Tagged With "Fuji Xerox and give Fujifilm"
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Re: 57 Days of Selling "Day 55" The Last Two Days
Wish I had a few that I could give. The stocking is empty!! Thank you, Have a Great Day! Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
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Re: COVID19 "Remote Working" Day Eighteen of Sales
Give #1 a second look. https://business.toshiba.com/b...-business/#more-2420
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Re: Post-Virus We Must Defeat The Zombie Companies!
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
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Re: When is Net New Business not Net New Business?
Jay, We typically go after about any machine other than a Xerox. If someone wants us to service their machine and its not a complete piece of junk we will take it on and will get parts and supplies from dealers etc. until we can upgrade to one of our lines; Savin, Canon, or Samsung. We expect our reps to go out and take service agreements and we pay them the first months billing. Most don't like to mess with 30.00 agreements but they add up and eventually you find a big one. We had a rep who...
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Re: When is Net New Business not Net New Business?
We do almost the exact same thing... anything but Canon, Toshiba, & Xerox. If I could get Reps to bring in 4 figure maintenance agreements, life would be spectacular!
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Re: When is Net New Business not Net New Business?
We were staying away from Toshiba for a long time until we had a friend who could sell us parts, supplies, and give us manuals etc. those 4 figure contracts certainly do help. Seems few and far between but I'll take them when I can get them.
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Re: Are Copier Sales Reps Asking the Right Questions
As you said, this blog wasn't meant to cover all the bases but your comments about brand loyalty and brand/service provider loyalty are only true if the decision maker has been the same for each decision. If you aren't talking to the owner, you may be talking to a totally different person than the one that made past decisions. You need to know that before you decide whether to pack your bags and walk away. Also, in a leased equipment environment, the decision to stay with the same brand and...
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Re: Fifty Seven Days of Selling Copiers
I figured the least I could do for my DSM is to give him Twenty bucks!!!
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Hello Art and the rest of the P4P members - Our industry association (ELFA), along with several independent law firms that represent many of our industry members are reviewing this legislation to determine the actual effects it will have on the industry as a whole and to provide guidance so that our members will be in compliance with the legislation. What we know at this point is that is you are involved in offering financing to businesses in California, you will be subject to this...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Here is a report from leasingnews.org. One of their legal editors is doing a three part review of this legislation. Leasing News Exclusive: State Senator Steven Glazer and the genesis of CA SB 1235 (Part 1 of 3) By Tom McCurnin Leasing News Legal Editor This is important not only if you are doing commercial business in California, but this may affect other states. If you are new to this, here is legislation passed both the assembly and senate, awaiting California Governor Jerry Brown’s...
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Re: The A4 Challenge or Opportunity
Nice job Ray I've been touting A4 for many years, give the client what they want and educate them that A3 is not way to go. "If I'm not selling A4, then my competition is". Funny, when I mentioned this to a DSM, that DSM replied that we'll subsidize the A3's so you can place them
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Re: MFP & Copier Stream of Payments Calculator
Thanks Art. I'll give this a try. Sincerely, Walter Thomas Branch Sales Manager Sharp Business Systems San Diego Phone: 619/258-1400
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?
TimB: Thanx for the comment! I believe you with the top ten in R & D for Spend to Sales ratios, but I don't R & D being conducted for copiers not like Canon, Xerox, KonicaMInolta & Xerox. If it walks like a duck, quacks like a duck then it must be a duck. Toshiba's market share over the last ten years in the US has always been at or near the bottom of the pack, thus they are cellar dwellers, bottom feeders, in the US market. You are correct with the MA, they were not asking for...
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Re: Copier Scams Part Deux "Dude Where's my Copier"?
Art, it's a part of the industry that I doubt you will get rid of. I would like to add my own "observation". I don't think that 99.9% of dealers do a good deal. If 99.9% was the case these instances would not even be noticed because they would be unheard of. I think the reality is that around 60-70% of dealers are OK. Another point is that the leasing companies do not give a damn about the state of the copier at the end of a lease. As long as the customer has made all the payments they're...
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Re: Smart Scanning with Scan2Cloud Apps
Hey Art, Good post. I didn't know too much about DocuShare so I'm glad I could read about it. I think Canon products deserve a mention. The imageRUNNER ADVANCE line allows you to directly scan to/print from Google Docs and Microsoft Exchange. This is a free feature. Larger imageRUNNER ADVANCE units allow you to scan directly into Microsoft Word and Powerpoint (again free), and if you add the Universal Send Advance/Security Feature Set you can create PDFs with OCR, annotations and...
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Re: HP & Sharp "What is Canon Thinking"
I don't think that anyone who bought an Edgeline, or further back the HP rebadged Konica MFD's, will be keen to give HP another go.
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Re: Can a Digital Copier Scan to Dropbox?
Great Post Art. Xerox have a DropBox app available for their new ConnectKey devices but the user has to buy a scanpack which cover X number of scans and has a 12 month shelf-life. The advantages of having it on the MFD as an App is that any user (e.g. at a college) can log in to their DropBox account and print or scan to / from their own account securely. We've been doing the same as you and circumventing the charge or need for an app by pointing the scan to a DropBox folder on a desktop.
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Re: Lease Maestro Checks into Print4Pay Hotel
Hello Garrett - The dreaded "Evergreen" clause. This clause has caused many problems customer and dealers over the years. Depending on your situation, it may be tough for you to get the customer out of the contract early without some significant work on yours and the customers part. Based on your comment of "win the business", I am assuming that you are not the original dealer that put the customer into the lease with the an "Evergreen" renewal clause. If this is the case, there is a good...
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Re: 5 Questions for HP about the Acquisition of Samsung Printer Business Unit
As of this date, BLI has published no specs on the new A3 product line. HP's website has posted a few images. http://www8.hp.com/us/en/hp-ne...s/2016/GPC_2016.html Tiered billing has been offered by Kyocera and Xerox for a few years. I think the tiers are very low and a customer quickly gets knocked up to Tier 3 full or above market price.
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Re: Will H.P. Uber the Imaging Channel
This is a great article! One point that I disagree on is that HP will be entering the SMB market with this acquisition. What's the point? Dealers own the SMB market, and most dealers will sell whatever their customers already have. Where HP has the advantage is going into their national and global accounts where they dominate with MPS contracts on A4 devices. Finally, they can go back to the banks/governments/etc and kick out the Canon/Ricoh/Xerox A3 devices that are in there. And because HP...
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Re: How Far Out On the Pier Are We?
Ray Stasieczko Great point with the typewriter industry. Many of those typewriter dealers saw the writing on the wall and moved into the imaging industry. They survived, they flourished and they made the change to another product within the Office Technology Industry. There are too many brilliant dealers principals out there that will let themselves fail by staying on board a sinking ship. Those dealers will innovate because they have too in order to survive. Those that are not brilliant...
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Re: The Quest for $200K "When I bit off more than I could chew"
I’m with you. In July i surpassed my yearly quota and set a goal of 1,000,000. I knew it was a stretch but thought “what the hell, let’s give it the best shot.” December has not been terribly kind. I’ve helped our reps get some deals closed and while doing that had moved things to other dates etc. had about 60,000 orders that look like they will go to January unless something happens before weeks end. I think I’ll finish up around 830,000 - 860,000. 140k to 170k Short but it’s been a...
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Re: 5 Reasons Why I Like Print Audit Best Over PaperCut
Great Article! Of course I am a bit biased... I'm not sure if the reader who commented is familiar with the standard rules available in Print Audit 6/PCS Director. They exist under the Printer Profiles section and can be implemented across the board with a click of the mouse. These basic rules address color usage, duplex print as well as limits on pages of print. By definition the basic rules apply across to board to all printing (subject to that Printer Profile). These rules are also MUCH...
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Re: Little Story About a Man Named Jed
I hate situations like this when you spend your time working a deal and then everything goes silent and you get the we went the stupid route call. Over and over again I've found that IT guys are total email monsters. You can call 10 times...nothing. Throw out an email and bang they are back online. If you can get their I try to get their attention with the subject line with a problem statement included like "Current (Ricoh, Xerox, Kyocera) Copier Lease Due With Issues Pending" for example...
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Re: To Ricoh "What I Want for Christmas"
The best thing Ricoh could give us is advanced scanning functionality as a standard feature. To be able to navigate to whatever network folder a user wants would be huge, as would the ability to scan to Word or Excel. Canon already has these features, so we are at a huge price disadvantage if it is functionality a customer needs since we have to add ICE (which has a less-than-desirable UI) or NSI AutoStore.
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Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!
As an independent dealer we are definitely giving away too much Pro Services in the SMB space. We kind of us it as a sales pitch against the National vendors who almost always charge Pro Services. Right now we are starting to give the customers invoice for many Pro Services that we deliver but offset it with a credit, so that they can see it's value. This will set up a future invoice where there will be no credit. We leave it up to the sales rep how he sells the workflow and how much...
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Re: Tell em Columbo Sent You!
Thus, I took all the comments and made zero mention of the LinkedIn connection. I did ask about all of the other players and received. Names of the three other vendors, machine models, and monthly lease pricing for each of them. AS predicted price will play the most important part of the buy in, however, I was able to get me and my company to the top of the list (did not give the price yet)m due to the knowledge that I brought to table for automating a workflow process. Gotta just figure out...
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Re: Tell em Columbo Sent You!
If he gave you their lease pricing, he'll give them yours. You were right to hold that back and if price is all important, before I gave him mine, I would ask if all other proposals are in. If yes, then I'd ask, "If my price is best, any reason we couldn't go forward", etc. If price is all important and all prices are in, what else id there to do?
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Re: Canon Business Systems Pulling a Ricoh
I am dealing with this right now, my DBM is looking into it but I'm skeptical having lost two previous accounts to Ricoh Direct. One was a school district we had seven mfp's in Ricoh had one billable obsolete AF 650 so "technically" we weren't the incumbent. Ricoh has a lot of ways to get around their rules. Ricoh "says" the dealer cost is the same as direct but we see them sell at our cost all the time. Originally Posted by txeagle24: We've had issues with Ricoh finding (or try really hard...
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Re: Canon Business Systems Pulling a Ricoh
We're in Illinois. I have brought in my DSM/DBM and a Ricoh Solutions specialist when necessary didn't help in the last instance. When we see Xerox selling off the state contract they usually sell at below our US Communities cost. This is a broke ass state and price is often the only "value" they care about.Originally Posted by Larry Kirsch: Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it...
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Re: Canon Business Systems Pulling a Ricoh
This has been a great thread so far! We're a mid size dealer in central pa and have most of the directs knocking around in our area. TABS, KMBS, RBS, CSA, Xerox and now Global just bought a small dealership. In addition we have quite a few other Indy dealers like us. I whole heartedly agree with what some one said before about selling the value of your company, service and the relationships. I've also told customers point blank I cannot compete with the directs price so if that's all that...
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Re: Canon Business Systems Pulling a Ricoh
We've had issues with Ricoh finding (or try really hard to find) ways around Rules of Engagement. One example I will use is a former customer I had that had all of their local Ricoh MFP placements with me but had a few old units from Xerox locally & several Ricoh units in a different market from RBS. The customer was looking to upgrade a Ricoh machine that I had placed a few years earlier. Ricoh went in and gave them pricing that was 25% lower than I could offer, & when we brought up...
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Re: What is your "WHY" in Social Selling
Larry: Good stuff, can you check out my profile for me and give me a few tips?
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Re: State of the "Art" Sales Technology
Hey Jeff, Art's Box Approach (I believe) is using 4 different methods of communication: Phone Call LinkedIn Email In-Person Cold Call You "box" the prospect in until they finally give you the time of day. Using all 4 methods of communication ensures that you are optimizing your ability to reach the DM via his preferred method.
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy
Czech is right. You'd think the customer would learn. I've seen those customers who have been hosed and know it do business with the same crook again because they promised to make it right. Dealt with one recently who had two large canon devices and got hosed by the rep and turned around and bought two more from the guy again. Blows my mind. ive walked away from a few deals with ridiculous demands (nothing as bad as the story) and usually the customer has said ok no problem. It's like they...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy
Yes, I had an account who had TWO Xerox down for over two months and would NEVER do business with them again. I had been renting to this contractor for years and really made a great proposal and pretty much expected that sale. They stayed with Xerox!! You just wonder what their thought process is on these kind of deals. They will end up in the exact same boat in 5 years and go through the motions and get absolutely nowhere. Good Luck!!
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Re: Ten plus Tips for Cold Calling in the Field
All great stuff. I'd like to add in a few more points. 1) Never use a cold call to sell, only to gather information. Receptionists and office managers are loaded with information because they are the primary users. Ask if they are having any problems with their copiers and you might be surprised with what you hear. 2) The 4 most important questions you need to answer in every cold call: What do they have? How long have they had it? Who is the decision maker? Who was their previous vendor? 3)...
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Re: HP should Buy Xerox
I am deeply concerned about the race to the bottom with A4 product. A4 product certainly gets better everyday and some salespeople say it is just as good as A3...maybe true... except for your commissions. If you like Kraft dinner or Ramen noodles, downgrade your customers from A3 to A4. Let us not forget one of the largest A4 players out there is Lexmark. Lexmark is a 100% Chinese owned company called NineStar based in Guangdong, China. If you cheer MAGA, you cannot cheer Lexmark. God knows...
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Re: HP should Buy Xerox
Appreciate the comments. However, your arguments regarding A4 vs. A3 pertain to what’s good for you. Industries which are going through disruption or when an industry’s particular product or its services become less valuable to those once dependent on them. The disease of Product-Centric thinking will infect those with a stubbornness to modify. It is not up to those who sell a product or service to determine its value. Its value is determined by those who buy the product or service.
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Re: HP should Buy Xerox
In 2016, Apex Technologies (now NineStar Corporation) purchased Lexmark at a 17% premium above its share price. In the background, the Chinese gov't had purchased a 5% stake in Apex (at that time a relatively small and unknown maker of 3rd party toner and inkjet cartridges). In fact, Lexmark sued Apex for for at least 15 patent violations. Via what is known as the IC Fund, the Chinese gov't is supporting its technology companies with the goal of of advancing China's, "Made in China 2025", a...
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Re: HP should Buy Xerox
There is little to no margin in A4. Folks who want those products are just going to buy on-line. Let them. Best bet is focus on areas where you can still make money. Let other people chase the race to the bottom stuff.
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Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"
Fuji might be the modern version of Konica’s Ikon CPP500 & Danka. What’s old could be new again. But don’t worry, according to all the naysayers, the industry has been dead since copy machines were taught how to print, scan and fax. Yes that right, I said copy machines, not MFP,MFD, XDF or whatever kids are calling them these days. You wanna make $200k per year selling gear, come and move to Wisconsin and we’ll so you the path to what could be...
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Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"
Xerox floats the idea of buying HP on the same day that the Fuji Xerox/ Xerox tussle seems to be resolved. Does that sound like a coincidence? I think Art hit the nail on the head when he said "In addition they would not have to purchase MFP's from Fuji Film in the future." I think this is Xerox's way of letting Fuji Xerox know that they do not hold all of the cards.
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Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"
@SalesServiceGuy yeah that did seem kind of odd, however the Miami Herald did report that HP received a proposal from Xerox late yesterday. Ty for the comment
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Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"
@dimaxusa I agree what comes around goes around, will be interesting to see how things pan out. I'm having one of my best years in the business, however the last two months have been terrible. But I'm not ready to give it up, many more good years are still ahead of us
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Re: Xerox, HP, Fuji Film, Fuji Xerox "It Just Keeps Getting Curiouser & Curiouser"
HP's head office is in Palo Alto, California. How could the Miami Herald in Florida, not known as a beacon of copier information and clear across the country, have this kind of information? Did someone at Xerox (?) deliberately leak confidential information to publicize a rumor?
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Re: How To Sell Copiers In The Age of Coronavirus
That was a great 45 minutes! Gave me a few ideas. I plan to watch again as there was a lot of content to take in plus forward to my sales teams. Really appreciate the recording. Two very informative videos from the CEOs of Konica Minolta and Xerox on what they are doing and what is happening with their companies during the Corona Virus pandemic https://www.youtube.com/watch?v=6GbwTyfpX8s Konica Minolta has health care robots to measure patients temperatures walking into hospitals and to help...