Tagged With "Repair Order"
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Re: Perspectives on Riso
I know this isn't, most likely, the perspective on the actual usage of the riso's but we had looked at becoming a dealer when someone in our market went out of business. They were the only riso dealer in our market. I find it easy to sell against the riso unless someone truly needs 150 ppm and doesn't care about anything else. It seems I only see them in church's now where they are very old school and they say "that's just the way we do it and don't want to change." We decoded agaonst being...
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Re: What's the weirdest place you've sold a copier to?
Picking up a signed order in the morning for a Canon color with hole punch and staple, from an Amish farmer-printer. Best two parts of the qualification process was having to run samples of a digital plate to run his offset presses and ensuring the power was in spec to be run off of his diesel generator/alternator set up. Oh yea, and he's got a tow motor we have to use to get it to the second floor. Been selling almost nine years and have been in lots of unique places too. Starbucks roasting...
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Re: 57 Days of Selling "Day 44"
Love it Art! I had a day of running around with a networking luncheon followed by a training for a new device that I sold earlier in the month and stole from Sharp. I was extremely late to the party with this deal but they already had a canon that was very old and decided they wanted another canon and on top of that wanted someone to deal with local over Sharp and Ricoh direct. Then I was walking into the grocery store on the way home and got a call from a person I quoted a machine to about...
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Re: Need HELP! Kyocera Color A3 question
Copystar/Kyocera 7052ci and 8052ci are still current models as the 7353ci and 8353ci were just released. same goes the the 70/80ppm mono's. not sure when they will get discontinued but we can still order them as of today.
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Re: Will outside Sales Rep's go away?
Monte I don't believe you are paranoid! The ecommerce is a real threat for sales peeps. In order to over come that we as sales peeps will need to wear additional hats to better serve out clients. Those as a trusted adviser, become more knowledgeable with cloud services, IT services, MSP, MSSP. It's my belief that we will evolve from just print to be able to consult on all aspects of business office. I would love to hear from others on this as well, this is a great subject for discussion.
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Re: Will outside Sales Rep's go away?
Even if they meet a rep, that doesn't mean that they won't oftentimes turn-around and order online. Building relationships and providing solutions is all good and I have accounts that I am very tight with. However, when the day comes that all the business I get is only from those accounts, I will starve.
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Re: Ricoh Copy Output Tray for MP 9002
Another route you can take with these discontinued options is to order the parts through service. For instance the product code for this one is B756 so if you were to go to rfg-esource and search for the product code there is a parts book for the copy tray option and you (service) can order the parts. I have needed to do this with things like fax options.
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Re: Ricoh Copy Output Tray for MP 9002
When you say you tried to order it do you mean the edp code for the option or the part number? Like the part number for the tray is AF043112.
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Re: Ricoh Copy Output Tray for MP 9002
@msaeger someone on our service team tried to order with the part number is what I heard
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Re: RISO ME9450 Questions
Aside from RISO's SF5130, all of their duplicators now come standard with a network card for network printing. However, printing from MAC OS requires ordering a Mac Driver which requires a license key ordered from RISO - doesn't cost anything to order. Also, RISO's Mac Drivers are always behind with current Mac OS versions. They haven't released a driver compatible with OS X 10.15 even though it's been about 6 months since 10.15 was released. Sorry I'm late to the party.
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: HP receives wave of customer complaints
I'm on this program at home. He was getting regular shipments of ink that he didn't order. You'd think that would be a clue. Technically, when someone cancels our maintenance contract, the toner in the unit becomes unfunded. We have every right to go and remove it. No one ever does but the unused toner has not been paid for.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: Target GP Margins
Jason: Take a look at the RBS quote that posted yesterday! It states, their "best" price the first time. In essence they are teaching their people to be just "order takers". Even the Ricoh web site is no listing MSRP with lines drawn through the MSRP to indicate they are discounting. I have no problem with discounting, however there is no reason to put the MSRP on the site and then draw a line through it, the only reason that is done is to initiate a call to their in-line order taking ...
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Re: Ricoh & Epson = "perfect together" NOT!
We were talking with KIP but my father did not want to order 2 or 3 machines at one time for inventory like they wanted us to. I talked with Oce' and the guy was pretty much like talking to a wall and said he didn't need anymore dealers in his territory and pretty much hung up. I would like to have an alternative and not be at Ricoh's mercy. I have tried to upgrade 3406's with 3406's and it doesn't go over that well.
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Re: Ricoh & Epson = "perfect together" NOT!
KIP 800's are doing great!!! Every single customer that has demoed it has ordered one. We have installed 6 and all are running great with no issue, we another 12 on order. Only bad part is it is taking weeks to get them. We may never place a "new" monochrome machine again.
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Re: Toshiba e-Studio Erasable Toner 4508LP Questions
SSG, ty for this. In order to erase the blue toner, does the device count a click for that?
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Hello Art and the rest of the P4P members - Our industry association (ELFA), along with several independent law firms that represent many of our industry members are reviewing this legislation to determine the actual effects it will have on the industry as a whole and to provide guidance so that our members will be in compliance with the legislation. What we know at this point is that is you are involved in offering financing to businesses in California, you will be subject to this...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Part Two: Leasing News Exclusive: The Opposition and How Senator Steven Glazer Got SB 1235 Passed (Part 2 of 3) By Tom McCurnin Leasing News Legal Editor The bill was "Engrossed and Enrolled" and presented to the Governor at 5 p.m., September 12th, awaiting his decision to sign or veto. How He Pushed It Through the Legislature What are the takeaways from this interview and SB 1235? ▪ First , I Was Surprised at the Overwhelming Support of Trade Groups for the Bill. When he rattled off the...
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Re: A Few Copier Vignettes from the Late Eighties & Nineties
Art, You and I are from similar professional backgrounds and times. We started in 1980 selling Sharp and Juki typewriters. Everything sold near MSRP. Then the fax boom came and we caught that wave perfectly. We sold Ricoh thermal faxes for full list ($2995.00). The only issue was cash flow; we sold them faster than we could order and purchase them. Copier Maintenance agreements went from .022 up to .035 and did not include drums, developer, toner, fuser rollers or lamps! Also, like your...
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Re: A Few Copier Vignettes from the Late Eighties & Nineties
Yup we have the same issues with cash flow. It was a great problem to have. The Hunt for Red October was a great book, even found the movie awesome too! Ty for the comment, we should connect for lunch one day
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Re: Has anyone worked with ZooBook?
I went out and contacted ZooBook directly. below is the email I received from ZooBook: Hi Art, Does the scanner send the documents to a shared drive? They can just upload straight from that. To scan directly into a record I would have to check with our developers. Thanks, Earl On 2018-07-17 5:54 pm, Art Post wrote: Hi earl We are not looking to file any forms. All we are looking to do is attach a scanned document to a clients record. Some emr programs allow you to import that document via a...
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Re: Is selling at cost the future for print hardware?
Merlin -- you are absolutley right...like any business there are several costs. but you never know if a dealer had special terms with a their manufacturer to order x amount - or if they were trying to acheive a certain level to hit their quoata or win some award? Really hard to speculate on a business model which we don't know anything about. But the one thing that I do know is that - these idiots are everywhere..... And quite frankly -- the people who want that type of partnership would by...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
William Mitting, printweek.com, 23 November 2009 Shares in press manufacturer Océ are trading at a slight premium to the 8.60 euro a share offer from Canon, indicating the market anticipates Canon may be forced to raise its bid. Last week, Orbis, a 10% shareholder in Océ said that it believed the bid "significantly undervalued" Océ, despite a general impression that the bid was a strong one in order to deter a counter bid from Konica Minolta. Canon requires acceptance from 85% of its...
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Re: Vote for "Open Forums"
Please keep voting, we need to see alot of votes in order to make a decesion on how we go forward!
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Re: Calculating Lease Costs and Effective Purchase Price W/O interest
Thanks Sam for that nice viewpoint. By the way I really enjoyed looking at your website...there was alot of eye opening info there....thanks! GIntel: Let me give you another example that starts to get tricky when you have a buyout to consider. Here is the formula: (Machine Cost + Buyout + Profit) X rate factor = total monthly payment that should be (but does not need to be) less than CURRENT monthly payment for similar equipment. Define similar equipment? That means if they have a 20ppm unit...
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Re: A4s and Single Function Laser in MPS
My first thought is that your post has a lot of jargon in it I don't understand. (I'm directly responsible for MPS, so it's not that I'm unfamiliar with the terms). When Art can't understand your question about and industry he's been in for 20+ years, it's time to back up and re-write . Secondly, regarding your questions about placing supplemental A4 MFPs around, it all depends upon the customer. I have some customers that have central MFPs and NO additional MFP capability. I have others...
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Re: Sales Management
I think it is obvious what you do with people who don't want to work. It is just as obvious what to do with people who DO want to work! Incentives can be a great way to move a product or idea, but dis-incentives are more personal and can be very disruptive for that individual (ie: income tax, sales activity micromanagement). I am a firm believer that good salespeople like to behave as if they run their own business. When governing bodies try to enforce restrictions, penalties, and/or lessen...
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Re: Ricoh Pro C720
Ricoh Americas Corporation announced today the official launch of the Ricoh Pro C720/C720s, a production class multi-functional color system and the latest addition to Ricoh’s Pro series of products, designed specifically for the production environment. This flexible system targets corporate and commercial professional print environments with demanding application needs. The Pro C720/C720s has a robust duty cycle of 320,000 images per month, and runs at 72 pages-per-minute (PPM) regardless...
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Re: Things to Think About!
Thanks Art. This is very good info for all. Also the garage door opener is a hot commodity. Remember a thief does not need a GPS in order to find you. How many people have a some mail or a document that has their home address on it. We don't think of these things. Also how many have the garage door opener out in the open for all to see. We all do it for convenience but it a very dangerous. Remember to use common sense! Lets all be safe out there.
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Re: Ricoh Ikon Letter
Email I sent to the email address referenced above: How will the changes that were announced today affect the RFG Dealer Channel? I work for a Lanier Dealer that was formerly a Gestetner Dealer. One of our primary concerns over the past several years is that RBS & IKON consistently undercut us on price, not only for hardware but also for service & supplies, which is where we make our profit. Additionally, there are currently 9 other entities (including RBS & IKON) in the...
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Re: ComColor IS9000 Controller
With Riso making a push in offering Print-to-Mail solutions, perhaps it would make sense for Pitney Bowes or Neopost/Hasler to acquire them. Pitney hasn't come up for air since they acquired Print, Inc. several years ago in order to gain valuable service & supply contracts with no obligation to sell hardware. Acquiring Riso could be the same type of acquisition, & I believe the Riso platform is the type of low-cost, high-speed solution that could complement PB's automated mailing...
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Re: Colortrac Inc. Distributes its SmartLF Wide Format Scanners via Promark Technology
Colortrac Announces Financial Results and Growth in Scanner Sales Colortrac Inc. Colortrac has achieved record unit sales, revenue, and profit in their financial year ending April 30th 2010. Not including new business from OEM agreements, worldwide unit sales of Colortrac brand SmartLF large-format scanners increased by 24 percent over the previous year. Colortrac's consolidated result (unaudited) shows that group revenues increased by 42 percent to GBP £7.3 million, with a corresponding...
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Re: How are Sales Going for 2010?
For a few of us at my company, sales have been at about the same levels as previous years, but many of our reps are barely treading water. 2011 is going to be an interesting year due to economic uncertainty and the fact that we will have to win more new business than in years past in order to hit our sales goals. We're counting on some hardware to start to "pull-through" in our MPS engagements as we begin the Optimize phase in the MPS accounts we've won this year.
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Re: Ricoh Ends Relationship with Ratio
OK - this is starting to smell like corporate finger pointing. If Ratio.de is closed, who is operating the US office (financially)? And who is providing plotbase PM? (Still available) There seems to be a cloud of secrecy around this mess. It's as if Ricoh's not satisfied with pricing themselves out of wide format. Now they have to prove what corporate moron clowns they are by playing 3 card monty with a key component. BTW, Graphic Enterprises says they can still order the plotbase controller...
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Re: When was the last time you did a demo in your demo room?
the vendor's risk should be proportional to the customer's committment. If they will sign a contingent order then you treat them like a customer. Though, if the answer to this question is based on a cost justificaiton, it would depend upon how streamlined your dealership is... If your salemen are doing the networking then you are gambling with more money than if your dealership has a tech taking care of the fine tuning.
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Re: Possibly moving to Ricoh....
Ricoh has tremendous market share Top four and not in this order KonicaMinolta, Ricoh , Xerox and Canon Ricoh puts much more into R & D for MFP's can others add to this?
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Re: First Look New Ricoh MPC2801_3301
We tried to order a Lanier LD533c (MP C3300) and were told that that the product has been discontinued. Has anyone seen pricing on the new models and Lanier model #'s for this series? The order was placed 2 weeks ago, and Ricoh just now told us that we can't get the product. As you can imagine, the customer is getting antsy, but we can't even re-sign the lease for the new model since Ricoh says info will be released this Friday.
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Re: First Look New Ricoh MPC2801_3301
That's exactly the approach we took, and it seems the customer is willing to step up to the 40ppm. I just wonder if we will hear the same story when we order a 40ppm.
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Re: Ricoh NEW PRODUCT RELEASE - C3001, C3501, C4501, C5501
Dealer cost is exactly the same as the old models. Have them on order and very interested to see how they run envelopes with this new fuser.
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Re: New Ricoh W3601 Prelim Brochure!!!
I had a customer place an order with me on Thursday, I was below MSRP, was going to make a decent commission. Customer called today and cancelled because he could get the KIP for under $10K with color scan!!!!!!!!!
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Re: Competitive Copier Vendors
Don't forget how cumbersome things can be if the business relationship breaks down. How about my all time favorite the "premature termination of lease" penalty? Or if you don't renew with us you'll have to send your off lease machine back to some terrifically distant location at the your expense, in working order.....
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Re: Can you trust the Cloud?
And here's the rebuttal for my statement: http://www.govtech.com/securit...tch-Good-Idea-020711 However, I think the idea of an internet kill switch is rather silly as well. In order for the kill switch to be used, the country would have to already be in total rebellion. No politician is going to throw a switch that costs the U.S. GDP billions a day except in the face of armed uprising.
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Re: How will the earth quake in Japan affect...
The earthquake and tsunami that have roiled Japan so far have not caused sizable production or supply chain problems for the Rochester area's major employers. Eastman Kodak Co. has two production facilities in Japan that produce printing plates. The Gumma facility, two hours northwest of Tokyo, sustained minor damage in the disasters "and should be able to go back in production fairly soon," said company spokesman Christopher Veronda. "We believe that any impacts to the supply chain will be...
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Re: Should you ever sell something for nothing?
I am just about....37 yrs young. Started with in 1993, SR year of high school part time servicing printers. After 2yrs of serving printers, married for 1 yr to my high school sweetheart I was envious of all the "copier reps" driving nice BMW's etc...I asked if I could start selling. When I first started selling in 1995 we carried Canon/Mita. I had an uncle who sold copiers and typewriters back in the early 70's and managed a large dealership in CA until his retirement in 1990. When I went to...
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Re: pay question
Dean: Will do, just and fyi in order to PM "Private Message" someone click the "new" tab at the top of the forum, and then click "private message" from there add your buddy or buddies, once they have been added then click "invite" message and then add your message to them. Art
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Re: MPS And Profit
There are a number of factors that impact start-up cost for MPS clients. In the traditional "copier" world, prior to putting machines under contract we would inspect them, perform service to bring it up to spec and bill the client. In MPS, we just put them under contract, so the start up cost can be virtually nothing or cost an arm and a leg depending on the condition of the machines that are being placed under an MPS Agreement. Another factor is how much toner the client has on hand prior...
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Re: Feedback on Canon C2020/2030 Models
That would not surprise me. The problem is all the major accounts use up the available inventory then when there are 24 units before your order. Then you get in a waiting game which could be a problem for your customer especially when it is needed ASAP.