Tagged With "printer repair training"
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Re: Post-Virus We Must Defeat The Zombie Companies!
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
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Re: Need HELP! Kyocera Color A3 question
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
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Re: Marco Acquires New Jersey Copier/Printer Company
Welcome to my market Marco! You are know the third MEGA dealer competing in my market place.
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Re: Marco Acquires New Jersey Copier/Printer Company
Art- the # of your competitors didn’t change , their fingers and toes are now a whole lot farther away from their head. I picture you as Yankee Doodle Dandy and they are the Red Coats. Perhaps they will be as successful as .....Danka or IKON or RBS/AOE or GlobalXRX or ....
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Re: Marco Acquires New Jersey Copier/Printer Company
wondering if the MarcoClover tie-up makes service companies reconsider where they buy toner and printer parts from.. i am hearing a mix of response
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Re: Saudi-Based United Carton Industries Company Invests in Digital with EFI Nozomi Corrugated Printer
https://en.wikipedia.org/wiki/Nozomi_(train)
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Re: Will outside Sales Rep's go away?
I'll chime in. Like TML I'm in my early 30's and have been selling copy hardware for nearly 10 years. I think good sales people as a whole are quickly becoming scarce. Millennials don't seem to like to interact with others if they don't have to and as most "print" decisions move to IT, online buying is already what they know. Overall it is a convenience factor, they don't have to submit a form to a website and wait a couple days for salesperson to try and up-sell them to an A3 MFP. They...
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: Four Reasons Why I'm SO Excited about Print Audit Insight Dashboard!!
Great article, thanks Art! Take care, John John MacInnes President Print Audit - The Print Management Company Phone: 403 689-7627 Fax: 403 249-9471 jmacinnes@printaudit.com http://www.printaudit.com *There is always something going on at Print Audit. Click here.*< http://www.printaudit.com/news.asp > *Have Fun - Build Great Products – “WOW” our Customers***
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Re: Four Reasons Why I'm SO Excited about Print Audit Insight Dashboard!!
ty John! Love your products! Can't wait to meet you and the gang in September
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Re: The Death Of The B2B Salesperson [Infographic]
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Nice read. Good printer. I am curious about the 'device billing'. What exactly do you mean by 'device billing'?
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
I will answer that tonight, off to a few appointments this afternoon
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Device billing is when you charge a flat price for service each month. There clicks are unlimited, however the client needs to buy the consumables. Preferably from you.
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
What consumables are not included? Only the toner? What about other parts like drums, fuser, rollers etc.? Do you do those kind of agreements for MFP's too?
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
No, we are not doing any of those agreements with our MFP's. With the printer the device billing would not include the drum, or fuser. Client would pay for those. Device billing is a practical maintenance agreement for the new A3 ink based MFP's. Epson will be launching their 100ppm color device shortly. The only consumables is the print head and the ink. It's rumored that the print head will be warranted for 3 years. In addition the print head is very costly. The idea would be to charge...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks. Interesting. I wonder what the advantages and disadvantages of those ink jets are (compared to laser MFP).
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Client Pro's: Lower purchase or lease price for hardware Faster print speed than laser based vs same segment ink vs laser Unlimited pages No overage billing No unpredicted costs with overages Less downtime than laser Client Cons: Quality of prints or copies may not be equal to laser (does not matter if prints or copies stay in house) Print Head cost Ink cost may be higher than color laser, however that may be off-set by the lower purchase price Anyone care to add?
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks! Same functionality regarding scanning? Scan to email, smb, ftp? Secure printing? Authentication and account track? Ability to implement solutions like paper cut? I guess this will be my last question
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
I'm not sure about PaperCut with the HP products, I do know that PaperCut is supported with the Epson 100ppm color device. scan2email, scan2folder, secure, authentication all yes with both devices. Not sure about account track as a standard feature
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Had a conference call with Epson Monday afternoon. They said the ended up with a 1 year warranty on the print heads but you can purchase an extended warranty for something like $250/yr.? I didn't write that down because the only thing that matters to me is what gets passed on to the customer and manufacturers warranties are seldom passed on. Epson Ink Process advantages: No heat so no heat related issues...no fuser, no cooling fan, no warm-up. Consumes 50% less power No drum or developer so...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Interesting, I thought jh told me the cost was 2,500 per year. I was like what? Can you find out exactly that that cost is. I'm curious as I guess we all are
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
I guess he was just referring to the Epson C869R (25 ppm). We kept asking questions about the 100 ppm unit and I lost track which unit this information applied to. Sorry for the confusion. We have a launch on the 11th and he promised more info on the 100 ppm at that time.
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Would love to know more about the launch when it happens
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Just to be clear, it is an Epson Launch, not a launch of the 100 ppm. He just said that he would know more about the 100 ppm when he came on the 11th.
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Re: Smart Operations Panel
I'm doing the same as Old Glory. It's taken some time but I'm able to train new Ricoh clients on the new interface. It's takes a lot of practice because I'm still use to the classic GUI
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Re: The A4 Challenge or Opportunity
In my experience A4 machines are as much or even more hassle than an A3 machine to install and train which I do myself for the customer but my income off of the sale of the A4 device is a fraction of what it would have been had I sold an A3. Beyond that most A4 machines lack a document feeder built to handle the page volumes of walk up copying and scanning my customers do. At the end of the day I have to make a living so I spend my time on A3 opportunities.
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Re: Is selling at cost the future for print hardware?
Not true. But car dealers routinely "train" using whatever version of the truth they think will make a sale.
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Re: New A3 TASKalfa 305/255
Sounds like Kyocera won't have much use for dealers if you can train a monkey to set it up and service it.
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Re: New A3 TASKalfa 305/255
That is the future of most small and mid sized machines. Prepare yourself.
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Re: Quake in Japan
(Updates with Honda, Nissan closures beginning in fifth paragraph. See {EXT2 } for reports on the quake.) March 11 (Bloomberg) -- Companies including Sony Corp. and Toyota Motor Corp. halted output at plants after an 8.9- magnitude earthquake struck off the coast of Japan, damaging production facilities and causing power outages. Sony halted and evacuated six factories in northeastern Japan, said Yasuhiro Okada, a spokesman at the Tokyo-based company. He said the company was assessing the...
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Re: How will the earth quake in Japan affect...
Toshiba HQ Bldg. in Tokyo is designed to resist earthquakes. Employees actually felt sea sick on the upper floors as the building gently swayed back and forth absorbing the shock waves. The elevators stopped woring. All Toshiba employees are OK and the earthquake had no significant effect on MFP production. MFP production is mainly in China. Toshiba has closed all non essential facilities to comply with Govt request. In Tokyo, there are now rolling black outs and interruptions to train...
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Re: Sales Manager Advice
I don't think you could have a selling sales manager who also (actually) manages 6 people. Selling sales mangers are great in areas that need someone in charge but the number of reps do not justify a manager (usually 2-3 reps). If you want someone to hire, train and actually manage people, don't give them a quota for individual sales. If you want someone to answer a few questions and turn in the month end paperwork without really "managing" anything, go with a selling sales manager.
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Re: Ricoh Launches New Aficio MFPs With App2Me Solution
Without limits? If you sold a 171 and the customer had 50 workstations, you would install the print driver (and then the fax driver) on every one of them? My suggestion is to incorporate a reasonable limit to the installs. The customer needs to learn how to install the driver anyway since I doubt you would come back out in six months to install a driver on their new PC. Five workstations per device seems to work well. That's enough to make sure everything is working and train the customer...
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Re: Q. How does your company handle networking charges?
1st 90 days, all inclusive, with no time limit on hours required to get the customer to say they are happy. Thereafter, billable at $95.00 per hour onsite. Dealer, Canada
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Re: For all Replublicans, or Indies
Old Glory: I see Perry just came out with a plan for a flat tax for 20%, not sure exactly what that means.....you're from East Texas, what are you thoughts on Perry? I have relatives in Mass that state Romeny is a train wreck.
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Re: For all Replublicans, or Indies
I'm still on the Cain train, I heard someone make a statement that Cain does not have any political experience and I thought, gee that could be a good thing. Really though, I'm sick and tired of career polititians. I think a business man will make business decisions to get the US economy back on track.
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Re: Selling is dead. The Customer Community killed it.
Well written blog, however I as agree with many of the points in the blog. For example: 1. Selling is not dead; it has changed and will continue to change. As the author finally arrives at near the end “old selling” is dead. As buyers change, great sales people have to change with them. Selling is alive and well, it has just changed. 2. Buyer communities did not kill selling. If anything, they can help it. If your company is doing a good job and made a name for itself then the buyer...
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Re: Managed Services "Are You in or Out"!
If you're going to sell I.T. you have to know I.T. and be able to speak their language. I take our I.T. Sales Specialists on a lot of calls, and once they start speaking geek, I know enough to somewhat understand, but the conversation eventually gets to areas that are completely Greek to me. It's just like if we were to get some sales guys from IBM and tried to train them to understand and sell imaging. It would be completely foreign to them.
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Re: Managed Network Services discussion
This is an interesting topic. I'm confused as why copier dealers/mfg think we can manage networks? Why don't we just get a lift and do car repair too? Or while we are at it repair game consoles, watches and diswashers they all have some kind of computer in them. This is a totally different Industry and there is little to no cross synergy. ASK HP!
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Re: Managed Network Services discussion
The company I work for has a full staff IT, programmer, installers, on-site engineers, a manager, I think we have a staff of 5 or 6. We are also Certified Cisco, MS GOLD partner, dell partner and have realtionships with many of the tech distributors. I guess management thought it was a natural evolution for us. I'm learning, I'm not happy with the commission plan. 6% on going is pretty pitiful when it takes longer to close, more meetings and I have to then work with possible 2 or more staff...
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Re: Managed Network Services discussion
Sounds like you guys have started a completely new division. As I said earlier there is no synergy, you had to completely start from scratch except for maybe billing, the overhead is incredible and let me guess none of them work on MFP's and the sales people don't want to sell it because its a PIA for little return. Next, let me guess, (if its not already) will be a quota on MNS tied to MFP payouts. If you sell $30k MFP's with no MSN Commission rate is X% if you sell some contracts it is...
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Re: Managed Network Services discussion
I was being facetious when I mentioned Sears. Just trying to make the point that its not that easy. MPS is easy. Cross train tech guys on HP and Lexmark, that already know imaging basics and turn them loose. Then your synergies take over. Your regular reps sell it and you don't need a stable full of specialists that are persnickety to say the least maintaining it.
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Re: 240WD
I have situations like this before, even though the 240W is only six years old, keep in mind they were around for almost 4 years! Ricoh has now listed them as "limited parts" or something to that effect. This is the first item I would tell them about. There has got be advantages moveing to the W3601 for them. Are they scanning if so, are they only scanning as a .tiff. Are they emailing the scans as .tiffs or are they converting to .pdf, if they are converting to .pdf, have they considered...
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Re: Are you a Data Miner?
I'm averaging about 2 per week but I sell desktop printers all the way up to 80 ppm copiers, both compatible and OEM toner, repair/maintenance agreements, document management and MPS. The ones that call in usually find me through keywords i.e. Atlanta Kyocera Sales ect. Only downside is that the company I work for has a crappy website so, to an outsider, I look like a one man show. I'm really learning web design as I go but lately I've been focusing on SEO. I'm thinking about buying up...
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Re: Are you a Data Miner?
Sure! How much time ya got? "Search engine optimization (SEO) is the process of affecting the visibility of a website or a web page in a search engine's "natural" or un-paid ("organic") search results. In general, the earlier (or higher ranked on the search results page), and more frequently a site appears in the search results list, the more visitors it will receive from the search engine's users. SEO may target different kinds of search, including image search, local search, video search,...
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Re: How True!
Born in '64, dittos on the stroll. Rode my bike everywhere until I could drive. Even rode it into parked car once and dented the fender. I owned up (because that's what we were supposed to do) and went to the door and told the man. My dad paid for the repair, and I had to work it off with dad. I was more afraid of what my parents would do to me than the police. Only had to worry about grades if I made lower than "B", 'cause that was failing in my parent's eyes. No need for a cell phone or...
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Re: Current Lease Rates
As long as we keep going with whoever has "The low rate of the Month", leasing companies will continue to come up with what I call "alternative forms of revenue." As long as lease companies feel that we don't care about anything but low rates, they will continue to lower their rate with the intent of getting their profits back in new ways. How many of you know whether your lease company charges "rental" for days between the day a copier is delivered and the day the lease commences. Even...
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Re: SMB scanning and Administrative Login
Well, alot administrators have a 30, 60, or 90 day password policy. And when you setup a SMB scanning and the file destination is located on a server, the admin usually gives you the administrator password. Well, this password policy will effect you because you used the same credentials for each entry. They CORRECT workaround is to request a separate username and password created just for that MFP itself. And allow that newly created username and password FULL right access to the scan folder...