Tagged With "As-A-Service"
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Re: Are Copier Sales Reps Asking the Right Questions
As you said, this blog wasn't meant to cover all the bases but your comments about brand loyalty and brand/service provider loyalty are only true if the decision maker has been the same for each decision. If you aren't talking to the owner, you may be talking to a totally different person than the one that made past decisions. You need to know that before you decide whether to pack your bags and walk away. Also, in a leased equipment environment, the decision to stay with the same brand and...
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Re: Ricoh brings enterprise-class workflow solutions to small and medium-sized businesses, via the cloud
Broken link- This is a neat new way to integrate workflow with cloud storage. Subscription based-
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Re: New Research Shows Small to Midsize Businesses Are Putting Themselves at Risk for Crippling Data Losses
Even though this is a press release from a vendor there's some excellent information that we can use!
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Re: The "Your Price is too High" Objection
Would the lower price be a bargain if the competition doesn't show up when the customer needs them?
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Re: 3 Ways Getting Involved In Community Service Can Help Copier Sales Reps Enhance Their Sales Success
If you want to sell $500K per year, then join your local chamber of commerce, however if you really want to sell one million or more, the join those high profile charities in your geo area. Get involved, donate time and knowledge, within a year or less you'll be rubbing elbows with the most influential "C" level execs in your area. TY Larry, you took the words right outta my mouth on this one!
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Re: 3 Ways Getting Involved In Community Service Can Help Copier Sales Reps Enhance Their Sales Success
You are very welcome Art. Best thing sales reps can do is get active, get involved, get noticed and help. This will elevate their status as a business professional. This blog was posted live from Sydney, Australia for all the P4Per's.
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Re: Hackers can crash your printer, how to not let it happen to you
good blog to send to your customers
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Re: Imaging Channel!! Here’s Why I am Excited to be part of the BEI Services Inc. Team
Geesh, you're a quick learner!! Didn't you just hook up with BEI a few weeks ago?
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Re: Imaging Channel!! Here’s Why I am Excited to be part of the BEI Services Inc. Team
Proud to be the first to wish you all the best!
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Re: Imaging Channel!! Here’s Why I am Excited to be part of the BEI Services Inc. Team
Thanks JF
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Re: Imaging Channel!! Here’s Why I am Excited to be part of the BEI Services Inc. Team
Thanks Art, today you gotta be fast
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Re: What the heck is a Customer Success Manager?
Paul Very nice. A few questions for you. Was the SBB just for printers or where their MFP's included also? At $35K per month I'm thinking their had to be some MFP's. As you know I'm a believer in SBB, and just wish the dealership that I work for could embrace SBB. it is the wave of the future and the only way to combat the race to zero for the cost per page. Art
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Re: What would your service department do?
If they asked me, I would tell them to make sales cost what the wholesaler bid plus the cost of the PM and limit the sale to a 36 month term lease and under 20K/mo. environment. I guarantee all would be happy...sales, service and customer.
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Re: What would your service department do?
We do quite a bit of pre-owned equipment. We probably wouldn't bother reselling a high meter machine like in the original post to a client. We would wholesale a machine like that. We cherry pick low meter machines from our own equipment that comes back and from several brokers. The majority of our pre-owned that we sell to customers has less than 200,000 total impressions and a lot of it has less than 100,000. Our supply of real nice, low meter pre-owned is such that we don't need to sell...
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Re: What would your service department do?
We do a fair amount of preowned equipment. We also cherry pick our own lease returns and a few brokers here and there. We typically do not put a machine back out in the field with more than 200,000 on it. Bigger machines maybe 300K but thats about our limit.
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Re: What would your service department do?
Of course I keep a few junkers around for the folks who only want to spend a thousand dollars or more. I'll never understand the thought process in that. We have a customer that buys a 800.00 junker about once a year. He is on his 4th one now in 3 years and even after showing him he could have bought a new one that would last a long time, he sends me a check for 800.00 and tells me to bring the machine over.
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Re: Leasing Companies are not Exempt from Changes
Wow - that was quite the read. While there are a few details that I have a differing opinion on, I cannot agree more with Ray on the the fact that change is coming and the Leasing industry has not choice but to change with it. The question is not "will leasing companies change", but how much will they change and how much will they be able to change within their existing framework. Many of these leasing companies are part of larger banking organizations and will the regulatory and legal...
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Re: Leasing Companies are not Exempt from Changes
Thanks for commenting the first step to change is the ability to discuss why you should. As all of know change is usually a forced reaction unfortunately. I would say that the real disruptions to any deliverable are those which come from new places. too many see their competitors as someone like them. Today we all need to look in new places. Regarding Quicken I believe the mass market they attract are not 800 plus credit scores. The interest paid by end-users doesn't need to necessary be...
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Re: More Info on "Subscription" Services
Well it's not exactly a subscription service. Take Ricoh ICE for example, if a dealer wants to resell it, it's available for purchase for 1-5 year terms for a decent discount. Now I've heard the same as you, that with the new intelligent series that users will be able to download apps and pay for them monthly. Which leads to a heck of a lot of questions. Who gets the comp? Is a credit card info residing on the hard drive? Who's going to support it if it's downloaded directly from the...
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Re: More Info on "Subscription" Services
We are often guilty of looking at everything through a dealer's lense. Ricoh doesn't look at anything with an eye to the dealer channel. When you look at SAS from the Direct perspective things make more sense.
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Re: The Predictors of the Future of MPS Seem Void Imagination
Time will tell. Interesting Thanks for your views Enjoy
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Re: The Predictors of the Future of MPS Seem Void Imagination
Looking forward meeting you at ITEX!
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Re: The Predictors of the Future of MPS Seem Void Imagination
Thanks Larry, the times we are in are definitely changing. it is a new era that's for sure
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Re: The Predictors of the Future of MPS Seem Void Imagination
Yes. Account base very helpful.
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Re: The Predictors of the Future of MPS Seem Void Imagination
Can't miss because our booths (9 & 112) are back to back..
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Re: The Predictors of the Future of MPS Seem Void Imagination
Kindly keep me posted with your thoughts.
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Re: 3 Ways Getting Involved In Community Service Can Help Copier Sales Reps Enhance Their Sales Success
Larry, I missed this blog post. I completely agree with everything you stated. It is hard at times for people to not think about what they will get for themselves out of volunteering at certain times. Personally, I volunteer for several charities, organizations, and causes and eventually people take notice and board seats start coming open and business starts coming back to you. It is not quick but when you get "in" with the crowd you will most often times be rewarded with business all the...
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Re: 3 Ways Getting Involved In Community Service Can Help Copier Sales Reps Enhance Their Sales Success
Thanks Jason! Community service is rewarding in so many ways both personally and professionally. Boils down to making a personal commitment to yourself to help. This comes back ten-fold. Rome wasn't built in a day!
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Re: Losing is the Key to Winning!
Art, Love it! Great perspective, a true professional. We can't bat 1.000 though it is a nice mindset. Being able to debrief, self-evaluate and learn how to improve is the key. The office environment we sell into as copier reps is rapidly changing and evolving. You may have lost the hardware sale but may look what you gained. Play your "sales cards" right and this can be parlayed into more revenue and more profit. Great job!
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Re: Losing is the Key to Winning!
Love it. This all played out in full between the first post and today. I lost a deal to a competitor that I truly have never lost an MFP to. I had my typical pissed off time period where I pretty much hate everything and anything and asked the customer the reasoning. He said the church board laid the proposals out and took the cheapest one. I will log everything in my CRM and follow up in 5 years. This is the second time I've lost the deal but I keep going back. I wished him luck and went on...
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Re: Managed IT Services: The Imaging Channel vs. A Lack of Confidence
I'd like to hear from people who have transition into MNS and are actually making money with it...making a profit that actually makes it worth it. Between the CDA members and others in the industry, I have heard so many people who are doing it to be deeper and wider in their accounts but the IT business is not profitable for them. I guess on the other side of the equation I'm hearing a lot of people who are buying an IT company and integrating them into their imaging companies. Seems the way...
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Re: Managed IT Services: The Imaging Channel vs. A Lack of Confidence
we're doing it, not sure if we're making money on it. Not privy to that part of the business. Stratix is one of those that just bought an IT company, seems that is the way to go since those IT companies are already turning a profit.
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Canon Discovery Services Expands its Discovery Expertise with Key New Hires
NEW YORK , Jan. 28, 2019 /PRNewswire/ -- Canon Discovery Services, a division of Canon Business Process Services (Canon), has enhanced its discovery and litigation support capabilities with the addition of two industry veterans. Erin Corken joins Canon as Sales Solution Engineer while Brian Ingram assumes the role of Manager of Discovery Services. Ms. Corken is an attorney with extensive experience working at leading international law firms and FORTUNE 100 corporations. She has managed a...
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HiGro Group portfolio company, DRS Holdings, LLC, Acquires the Assets of docuLynx
NEW YORK--(BUSINESS WIRE)--Dec 17, 2018--The HiGro Group LLC (“HiGro”), through its portfolio company DRS Imaging Services, LLC, has acquired a majority of the assets of docuLynx Inc., a leading provider of Document Management Software and Services. Financial terms of the transaction were not disclosed. Founded in 2004, docuLynx provides Document Management Software and Solutions (“DMSS”) to a large number of clients across the corporate, education, healthcare and government verticals.
Blog Post
This Week in the Copier Industry 15 Years Ago, The Second Week in January 2004
Fifteen years ago I was not blogging about our industry. Most of what you'll see below is threads from P4P'ers asking and answering questions. The Print4Pay Hotel forums offers our members the opportunity to post questions, answers, news or maybe you want to blow off some steam. If you do here's a link to our forums. Enjoy the threads from 15 years ago this week! Ricoh Demonstrates Its Dedication 1/9/049:25 AM manufacturing, distribution, use and the recycling of its products. Sustainable...
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Magna5 Earns Microsoft Skype for Business SIP Trunking Certification
Dallas, TX, Jan. 23, 2019 (GLOBE NEWSWIRE) -- Magna5 , a national leader in cloud and managed IT services, today announced it has received Microsoft Skype for Business SIP Trunking Certification to drive team collaboration with calling, conferencing, video, and sharing. SIP trunking cuts costs and simplifies enterprise communications by allowing companies to consolidate their organization’s connections to the public switched telephone network (PSTN) at one central location instead of needing...
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Canon Business Process Services On-Demand Webcast: The Role of Social Media Evidence in Product Liability Litigation
NEW YORK , Oct. 2, 2018 /PRNewswire/ -- Canon Business Process Services, Inc. (Canon), today announced the availability of an on-demand webcast that highlights an important and timely legal issue. When mired in a product liability case, getting access to the other party's social media posts can be a critical part of the strategy for trial. Canon's webcast provides practical information on how courts limit access depending on privilege, relevance and proportionality as well as how legal...
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Managed Services Provider NuMSP acquires Info-Link Technologies, Inc.
CLIFTON, N.J. and MOUNT VERNON, Ohio , Aug. 28, 2018 /PRNewswire/ -- NuMSP , a growing national managed service provider offering managed IT and cybersecurity solutions, today announced the acquisition of Info-Link Technologies, Inc. , a full-service information technology firm, offering complete network solutions for businesses throughout the greater Columbus area. This acquisition is another step on the path to grow NuMSP offerings targeted to the small and midsize business (SMB) market in...
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Canon Business Process Services Announces Webcast: "The Role of Social Media Evidence in Product Liability Litigation"
NEW YORK , Sept. 18, 2018 /PRNewswire/ -- Canon Business Process Services (Canon) announces an upcoming webcast, " The Role of Social Media Evidence in Product Liability Litigation ," scheduled for September 25 at 1 p.m. ‒ 2 p.m. EST . The webcast focuses on how, in today's litigation environment, social media content can have a significant effect on a case. Product liability cases, whether involving prescribed drugs or medical devices, automobile or other product defects, are as susceptible...
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Konica Minolta Named to MSSP Alert Top 100 Managed Services
Ramsey, NJ, Sept. 19, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced that MSSP Alert, published by After Nines Inc., has named Konica Minolta to the Top 100 MSSPs list for 2018 Top 100 MSSPs for 2018 . This year marks the second consecutive year Konica Minolta has received this distinct recognition that honors the top 100 Managed Security Services Providers (MSSPs) that specialize in comprehensive, outsourced cybersecurity services.
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ARRIS Launches Managed Business Networks
SUWANEE, Ga. , Aug. 30, 2018 /PRNewswire/ -- ARRIS International plc (NASDAQ : ARRS) today introduced Managed Business Networks, a new set of enterprise solutions aimed at creating new revenue streams for service providers. ARRIS ® Managed Business Networks is part of ARRIS Professional Services. It combines expertise, processes and tools to help service providers deliver value-added enterprise services in verticals like small-to-medium businesses (SMB), education, hospitality, venues, and...
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Dealertrack Brings Same-Day Speed and Efficiency to Lenders Processing Paper Auto Contracts
NORTH HILLS, N.Y., Sept. 13, 2018 /PRNewswire/ -- Dealertrack Digital Document Services, founded in 2004, recognized the need to improve paper contract processing for lenders of all sizes while the auto retail industry transitions to a more digital-centric workflow. With service offerings to match each lender's contract volume needs, Digital Document Services provides all lenders with a same-day digitization of paper funding packages that enables faster funding review and approval. With...
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New Canon Whitepaper Explores Automating Information Governance and Compliance
NEW YORK , Oct. 9, 2018 /PRNewswire/ -- Canon Business Process Services (Canon) has published a new whitepaper, " Automating Information Governance and Compliance ." The whitepaper, part of Canon's future-ready leadership series, addresses strategies for better managing information governance, regulatory compliance and data privacy, which are all pressing concerns for today's business leaders. To maintain a comprehensive information governance program, organizations must be able to preserve...
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Edge Technology Group Climbs to No. 42 on Channel Futures List of Top 501 Global Managed Service Providers
GREENWICH, Conn.--( BUSINESS WIRE )--Edge Technology Group, a global technology advisory and fully-managed IT service provider, today announced that Channel Futures , a brand within Informa , has named Edge to the number 42 spot on its 2018 MSP 501 Worldwide Rankings. The company advanced nine spots from No. 51 in 2017. The MSP 501 is the information technology channel’s first, largest and most comprehensive ranking of Managed IT Services Providers worldwide. Edge will be recognized at a...
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Ricoh brings enterprise-class workflow solutions to small and medium-sized businesses, via the cloud
MALVERN, Pa. , June 25, 2018 /PRNewswire/ -- Ricoh USA , Inc. today announced its RICOH Cloud Workflow Solutions portfolio, a collection of cloud-based technologies that bring streamlined simplicity to small and medium-sized businesses (SMBs) in affordable, scalable, subscription-based packages. These solutions empower digital workplaces by eliminating manual steps, reducing manual data entry and improving speed and accuracy, so SMBs can maintain their focus on core business activities while...
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ConnectWise Roadshow
Blog Post
This Week in the Copier Industry 10 Years Ago, The Second Week in September 2003
I took the time to re-read and correct some of the grammar and spelling issues that plagued me from many years ago. I'm a copier sales person and not an English major. Please excuse typo's or grammar. Anyway, I must have wrote this after the Ricoh purchase of Ikon and the title "MFP Wars". After the re-read, I realized that we're still fighting the MFP Wars, whether it's the low cost per pages that are low balled or the continuing battle of A3 vs A4. Somethings never change. Enjoy the...