Tagged With "On-Site"

Our company is known first and foremost for its service. We have a competitor from the next state over who sells the same product line but uses generic supplies and might not show up for 3 days when the customer has a problem. They will quote $0.00 nothing for the service plan and promise the world. They are hard to sell against on price but for every deal we lose to them we probably pick up two disgruntled accounts of theirs.

I think it still matters. Fisher makes a good point. A lot of times we may lose based on the price but pick up a couple accounts from the competitor who is doing a lousy job for the customer.

I hear you on that, I just picked up one today from that same vendor. But it was for the maintenance portion of the account. Doesn't help me know, since they have two devices that are less than two years old. All I'm stating is that we tout how good we are until we're blue in the face. Maybe we need a list of anti references for those dealers that don't perform good service?

Just a short note here. It's COLD here in NJ, going down to 9 degrees or so tonight. At the dinner table tonight my wife told about the Church furnace that had malfunctioned today. Morning Mass meant no heat. MY wife call the service provider that they use for heating and cooling after she arrived at work. MY wife then stated that the service provider was there by 11AM ish, the furnace needed a part and the cost for that part was $1,300. She thought the part may have been pricey but then...

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