Tagged With "Managed IT Sales Training Dates"
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Re: What's the weirdest place you've sold a copier to?
Lol, those were two good ones! I can't remember if I've ever had weird sale.
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Re: All Ricoh A4 devices = no stapler
If it helps, Canon A4 staplers are usually around $900 whole sale.
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Re: All Ricoh A4 devices = no stapler
$650 on a B&W A4, $615 on a color A4. Ricoh is missing the boat one this one...
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Re: Post-Virus We Must Defeat The Zombie Companies!
Although I am 60% on board with your move to A4 strategy, most of the rest of the stuff you are posting is "knocking it out of the park"! I would like to see a poll. As a business owner, during COVID-19 would you prefer? 1). No lease payments for 90 days 2). 1/2 price lease payments for one year The auto industry is pushing no payments for 90 days but I think business owners are more concerned about cash flow for the next year. I think the correct strategy is to offer as part of your...
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Re: Post-Virus We Must Defeat The Zombie Companies!
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
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Re: Saudi-Based United Carton Industries Company Invests in Digital with EFI Nozomi Corrugated Printer
https://en.wikipedia.org/wiki/Nozomi_(train)
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Re: Will outside Sales Rep's go away?
@Monte I hope/think that even though buyers will research online that they will still want some interaction with a salesperson. If in fact the manufacturers allow the sale of high end MFP's online then the dealers will have to change a lot of how they do business. My hope though is that it does not come down to this. I buy a lot online and my wife grocery shops online and has them delivered to the house, BUT I don't look at most things like groceries. I want to go talk to my insurance agent.
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Re: Special Announcement from Art
CONGRATS ART! So excited for you and your family! Sucks to have been knocked with the flue so close to the birth of your grandchild, but take the great with the bad. I know we've spoke about it before, but my wife's still pregnant as yesterdays due date came and went. Kid doesn't realize he's impeding on poppa's schedule to sell! Congrats and get better soon!
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: ARCOA Buyback Program
We are rescheduling this webinar for later date, please stay tuned
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Re: When is Net New Business not Net New Business?
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
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Re: When is Net New Business not Net New Business?
I was wondering if the subject of those customers who were acquired through service was going to come up, & Jason's comment is certainly "food for thought"... In his example, he brought on the service customer (with the obvious intention of upgrading them at the first opportunity) & the dealer gets a contract & machine sale that they otherwise wouldn't have. Sounds like net new to me. In my experience, though, most of these service to machine sale conversions are from customers...
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Re: Charge for IT support
We had never charged for it after the sale until about 6 months ago due to people calling all the time for driver installs, scanning issues related to their internet etc. We used to offer an optional network/it yearly agreement and people would decline and then start calling for help. We decided to send out, initially an opt-out to ever customer who had current devices, and after every sale send one out. We did it as an opt out due to the fact that customers would decline the option and...
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Re: up against the Xerox Phaser 7800 with a SP C831dn
Thanks and congrats on your sale and the others. Also thank you for the link and your advice. The company is a small design firm and I don't think they go all out with the Pantone matching and that calibration tool. I will let you know if I sell it.
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Re: The Death Of The B2B Salesperson [Infographic]
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Canon reveals new imageRunner range
The release date for the US is supposed to be August 1st. Now will we see them in August or will it be October......
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Re: Top Ten "Why Copiers Should Have Warning Labels"
Ty Jason! Had fun with this!! Ty for the email about your rep, that was very humorous sale!! Maybe post in on the forums?
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Re: Smart Operations Panel
I'm doing the same as Old Glory. It's taken some time but I'm able to train new Ricoh clients on the new interface. It's takes a lot of practice because I'm still use to the classic GUI
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Has anyone worked with ZooBook?
I went out and contacted ZooBook directly. below is the email I received from ZooBook: Hi Art, Does the scanner send the documents to a shared drive? They can just upload straight from that. To scan directly into a record I would have to check with our developers. Thanks, Earl On 2018-07-17 5:54 pm, Art Post wrote: Hi earl We are not looking to file any forms. All we are looking to do is attach a scanned document to a clients record. Some emr programs allow you to import that document via a...
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Re: The A4 Challenge or Opportunity
In my experience A4 machines are as much or even more hassle than an A3 machine to install and train which I do myself for the customer but my income off of the sale of the A4 device is a fraction of what it would have been had I sold an A3. Beyond that most A4 machines lack a document feeder built to handle the page volumes of walk up copying and scanning my customers do. At the end of the day I have to make a living so I spend my time on A3 opportunities.
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
SSG Thanx for keeping this thread up to date! Kudos The economy is doing so well here in the US that I don't think many will care. I will use this to my advantage to get clients to move now. Now, I hope they do care! Art
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
Yup, it's a pretty BIG Hammer! I heard a radio report that the US trade debt rose significantly in July. I'm thinking what you stated is that "many of the manufacturers have stuffed thier warehouses". That's probably why we haven't seen anything to date with increases.
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Re: Around the Word with Konica Minolta
Konica Minolta Again Joins the Fight against Childhood Cancer Ramsey, NJ, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced they will again support Tackle Kids Cancer, a philanthropic initiative on behalf of the Children’s Cancer Institute at the Joseph M. Sanzari Children’s Hospital at Hackensack Meridian Health Hackensack University Medical Center. As with last year, Konica Minolta is partnering with THE NORTHERN TRUST...
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Re: IKON Delivers RICOH Pro C900 Digital Color Printer for Grover Printing, a Consolidate
GMAN, do you have accurate info on the number of C900's installed to date for both RICOH and IKON? Curious as to its market acceptance relative to Canon and Xerox units as well as Konica-Minolta C6500 family.
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Re: Is selling at cost the future for print hardware?
Interesting approach to the sales process. Strikes me the next promo is for 10% below sticker price...of course unlike cars, manufacturers don't put a sticker price on MFP's to advise the public what the price is supposed to be. At this point we find the margin we are able to obtain on most sales of hardware barely covers the cost of sales for the product...any business profits come from services bundled around the hardware, either connectivity plans, support plans, supplies for colour etc.
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Re: Ricoh W5100
I don't believe you can use the Ratio Scantool without PB. Why can't you use the W5100 with the GW Scanner. I think this is all you need. Also, the WFCS is on the GSA Contract dated July 29, 2009. The product code is 100117FNG for $6,500. You need the "software key" that will allow you to utilize the scanner without having a Ricoh WF attached on the network. The product code is 100257FNG, $4,500 MSRP and the launch date should have been the end of October.
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
Had a demo years ago on a fax machine. Had a big wheel from corporate wanting to do a ride along with a rep for the day. Customer wanted to see quality and asked one of their customers to send a test fax. As all the admin complained about the speed, the corp guy explained that a very detailed fax would take more time because of memory issues. As everyone crowded aroud the fax to innspect, a very vivid porn image was reproduced with striking detail. We made the sale
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Re: Is selling at cost the future for print hardware?
Not true. But car dealers routinely "train" using whatever version of the truth they think will make a sale.
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Re: Scan in One City, Print in Another
The mind boggles! So the customer has the software applications that you reference and you are trying to find them a 'cheap' 'solution'......? Why? They have spent tens of thousands of dollars on those applications..all of which enhance their productivity as a law firm. You have a comprehensive solution to leverage (i.e. make work better!) each of their committed software applications and you think it might be 'expensive'? Come on, you have done more than most competitors simply by the fact...
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Re: The Next One
I confirmed this w/ my Lexmark DSM, but he says that the re-branded models they're providing for Ricoh will not have the same solutions set as the Lexmark systems available through their BSD channel and that they should have a higher CPC. I'm not sure what the launch date is, because it was originally supposed to be first quarter of this year, but maybe my Lanier DSM meant Q1 of their Fiscal Year, which would mean after March.
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Re: Matt Espe named CEO of Ricoh Americas Corp
To: All Ricoh Americas and IKON Employees From: Matt Espe Date: March 30, 2010 Subject: Ricoh Americas Leadership Structure and Integration Planning I am excited and energized to lead Ricoh Americas into the future. Since joining IKON eight years ago, I have worked very closely with Ricoh, first as an independent dealer and even more closely over the past 18 months as a Ricoh company................
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Re: Matt Espe named CEO of Ricoh Americas Corp
Not only that if you look back on posts from the P4P Hotel, Ikon was buying back stock 6-8 months prior to the sale, insider trading at it's best!
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Re: Ricoh Ikon Letter
Old Glory, you are way off-base regarding profitability to Ricoh on an $8,000 sale through the dealer or through their direct channel. When Ricoh sells to the dealer, the dealer is responsible for all ofthe end-marketing expenses related to the brick-and-mortar + sales rep expenses. When Ricoh (or other mfrs) run their own branches, there is a tremendous amount of overhead associated with that operation. Hence, this is one reason why Ricoh's dealer division, while smaller, was the only part...
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Re: When was the last time you did a demo in your demo room?
When you say you take a copier to a customer for a demo... Is it a Conditonal Sale? I will do this but only on the terms of if the MFP works as described you agree to buy/ lease that same unit without any further demos. I have seen too many potential customers do the Vendor merry go round with six copier vendors to get free copiers for several months. I have seen too many RFQs where a customer has to get three quotes and you are unexpected lowest bid. They ask you in for demo but never...
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Re: When was the last time you did a demo in your demo room?
Re: When was the last time you did a demo in your demo room?
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #2: They ask obvious questions. What they do: They ask lots of questions that could have easily have been answered by searching the Internet. Why they do it: They figure they can wing it, usually because they’re over-confident in their ability to make the sale. What happens: They end up wasting valuable one-on-one time with a busy customer who has other things to do that provide a free education. Your Action Plan: To avoid this blunder, always research the customer thoroughly before...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #7: They avoid closing the deal. What they do: They spend so much effort into building the opportunity that they never quite get to the business of closing it. Why they do it: They’ve invested in the opportunity that they’re afraid that the answer will be “NO”, which will mean that all that effort was a waste of time and that the prospect doesn’t really “like” the sales rep. What happens: The opportunity dies on the vine or goes to the competition. Your Action Plan: To avoid this...
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Re: Top 9 Blunders that B2B Sales Reps Make
What they do: They give in to last minute demands from the prospect, usually for extra discounts, “or else the deal is off.” Why they do it: They’re deathly afraid of losing the deal at the end of the sale cycle, so they crumple when the prospect pushes. What happens: The customer rightfully concludes that 1) the rep didn’t offer the best deal from the start and 2) the rep lacks a backbone. The customer thus no longer trusts the rep and will constantly push for more and more and more and...
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Re: New A3 TASKalfa 305/255
Sounds like Kyocera won't have much use for dealers if you can train a monkey to set it up and service it.
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Re: Ricoh Ends Relationship with Ratio
RATIO US is now OK'd to sell PLOTBASE software upgrades for all the Wide Format Models (470,240,480,2400/3600, 5100/7140) in addition to external controllers for those models as well. New website is www.ratio.US PLOTBASE 3.7.3 provides up to date PDF processing, full Windows 7 (server & client) OS support and other updated drivers. Same for PLOTBASE 5.5.3 which updates the MP W5100/7140 version.
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Re: New A3 TASKalfa 305/255
That is the future of most small and mid sized machines. Prepare yourself.
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Re: Quake in Japan
(Updates with Honda, Nissan closures beginning in fifth paragraph. See {EXT2 } for reports on the quake.) March 11 (Bloomberg) -- Companies including Sony Corp. and Toyota Motor Corp. halted output at plants after an 8.9- magnitude earthquake struck off the coast of Japan, damaging production facilities and causing power outages. Sony halted and evacuated six factories in northeastern Japan, said Yasuhiro Okada, a spokesman at the Tokyo-based company. He said the company was assessing the...
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Re: How will the earth quake in Japan affect...
Most of the copiers we sell are assembled in Europe, but the parts come from China, Japan etc. So if the quake is going to have an impact on our sale then it probably won’t happen until (maybe) this summer... MP C toner is produced in Japan and bottled in US (according to the package) That could be an issue if the toner factories are affected
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Re: How will the earth quake in Japan affect...
Toshiba HQ Bldg. in Tokyo is designed to resist earthquakes. Employees actually felt sea sick on the upper floors as the building gently swayed back and forth absorbing the shock waves. The elevators stopped woring. All Toshiba employees are OK and the earthquake had no significant effect on MFP production. MFP production is mainly in China. Toshiba has closed all non essential facilities to comply with Govt request. In Tokyo, there are now rolling black outs and interruptions to train...
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Re: Should you ever sell something for nothing?
I agree with you. Unfortunately many sales reps don't have the long term approach to realize that they are developing a territory almost like their own business. A sale is not just valued by the commission you make, it is also a seed you are planting. or as my first sales manager always told me, "copiers have babies"
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Re: Sales Manager Advice
I don't think you could have a selling sales manager who also (actually) manages 6 people. Selling sales mangers are great in areas that need someone in charge but the number of reps do not justify a manager (usually 2-3 reps). If you want someone to hire, train and actually manage people, don't give them a quota for individual sales. If you want someone to answer a few questions and turn in the month end paperwork without really "managing" anything, go with a selling sales manager.