Tagged With "Customer Success Manager"
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Re: Perspectives on Riso
We've had very little success with them in the years we've been a dealer. They run well but they are a hard to move item. Support from the manufacturer was non-existent but they are making a renewed effort now in that regard. Just doesn't seem to be much of a market for a real expensive really really fast machine with marginal image quality. We still do well enough with their duplicators and the supplies for them to stay in the game. I just don't think the Comcolor products are priced right.
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Re: Target GP Margins
There are a lot more of those than there used to be. That's why our industry has to change the way they add prospects to the pipeline. They are going to have to actually start marketing for a change (spend dollars on marketing instead of salespeople) & do things to position themselves as a resource companies will contact when they need something versus salespeople throwing a million lines in the water hoping they get a bite. It's got to be all about generating in-bound leads and...
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints
Imagine a CMYK copier, except remove the CMY toner and developer and insert a new Erasable Blue (EB) toner and developer. Modify the copier so that when the Erasable blue toner passes back through the heat of the fuser, it de-colorizes the blue to white. A new rules based print driver can automatically makes software apps like emails auto print in blue plus provide a new counter to show how much paper, CO2 and money you saved. The previous generation product appealed to too small a section...
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Re: office360 equipment leads
They want 30 bucks a lead. 1.000 a month commitment 2 months minimum. If they can’t supply enough to get to 1,000 they carry that forward. Using EDA also with decent success
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Re: Mobile Printing
Yeah, that's kind of what I had in mind too. Sometimes simplicity is the key to success. I was just wondering if there is a way to do it with the native equipment. NFC is okay but it's not as good on iPhone
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Re: top challenges faced by sales reps on a day to day basis
The biggest obstacle and it isn't on your list is time! If we are honest with ourselves the amount of time we are actually selling versus so called non selling activities creates my biggest limiting factor to increasing my success.
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Re: top challenges faced by sales reps on a day to day basis
Wow. No poll answer regarding the rep’s activity…interesting. Over the years I have learned that if you work hard and SMART, you’ll hit your numbers. I also think that there is a condition that affects a lot of sales reps in virtually all industries. It is a type of an iron deficiency disorder. It is when iron in your blood is transformed into lead that forms in your rear end. If someone bounces from dealership to dealership and never finds success it is most likely them. If they’ve had...
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Re: top challenges faced by sales reps on a day to day basis
I did not put an option for reps activity, because I believe most of the members here are true professionals and we understand how important it is to complete those activity goals for the week, month or quarter. You are correct, there are no short cuts, you need to work!! Originally Posted by dimaxusa: Wow. No poll answer regarding the rep’s activity…interesting. Over the years I have learned that if you work hard and SMART, you’ll hit your numbers. I also think that there is a condition...
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Re: Another Ricoh Dealer Takes on Konica Minolta
Who will be next? ++++++++++++++++++++++++++++++++++++++++++++ A & A Office Systems Now Offering Esteemed Konica Minolta Product Line 9/9/2009 New England-based Company to Offer Award-Winning Lines of Konica Minolta MFPs, Production Print Systems, Printers, and Software Solutions Middletown, CT and Ramsey, NJ – September 9, 2009 – John Sullivan, President & CEO of A&A Office Systems (A&A) and Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider...
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Re: Color MFP Trends, Tactics, etc
You stated and asked: "* The last year brought Ricoh’s entrance into the color light production and mid-production space with the C900/C900s and the Pro C550EX/C700EX. Although the C900 looks like a solid first step into color production, there may be some growing pains (outside of IKON) due to dealers' lack of production experience/contacts and printers' existing brand loyalty/hesitations about buying a 1st generation system. Does anyone see these replacing or beating Xerox/Konica/Canon...
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Re: Senior VP wants P4P Access!
Quote: originally posted by Art: "My thoughts, why are you trying to hide your who you are?" You definitely asked yourself the correct question. The p4photel has become the most informative and honest forum to share ideas, experiences, and strategies for success. I would hope this is not compromised in the future, due to censorship or spin. For example, we heard that XEROX had an army of 'bloggers' trolling the internet to promote the ColorQube and to combat any critical assessments. The...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
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Re: Sales Management
Establish goals that can be achieved, and slowly increase those goals every quarter. Give some sort of recognition or a lunch when they have achieved the goals. Bring them up to spped slowly, if this can't be done, then they don't understand that you are guiding them to success with these goals. Like copyfax stated those who don't want to reach those goals are not worth the time nor effort.
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Re: Time in business requirements
More likely, teleported to the past... However, I think our success (in the short term) is guaranteed, and eventually we'll simply be "Too Big to Fail"! I want a bonus either way though
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Re: Mark Pollack Joins Konica Minolta!
http://kmbs.konicaminolta.us/c...s-solutions-usa.html Industry Veteran to Bring Leadership, Expertise to Konica Minolta as Vice President, Marketing Communications and Program Development Ramsey, N.J. - July 29, 2010 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced Mark Pollack has joined the company as Vice President, Marketing Communications and Program...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #9: They don’t follow through. What they do: After the deal has gone through, they don’t bother to make certain that the customer is delighted. Why they do it: They feel that they are “too busy” working on new accounts and developing new business. What happens: The reps find that the key to success in sales — repeat business — never really develops because the customers fell that the rep doesn’t really care. As a result, the rep is constantly forced to develop new contacts and new...
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Re: Samsung Pushes Into Crowded A3 Market
Gonna be an uphill battle, especially since their success up until now has been due to their A4 niche. That said, Samsung is good at attacking new markets and gaining very good share. They killed it with TVs and Cameras. Any thoughts guys?
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Re: Print Production Sales 101
I agree totally with the previous post. I recently went on an appt. with someone who is specifically trained on the production units by Ricoh. Any of us who have been selling Ricoh or Savin for a number of years, knows how to point out the features and benefits of any of our devices. The success of this appt, was based on relating to the pains of a commercial printer. This person knew what buzz words to use, and what buttons to push. That in turn was applied to the new Ricoh production line...
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Re: Managed Network Services discussion
According to your logic CDW which has an awesome AR/AP, Warehouse, logistics, order processing and true recurrent B2B customers could do it. Why don't they? Why doesn't everybody? Why not Sears or JC Penny? Because the businesses don't, won't and never will fit. Networks are like snowflakes each one different and individual, MFPS are like donuts each one the same with different frosting. Lets take GM and GMAC as the example instead of Ford. So its a 50/50 success ratio not for my money. Even...
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Re: Ricoh Dealership in Minnesota will buy.......
Ahead of schedule: Ricoh Hands Over Accounts to Dealer MALVERN, PA. and MINNEAPOLIS, MN, Nov. 20, 2012 –Ricoh Americas Corporation and Metro Sales, Inc. announced a strategic agreement for the sales, service and operations of certain Ricoh direct channel commercial customers in the Duluth, Rochester and St. Cloud, Minnesota areas. Beginning December 1, 2012, Metro Sales, Inc. will acquire select Ricoh commercial accounts and support these customers with sales, service and supplies. “Metro...
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Re: 3 Days !!!! You call that Service? Really?
Art, quite a few years ago I copied from this site one of the most profound things that I had read about Customer Service. I've tried to search your archives with no luck so I'll re-type it here and if can find the source to attribute please post since it is not my intellectual property. Here goes . . . WHAT DO CUSTOMERS REALLY WANT? For years businesses have struggled to answer that question. Along the way slogans and discussions have come and gone - about customer satisfaction versus...
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Re: Are you a Data Miner?
It is a couple of months later and I have sent out maybe 3k emails. Not a whole lot of success yet but I remain optimistic. Very few requests to be deleted from my email list and I have a list that I can continue to expand and reach potential customers that I could never get to. I like the fact that I can contact 200-300 people every 8th week, 50 weeks of the year, that I suspect at some point in time in the next five years will buy a copier.
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Re: How do you feel about the industry?
Meshyf: If you like and enjoy discovering, creating and solving customer related problems in our industry, do as Art suggests, find a dealer that can and will support their customers - unfortunately your situation will only become more distressed when you sell that solution cuz your employer isn't the least bit interested in you and your success NOR your customer and his success.
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Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Yoda, you need to not be so quick to throw around the "ignorant" and "dumb" labels. Just because something is true in your tiny little world does not mean it is universally true. For instance, we share revenue from the first month, not the third but what difference does that make. It is still not in the best interest of the customer (in most cases), which should be our primary concern. That brings me to your next, supposedly obvious, observation. "shame on any rep that allows a lease to get...
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Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
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Re: Telemarketing Training
I do not feel it is ethical to use a customer's name in this way and this approach could create a backlash with the customer, not to mention the prospect. Something I've used on occassion with some success came from Riso years ago. They used a Brit consultant by the name of Herbie Boxall. When asked what this is about, the response would be, "I have a calendar note to call him this morning." It's not our fault that they jump to the conclusion that VITO asked for the call. That's not what I...
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Re: 100 calls a day, 240 minutes talk time a day, 4 opps per day
First: Your old employer is imploding. You don't ditch that many people all at once if things are going good or even so-so. Second: Non Competes are hard to enforce whereas Non disclosure/confidentiality agreements generally are not. (Non Attorney opinion, No I won't pay your legal fee's) Third: Did you re sign your non compete after the pay scale change? Is the pay change in writing, did you have to sign the pay change and do you have a copy? Did they give you anything in return for re...
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Re: Ikon Press Release iR 105+
IKON Names Matthew J. Espe, President And Chief Executive Officer IKON Office Solutions, a provider of business communications solutions, announces that Matthew J. Espe has been appointed President and Chief Executive Officer. Espe was most recently President and Chief Executive Officer of GE Lighting, a $3 billion business with 35,000 employees and 55 manufacturing facilities across North America and around the world. He brings to his new position at IKON more than 20 years experience in...
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Re: Document Capture/Global Scan
From: Ted Sent: 3/11/2002 7:16 AM Brian, as for me 4.5 years copier sales, but 17 total in sales. Copier sales to me are the easist sales in the world. Yes you have good and bad months, but everyone in business NEEDS what we have. Not so with other sales jobs. A business cannot operate these days without printers, faxes and copiers. Lately, you can add scanning to that list. With the advent of the doc mall and e-cabinet, once you get a customer using this type of technology, they will never...
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Re: Toshiba Press Releases
January 21, 2003 - Toshiba America Business Solutions Acquires Hotz Business Solutions Toshiba Reinforces Strategic Growth Plan With Purchase of Leading Kansas City Office Equipment Dealer IRVINE, Calif., (January 20, 2003) - Toshiba America Business Solutions (TABS) today announced that it has acquired Hotz Business Solutions (HBS) of Kansas City, Mo., a leading independent office equipment dealer in the Kansas City market with five locations throughout the states of Missouri and Kansas.
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Re: 6513 and glossy postcard stock
We have had success using 10 and 12pt. King James Cast coat paper from the bypass. I reccommend printing on the non gloss side first.
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Re: Minolta (Monica) BETRL gives em 5 *'s
Minolta Co., Ltd. President Yoshikatsu Ota announced that the DiALTA Color series CF3102 and CF2002 copier-printer-scanners each received the "Editor's Choice Award" in the color copier category from Better Buys for Business and the "Five Star Exceptional Rating" from BERTL (Business Equipment Research & Test Laboratories). We are very proud that the CF3102 and CF2002 received the "Editor's Choice Award," matching the success of their predecessor, the CF2001, and the "Five Star...
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Re: Volume Printer Orders
Contact MT Business in Mansfield Ohio. Tim Cusic VP Sales. They have had success with the AP2610N in several schools.
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Re: First Post
We are installing our first Ricoh Aficio 2090 WITH SR90 Booklet maker today. It is subject to running the clients job twice. That's two runs of 125 11x17 booklets, totaling 15 sheets each, 60 to 64 images including cover. This could be a good success story that was up against Xerox and OCE. Got my fingers crossed, it ran well when we set it up in the warehouse after getting through a couple of set up glitches that were probably just first time issues...
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Re: Aficio 700 Needed!
I have had decent success with Midwest Copier Exchange. http://www.midwestcopier.com [This message was edited by dalsteen on Wed September 17 2003 at 03:55 PM.] [This message was edited by dalsteen on Wed September 17 2003 at 03:56 PM.]
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Re: P4P WIDE FORMAT COLOR
My account which I did the success story on (posted under success stories) uses the HP Systems. I am not sure of the model number, but it has six color inks, plus they max the memory and have a Fiery Controller for them. They really like these systems,=. Take a peak on HP's web site for more info. Art
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Re: I Get To Change Jobs!
Graham: Wishing you all the success in the world. Your hard work will reap many rewards. As a native of New Jersey my motto is "The harder I work, the luckier I get" Let me know if I can help in anyway. Art
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Re: Weekend Notes from the copier industry!
WEEKEND MFP INDUSTRY NOTES 8-5-07 The following is a quick review of copier/MFP industry news from industry publications. - The U.S. Supreme Court ruled that it is legal for manufacturers to create a mandatory minimum selling price for their product. The case was decided regarding a store that sold women’s clothing, that ran afoul of the clothing manufacturer’s rules. Unknown if any copier manufacturers will adopt this policy. - A group in Australia at Queensland University, is claiming that...
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Re: Kyocera Rumor!
The KMA 4850w was a fantastic product, well ahead of it's time. KMA's dismal support of their wide format product line lead to it's demise, but had they any sense they could've owned the market. Their enept marketing of this very customer focused solution caused it's demise as Ricoh, Kip and later XES (6204) capitalized on the time KMA gave them (about 2-3 years) to get a single footprint, 600 dpi wide format system to market. To add salt to the wound,KMA then got in bed with Kip to...
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Re: Kyocera Rumor!
nice background info at what happened, you should also post this on the Kyocera P4P, Im sure you'll touch a few nerves over there!
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Re: Print Manager Plus
I see wireless in more and more of my customers. While there have been some isolated incidents, I'd say we have about as good a success rate with wireless as we have with wires (every once in a while, something just isn't working).
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Re: Tom Salierno & Global??
Former Ricoh U.S. President Joins Xerox’s Global Imaging Systems TAMPA, Fla.--(BUSINESS WIRE)--Global Imaging Systems, a Xerox (NYSE: XRX) company, has named Thomas Salierno Jr. as senior vice president of acquisitions. Salierno is the former president and chief operating officer of Ricoh U.S. Over the course of his 30-year career with Ricoh and Savin Corp., which was formerly a subsidiary of Ricoh, Salierno held a range of senior management positions, including chief financial officer,...
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Re: MFP Wars "Death of the Independent Dealer"
In my opinion, the best way to approach this business is to always evaluate where you are strong and concentrate there. I know some of you have had success with P4P accounts for instance. 10-15 years ago, I was failing miserably in this verticle because our color and high-end B&W products were inferior. I didn't get upset about it, I just concentrated elsewhere. Government (including schools) and hospitals are now there as well. I am losing long term customers right and left if...
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Re: Email from Canon P4P'er "Ricoh Direct Pricing"
All of the above have very good Products. It is the immediate direction that each entity is going to take, which will determine future success. I, myself, will bet on the 'core copier company' that supports and invests in their Independent Dealers, as critical and important distribution partners.
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Re: Network Services
Knoxville, TN: imageSource magazine, the leading information source for the document solutions channel, announced that Thermocopy, East Tennessee’s largest business technology company, was awarded the national 2009 Perfect Image Award for Outstanding Sales Program. The Perfect Image Awards are the annual awards given to dealers chosen as best in their industry. These (8) awards honor companies that are committed to providing a quality benchmark for ongoing success and reflect excellence...
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Re: So Many Choices
Scott: I see it as a positive. The fact of the matter is, "it is what it is" and it's not going away. You must be a professional in the business today. This means you must continuously learn about the technology that you build solutions around. And that technology changes at least a little with each new product that is released into the field. Then you must know the pros and cons of your product as it relates to your competition. Then you must take that knowledge and learn the skill to...
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Re: Greg Brown
What shame……………………… Like most of us I never met Greg but I valued is input. We should do something to remember Greg. How about this; Members submit their success stories here at the hotel. On Feb. 1st 2005 the managers or a committee review the success stories and pick the best 5 or so. Then members vote on which story is the best (not necessarily $$ wise) and then on February 14th of 2005 the votes are tallied and we award the Gregory Brown Memorial Achievement Award. We could make up a...
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Re: Greg Brown
You nailed it Jay...what a great idea. As a constant reminder throughout the year (years), can the message board category read something like "Success Stories - Greg Brown Achievement Award"
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Re: We Will ONLY put HP on our network...
Congratulations on your success knocking out those HP and Xerox boxes. Here is info on HP http://en.wikipedia.org/wiki/Hewlett-Packard They are actually considered to be the originator of the personal computer. HP Laser Printers, well, I believe those were all originally OEM'd by Canon, with HP made controllers I imagine. --- SOHO I think actually is an acronym for Small Office/Home Office ---