewarding.
Comment
Re: 10 Ways to Close Net New Business
I am looking forward to it too. Interested in the strategy of getting to the point where the prospect is ready to decide outside of their current vendor.
Comment
Re: 3 Ways Copier Sales Reps are Nailing Net-New Quotas Using LinkedIn
Thanks Art. Glad you enjoyed.
Blog Post
This Week in the Copier Industry 10 Years Ago, The Last Week in January 2009
It's been a hectic week for me. Had to spend a couple days in PA for meetings, coupled with the end of the month. January was nothing but a bummer. That's what happens when you cram everything in for the end of the year. One item I was happy with was my commission check. Back to rebuilding the pipeline. Enjoy these threads from ten years ago this week. Weekend Copier Notes from 1/25/09 Neal · 1/26/096:56 AM server, which is a relabeled Konica Minolta PRO C 6501. This certification is based...
Topic
AIS Launches Free Printer Contest for Local Businesses & Nonprofits
LAS VEGAS (PRWEB) August 28, 2018 Advanced Imaging Solutions, Inc. (AIS) launches contest giveaway and donates 100 free printers to businesses and 20 free printers to nonprofit organizations based in Las Vegas, San Diego, Corona, and Palm Desert. Businesses can submit entries Aug. 1- 31 online at http://www.ais-now.com/free-printer . Business winners will be announced weekly Sept. 7- 28. Businesses and the public may also nominate a local nonprofit to win a free printer. Nonprofit...
Topic
AccountabilIT Acquires ClearPointe Technologies, a Leader in Cloud Transformation and Cloud Managed Services
SCOTTSDALE, Ariz., Sept. 10, 2018 (GLOBE NEWSWIRE) -- In a move that creates one of the most comprehensive and advanced IT companies in the industry providing solutions and services that are being demanded by the market, AccountabilIT, today announced the acquisition of ClearPointe Technologies based in Little Rock, Arkansas. ClearPointe is a managed services provider specializing in cloud-based transformations, migrations and managed services. ClearPointe marks the second acquisition for...
Topic
RedSeal Launches Remote Administrator Managed Service to Augment Customers’ Security Teams and Make Network Situational Awareness More Widely Available
SUNNYVALE, Calif., Sept. 10, 2018 (GLOBE NEWSWIRE) -- RedSeal , the leader in network modeling and cyber risk scoring, today introduced RedSeal Remote Administrator , a new managed service to augment customers’ security teams, make network situational awareness more widely available, and help customers increase their digital resilience. Most enterprises have dozens of disparate security products in their environment, each requiring administration and maintenance. At the same time, they face...
Blog Post
This Week in the Copier Industry 5 Years Ago, The Last Week in September 2013
Wow, has it really been 5 years since the launch of Ricoh ICE. Well the threads from 5 years ago state it is. In addition I posted up a thread about copier demonstrations. Check em when you have the time. Enjoy the threads from 5 Years ago this week! 10 Awesome Tips for a Great MFP/Copier Demo Re: Adobe PostScript vs. Emulation IPS · 9/23/135:27 PM Czech is correct: there are Ricoh printer models with non-Adobe PostScript as well as 3rd-party Adobe controllers for Kyocera, Konica Minolta and...
Topic
HP Pushes the Boundaries of Digital Creativity
October 15, 2018 09:05 ET | Source: HP Inc. News highlights: HP ZBooks add powerful new features to boost performance and productivity Z Club invites elite creators to experience the power of Z by HP cutting-edge solutions HP SmartStream Designer for Designers provides limitless possibilities for print and packaging LOS ANGELES, Oct. 15, 2018 (GLOBE NEWSWIRE) -- Today at Adobe® MAX , HP Inc. announced a bold new push to deliver the next generation of technology solutions for the world’s...
Topic
Flo-Tech Named the 2018 Recipient of the Flex Technology Group Chairman's Award
PHOENIX - February 4, 2019 - ( Newswire.com ) Flex Technology Group (FTG) hosted their annual Kick-Off meeting and awards show this week at the renowned Herberger Theatre in Phoenix, Arizona. Over the last three years, FTG has grown to eleven high performing companies. Each of the subsidiaries has contributed to FTG’s success, yet the company wanted to establish special recognition for the top performing company each year. The FTG Chairman’s Award was introduced at this year’s kick-off to...
Blog Post
Seven Great Reason Why I Love Working @ Stratix Systems
It's a late night for me just like many other nights. While I was walking our dog, a little light snow began to fall here in Highlands, NJ. At this time of year, along with not much traffic I can hear the rumble of the waves that are peppering the beach. Sometimes it's times it's nights like these that I get to remember about how good things are and how fortunate I've been through out the years. A little more than ten years ago the copier company that I worked for was bought by Stratix...
Blog Post
Putting a Strategic Vision into Action with Hoshin Kanri
8:30 a.m. in Germany is 2:30 a.m. in my native east coast U.S. time zone. I was jet lagged from the previous day’s flight. It was already hot, and there was no air conditioning in the conference room of the hotel in Bad Wörishofen. Coffee. Europe has the best coffee. My discomfort alleviated, I still did not expect that this day in July of 2016 would have such a profound impact on DocuWare and the way we operate. This was the first day of a workshop that introduced our senior management team...
Topic
ConvergeOne Expands Mid-Market Portfolio through C1CX with Avaya Cloud Office™ for Seamless Communications Across Multiple Channels
BLOOMINGTON, Minn. , April 6, 2020 /PRNewswire/ -- ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, announced today that it has expanded its mid-market portfolio through the launch of ConvergeOne Cloud Experience (C1CX) with Avaya Cloud Office . C1CX is a secure, scalable, comprehensive collaboration solution, providing a complete user experience that changes the way people communicate, share content, and manage projects—all with the...
Topic
ConvergeOne Expands SD-WAN Portfolio with Secure SD-WAN Managed Services Powered by ...
BLOOMINGTON, Minn. , Feb. 18, 2020 /PRNewswire/ -- ConvergeOne , a leading global IT services provider of collaboration and technology solutions, today announced that it has expanded its SD-WAN portfolio with the launch of its Secure SD-WAN managed services offering powered by Cisco Viptela. The solution combines leading SD-WAN and advanced security technology from Cisco with ITIL-based managed services powered by ConvergeOne's proprietary OnGuard service delivery platform. ConvergeOne's...
Topic
Kofax's Intelligent Automation Platform Now Includes Enhanced Kofax RPA, Accelerated Enterprise ...
Kofax ®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, today announces new enhancements to its market-leading Intelligent Automation platform which include integration of secure print management and market leading Digital Workforce Management for Kofax RPA . Kofax RPA Enhancements “Each of our 25,000 global customers are unique in how they can drive value across their business. One thing they have in common is the desire to add...
Blog Post
Relationships Do Matter! Don't Become Relationally Vulnerable With Your Clients.
I'd like for you to grab a sheet of paper and pen. Write down your top 5 clients. Now, I'd like for you to think about them for a moment... On a scale of 1-10, how would you rate your client knowledge? Go ahead and put a number score next to each one of them. If you agree your clients mean the world to you then how well do you know them and how well do they know you? I say this because deep meaningful relationships are necessary in this post trust sales world. Here's the deal... I'm keeping...
Blog Post
This Week in the Copier Industry 5 Years Ago (First Week of April 2015)
Since the last two to three weeks have been less than perfect I figured we could reminisce when times were better. There's a cool little story about and event that took place in Jamaica while on a Presidents Club trip with Dr. Feelgood. That link is below! Enjoy these awesome threads from five years ago this week! Konica Minolta acquires printing business of Monotech Systems Art Post · 4/7/1510:05 PM NEW DELHI: In a bid to have direct interface with its customers, Japanese printer firm...
Reply
Re: Leaf Dealer Solutions
we use leaf. They'll only fund up to 100% of retail though. I'm pretty sure they also manually approve all credit, no computer auto-score.
Comment
Re: Why I Still Cold Call in Person!
I ALWAYS cold call in person. No one wants to speak to a disembodied voice on the phone. Sometimes I walk in and find someone I used to work with in the office. SCORE! You just have to get out of the office if you want to make something happen.
Topic
NRG, the Total Document Solutions group
NRG, the Total Document Solutions group, has won the prestigious Ricoh Quality Award established by its Japanese parent company, Ricoh, setting a new industry standard in quality management across Europe. The Ricoh Award was bestowed upon NRG’s...
Topic
Canon sees another record profit,
Canon sees another record profit, taps new presidentMon Jan 30, 2006 4:03 AM ETPrinter Friendly | Email Article | Reprints | RSS By Nathan LayneTOKYO (Reuters) - Canon Inc. (7751.T: Quote, Profile, Research) said on Monday that strong sales of digital...
Topic
Idaho company cries foul over copier contract
BOISE, Idaho – An Idaho copier company is filing a complaint with the largest school district in the state, saying administrators turned down a contract that would have saved taxpayers $680,000 over five years.Fisher's Document Systems Inc....
Topic
Konica Minolta Gator Bowl Tickets and Parking Go On Sale August 14th
Ramsey, N.J. and Jacksonville, Fla. (Vocus) August 13, 2009 -- Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, and the Gator Bowl...
Topic
"Creaser" Finisher Inquiry
I'm looking a a booklet "creaser" from Xerox that provides a score and a staple to pages and then delivers the stack to the output tray. The option does not automatically fold the stack into a booklet. I believed this to be unique to Xerox but have...
Topic
Canon U.S.A., Canon Virginia and Christopher Newport
LAKE SUCCESS, N.Y. & NEWPORT NEWS, Va.--(Business Wire)-- Canon U.S.A., Inc., Canon Virginia, Inc. (CVI) and Christopher Newport University (CNU) are proud to introduce the 24 members of the 2009-2010 Class of Canon Leadership Scholars at a ceremony at CNU on Tuesday, October 27th at 4 p.m. This year`s class of Canon Scholars has a high-school grade-point average of 4.1 and an average SAT score (combined verbal and math) of 1369. In addition, these students have also demonstrated excellence...
Topic
Kyocera Mita America Wins Most Reliable Multifunctional Product Line in Industry
Kyocera Mita America, Inc., one of the world's leading document solutions companies, is proud to again be named the Most Reliable Monochome multifunctional product (MFP) line, in a recent survey of service managers and dealers. Kyocera Mita’s...
Topic
Océ Arizona Series printers score hat trick with
Océ North America 100 Oakview Drive Trumbull, CT 06611 PRESS RELEASE Media ContactKelli RamirezDirector of CommunicationsOcé Display Graphics Systemsdirect tel 530-346-2146mobile tel...
Topic
Kyocera Mita America Black & White Multifunctional Products Named Industry’s Most Rel
Kyocera Mita America Black & White Multifunctional Products Named Industry’s Most Reliable Industry Analyst’s Annual Multifunctional Product Reliability Study Finds Kyocera to be Most Reliable; Included 13 Kyocera Models on Recommended Purchase List FAIRFIELD, N.J.--(BUSINESS WIRE)--Kyocera Mita America, Inc., one of the world's leading document solutions companies, is once again named the Most Reliable Monochrome Multifunctional Product (MFP) line in the industry. In a survey of...
Topic
Kyocera Teaching AssistantTM Streamlines Classroom Workflow
Kyocera Mita America, Inc., one of the world's leading document solutions companies, today announced the availability of Kyocera Teaching Assistant, an affordable test creation, grading and analysis solution designed to streamline classroom workflow...
Topic
Fuji Xerox Ranked Highest in J.D. Power Asia Pacific Color Printer Customer Satisfact
Fuji Xerox Ranked Highest in J.D. Power Asia Pacific Color Printer Customer Satisfaction Study for Two Consecutive YearsTOKYO — Fuji Xerox Co., Ltd. was ranked highest for two consecutive years in the 2011 Japan Color Printer Customer...
Topic
Daily Document Management Industry Notes from Around the World! 2/23/2012
OSAM Document Solutions, Inc. was again awarded the prestigious Platinum and Diamond honors from Hyland Software for their expertise and client integration of the OnBase enterprise content management (ECM) solution. The Platinum award honors OSAM's...
Topic
Epson EcoTank Printer Wins 2016 BIG Innovation Award
LONG BEACH, Calif. , Feb. 11, 2016 /PRNewswire/ -- Epson America, Inc., today announced that it has been named a leader and winner in the 2016 BIG Innovation Awards presented by the Business Intelligence Group. Selected by a panel of experts, Epson was recognized for its revolutionary Epson WorkForce ® ET-4550 EcoTank™ All-in-One printer , one model in a series of Supertank printers that come loaded and ready with up to two years of ink in the box 1 . The WorkForce ET-4550 EcoTank represents...
Topic
Zappix & VisualVault Address Mobility, Compliance and Flexibility With Visual IVR/ECM Integration
JERSEY CITY, N.J., Feb. 11, 2016 (GLOBE NEWSWIRE) -- via PRWEB - Zappix, the Smartphone Visual IVR provider and VisualVault®, a leading ECM software solutions vendor, announced today integration between the Zappix Visual-IVR solution and the VisualVault ECM product suite. These leading edge technologies will empower users of smartphones and tablets with seamless integration between eForms, workflow, document management, and reports, merging mobile data collection with powerful enterprise...
Topic
Committed to reducing climate change, Ricoh delivers quantifiable milestones aimed to enhance a more sustainable society
MALVERN, Pa. , Feb. 23, 2016 /PRNewswire/ -- Ricoh has recently achieved landmark milestones in its commitment to finding new, innovative ways to enhance a more sustainable future. These quantifiable actions, such as reducing its energy emissions by the equivalent of the carbon emissions from 6,500 passenger vehicles , demonstrate Ricoh's dedication to continuously finding ways to improve lives and sustain our planet. In fact, Ricoh* has reduced its energy use emissions to a level that is...
Blog Post
Data Analytics Raises Health Care IT Security Concerns
Health care providers have been somewhat under the gun when it comes to the integrity, security and privacy of patient data for more than a decade now, while breaches have increased in prevalence and damage. The onus has been decisively placed on individual medical firms to begin making more progressive changes to their IT security and general data management strategies, but the entirety of the sector is increasingly expected to invest more time and resources into these endeavors.
Blog Post
3 Ways Copier Sales Reps are Nailing Net-New Quotas Using LinkedIn
In a previous post, I referenced how copier reps can boost their close rate by branding themselves correctly on LinkedIn. Inside Hubspot's State of Inbound 2015 , Salespeople cite prospecting as their #1 challenge when ranking the most difficult parts of the sales process. We must make prospecting for NET NEW business a priority. This is the fuel to keep sales funnels consistent. Think about this quote for a minute and let it sink in... "Opportunities are usually disguised as hard work, so...
Topic
Ricoh Listed in Dow Jones Sustainability Indices for Third Year in a Row
Ricoh has announced it has been listed in the Dow Jones Sustainability Indices (DJSI) for three years in a row, obtaining the industry best score in four categories: "Innovation Management," "Privacy Protection," "Environmental Policy/Management...
Blog Post
10 Ways to Close Net New Business #4 of #10
This is part #4 of #10 for the series of "10 Ways to Close Net New Business", this one is a freebie! woohoo!! Today was one of those days that were just non stop. The existing plan was to follow up with existing accounts to move the...
Topic
NTT Com Named a Leader in IDC ITMarketScape: Worldwide Advanced Data Enterprise WAN Data Service Provider 2015
September 29, 2015 04:37 AM Eastern Daylight Time TOKYO--( BUSINESS WIRE )-- NTT Communications (NTT Com) announced today that it has been positioned as a Leader in International Data Corporation’s (IDC) first ever “IDC ITMarketScape: Worldwide Advanced Data Enterprise WAN Data Service Provider 2015” report (doc # 258717e_JP, September 2015). The IDC ITMarketScape represents a vendor assessment including both quantitative and qualitative characteristics that define success in today’s managed...