Tagged With "Customer Relationship"
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Re: Will outside Sales Rep's go away?
All excellent points. My son (35) asked me the other day about Carvana and my thoughts about them. The first thing that came to mind is warranty, and service. I guess the question becomes (at least for me), what will be the relationship with the dealer for service and warranty when you bought the car from Carvana? Why should the local dealer expedite service, parts or put you at the top of the list for support when you did not buy from them?
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Re: Will outside Sales Rep's go away?
I’m a little late to this party but had the thread open since it was posted. As a 35 year old i straddle the “millennial” and old school gap (in my opinion haha). There is value of ordering things online that can be commonly used or even basic electronics. But if it’s anything above basic, I still believe talking to someone even if on the phone, pays dividends. We recently bought a new vehicle for my wife and explored for weeks online our options, the new vehicles options, what the price...
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Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
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Re: MFP Purchase Decision Makers?
It depends on the value proposition I want to bring forward. If I am going with the whole "we'll save you money" pitch, I'll start with a CFO or Director of Finance. If it's regarding document management or a fleet replacement, I'll start with IT Director/IT Manager and go from there. Larry Levine's teachings on LinkedIn have been really useful with cracking into appointments/conversations with these types of people. C-level execs and directors are very career-orientated, so they tend to...
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Re: Canon's new 75PPM A4 MFP series
This looks like it is just the Canon version of the HP engine they OEM for them so yes I would expect to see a colour one HP deployed thousands of M630’s (predecessor) at one of my customers doing big volumes - pretty robust Will be interesting to see how much longer the HP relationship with canon goes on..
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Re: New Xerox CEO calls Fujifilm’s bid to renew merger talks ‘delusional,’ casts shadow over Fuji Xerox venture
Frak, who is going to blink first? Xerox or Fujifilm Xerox states that they will not renew the 50 year relationship with Fuji-Xerox, Fuji Xerox manufacturers most of Xerox's MFPs. Where would Xerox go for MFP's?
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Tokyoamsterdam: Japan's Canon plans to buy Dutch copier and printer maker Oce for 730 million euros ($1.09 billion) as it tries to return to growth after the global downturn and fight rival Ricoh. Copier and digital camera maker Canon and Oce said in a joint statement on Monday that Canon intends to offer 8.60 euros per share, or 730 million euros, for Oce's outstanding shares. Canon's offer follows little over a year after Japan's Ricoh, the world''s largest copier maker, bought US office...
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Re: The Next One
Considering Samsung's penchant for allowing other manufacturer's to relabel there product (Xerox & Muratec already relabel their A4) I'm curious as to whether Ricoh's A4 will be made by Samsung or Ricoh, particularly since Ricoh already relabels some Samsung printers. The other relabel option could be Lexmark because of the relationship they have w/ the Ricoh InfoPrint division. I love the new Lexmark A4 products offered to their BSD partners, by the way.
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Re: #2 Riso Poll
I voted Pitney Bowes due to their business relationship during the past two years.
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Re: Pitney Bowes Expands U.S. Collaboration with RISO to Offer New Digital Color Inkjet P
Could this be the start of Pitney Bowes, I know they had a commitment with the HC5500's. This release deepens the relationship.
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Re: Industrial Label Printers
No different from being in the HP business. I've had customers ask me for this, the issue seems to be not training, but a relationship resulting in good margin on parts/supplies.
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Re: Possibly moving to Ricoh....
I'm going to say something here from my experience of being a copier buyer BEFORE I started working in the copier industry. Yes, it's true, I was a client of the very dealership that I came to work for. You're not going to like what I have to say because you're sales reps and you trained to think a certain way. Please, for once, listen with an open mind to someone with experience being on the other side of the proposal. Ponder it, don't spin it. Most buyers don't care one bit what brand of...
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Re: Possibly moving to Ricoh....
A couple of thoughts based on my lengthy experience with both Sharp and Ricoh. Ricoh is far and away a better product. No doubt about it. As stated above buyers buy the dealership and the relationship with the sales rep in my experience not the brand name on the front of the box. Take it from someone who spent years explaining to customers who "Gestetner" was that had never heard of them........and now "Lanier". Finally, in this market I would urge extreme caution making any sort of...
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Re: Competitive Copier Vendors
Don't forget how cumbersome things can be if the business relationship breaks down. How about my all time favorite the "premature termination of lease" penalty? Or if you don't renew with us you'll have to send your off lease machine back to some terrifically distant location at the your expense, in working order.....
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Re: JOINT STATEMENT BY SHARP ELECTRONICS CORPORATION AND EDWARD MCLAUGHLIN
Braxtoq....those features may blow the end user away but when they are rarely used what good are they. In a demo that can be impressive just like the retractable keyboard. However 9 times our of 10 those features although are very cool will never be used. These units are a tough sell compared to the previous MX color series. There are many that are intimidated by this interface no matter how easy it for them to use. As you know every manufacturer has their bells & whistles that are...
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Re: Cloud Poll
Evernote is another example of an appealing consumer presence but will DM's ever buy their service in the developing Corporate business space regardless of price structure. Not that EverNote/ Box.net/ Udocx prvides great levels of service, they are just not familiar and how long will they be in business before someone else bigger buys them? The above players, based in the internet do not have the street boots on the ground to make the original B2B (Belly Button 2 Belly Button) sales solution...
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Re: Q. How does your company handle networking charges?
With our company, we charge just over $100 an hour for IT time. Do we charge it? Sometimes - depends. In the scenario where they need new drivers, as the Account Manager and free training resource, I will usually walk them through an upgrade - showing them where to get the driver and how to upgrade a computer. Then let them finish the rest. I usually preface my responses to their requests by stating that we do charge $x and hour, but I can help teach them how to do it and avoid the charges.
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Re: MOM Sues OSU for $1M over COMDOC Secret...
An office-company filed a lawsuit against Ohio State, saying the university wrongly awarded a potential $24 million printer and copier contract to a competitor. Modern Office Methods filed the lawsuit on Sept. 26 in the Court of Claims, requesting that OSU set aside its recently awarded contract with ComDoc, Inc. and rebid it. According to the documents, Modern Office Methods said a ComDoc employee met with an OSU employee, unknowingly to the other top-two competitors, Modern Office Methods...
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Re: Kodak & Possible Buyers?
If you would have asked me a year ago, I would have probably said "RICOH". Not so sure now, but they IKON/RBS do have a working relationship allowing them to sell the NexPress. I do think KM would be a good choice.
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Re: Would You Loan this company Money?
Great job Art....I did not even think of KIP because they were not MFP's. You should have a whole series of this interactive areas.....I think this is the most response we had from several people in awhile. I don't think Xerox will buy them because Ursula Burns wants to stay away from wide-format. However KIP has a great relationship with KM so that could be a possibility. But at 6% marketshare KM is not very strong either.
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Re: Does anyone sell Tabbing Machines?
Buskro manufactures tabbing equipment that is compliant with multiple Postal System requirements. It is important to understand the parameters of the mailing (where, postal discount type, weight, dimensions and contents) all of these have bearing in some instances. Better to qualify these potential solutions directly via MF relationship or an agent.
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Re: Managed Network Services discussion
Seriously? You don't see a difference between our relationship with our customers and the relationship CDW or Sears has? No wonder you are so tainted. When was the last time someone from Sears walked into the CPA's office that we may visit 5-6 times a year?
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Re: Managed Network Services discussion
I was being facetious when I mentioned Sears. Just trying to make the point that its not that easy. MPS is easy. Cross train tech guys on HP and Lexmark, that already know imaging basics and turn them loose. Then your synergies take over. Your regular reps sell it and you don't need a stable full of specialists that are persnickety to say the least maintaining it.
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Re: Ricoh Dealership in Minnesota will buy.......
Ahead of schedule: Ricoh Hands Over Accounts to Dealer MALVERN, PA. and MINNEAPOLIS, MN, Nov. 20, 2012 –Ricoh Americas Corporation and Metro Sales, Inc. announced a strategic agreement for the sales, service and operations of certain Ricoh direct channel commercial customers in the Duluth, Rochester and St. Cloud, Minnesota areas. Beginning December 1, 2012, Metro Sales, Inc. will acquire select Ricoh commercial accounts and support these customers with sales, service and supplies. “Metro...
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Re: Printing from Word Perfect
From: Lee Sent: 9/22/2002 9:35 PM An article on the front page of the September 2nd eWeek magazine talks about more PC makers trying to find alternatives to Microsoft desktop productivity suites. Hewlett-Packard and Dell have expanded their relationship with Corel Corp and are offering Wordperfect 10 and Quattro Pro 10 with some of their computer lines starting this month. Earlier this year, Sony agreed to ship Wordperfect on it's PCs as well. According to the article, the retail version of...
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Re: Konica
From: ricohaficio (Original Message) Sent: 3/21/2002 2:43 PM Konica Business Technologies Announces Partnership With Equitrac Corporation, Offering Advanced Document Accounting to Customers Konica Business Technologies, Inc., a provider of digital imaging solutions and a subsidiary of Konica Corporation, announced a partnership with Equitrac Corporation, a provider of Document Accounting Systems (DAS) and automated Cost Recovery solutions. Through this new relationship Konica will now be...
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Re: Ikon Press Release iR 105+
Thursday May 23, 9:20 am Eastern Time Press Release SOURCE: IKON Office Solutions, Inc. IKON Adds Hewlett-Packard LaserJet 9000MFP to Digital Arsenal Targets New Business, Increased Page Volumes Through IT/MIS Decision Makers VALLEY FORGE, Pa.--(BUSINESS WIRE)--May 23, 2002--IKON Office Solutions, Inc. (NYSE:IKN - News) today announced another milestone in its expanding Hewlett-Packard relationship with the addition of the HP LaserJet 9000MFP to IKON's lineup of digital output devices from...
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Re: Soaring
We have had several meetings on it and was supposed to be on board by now but back-to-back-to-back bad months put things on hold. Are you operating on OMD or La Cross? The real power is the relationship this can have with your service and sales records. If you are looking into this seriously, I would like to maintain an open dialog as we tip toe down this path together. jim@cbs-digital.com
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Re: Case Studies
Permanent Permanent chose Lanier because of its ability to provide: · A total networked solution · Full service and support · Lower running costs When Permanent decided that it was time to rationalise its office equipment to help reduce running costs, it was not simply a case of calling in Lanier for a solution. Although the firm had an existing and more than satisfactory supplier relationship with Lanier, technical services analyst Frank Hribar says the Permanent team was determined to...
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Re: Case Studies
LANIER WORLDWIDE ENTERS MULTI-YEAR AGREEMENT WITH BRISTOL-MYERS SQUIBB ATLANTA, GA, June 16, 2003 — Lanier Worldwide, Inc. announced today that it has signed an agreement with Bristol-Myers Squibb Company (NYSE: BMY) to be the authorized provider for network MFPs and printers for the company in the United States, Puerto Rico, and Canada. The agreement for an enterprise-wide asset management program with Bristol-Myers Squibb, a global pharmaceutical and related health care products company,...
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Re: Sales Software
There are dozens of options...Goldmine being another common one besides ACT. Do an internet search and you will come up with more to choose from than you care to know about. They typically go by the name of CRM...Customer Relationship Management Software. If your company runs on OMD, you might check into their upgrade CRM module. I still use 4x6 cards so none of this is an endorsement of anybody.
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Re: Connecting ?Training for out of Territory Deals
That's true. It is built into the program, but you have to make sure you read all of the charges that apply to the installation. As for what Art says above. This is highly adviseable depending on the client and relationship. Incenting the dealer and mostly the rep that will conduct the install will certainly build upon a stronger link out of territory. And this will make for a less stressful experience moving forward for your local office.
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Re: Has everyone seen what GE Capital is doing?
They are trying not to get burned by the low lease rates. These companies are getting stuck with machines. The old machines have no buyers or buyers are paying pennies on the dollar. I find this highly unethical that they would contact the customer in this way. Good way severe relationship.
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Re: Current Lease Rates
Samantha's e-mail address at Great Bay Capital is: samantha.metzler@gbbk.com (I do not know their website). All good comments. We have a relationship with a bank (Heartland Business Credit) that we have guaranteed the residuals. This allowed us to write a custom program for all of our major and local goverment accounts. However, occasionally I have trouble getting a customer credit and we have gotten stung in the past (Norwest Financial...now Wells Fergo Ripoffiancial)...so it is prudent to...
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Re: Frustrated with Inventory Levels?
Very well done! We are a Ricoh, RISO dealer and this is very consistent with our practices in Pennsylvania. We can often over deliver and will do whatever is necessary to include some sort of a loaner, but the rep had better have a good reason and not make it a habit. Most customers are not unrealistic and if you have the relationship which is the key, 3 weeks or less should not cause problems. We happen to quote 7 to 10 business days as the norm, but we do have the benefit of a Ricoh...
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Re: Frustrated with Inventory Levels?
We had this very same converation in our Monday sales meeting. We had to purchase some of the new 2022/2027. We opted for one 2027 fully loaded (we are a small dealer with 7 reps also). We will use the sell down approach, and demo all of the features or just the features that are needed to demo or clsoe the sale. Our sales staff gets a $100 bonus for every 6 demostrations that are completed per month. None of our guys (except for me) make this bonus, as a matter of fact, I am only aware of a...
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Re: Frustrated with Inventory Levels?
We are a small dealership where we do not have the luxury of having machines in the demo room to show. Fortunately, we have a relationship with the customer that we can sell off of a brochure, and then order the unit, which usually comes from TN. The majority of the time I will buy from Savin, instead of Ricoh, because of not only price to the dealer, but turn-a-round time. I can sympathisize with the problems other dealers are having with inventory. We are lucky if we have a machine to...
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Re: Salespeople Get No Respect?
Great answer. You may not like them and they may not like you but the relationship need not be adversarial. However, the fault here lies with management.
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Re: Gas Price Check
VIENNA, Austria – While oil prices rose Monday with an OPEC production cut later this week all but certain, the price of gasoline in the United States continued to tumble. Gasoline has fallen more than a dime a gallon since Friday, hitting a national average of $2.92 Monday, according to auto club AAA, the Oil Price Information Service and Wright Express. Chakib Khelil, president of the Organization of Petroleum Exporting Countries, said Sunday that members plan to announce a "substantial"...
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Re: Sales Tips
13 Ways to Respond to the "Call Me After the Holidays" Objection Written by Aja Frost | @ ajavuu Calling prospects in the last few weeks of Q4 means you’ll hear a season-specific objection: “Can you call me back in the new year?” There are three potential reasons you’ll hear this line. First, your prospect might be interested in learning more but has a legitimate reason to postpone your conversation. Maybe he’s already used up his budget, his team or department is still finalizing next...
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Re: Global buysCOMDOC...yes you heard correct!
Have you ever seen a sales rep with a great client base leave for what they believe is a better deal, they generally feel that they have such a great customer base that they will all follow them to wherever they go. But they do not all follow. Customers work with companies as a whole, so they do not really care what they sell as long as they continue to take care of them and keep them happy in the relationship. Now I am sure that everyone can point out end users that have left to go to other...
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Re: PDF Booklet Printing with PS Driver
Why do you suppose this type of document has been so difficult to make easily available by Ricoh? I don't feel like anyone at Ricoh really cares if you sell something to an end user that doesn't work as promised. At least if you have a good relationship with the customer, you can drag the manufacturers' name through the mud with you.
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Re: KIP Merging with Sharp
KIP has a very strong relationship with Konica Minolta, would find merging with Sharp to be stunning news
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Re: KIP Merging with Sharp
That is avery good point about the current relationship with Konica Minolta. However, when KIP's year over year revenue is down by 55% to 60%, due to economic factors within markets where these products play, KIP may need another distribution partner (i.e. SHARP). I am still waiting for confirmation (or denial) at this time.
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Re: Ask good questions (it's harder than it seems)
Believe it or not the customer knows what they need. It is our job to ask the right ?'s to get the information out of them. If they are not willing to give us that information we need to work on our relationship with them. Without that we cannot do what is in their (and our) best intrests. JG
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Re: Nextday4free.com
Sounds like another perfect opportunity to present customers with a bundled paper management solution that can save them $$$ thousands. With all the low price barracuda's out there, we have to move the customer's focus away from "cheap". Winning a deal after these low-ballers have driven the margins below sea level is not a fun way to earn a living or build a long term customer relationship. Properly presented, EPM provides powerful & compelling reasons for customers to buy from solution...
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Re: Use of Tablets for Salespeople
Considering everything he wants to do, he would probably be best to deploy Windows 8.1 tablets. They're essentially laptops in a tablet form factor and will work with any application that a Windows PC would work with. Everything they could do in their office they would be able to do in the field.
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Re: Use of Tablets for Salespeople
Toshiba offers the Encore Win 8.1 tablet in a 7" form factor at around $299.00. Unfortunately, a 7" form factor is a little small for Win 8.1 to easily navigate without the use of a stylus. I would wait until 10" Win 8.1 tablets begin to appear in the marketplace. Also, keep in mind that tablets from all vendors are really only devices designed for consuming information. They are not that great for creating information.
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Re: Use of Tablets for Salespeople
I would agree. I can't imagine using a Windows 8.1 tablet in the 7" configuration. It would be extremely awkward. The larger tablets, when paired with an attachable keyboard are essentially laptop replacements and perform beautifully.