Tagged With "deliverable"

Long Answer Follows With the recent ConnectWise acquisition of Continuum, one of the largest Master Service Providers, I thought it was the right time to share some thoughts regarding IT services and the Imaging Channel. It is approaching ten years; where's the momentum? It has been nearly a decade since Master Service Providers started courting the Imaging Channel in an attempt to assist the Channel in delivering IT services to their print services clients. Unfortunately, in this last...

Customer Experience isn't evaluated by those who deliver it, it's evaluated by those who experience it. It seems as many organizations think customer experience is about how they deliver, service, or respond. In fact, Customer Experience is about how your customers interpret or (Experience) your deliverable. I was reading an article regarding customer experience and it seemed to be a laundry list of do's and don'ts. In reality, Customer Experience is where a deliverables business plan should...