Tagged With "Top Secret"
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Re: Top Ten Copier & MFP Quotes for November 2016
What’s happened to our membership? I didn’t opt out! Sue at Copy-Fax
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Is it just me, or does West McDonald look like Wolverine? I watched the Seat-Based Billing video that was posted from the Top 100 Summit. Definitely some interesting points going back and forth. Print Audit has done a great job of persistently marketing seat-based pilling to the copier industry.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Czech funny you should mention that "wolverine" look, it was actually one of the "challenges" at the event. Whom ever had the most completed challenges won a MS Surface tablet. I did not win.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Tx, awesome post! The conclusion for managed IT was at our own round table and not the general audience. One of the dealers in my group is heavily involved with managed IT, and thought it would be great offer. Yes, it was stated that MNS is only used by copier dealers and should be referenced to what you described. TY for the awesome reply!!
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I will also add since you mentioned wanting to do this on copiers/MFPs: our industry also needs to get the idea that MPS only has to do with printers & A4 MFPs out of their heads. Output is output, & our clients don't see any difference so why should we? Properly deploy what systems meet the client's needs (or just get rid of them if that is best) & be of service in whatever way you can. Hell, our customers want all of this stuff to go away (just wait til the Millenials are in...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Is it just me, it seems that the general rule of thumb for the copier industry to end users is "the take or leave approach". Meaning, come hell or high water we're not going to change the way we bill, the way we support, or the financial solutions that we offer. While I was at the Top 100 conference, a rep from Wells Fargo spoke about the billing options that they now have in their leases. One of the options was for seat billing for managed IT services. My thought is that if it's available...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
No, Art. You're spot on. I haven't had many jobs outside the industry, but the majority of the old guard is so proud of the way they've always done it & receives so much validation from other dealers with the same mentality (via BTA, CDA, SDG, et al) that they often refuse to admit the need to change until it's practically too late. There are ideas & concepts that I brought up 3-5 years ago that were considered to be "interesting but not really necessary" that we're suddenly latching...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Great minds think alike!
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Re: Top 100 Summit Highlights
So refreshing to see our industry being open, social and online like this!!
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: A Few Copier Vignettes from the Late Eighties & Nineties
Art, You and I are from similar professional backgrounds and times. We started in 1980 selling Sharp and Juki typewriters. Everything sold near MSRP. Then the fax boom came and we caught that wave perfectly. We sold Ricoh thermal faxes for full list ($2995.00). The only issue was cash flow; we sold them faster than we could order and purchase them. Copier Maintenance agreements went from .022 up to .035 and did not include drums, developer, toner, fuser rollers or lamps! Also, like your...
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Re: A Few Copier Vignettes from the Late Eighties & Nineties
Yup we have the same issues with cash flow. It was a great problem to have. The Hunt for Red October was a great book, even found the movie awesome too! Ty for the comment, we should connect for lunch one day
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Re: CBS NEWS REPORT ON COPIER SECURITY
Art, this is a serious issue. This is no different than hard drives in our computers, laptops, netbooks or anything that uses a HD. They are all storing electronic digital magnetic information. Those that have encryption are not safe if you know what you are doing. These encrypted containers can easily be tapped and opened. If you don't believe me do a little research on computer forensics. http://en.wikipedia.org/wiki/Computer_forensics This has been an interest of mine that is quite...
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Re: Drum Yields
Many drums fall short for a variety of reasons. A little know secret in the industry is that you would only get "x" amount of pages based on multiple page prints. Meaning if you always printed just one or two pages you could drop the drum yield by quite a bit. I too would like to hear from others on this!
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Re: Managed Services "Are You in or Out"!
The secret is for them to produce enough revenue so that they are not "extra."
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Re: Sharp Selects Southern Duplicating Of Mississippi As Authorized Dealer And Expands Na
Another secret? http://southernduplicating.com/index.html
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Re: How do you feel about the industry?
Don't let out that dirty little secret everyone will want a raise! Really that is the truth. We sometimes think everyone would love to sell copiers for a living but in reality it is very very difficult and difficult to find people that can do it well. I think it is easy (30 years of thinking a warped way) but when you get a newbie to the industry they think you are "insane" when you tell them to forget everything they learned in marketing class, or speaking "Portuguese" when you try to...
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Re: GlobalScan Training
We have a 40-system install of Global Scan and the need for training is minimal for the Ricoh reps and the end-user. Global Scan has fewer options for customizing a scanned document compared to Scanrouter Lite or Pro. Also, the options for sending are found in one spot and not broken out into several tabs. Operating GS is easy, the issues I have are with the software itself. There are at least two glitches with the software or MFP firmware that Ricoh has yet to fix. Our customer has had the...
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Re: Canon Introduces Superior Speed
I wish Ricoh would get it! It just makes me sick when I see Canon moving forward and Ricoh standing still. I hope they are keeping some top secret project hush-hush and we get a surprise soon.
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Re: Big Tom Out as Prez at Ricoh
Just the beginning...? It has now been a little over six months since the merger of Lanier and Ricoh into Ricoh Americas Corporation. During that time, there have been many changes in our organization and we have all experienced some of the good and some of the bad that change brings. The merger of two organizations having different cultures, systems and business methods is a difficult undertaking and what we have seen since April 1 certainly confirms that fact. I am aware of how hard all of...
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Re: Gas Price Check
For those who beleive... , as I do, gas is the one product that affects everyone, we use it everyday, each and every single one of us (except for people who do not own a vehicle). I have always believed and still believe that energy prices are manipulated by governments, commodity markets, traders etc. Historically gas prices have eroded prior to a Presidential Election. I also believe our government hides many things from the general public Freedom of Information Act: Scope The act...
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Re: Sales Tips
How to Pitch Your Prospects Here's the secret. The way to close the sale is to avoid pitching your prospect. That's right; don't try to prove to them you're the perfect solution. That's the wrong strategy and is a waste of time. The best way to "sell" your prospects is by getting your prospect to do the work for you. Get them to tell you three things: 1. What they are trying to achieve 2. What they want 3. How your products or services can help them
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Re: Need Input for Color Deal
From the outside looking in, this deal begs for a total solution proposal that takes into consideration more than just speeds and feeds but you can't do it justice by tomorrow afternoon. What is the nature of the content? Is content that is color static and the variable B&W? If so, they would be better served financially with pre-printed stock. Is the intent purely to generate an invoice or do they intend to use this output to promote products or services. If it is the latter, have you...
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Re: Sales Tips
What if you could actually be more successful without selling? Until now, nearly everyone and everything that you've heard or read about marketing has been aimed at hiding your valuable money-making secret from you. They've been demonstrating the worst possible way for you to get business -- and suggesting (or insisting) you follow their lead. They've told you to sell, sell, sell... advertise again and again... push hard... and then get up the next day and do it all over again! Why? Because...
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Re: To Ricoh "What I Want for Christmas"
This is what I've heard from Ricoh: Color wideformat scanning available on new 10pp or 12ppm in mid 09. That's alot of help, nothing for LV in the for seeable future. Color Gelsprinter supposedly on the way for late 09 or early 10. I'm not holding my breath for this. Unless Ricoh is keeping a GIANTIC secret, they have no plans for a 45 plus A4 mono or color device.
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Re: In Search of the Office Imaging Industry’s Top Sales People
I just do not understand why this is necessary. Unless of course you and Art are on some sort of a reward, working for or with the US Inland Revenue people ? We all know who we are, that are any good at selling !!! I do not see any real benefit other than those with Narcissistic tendencies.
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Re: In Search of the Office Imaging Industry’s Top Sales People
At least with this award not everyone will get a trophy~
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Re: In Search of the Office Imaging Industry’s Top Sales People
What about the direct side Art?
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Re: In Search of the Office Imaging Industry’s Top Sales People
Larry: Both Direct and Dealers are good!
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Re: Net New Business "How Do We Do It"?
I personally don't think there is a secret to it - just follow up and be the better rep. My competitors are huge companies; everyone knows who they are. However, their reps are lazy and don't visit their customers. Prospects are amazed when you have been following up with them within the past 3 years or so; meanwhile their current vendor has been through 3 reps already. It really is out of sight, out of mind in this industry.
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Re: Jam Frequency
Jomama, When I go to a machine, I check the total prints since last call, and the total jams since last call (among other things) and determine if the machine is performing at an acceptable level, considering lots of things like # of operators, environment, correct volume for equipment etc. Are you saying that your equipment runs from PM to PM with no jams? I need to know your secret!! I think also that what is tolerable to the customer and service dept has something to do with it, but my...
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Re: Jam Frequency
beachcopy, there are no absolutes.(Except w/ orange juice) But we agree that the right volume and care levels are imprtant to the MCBF. My secret is keeping the machine clean and the customer kept informed on its operation. We have some (and I'm talking digital models from the last 3 years) that literly go from PM to PM. We have a few that were sold in the wrong envirnment and we upgrade where we can. Downgrading where necessary? I dont think so! We just bite the bullet and do the calls.
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Re: Top Ten MFP Copier Industry Predictions for 2015
I really like number 4, and I believe #7 is going to happen sooner than we expected. I hold out hope as well.
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Re: Top Ten MFP Copier Industry Predictions for 2015
Not liking the Kyocera part of #4 at all. On the other hand really liking # 10 Add: Color equipment will become more prevalent with costs of color equipment continuing to drop and coming more in line with monochrome.
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Re: Top Ten MFP Copier Industry Predictions for 2015
5) - Canon bought a very large stake in one last year (Therefore). Locally hosted or cloud based.
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Re: This Week in the Copier/Office Equipment Industry 10 Years Ago Fourth Week of April 2004)
I will be out of the office starting 04/23/2014 and will not return until 05/13/2014. I will have limited email access, if this issue is urgent and requires an immediate assistance, please contact Eileen at eileen.cleary@tabs.toshiba.com. Thank you. This message (and any attached files) is secret, confidential and proprietary and is intended solely for specific addressee(s). If the reader of this message is not the intended recipient, please notify the sender immediately by reply email and...
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Re: My Top New Years Work Resolutions for 2015
Hey Art, Was wondering if you set resolutions to get x amount of $$$ in your pipeline for the year?
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Re: My Top New Years Work Resolutions for 2015
Nope, no resolutions for x amount of dollars. It's my belief that if you do the prospecting you'll have the pipeline of dollars.
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Re: view
This email has been sent to me about 10 times. Best Regards, Bernie NEW ADDRESS 10270 Alliance Rd. Blue Ash OH 45242 513.821.1199 phone 513.821.1190 Fax Duplicator Sales is now... [dsc logo] Bernie Reagan President DSC Office Systems 513.235.2867 Cell Read Bernie's Blog - Copier Truths, Myths and Outright Lies< http://www.duplicatorsales.com...-are-different/blog/ > www.DSCoffice.com < http://www.dscoffice.com/ >
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Re: view
Bernie: I am uploading pics to the site. Your account is probably set to receive a notification every time there is an update. You can change that by going to your profile setting on your profile page. Art
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Re: A Funny Thing Happened while Phone Cold Calling Today
If I could make sixty calls in one day I would feel like Superman. What's your secret? My current process is: a) Research the prospect and company b) Write out a potential value proposition c) Contact the customer to schedule an appointment d) Depending on the outcome, follow up with an email or LinkedIn message 4 calls per hour * 6 hours = ~ 24 calls / day
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Re: How to Make Your Documents Great Again!
I'm really bummed that no one can find the time to chime in. I'll start it off with something Adrian gave me via email. Eye-catching graphic. Dan Kennedy is using the “Top Secret” graphic to catch his prospect’s attention. My personal favourite is to use an envelope printed with my company logo in colour. This gives some branding art to my envelope to differentiate it from other pieces of mail they might have.
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5 Reasons Why Those in the Copier Industry Should Be a Print4Pay Hotel Member
We've all heard the expression, it's not what you know it's about who know. The larger your network, the more access you have to opportunities. Almost twenty years ago I created the first and still the only web based forums for copier industry professionals (not a tech forum). Over the years I've been able to lean on others in the industry to get information that I need to close orders through the Print4Pay Hotel forum members. Sometimes it's competitive info, pricing, what's good, what's...
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This Week in the Copier Industry 15 Years Ago, The Last Week in September 2003
Last week was a killer! Not that I sold anything, but I had a golf outing on Monday (did secure a meeting out of that), two full days of training in PA on Wednesday and Thursday. Friday AM I left for the Jersey office and what should have been about 2.5 hours turned into almost 5 hours because one of the major highways was closed in both directions. I had to bird dog my way home on the back roads of eastern PA. Enjoy these threads from 15 years ago this week! New Ricoh Type-H Staple...
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Xerox First to Receive Security Authorization from FedRAMP for Cloud-Based Managed Print Services
NORWALK, Conn.--(BUSINESS WIRE)--Sep 25, 2018--U.S. government agencies can now meet federal security mandates, consolidate sprawling and fragmented print infrastructures, and better manage costs with a simplified procurement of Xerox Corporation (NYSE: XRX) cloud managed print services (MPS). Xerox sets the federal standard for security as the first MPS vendor to receive authorization for its cloud-based services. The Federal Risk and Authorization Management Program (FedRAMP), which...