Tagged With "XBS"

My sources told about two locations one in NJ going from 5 locations down to 2 and another in the mid-west going from 8 locations down to 3. "we just got notified today that 5 of our 8 offices are to be closed and that the sales and service people will be working from home or in two locations they are looking for incubators for them but any admin will be let go. And since all of the locations had sales and service managers they will be given the opportunity to become service techs or sales...

Art, I did the same thing but did not see where they gave me the benchmark amount. Where didnyou see that volume at?

Re: Xerox's MFP "All in Plan" Reveal

I still prefer the selling process face to face the old fashion way

On the 30th of October we posted this topic on the Print4Pay Hotel forums The Death of Global Imaging Systems? Just a few minutes we were notified that indeed Global Imaging Systems is no more. Xerox has announced a name change along with many other changes that have been posted on thelayoff.com. It was also posted that the name for Imaging will be XBS (maybe Xerox Business Solutions or Systems). Here's a snipped from a recent thread: Name change announced Health care plan combined 401k...

Xerox is in the process of closing many of its 186 Xerox Business Solutions field offices, forcing sales teams to work remote, and laying off support staff, as part of a massive consolidation, sources told CRN. Two sources with knowledge of the restructuring said the company plans to close roughly half of the XBS physical locations across the country, keeping the 40 geographical “core” businesses intact but shuttering many of the smaller field offices. XBS - which the company describes as...

NORWALK, Conn. - January 15, 2019 - Xerox is focused on better serving the small-to-medium size business (SMB) market with a more client-centric, simplified and integrated approach across the company. This approach will include better leveraging enterprise-wide our capabilities in the areas of technical services, eCommerce, marketing and IT, to deliver more value to customers. An element of this change includes a rebrand of Global Imaging Systems (GIS) to become Xerox Business Solutions...

Came from a little birdie today! Xerox has closed a total of 128 offices, including Global (XBS). Another branch merger today and close of office

A few days ago I was alerted by a Print4Pay Hotel member about the new Xerox "All in Plan". I had some time on my hands and paid a visit to the Xerox site and gleaned everything that I could about this new program. For me "all in" meant that the plan was similar to KonicaMinolta's flat rate program. Pay a monthly payment that includes the MFP along with maintenance/supplies and print as many pages as you want. Since Xerox is a competitor I owed it to myself to learn as much as I could as...

That seems like a lot of office closing. They need to do a lot of things but mostly just listen to the needs of their clients and make their billing process easier to understand. Oh yea. They are moving that process off shore where those folks can explain things they don't even understand.

Does anyone have thoughts in regards to the impact of Xerox transferring 28,000 accounts to XBS? This was just announced during Xerox's earnings. I have to imgaine there will be major upgrade activity from the XBS dealers...speculation anyone?

I think that many XBS dealers will be in total did array with the transfer of Xerox accounts. XBS will have to hire and training sales people, techs and admin. In additional all of those peeps will need training. I saw this happen with Ricoh Corp transfer to dealers. Many dealers were overwhelmed. I imagine the same will happen with XBS. Hope this helps

I've heard that the previous GIS dealers will retain their name and continue to operate "independently" but now they have to abide by Xerox Direct's inflexible pricing structure and very inflexible terms and conditions. I'm expecting that previous GIS players in major markets will now have even more red tape and their SMB accounts will start to feel the pain sooner then later. Curious to hear in the next months/year how those who compete frequently against GIS, are now successfully going...

Guess the race to zero didn't work out so well for Global. Now will the new entity and the dealers honor the race to zero contracts they wrote? What about unprofitable MPS contracts?

Hi All, Another _BS Branch. How original! Vince

NORWALK, Conn.--( BUSINESS WIRE )-- Xerox has acquired Document Systems , a leading document solutions provider in Southern California. "We're focused on strengthening our U.S. small and midsize business (SMB) market reach through the combined power of our portfolio of workplace solutions for SMBs and well-established local technology providers," said Joanne Collins Smee, chief commercial, SMB and channels officer at Xerox. "As part of Xerox Business Solutions (XBS), Document Systems'...

Xerox Business Services LLC waived its right to compel nearly 3,000 call-center employees to arbitrate their minimum wage class action claims, the Ninth Circuit ruled. XBS failed to assert a 2002 arbitration provision until after the class was certified, the US Court of Appeals for the Ninth Circuit ruled, in an opinion written by Judge Carlos T. Bea. “XBS’s behavior was inconsistent with” its arbitration rights under the 2002 Dispute Resolution Plan “because it evinced a strong preference...

Xerox disclosed Dec. 30 that its Xerox Business Solutions subsidiary was “recently” affected by a “cybersecurity incident.” The Norwalk, Conn.-based copier and printer giant declined to comment Tuesday on whether partner or customer data was impacted in the breach. The attack impacted IT environments belonging to the U.S. operations of XBS, according to Xerox. XBS U.S. “experienced a security incident which was detected and contained by Xerox cybersecurity personnel,” Xerox said in the...