Tagged With "Total Care"
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Re: Perspectives on Riso
I know this isn't, most likely, the perspective on the actual usage of the riso's but we had looked at becoming a dealer when someone in our market went out of business. They were the only riso dealer in our market. I find it easy to sell against the riso unless someone truly needs 150 ppm and doesn't care about anything else. It seems I only see them in church's now where they are very old school and they say "that's just the way we do it and don't want to change." We decoded agaonst being...
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Re: It’s The End Of The Day With Ray! 2020 Who Will Educate Endusers
Art, Thanks for comments it's conversation which starts change. There is way more applications for A4 MFPs than those few applications you suggest. The large disruption will be from those who can isolate the realities of the customers needs and sell based on those realities. Declining Marketplaces are disrupted when the old way continues delivering to all the market's customers the same way they did before the decline. The old way needs to focus on the realities of over 80% of the market...
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Re: Those Magnificent Men and Their Copy Machines
Hey Art, Really admire your efforts in our industry and with your blog. Its been a long time resource to keep me updated in our industry. I will be celebrating 14 years at Martin Group, and was happy to see us represented in the list above. We are as enthusiastic as ever in supporting our communities, and below is a quick write up we refreshed to be current. Martin Group in Lake Geneva, Wisconsin: Is a regional power house in the office equipment community. With 35 years in the industry, and...
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Re: Budget Document Technology given 2015 Pro-Tech Service Award
Great Job Tom. This award reinforces what everyone already knows that works with your company- your focus is on taking care of your customers and run a great company.
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Re: Four Reasons Why I'm SO Excited about Print Audit Insight Dashboard!!
Great article, thanks Art! Take care, John John MacInnes President Print Audit - The Print Management Company Phone: 403 689-7627 Fax: 403 249-9471 jmacinnes@printaudit.com http://www.printaudit.com *There is always something going on at Print Audit. Click here.*< http://www.printaudit.com/news.asp > *Have Fun - Build Great Products – “WOW” our Customers***
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Re: Charge for IT support
We charge for IT support, we sell it in block time agreements. For hardware, we'll take care of anything that is related to the mfp device, if we find that the fix was not related to an issue with the mfp device, we will charge time and material for the fix.
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Re: The Death Of The B2B Salesperson [Infographic]
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Client Pro's: Lower purchase or lease price for hardware Faster print speed than laser based vs same segment ink vs laser Unlimited pages No overage billing No unpredicted costs with overages Less downtime than laser Client Cons: Quality of prints or copies may not be equal to laser (does not matter if prints or copies stay in house) Print Head cost Ink cost may be higher than color laser, however that may be off-set by the lower purchase price Anyone care to add?
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks! Same functionality regarding scanning? Scan to email, smb, ftp? Secure printing? Authentication and account track? Ability to implement solutions like paper cut? I guess this will be my last question
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Re: Sharp Direct Service Pricing
Isn't this how the 2008 economy crashed? A bunch of banks selling worthless mortgage bonds that had no sustainable value, but they didn't care because they were getting rich off the commission fees? The copier bubble is bursting!
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
Canada charges a 270% tariff because the US has a massive over supply of milk production. If US dairy product was to enter Canada without tariffs it would destroy our perfectly working dairy industry. Why should the USA be allowed to destroy our milk industry so as to partially solve a problem created within the USA? Besides, how do you think Canada maintains its "free" single payer health care system. It is by charging high taxes on all consumer purchases. I do not think that anybody thinks...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
What about the term "Free Trade" do you not understand? You argue the advantages of lower lumber prices for Americans while disputing the value of lower dairy prices for Canadians. Free trade suggests that the market should decide what is best for the consumer. Free trade would also suggest that your exorbantly high taxes really shouldn't be a factor. We should probably leave the health care debate out of the equation. I for one would rather have what we have than what the Canadians have,...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
Trump is doing the right thing. As far as Ricoh is concerned, I couldn't care less of their opinion. It's all about putting food on the table for our families.
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
I, for one, don't care much what Ricoh thinks about my selling options. Tariffs also have a way of redirecting business decisions. China may sease to be a viable place for manufacturing. No manufacturer has 100% of their maunfacturing being done in China. No matter what, the effect of any tariffs will be watered down by whatever manufacturing that is being done elsewhere. I would really love to see something that tells what % of manufacturing is being done in China broken down by...
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
SSG Thanx for keeping this thread up to date! Kudos The economy is doing so well here in the US that I don't think many will care. I will use this to my advantage to get clients to move now. Now, I hope they do care! Art
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
Yup, it's a pretty BIG Hammer! I heard a radio report that the US trade debt rose significantly in July. I'm thinking what you stated is that "many of the manufacturers have stuffed thier warehouses". That's probably why we haven't seen anything to date with increases.
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Re: Around the Word with Konica Minolta
Konica Minolta Business Solutions Enters Predictive Healthcare Analytics with Value-Based Care Platform August 13, 2018 11:30 ET | Source: Konica Minolta Business Solutions U.S.A., Inc. Ramsey, NJ and Foster City, CA – August 13, 2018, Aug. 13, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Inc.’s (Konica Minolta) Business Innovation Center (BIC), technology innovator for the healthcare industry, announces today the company’s breakthrough entry into the healthcare analytics market: a Value-Based...
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Re: Around the Word with Konica Minolta
Konica Minolta Again Joins the Fight against Childhood Cancer Ramsey, NJ, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced they will again support Tackle Kids Cancer, a philanthropic initiative on behalf of the Children’s Cancer Institute at the Joseph M. Sanzari Children’s Hospital at Hackensack Meridian Health Hackensack University Medical Center. As with last year, Konica Minolta is partnering with THE NORTHERN TRUST...
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Re: Print Control/Mgmt
Hi Everyone, Thanks for your posts. Every year or two we see new, low cost competitors that come out of the woodwork for a little while. We are selling against these guys the same as you fight your low cost competitors. There are a few obvious detriments that seem to have stood the test of time. The revenue model can not possibly be profitable for 80% of your customers. Ridiculously low is exactly that, ridiculous and unsustainable. $500 worth of technical support will be used up mighty...
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Re: Color MFP Trends, Tactics, etc
I'm with Art. I think the A4 systems are in the market to stay and soon everyone will have them. Samsung will also have A3 systems within the next 18 months to be able to offer them with the A4's on bids and tenders. We shouldn't forget old HP when we have this discussion...they still collect more clicks in NA than any other manufacturer and they are seriously getting into the managed print business. It seems to me it is going to come down to who is going to gaurantee the client the toner on...
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Re: Color MFP Trends, Tactics, etc
I think this is the big change over the last 15-20 years. If you think back, there was a time that you could buy an "off-brand" (not Xerox, Canon or Ricoh) and be really disappointed. They just wouldn't do the job. That's not true anymore, at least for level of machine 90% of office users need. Sure, we may beat the other players on some specific uncommon features, but if they just need a MFP to copy/scan/print, you'd be hard pressed to find one that couldn't accomplish that.
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Re: CBS NEWS REPORT ON COPIER SECURITY
Well.... not really. I do agree there is a "concern" about your info left on the copier. However, the vast majority of copiers will have little or nothing of value and it'd take me a significant amount of time to determine if the copier had anything worth taking. Give that I'd have to pay at LEAST $300 (as in the CBS story) for just the CHANCE to find out if there may be some shred of info there, I think it's very doubtful any identity thief would pursue this. Even if they did, it would...
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Re: CBS NEWS REPORT ON COPIER SECURITY
I have 21 machines (mpc3500) to be relocated to another acct. Don't want to purchase new HD(s) or DOSS options, can something be done like put them in a computer and run some of the utilities that do the multiple overwrites of various bit patterns to feel fairly confident that the existing data is impracticable to recover. Or as one person suggested run large enough documents with grey pages in each function scan, print, copy, fax to fill the hdd with such images. I bet a product...
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Re: At the end of term, who pays to ship the copier back to the leasing company?
I tell customers that technically, it is THEIR lease and they are responsible for the return. However, that the unwritten rule is the person who secures the business should return it for the customer. If you know a machine like that exists, add the cost to your quote and make sure that it is known that you will return the machine for them. If the other guy hasn't figured that in and gets asked, they either have to: 1. Look like bad guy to charge an extra fee 2. Tell them it's their...
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Re: At the end of term, who pays to ship the copier back to the leasing company?
Often the same Decision Maker is not around 3-5 years from now, so you will have to remind the new DM about the extra freight costs they incurred with their present copier vendor. Plus this time around you will take care of that hassle and expense for them by a line item in your new quotation.
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Re: When was the last time you did a demo in your demo room?
the vendor's risk should be proportional to the customer's committment. If they will sign a contingent order then you treat them like a customer. Though, if the answer to this question is based on a cost justificaiton, it would depend upon how streamlined your dealership is... If your salemen are doing the networking then you are gambling with more money than if your dealership has a tech taking care of the fine tuning.
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Re: Toshiba Introduces the e-STUDIO™1355 Series for High-Volume Environments Requiring Su
Sure wish Ricoh would take care it's current dealers before giving our products to the competition. Will Ricoh be purchasing Toshiba soon?
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Re: Possibly moving to Ricoh....
I'm going to say something here from my experience of being a copier buyer BEFORE I started working in the copier industry. Yes, it's true, I was a client of the very dealership that I came to work for. You're not going to like what I have to say because you're sales reps and you trained to think a certain way. Please, for once, listen with an open mind to someone with experience being on the other side of the proposal. Ponder it, don't spin it. Most buyers don't care one bit what brand of...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #9: They don’t follow through. What they do: After the deal has gone through, they don’t bother to make certain that the customer is delighted. Why they do it: They feel that they are “too busy” working on new accounts and developing new business. What happens: The reps find that the key to success in sales — repeat business — never really develops because the customers fell that the rep doesn’t really care. As a result, the rep is constantly forced to develop new contacts and new...
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Re: Memjet Color Printers to the Rescue?
I see these types of products making a serious impact on our business. From what I see from the video, I can't remember ever seeing a color laser that would be able to output documents that fast, especially with the envelope output. It's the tip of the iceberg with probably faster products to come down the road. Potential Users: Churches Colleges CRD's Print Shops Anyone else care to add to the list of potential markets?
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Re: Sharp to Introduce Five New Copier/Printer Models, Including a Digital Full-Color MFP
nice....care to do a write up for us and I can also list you as a quest blogger?
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Re: Competitive Copier Vendors
I think the local dealers biggest advantage against the National vendors is flexibility. Dealers naturally have much shorter chains of command due to having far less employees. Therefore, dealers can make quicker decisions. The National Vendors are always going to have the advantage of price and a lesser concern for profitability. If you cant beat them on price, thow in some change-ups on them. 1.Free Pro Services 2 Free HDD Decommissioning 3.Copy Blocks 4. Throw a "bonus" Office Chair,...
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Re: Drum Yields
A short discussion about copier vs printer yields. The document is a bit old but the main points are still valid.
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Re: Emailed request for quote????
This is a very good question Fisher. You are right this is becoming more common as prospects do not want a sales pitch they just want facts & numbers. Then you give them for what they ask. They really don't care about a solution they want the bottom line. Many of those places will give you ONE shot only so you better come in with some good numbers since you will not have a 2nd chance. Otherwise it comes down to a price war then you really lose because the last person they talk with in...
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Re: Should you ever sell something for nothing?
I am just about....37 yrs young. Started with in 1993, SR year of high school part time servicing printers. After 2yrs of serving printers, married for 1 yr to my high school sweetheart I was envious of all the "copier reps" driving nice BMW's etc...I asked if I could start selling. When I first started selling in 1995 we carried Canon/Mita. I had an uncle who sold copiers and typewriters back in the early 70's and managed a large dealership in CA until his retirement in 1990. When I went to...
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Re: PPDM from Ricoh, Questions
I don't know what Ricoh's opinion would be on this (don't really care) but we accumulate licenses and then distribute them strategically. I sold a single license last week for $350 and charged an additional $150 for client PC install and limited training. Since we have no cost, my company counts it all as GP. I quoted a C300 and said we would include a PPDM license for free if they bought two C300's. I am able to provide a value-add at no cost to me. C300 doesn't come with PPDM but it can if...
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Re: JOINT STATEMENT BY SHARP ELECTRONICS CORPORATION AND EDWARD MCLAUGHLIN
Braxtoq....those features may blow the end user away but when they are rarely used what good are they. In a demo that can be impressive just like the retractable keyboard. However 9 times our of 10 those features although are very cool will never be used. These units are a tough sell compared to the previous MX color series. There are many that are intimidated by this interface no matter how easy it for them to use. As you know every manufacturer has their bells & whistles that are...
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Re: Successful Walk Through
Walk thru: Take a picture of each device (this helps jog the memory banks) Takes notes for all accessories or options on each device Find users for the device and ask them what type of media do they print onto (card stock, envelopes, ncr, bond paper, etc..) Print out a configuration list for each device Ask a user what they like most about the system and then ask what they dislike the most Ask a user what paper sizes they are printing or copying onto Anyone care to add anything else??
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Re: PCL Print Error
Illegal media source simply means that the requested paper tray was not present on the device. Most likely the printer lost communication with a paper tray and rebooting the printer restored it. PCL5 will give a lot fewer errors (at the tradeoff of lesser image quality, some users won't notice or care).
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Re: Color Print Control
We default every color device we install to black & white. Are we losing some revenue on CPP contracts as a result? Of course we are. Is this money the client would spend if they were not covered under a toner-inclusive agreement? No, because there would be no black and white documents that would accidentally use color toner. If part of our value proposition is to help a client reduce the expenses associated with managing their printing systems by creating a strategic outsourcing...
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Re: Ricoh Loses another Top Exec
Your comments above demonstrate the frustration that many RFG (Ricoh / SAVIN / Lanier) Dealers are feeling, which began when Ricoh acquired IKON. Since then, many Independent Dealers have picked up another Product Line, or bolstered their business with the other Vendor(s) they were already carrying. Ricoh is simply not stable, especially for Independent Dealers that sell Ricoh / Savin / Lanier. Yet, even the IKON / RBS direct side is faltering and the musical chairs amongst 'leadership' will...
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Re: CRANE COPIER DROP
That was a Toshiba. It was funny to hear this local dealer to say how National companies don't take care of their customers. Did you catch that?
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Re: For all Replublicans, or Indies
Look at all the lovely things Romney did for Taxachusetts!!! 1st state to start the depression. 1st state to enact what is now being called Obama Care. 1st state to call the recession over, because our lovely governor can't see further than his wallet! 1st state to declare that unemployment is down. We started first and our unemployment benefits ran out first. (If you can't collect, you can't be counted) Romeny is no better than Obama. OMG Obama Must Go!
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Re: Would You Loan this company Money?
Not RISO, not Panasonic, boy we're getting to the short list now......anyone else care to guess?
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Re: Got A Situation! What would ou do?
First what was the terms of the first lease? What was the payment? How many months left? When you leased the used Toshiba did you check new or used on the lease? Fisher is right take care of the customer and they will take care of you. Yo need to build that trust and respect back up because right now the customer thinks he got a lemon and you do not care. If he believes that you need to act fast otherwise he will shop you and that will be the end of that customer. Honesty is always the best...
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Re: Canon shaking up the great white north
Are we seeing a new business model emerge? Ricoh will sell off the mid market business and focus entirely on health care, government, and global accounts? It appears they are at least exploring the possibility.
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Re: Canon shaking up the great white north
One thing to think of is Regina where this happened is the provincial capital of Saskatchewan which is currently the strongest economic province in Canada (due to resources being super strong right now) so Ricoh is not going to be doing provincial government, health care etc. direct anymore in this province. That is a significant move and really does show that their direct model cannot cut it in the smaller markets.. They are not corporately dealer friendly so it will be interesting to see...
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Re: Should you ever sell something for nothing?
You'd never know it but this thread is over a year old. I always like coming back to this thread to put things in perspective. I too have given systems away at no profit and in a couple instances lost money on a particular deal to penetrate the accoount. That account stayed with me for many years and probably was good for 20-30 units over time. It's more about what you build, it seems we're always building new accounts, for whithout new accounts we would see our commissions, and sales...
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Re: Toshiba 6550C Help!
Graphic Artists using a CLC & Fiery clearly care about quality first & foremost. I would use the fact that the Toshiba doesn't do Glossy or Coated paper and make that the biggest issue (If the device you are selling CAN do those stocks). Vince