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MSP's Is Your Outsourced Help-Desk Making You A Commodity?

Ray Stasiezcko ·
Today's MSP must deliver "Stellar Customer Experiences." Especially in this fast-approaching commoditization of the market. Master Service Providers strive to build a commonality they intend to scale. This commonality is destroying the originality of the MSP's they service. In enhance making them a commodity. "Commonality is the road to commodity." My experience in outsourcing the help desk with two different Master Service Providers I conclude the better option for the MSP's is to build and...
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