Tagged With "Hardship"

Great topic for discussion. I had a P4P Hotel member email today. Thought it would be good for all to share what we are doing or not doing. "What are you guys doing for customers asking to not have to pay their base for months that they were shut down by the government. Is there any language you’ve been using to smooth it over?"

Would love to hear or see any letters or responses you guys are sending out to your customers. We're getting responses all over the board from "How dare you send us a bill" to "Can you please pause or billing dating back to March and re-start in July?" to "Our print are down 80%, can you please only charge us for what we used instead of the full allowance?". It's quite the challenge because we want these customers to be with us for the long haul but at the same time we still need to pay...

I'm a client rep, thus we're doing a case by case basis. We are trying to help, however like you said it's a fine line between remaining profitable and not