Tagged With "Vince.Mchugh"
Reply
Re: The Death Of The B2B Salesperson [Infographic]
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
Reply
Re: Proximity Card Reader
We have had some real good results with UniFLOW. We have used the Canon Prox card readers, as well as a number of different RFIDeas card readers. If you use the Canon \ NTware card reader you don't have to configure the meap app to talk to it, if you use the RFIDeas card reader you will need a CFG file and the proper web page to configure it. Your Canon Support guy (SE) will be able to help you figure out the right card reader. If you need an RFIDeas contact email me. Vince McHugh
Reply
Re: Ricoh Dealership in Minnesota will buy.......
Independent Dealers will never compete successfully with any Direct _BS branch on price. The _BS Branch has shown that they are willing to run their branches at a loss for years! We must sell at a profit, IMHO they should (Legally) have to also sell at a profit (Don't get me started on dumping). If you work for an independent dealer and you are trying to compete with a _BS Branch (that sells your product) on price then you are playing into their hands, and you are going broke. They can...
Reply
Re: Worst Experience with Nuance
When Ed Schmid was running eCopy they had the best pre & post sales support in the industry. You could call an 800 # while onsite and get someone to answer the phone who actually knew the product better than you did. Those were the days when eCopy was a Canon only product. But Canon did not buy a controlling interest in eCopy so when their contract ran out, eCopy opened up to all copier manufacturers, and their support became poor, the rapid expansion overwhelmed them. I thought that the...
Reply
Re: Email 2 Ricoh America Corp about RBS
Art, It's not just Ricoh & RBS, we (Independent Canon Dealers) get the same thing from Canon \ CBS. Where you may have a case is IF Ricoh \ RBS is selling the their product or service below cost. They call it "dumping" and it is illegal. Bring it on, we will beat them by selling value! Vince McHugh
Reply
Re: Xerox & Fuji Film Coming down to the Wire
As one of the top 10 HP dealers in the country it has been our experience that the HPs (Both Pagewides and the Samsung engines) have run well. We have been an HP Dealer for several years now and we have seen no evidence of a high failure rate. In fact just the opposite has been true. As one customer phrased it "Oh it's an HP? they just run!). My $0.02 Vince McHugh vince.mchugh@necsoffice.com
Reply
Re: Who would have thunk?
Jason H. Who buys a car fro GM or Ford? NO! You buy it from a Dealer, a LOCAL Dealer! Why because they have the Service, supports, and Parts Infrastructure LOCALLY!!!! Not in NJ or Atlanta or Ca. The Local dispatcher knows the difference between Gloucester and Worcester and KNOWS that they are NOT next to each other. They know the local weather, so why it may be a beautiful day in Atlanta where the _BS (Direct) Branch has it's dispatch we've got 3 feet of snow in New England. That's My $0.02...
Topic
Will DaaS become the new normal for the channel?
With Microsoft announcing its managed desktop service within days of HP Inc updating its own model, Marian McHugh investigates whether DaaS is on the path to becoming the new normal for the channel. Device-as-a-service (DaaS) may not be a new concept to the channel, but when giants such as Microsoft and Computacenter enter into the fray, one can't help but take notice. Last month Microsoft finally confirmed rumours that it was launching its own answer to DaaS in Microsoft Managed Desktop...
Topic
Nuance Imaging Division was just sold to Kofax for $400 Million Cash
Hi All, I just heard this from my Nuance Guy, now Kofax guy that all of Nuance Imaging Division (eCopy, AutoStore, Equitrac, CopiTrack, etc) was sold to Kofax. I think that this could be a good thing for the Dealer Channel as Nuance seemed a little lost figuring out how to do non-drop ship business. Hopefully we will also see some of that cool Kofax Processing ability make it into these products. That could be a real differentiator for ShareScan or AutoStore if they could have Kofax...
Topic
ServerCentral Turing Group and Digital Realty Expand Partnership for Hybrid Cloud Solutions
CHICAGO, Feb. 26, 2020/PRNewswire/ -- ServerCentral Turing Group (SCTG), a managed IT infrastructure service provider, and Digital Realty, a leading global provider of data center colocation and interconnection solutions, today announced an expanded collaboration on Digital Realty'sAshburn, VA connected campus to expand hyperscale connectivity availability and deliver custom, hybrid cloud solutions with full access to the global PlatformDIGITAL™ community of network, content and cloud...
Blog Post
I have been Laid Off. What's Next?
I have been laid off. What’s Next? March 30, 2020 It has been a long time since I have uttered those words “ I have been laid off” , But here we are. I have to say that my previous employer has been pretty cool to maintain my Health care indefinitely. But, Having said that, I have been laid off. What does that mean. In fundamental terms it means I am unemployed. So what does that mean to YOU? It depends upon who YOU are, and YOUR comfort with risk. I mean after all I am 59 years old. And...
Topic
ServerCentral Turing Group Provides Managed IT Services to Essential Chicago Businesses
CHICAGO, April 28, 2020 (GLOBE NEWSWIRE) -- In light of rapidly changing business conditions, S erverCentral Turing Group (SCTG), a managed IT infrastructure service provider, today announced its Essential Chicago initiative to provide managed IT services to Chicago essential businesses for the remainder of 2020. The company’s Essential Chicago initiative helps Chicago’s most essential businesses, like healthcare organizations, grocery stores, and critical trades, to quickly adapt their IT...
Reply
Re: Oce cutting my throat in every deal!!!
Emie, We compete against Oce & CBS all the time. We tell customers early on that we will not be the "cheapest" vendor that they look at. In fact if they are looking for the cheapest price they shouldn't be looking at us, because we provide the best value, not the cheapest price. When you break down the cost over a 48 or 60 month period how much more did you cost them for your better support? Even if they are buying the equipment they will keep it for 4 or 5 years, so this is a valid...
Reply
Re: Can Ricoh be Everything to Everyone?
I was talking to someone in the indsutry today and was told that Ricoh Direct is just offering Westbrook Technologies which offers Fortis. Here's the link http://www.westbrooktech.com/company/press_room.html for Document Management. While Ricoh Americas had other Document Management Offerings from other companies they elected to just use Westbrook Technologies. Now, this is just food for thought, that VP came from Ikon in the same position. They stuck with the IKON solution, keep in mind...
Reply
Re: The End of Solution Sales
I hope like Hell my competition reads this and decides to fire their Solutions and Systems Engineers. Beucase then I will have an even easier time of cleaning their clocks! Why RFPs don't work anymore! The first couple of paragraphs don't seem to be supported by the end of the article, unless the Suoer Saleman that he speaks of have in depth technical knowledge of the products they sell and the network environments that they sell them into, Oh wait! That would be a Pre Sales Solution...
Reply
Re: Toshiba & Memjet
Unless HP has made series improvements to their Edgline series they are no threat to a decent MFD. I was at one of the ON Demand shows a few years back and looked at the output from their Edgeline series and was totally unimpressed. The other issue that "Printer Companies" have not figured out when it comes to MFDs is the Accessories. They put flimsy CRAP accessories on their "MFD" (I use the term generously) and expect them to last for a 3-5 year lease term. And they don't care if they...
Reply
Re: Ricoh Keynote Address @ BTA Winter Break 2013
Martin Brodigan, very well said! One of the best presentations on what is "Services lead Sales". He strikes the right tone speaking to the Dealer community. He even addresses their lack of trust between the independent dealers and not just Rich but any Manufacturer that sells directly. GREAT VISION! The best thing I have heard from Ricoh corporate in a long time. Now, the $64,000 question... Can he pull it off? Can he get Ricoh corporate to actually do this for their dealers? Secondly, will...
Reply
Re: Rumor has it.....
As far as Canon releasing Solutions Engineers... Too often top management doesn't understand exactly what an SE does, because its hard to quantify their impact. A good pre-sales SE is to a Sales Organization like yeast is to bread, you only notice when its not there. Several years ago I was hired by RBS-Boston to reconstitute the solutions team that they had disbanded two years earlier. Of course the branches sale tanked, and they finally figured out they needed Pre-Sales SEs. They brought...
Reply
Re: Those Magnificant Men and Their Copy Machines!
Art, I think that you know that I was born and raised in Brooklyn, NY but I now live and work in New England. During Hurricane Sandy my old neighborhood in Brooklyn was severely damaged. My company responded by raising over $5,000.00 from the employees and then a match form the company that allowed me to buy much needed supplies (generators, heaters, fuel, wood, cleaning supplies, and other items in short supply in the greater NY area) and drive them down using the company truck. Here is the...
Reply
Re: Selling Among Wolves
Art, A long time ago I realized that I would never be the "cheapest" solution or equipment that my customer would be looking at. So I decided to embrace it, and tell them up front that I will not be the "cheapest" vendor that you look at! I will be competitive, and I will be the best value, but if you are looking for the cheapest, then you should not be looking at me or my company. By getting it out there early you can "reset" the value propitiation, and make your competitor compete with...
Reply
Re: Automatic Meter Reads
Yeti, When you have a one size fits all, take it or leave it solution you will often get a "no thank you" response from your more secure customers (Finance, Health Care, Etc.). Customers like options! Hell, I like options! Our first choice for automating meter reads is Canon's ImageWARE Remote (for the reasons described above), Our second choice is PrintFleet, the DCA software can be configured for subnets to be scanned, and it automatically reports the meter reads to a Server in the cloud.
Reply
Re: Nuance purchases NSi
I heard about Nuance buying NSI when I was at the NTware (UniFLOW) Forum in Chicago last Monday & Tuesday. When you add in the rumors that Samsung may buy Nuance, it makes you go hmmmmm? For Samsung dealers like me, that would be pretty cool (Cat Bird Seat). But I could see how it would not be great for non-Samsung Dealers. But you shouldn't kid yourself that Samsung would ONLY be interested in their voice recognition software. You are "whistling past a graveyard" if you think that.
Reply
Re: Uniflow vs. Equitrac
Hey Monte, hopefully Vince McHugh will read this, I know he is an expert with Uniflow. Maybe try sending him a PM through the site? Also, if anyone else could please help Monte.
Topic
How can I reduce my printing costs? (Let’s start with what’s easy to do)
Nice blog from Vince, make sure you pay him a visit....In today’s economy every business that I know of is looking for ways to reduce cost. Many of these companies have long studied how they could reduce their companies printing costs, but due...
Topic
Ikon is no longer selling Konica Minolta?
Ikon is no longer selling Konica Minolta? By Vince McHugh Well, I have been holding off on posting this but I have now heard from two different sources, on two different coast (East & Left Coast) that Ikon is no longer selling Konica Minolta equipment as of 04/01/2009. The way I hear it, it wasn’t Konica Minolta that pulled the plug. I can’t imagine it was Ikon, those guys are desperate to sell anything other than Ricoh, so who does that leave? Right, Ricoh corporate. And that...
Topic
There has been much talk about the mega dealer RJ Young buying 4 RBS branches.But wha
Blog form Vince McHughThere has been much talk about the mega dealer RJ Young buying 4 RBS branches.But what does it mean? Up until this point the trend has been for the Manufacturers to expand through acquisition of Dealers. And when they could not...
Topic
2012 will see more consolidation of the “copier” Industry
2012 will see more consolidation of the “copier” Industryby Vince McHughDecember 27, 2011 While the purchase of Oce by Canon, and Ikon by Ricoh are old news, both of these organizations have continued to be players in the industry. But it...
Topic
Why is single clicking an 11×17 on a “copier” legal?
Another nice blog from Vince McHughI was talking to my VP of Service, Mike McLaughlin the other day and he posed the question why is it legal to set a Copier \ MFD’s meter to only make a single meter click on an 11×17 page when it is twice...
Topic
"Just a Copier Company"
Awesome blog from Vince McHughOne of our Sales People took over an account from a company that he used to work for. While he was there doing some follow up training his main contact was telling him how much she appreciated how smooth the installs...
Topic
Nuance eCopy - Rumor has it
I heard from what I consider a reliable source that Nuance \ eCopy is changing their distribution model, from a direct relationship with the Dealers to a distribution channel (more like the way HP does it).Not sure if this is a good thing or not....
Blog Post
Those Magnificent Men and Their Copy Machines
Those Magnificent Men and Their Copy Machines In 1965 I was eight years old, entertainment for me came in the form of movies (my how times have changed) and one of my favorite movies as a child (and still now) is a comedy classic titled...
Blog Post
Samsung Copier Million Page Test "A Tree Massacre"
I recently saw caught a google alert in reference to a test that was done on a Samsung Multi-Functional Copier the other day. I thought, wow that's kinda cool, and dismissed it as a link that I didn't need to post on the site. ...
Topic
How to tell you work for a good company
from Vince McHugh How to tell you work for a good companyNever let them see you sweat!April 21, 2012 I had one of the more difficult installs of my career this last week. I went out of state to finish up a large install at one of my customer’s...
Topic
Oce:CBS::Ikon:RBS Simple Math
You gotta love the insight from Vince McHugh about Canon and OCE. He's dead on with the Ricoh/Ikon thing and dead on with the coming merge of Canon/Oce. Read and enjoy especially you Ricoh folks that have been slamming me for years, seems you're not...
Topic
Konica Minolta Buys Symquest (VT)
The trend continues as Konica Minolta buys Symquest, a large Independent dealer in Vermont. ...
Topic
Ivy admits he did it!
Ex-Ricoh president admits sex abuse He faces seven years for molesting 3 girlsTuesday, July 01, 2003BY MARGARET McHUGH Star-Ledger Staff Sitting tall in his business suit and glasses, the former president of Ricoh Corp. admitted to a judge yesterday...
Topic
Ricoh is charging their customers to accept a phone call for meter reads or supplies!
Check out the article I wrote on TheCopierNetwork and let me know what you think about this practice. http://www.thecopiernetwork.com/entry.php?26-The-New-Face-of-Customer-Service Vince McHugh
Blog Post
Buy from Direct-Sales Model or Buy from a Dealer?
Recently this question was voted on by the NJ Motor Vehicle Commission of New Jersey. The commission voted 6-0 to approve a regulation that effectively prohibits companies from using a direct-sales model. This regulation will...
Topic
Selling against Xerox - The Xerox Scan to Email
I'm reposting this from the Canon P4P Hotel, member just posted this today!It turns out that Xerox has a major flaw in their Scan to email feature! When you scan to email with a Xerox it always gives it the same file name. According to the Local...
Blog Post
This Week in the Copier/Office Equipment Industry 10 Years Ago (4th week of October)
When reviewing these threads I noticed a thread that I posted 10 years ago that referenced the loss of my brother. Ten years....just want to thank all of the P4P'ers that expressed their condolences. It was and still is appreciated. I did...
Blog Post
Two Old War Horses Discuss the MFP and Copier Industry
Tonight I had the pleasure to have dinner with Vince McHugh. Vince works for NECS and writes his own blog named The Connected Copier. Vince has much of the same background as myself being that we both started out in the industry as...
Topic
My most recent blog - Ode to Technet!
https://theconnectedcopier.wordpress.com/2016/06/14/ode-to-technet/ Has anyone in this group ever attended the Canon Technet? How does one train an SE now a days? It seems to me it takes about 5 years to take a Copier Guy and turn him into a real genuine valuable Systems Engineer. Back when Canon ran Technets every year (Twice a year in two locations), you could do it in a couple of years. That's my $0.02 Vince McHugh
Topic
ServerCentral Turing Group Achieves AWS DevOps Competency Status
CHICAGO, Sept. 24, 2019 (GLOBE NEWSWIRE) -- ServerCentral Turing Group (SCTG), a managed IT infrastructure service provider, announced today that it has achieved Amazon Web Services (AWS) DevOps Competency status. This designation recognizes that SCTG provides proven technology and deep expertise to help customers implement continuous integration and continuous delivery practices, helping them automate infrastructure provisioning and management with configuration management tools on AWS.
Blog Post
I Wouldn’t Buy a Fuji Xerox
July 2, 2018 FujiFilm is suing Xerox for a Billion dollars because Xerox backed out of the merger after one of the Xerox Board of Directors staged a rebellion. “ Fujifilm (also)…threatened to compete against Xerox Corp …if it failed to renew its technology agreement in 2021.” If you are unaware of the relationship between Fuji and Xerox, Fuji makes a large portion of Xerox’s line of Office equipment. Your Xerox Rep probably just calls them “Xerox” because he doesn’t want you concerned about...
Topic
One of the BEST SEs in the Country is available to hire!
Hi All, This may be your lucky day. One of the BEST Systems Engineers (SE) in the Country is available to hire! How do I know? I have hired him 3 times, and would again if I could. He was let go through no fault of his own. It was strictly an Accounting decision. But Ned Bannan is available < Flashtraxx@me.com >. Ned lived on the South Shore of Massachusetts, not far from CT or RI. If you need an SE, he can do Post Sales but REALLY Shines at Pre Sales email Ned. A good SE is like Yeast...
Blog Post
This Week in the Copier Industry 5 Years Ago (Second Week of March 2014)
Busy night tonight, last week was busy, and business seems to be picking up some speed for me moving into the end of the first quarter. In April I'll be going to ITEX in Las Vegas because it couldn't be a more important time to go with all of the recent changes. If you have the time and the bucks, I recommend attending this year. Enjoy the threads from 5 years ago this week! This Week in the Copier/Office Equipment Industry 10 Years Ago Second Week of March 2004) Art Post · 3/9/141:48 PM...
Blog Post
This Week in the Copier Industry 5 Years Ago (First Week of May 2014)
There's a pretty cool blog down below titled "Copiers Dealers Need to Embrace the Next Big Thing". That next big thing was going to be 3D printing, however after 5 years it seems that a 3D printer in every office or home may not come to fruition. Heck, even I'm wrong every now and then. Enjoy these threads from 5 years ago this week! This Week in the Copier/Office Equipment Industry 10 Years Ago First Week of May 2004 Art Post · 5/4/148:16 PM Reply by Ted One of my sales reps had this reply:...
Reply
Re: How many Old Time Canon Folks remember this Card?
How many old timer Canon guys remember using this card? Vince McHugh