Tagged With "Digital Touch Points"
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Re: Fantom Files
It's a Savin MP4002sp. I would have said it shouldn't matter, but at this point I don't know what to think. I visited another location using the same EHR software (Practice Fusion) and they did not have the same problem. They (the ones not experiencing the problem) are using a Savin MP3053sp. Thanks for any help!
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Re: OKC-based company IMAGENET wants to keep employees’ $1,200 stimulus payments….
Good god. what a piece of work (Putting it nicely). Talk about screwing over your employees. At what point did this seem like a good idea for a company of Pats size. I know everyone is hurting but the 100 mil dealer is not hurting like the 5-10 mil dealer right now in my opinion. Glad he bowed to the pressure but that should have never been considered.
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Re: What's it Like at Your Dealership?
I guess I will add some. Our dealership has not furloughed anyone at this point in time. Of course all sales and admin are working remote. We've had a few orders trickling in and my hat goes off to those that have been able to secure those orders.
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Re: Kyocera announce layoff’s
I mentioned this on LinkedIn seems some One low level Kyocera peep disagreed with the word laid off. The point is those peeps don’t have a job which is terrible. Thanx for posting this and keepin is aware of what’s goin on!
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Re: Saudi-Based United Carton Industries Company Invests in Digital with EFI Nozomi Corrugated Printer
Ever since I saw the name Nozomi I was curious where it came from. I found this on wikipedia Nozomi ( Japanese : のぞみ , lit. "Wish" or "Hope," and known before launch as Planet-B ) was a Mars orbiter that failed to reach Mars due to electrical failures. The mission was terminated on December 31, 2003. [ citation needed ] https://en.wikipedia.org/wiki/Nozomi_%28spacecraft%29
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Re: Need HELP! Kyocera Color A3 question
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
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Re: Saudi-Based United Carton Industries Company Invests in Digital with EFI Nozomi Corrugated Printer
https://en.wikipedia.org/wiki/Nozomi_(train)
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Re: Will outside Sales Rep's go away?
"Why should the local dealer expedite service, parts or put you at the top of the list for support when you did not buy from them?" I think more and more companies, our industry and others are separating the service department from the sales dept so much that each will be required to stand alone if necessary. There has always been a gap between sales and service and who wins is usually dictated by whether the person at the top came from sales or sevice. At some point the service dept is...
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Re: Quality Digital Office Technology
Art, we've got a rep that covers York / Gettysburg and he confirmed this. He said he heard it went down ~ 6 months ago and they started reaching out to clients towards the end of 2019 to let them know. Gonna be a big change as Quality had a lot of loyal clients (also were giving away service at rates like .003 & .032- > I've gotta imagine that'll change quickly)
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Re: Quality Digital Office Technology
Ty @John-Austin Shepard , Agreed things always change and I'm sure that low cpc will not last for long
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Re: Your Copiers Are Storing Confidential Information: What You Can Do About It
We are still a dealer but we have not sold a LEXMARK in quite a while. They eliminated the MPS Elite program we were own, or at the least removed us from that program. I never had anyone ask about the security due to the Chinese ownership but it’s a great point. Honestly, I have found their support, to us at least, to be very subpar. Our support from brother has been phenomenal the last 2 years. Most of my printer clients are replacing the lexmarks with the brothers as fast as they can.
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Re: Konica Minolta enters industrial printing market
this is awesome!! Niche devices are the wave of the future for the industry!
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Re: Target GP Margins
The whore'ing of the machines is getting worse and worse. Eventually the stupid Japanese presidents of the brands are going to be sitting around in a room somewhere trying to figure out why this industry went to sh*t and what do they do to fix it. This win the business at any cost to keep the factory running has to stop at some point....I would think.
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Re: Target GP Margins
I know everyone is just ball-parking it here but these questions are really hard to get dependable answers for. Most sales reps do not know what the dealership markup is prior to establishing sales cost so a 20% markup might actually be 40% from cost. The other is the compensation package. If there is compensation based on clicks or a click incentive, GP becomes less important. My payplan changed this year from being GP based to being revenue based. Consequently, I just sold a 22 unit deal...
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Re: Register for BTA's Aug. 20 Webinar Focused on Proactive Prospecting
Did anyone else catch this? I sat in for about and hour, although it was nothing really new, it did remind me of the basics. Actually there was something that I didn't even think of, when we're making phone calls, we are actually conducting "disruptive marketing", gee, never thought about it that way. I'll be posting the power point to the "clips" section of the our site either tonight or tomorrow. I did enjoy the presentation.
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Re: Ricoh & Epson = "perfect together" NOT!
Wide Format is in a big transition right now, I know KIP is no longer going to be putting any R&D into monochrome printing anymore. Its all color from this point forward, I know Oce (or CSA) is thinking the same way. I can't speak for Ricoh but at this point why would you put any money into it. Ink jet is not the answer ether so the Epson deal in not going to get you into too many doors. If the KIP 800 series is priced right (somewhere in the $25K-30K area) a lot of them will be going...
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Re: Sharp bond risk jumps as losses over 4½ years top $10 billion
Surely eventually the ship is sunk. I still see SAMSUNG as a buyer at some point even though the Japanese govt won't have it.....for now.
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Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
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Re: Why Social Selling Stinks for Most Copier Sales Reps
Very interesting point of view. Always informative. Old adage. The more activity the greater the results. Plan your work. Work your plan. Have a great day.
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Re: Kyocera finally put's out a low volume A4 Color
Yes I have sold a couple of these. For the price these are fantastic. My service manager is impressed which is hard to do. Dual side scanning is a definite selling point. The cost per page is going to be higher of course. I would say in the .015 black and white and .11 color to be safe (depending on your market of course). Not as good as say the 6535 per say but the machine is less than half the cost. If the run more than a couple thousand a month I would move them up to the 6535cidn. Let me...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Hello Art and the rest of the P4P members - Our industry association (ELFA), along with several independent law firms that represent many of our industry members are reviewing this legislation to determine the actual effects it will have on the industry as a whole and to provide guidance so that our members will be in compliance with the legislation. What we know at this point is that is you are involved in offering financing to businesses in California, you will be subject to this...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
from today's Leasing News. Ralph Petta Reaction to Tom McCurnin's "Is the Disclosure Too Complicated? of SB 1235" [ http://leasingnews.org/hires/petta_ralph2018.jpg ] From: Ralph Petta President and CEO Equipment Leasing and Finance Association 1625 Eye Street, NW * Suite 850 Washington, DC 20006 "Allow me to take exception and set the record straight with respect to Mr. McCurnin's statement in his September 21 article(1) about passage of disclosure legislation in California, SB 1235 that...
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Re: Around the Word with Konica Minolta
Konica Minolta Business Solutions Enters Predictive Healthcare Analytics with Value-Based Care Platform August 13, 2018 11:30 ET | Source: Konica Minolta Business Solutions U.S.A., Inc. Ramsey, NJ and Foster City, CA – August 13, 2018, Aug. 13, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Inc.’s (Konica Minolta) Business Innovation Center (BIC), technology innovator for the healthcare industry, announces today the company’s breakthrough entry into the healthcare analytics market: a Value-Based...
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Re: top challenges faced by sales reps on a day to day basis
Management is now to the point that they are asking me weekly to update my forecast, it's getting to be a real drag going over every account on the opportunity list and what happened with them on a weekly basis. Isn't that the reason why I keep my CRM updated on a daily basis?
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Re: Savin SPC221SF and scan to email
Question How do I use Scan to Folder on Windows? Answer Documents scanned using your device can be sent over a network to a shared folder. To use Scan to Folder, follow these steps: Note: To send scanned documents to a shared folder on a computer, the correct user name, password, and directory must be set. Files can be sent to folder destinations on the following operating systems: Windows 2000 / Windows XP / Windows Server 2003 / Windows Vista Mac OS X Destinations must be registered via...
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Re: High Volume Updates
RICOH PRO 907/1107/1357 PRODUCTION PRINTER FREQUENTLY ASKED QUESTIONS Q. Where do the new Pro Series Production Printers fit in the Ricoh high volume monochrome printer product line? A. The new Pro Series Production Printers are successors to the highly successful Digital Document Publisher models, the DDP70e and the DDP92. Those models were initially brought into the Ricoh product family through the acquisition of Hitachi. Technically, the 70-ppm Digital Document Publisher 70e is being...
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Re: Need Help for Print Solution!
So this effort is eliminate "carbon copied" work orders for service techs? What is wrong with the print "workflow" when the software application that generates a service form cannot be configured to print two of the same item? This is not an easy "printer-centric" fix. The application needs to either carry this information to the printer as part of the job or you must have some print-based software (Planet Press/Dataworks) telling the printer what to do. At this point, what other problems...
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Re: "Green Jobs"
All good points. Yes, the weather is different today than yesterday. And we can extrapolate that to 100 years ago and 100 years from now. Human activity? Oh, our ego's would drive us to think we make a SIGNIFICANT impact. And science is asleep, replaced with faith labelled as "consensus". But I don't think many people who have seen a forest fire or volcano actually BELIEVE we impact the climate much more than the proverbial butterfly wings. Unrelated, I think MLB should handle World...
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Re: Is selling at cost the future for print hardware?
Without a value statement that goes beyond copiers and even mps at this point --- people will be selling at cost, because they are transient, non-professional, and either don't have or have confidence in their skill set. The Trick is to work with companies that aren't in the market to buy copiers---I guarantee that their are other challenges that they are facing and trying to overcome...When you do this you can sell at retail, because there is no competition and you earned that commission.
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Re: Is selling at cost the future for print hardware?
I have good relatioship === but employer is a little big... I am positive that equipment is dirt cheap, lease rates are bumped, but just like any other company, overhead to run a company has to be built in somewhere...Business's are in business to make money.....Even Non PRofits..... Merlin, are you a principal? I think the real point that should be taken away from this thread is that people have the ability to look at their company from a different perspective, not just the side of a...
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Re: Is selling at cost the future for print hardware?
Interesting approach to the sales process. Strikes me the next promo is for 10% below sticker price...of course unlike cars, manufacturers don't put a sticker price on MFP's to advise the public what the price is supposed to be. At this point we find the margin we are able to obtain on most sales of hardware barely covers the cost of sales for the product...any business profits come from services bundled around the hardware, either connectivity plans, support plans, supplies for colour etc.
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
Here's one from a private school customer of mine a few years ago: We had just upgraded their fleet of Gestetner 3355's to a brand new fleet of Gestetner DSm660's. A teacher wanted to make copies of a book onto transparencies, and walked up to one of the new machines and ran them thru the bypass. The machine jammed up and completely stopped. So, thinking there must be something wrong w/ the set up of the new machine, she walked to another one of the BRAND NEW MACHINES and tried to run...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
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Re: A4s and Single Function Laser in MPS
Thanks - point taken. Any other thoughts on the MPS breakdown for satellite single function laser or A4 MFPs? or Color vs. BW? Interesting that customers still don't make the most of their service agreements. Guess that is where device monitoring comes in.
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Re: Lexmark A4 lineup
Advantages: There are 16 unique products that are only available to the Business Solutions Dealers. These products have a more aggressive price point and the CPP is lower than the products that can be purchase online or thru the VAR channel. There are embedded solutions for specific verticals that can be downloaded via the web (Virtual Solutions Center) and immediately uploaded to the machine. For example, the Education Station allows teachers to create test/quiz templates along with...
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Re: PostScript Vs Fiery
I agree, processing on the machine has advanced to the point that getting a Fiery is not a necessity. You may still encounter times that it is. If you need Pantone, you must have a Fiery. If you want to expertly adjust colors, you must have a Fiery. If you want to swap back and forth between "Pleasing Color"(when it doesn't matter what red it is, as long and it looks red) and "Accurate Color" (when it doesn't matter if it looks good to you because it's not their logo's red), you need a...
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Re: Additional Insured?
Randy, I'll need to do some double-checking. I'll try to help you out, and I'll get back to you... I know our policy for sales, but I'm not certain how field techs are handled. Both receive standard miliage reimbursement, and are NOT required to prove or maintain certain levels of coverage on their car insurance. Sales Reps are responsible for any stolen company property or damages to that property. Again, let me see what I can find out how techs are administered... especially since they are...
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Re: #2 Riso Poll
I've made a lot of money off of Risos over the past 15 years but not much lately. I don't think Riso will get sold because I don't see anyone wanting them. Kind of like buying a typewriter company...what's the point? The niche has become way too small, at least in the U.S. which I agree is a pretty myopic view.
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Re: New Toshiba 2020C A3 Color Coming to America!
Still not released until inventory of e281c/e351c/e451c are cleared out. The e2330c (28B/23C) sells very well. The very similar e2020c (20B/20C) at a lower price point will be a strong seller. No actual confirmation yet when this copier will be available in NA but references to it are begining to show up in Service Materials and Firmware updates.
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Re: CBS NEWS REPORT ON COPIER SECURITY
Hey all, ServiceGuy raises an excellent point here! Is there a potential liability issue - did we know or should we have known that the HDD on the traded in or shipped back unit MIGHT have had personally identifiable information or other sensitive data on it? Did we take any precautions to prevent compromising that info?
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Re: Time in business requirements
The leasing company makes money when and if they are paid back, not when they lend the money! The rep is always free to cosign the loan if they think it's a BS issue but I think it would suddenly become a REAL issue at that point. After all, at that point we'd be talking about REAL money, not OPM. The leasing company is just wisely refusing all businesses under two years, then looking at the credit app and seeing that there is basically nothing on the app to support the loan, so they request...
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Re: Time in business requirements
Cash Gap: Going back to the past and seems like you've been in the biz for a long time. There was a time when: If you were over 2 years in biz, 90% of the time no PG was required. The leasing companies that you did business with would not "cream" the apps, they would take the good, the bad and the ugly (well, sometimes with the ugly) Problem now, is that all leasing companies want the cream, and that's where I have an issue, if you want first dibs to our portfolio, don't cream the apps, and...
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Re: Annoying generic business speak
You either change your people...or you change your people. One throat to choke Org chart Peel back the onion Touch base
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Re: A4 Page Volumes
There is no specific volume which will become infliction point of cannabalisation...it we be based on the Vendors' being able to educate the customers. Most(over95%) of the current print/copy volumes is only A4, hence there is a strong point in A4 eating into A3 market. It is propelled by serious ATL work done by companies like HP. The only hindrance will come due to the higher running cost of the A4 devices. On the opposite side of this A3 vendors have the customers with actualy very...
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Re: A4 Page Volumes
One of my clients is a car dealership, and they recently replaced (2) Ricoh MP2510's & (2) Ricoh MP3010's with (4) Lexmark XS658dfe's. The average monthly volume on each of these is around 7,500, so considering that the Lexmarks are significantly more productive and haven't had any service calls in the first quarter, reliability doesn't appear to be an issue. As a point of reference, I have a customer that has a Lexmark XS463de (40ppm desktop mfp) that runs almost 11,000 per month and...
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Re: A4 Page Volumes
I'm looking at a break point of around 10k/month, at that point, at least at my dealership, a3 is a lower tco. They [the samsung rep]say when you look at total volumes, 11x17 only accounts for like 3% of the global print volume. What I've seen is that its not accurate to extrapolate that only 3% of customers need it, it means that there is a wider group of customers that use it outside AEC, but they do a tiny amount of it. Even so, once you've got a feature that is used, even marginally,...
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Re: A4 Page Volumes
The most important question to ask is "how much do you copy 11x17"? If the answer is none, then the next question is "how often do you print 11x17"? When the answer is quite often, well A3 is then a no brainer, however if the answer is rarely, then I'll bundle an 11x17 laser or ink printer. Based on under 10K per month, A4 will save the customer on the TCO over the term of a 5 year lease.
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Re: Does any National Copier Vendor still have their own in house leasing service?
In Canada, I have the strong impression that GE is trying to get out of the "small ticket" copier leasing business. Just last month, we did a Balance of Payments on a GE lease with a differnet leasing vendor (MCAP). Once we were funded, we gave the customer a cheque. The customer promptly paid GE. GE came back this week asking for a $400.00 Premium fee for early contract cancellation. The customer refuses to pay it. As this fee was not documented anywhere that we can find in the original...