Tagged With "Service Advantage Program"
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: HP receives wave of customer complaints
I'm on this program at home. He was getting regular shipments of ink that he didn't order. You'd think that would be a clue. Technically, when someone cancels our maintenance contract, the toner in the unit becomes unfunded. We have every right to go and remove it. No one ever does but the unused toner has not been paid for.
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Re: Your Copiers Are Storing Confidential Information: What You Can Do About It
We are still a dealer but we have not sold a LEXMARK in quite a while. They eliminated the MPS Elite program we were own, or at the least removed us from that program. I never had anyone ask about the security due to the Chinese ownership but it’s a great point. Honestly, I have found their support, to us at least, to be very subpar. Our support from brother has been phenomenal the last 2 years. Most of my printer clients are replacing the lexmarks with the brothers as fast as they can.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: Large scan jobs
ok, our DF holds 220 pages at one time. If one of my accounts wanted to do this I would program in a batch feed mode. First fill the document feeder, when the document feeder empties the system will them prompt you to put the rest of the originals in the feeder and then continue the scan job until all of the documents have been scanned. Does this help?
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Re: Charge for IT support
We charge on an hourly basis for any connectivity support beyond the first 6 months of a system being installed. We have tested a program where clients can have it included in their contract but have received little interest in that.
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Re: Question: Xerox technicians
I can confirm a new offering. Xerox has a new program for signing on new dealers and not putting them in the Global or Agent bucket. These dealers can then be trained to use thier own technicians. I will check with my source about them using Xerox techs.
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Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
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Re: Are Copier Sales Reps Asking the Right Questions
As you said, this blog wasn't meant to cover all the bases but your comments about brand loyalty and brand/service provider loyalty are only true if the decision maker has been the same for each decision. If you aren't talking to the owner, you may be talking to a totally different person than the one that made past decisions. You need to know that before you decide whether to pack your bags and walk away. Also, in a leased equipment environment, the decision to stay with the same brand and...
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Ricoh brings enterprise-class workflow solutions to small and medium-sized businesses, via the cloud
Broken link- This is a neat new way to integrate workflow with cloud storage. Subscription based-
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Re: Canon imageRUNNER Advance C3535i questions
when you load the bypass tray it will auto recognize the paper in a pop-up menu, and if you look closely there is a section near the bottom where it shows what a media is defaulted and a button that says “change “. This is where you would program in the media wait. I believe it would be heavy six, if you hit the details button on that screen you will see it by GSM The varnish would be questionable. I’m thinking, try using the selection for “2nd side of printed media”
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Re: Around the Word with Konica Minolta
Konica Minolta Again Joins the Fight against Childhood Cancer Ramsey, NJ, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced they will again support Tackle Kids Cancer, a philanthropic initiative on behalf of the Children’s Cancer Institute at the Joseph M. Sanzari Children’s Hospital at Hackensack Meridian Health Hackensack University Medical Center. As with last year, Konica Minolta is partnering with THE NORTHERN TRUST...
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Re: High Volume Updates
RICOH PRO 907/1107/1357 PRODUCTION PRINTER FREQUENTLY ASKED QUESTIONS Q. Where do the new Pro Series Production Printers fit in the Ricoh high volume monochrome printer product line? A. The new Pro Series Production Printers are successors to the highly successful Digital Document Publisher models, the DDP70e and the DDP92. Those models were initially brought into the Ricoh product family through the acquisition of Hitachi. Technically, the 70-ppm Digital Document Publisher 70e is being...
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Re: Need Help for Print Solution!
they are typically user customized in the application. For example a law firm printing to an HP 4000, when they print a letter it's always in dup or triplicatel; right? So the program is set up when they select to print, a letter that they get: 1. a print on letterhead 2. a print on plain paper 3. a print on colored paper 4. an evnelope. I always run into this when replacing printers, because it never is configured to do the same thing, and i have like 30 legal secretaries wanting to kill...
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Re: Canon Forums
Thanks, sounds great! The question I have has to do with printing to an irc3080i with UFRII printing from a Corel Word program. I can change color settings in the driver (it is defaulted to bw) but no color at all on output. A Corel program wouldnt require PCL or PS would it? I cant imagine it would....please help if you can.
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Re: Questions about Xerox's MPS Offerings to SMB Customers
Hey Art, I have not heard of the XPS program. But Xerox has alot of flavors of MPS, thats for sure. So far it looks like Xerox has a well developed direct-to-enterprise MPS program through Xerox Global Services (XGS). This has been around for a while, but they recently "announced" it as Enterprise Print Services (EPS). Four components: - Office support - Remote worker/device support - Production and mailroom support - External doc procurement (outsourcing) Its pretty all-encompassing. Thats...
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Re: Scan on MP171spf and Print on SPC420DN
You can have it scan to a folder and then have a program or script monitor that folder and tell it to print to the printer. I don't think it can be done via email unless you are using the C420DN-KP. There has been alot of discussions about this on the forums as of late. Can anyone provide the exact solution that monitors the scan folder and then sends the document to the printer?
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Re: I need everyones opinion on this!
I used to work for a dealership that sold Sharp (when this came out). It is a very nice box, the ultrasonic feeding in awesome, and the pricing for parts and consumables is aggressive. The mistake that Sharp made was to not do a beta program with commercial printers and other high volume users. The irony of Larry's statement is that I would not consider Ricoh a player here. They are chasing Xerox, Canon etc in Seg. 6 and 7, and are seriously held back by their lack of a production color unit.
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Re: MP 6001 print driver issues
I have run into a similar situation like this where we did not have full functionality after installing the driver on a server and pushing it out to the clients. It is usually a problem when you are working with an ERP type program as you mention. The only way you can fix it is to have some type of script written to that program or load the driver on the workstations. We loaded it on the workstation but only had to do it on about 15. I will forward this to my IT support manager and he may be...
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Re: Actual MPS Demand...
I will be signing up my first account for an MPS program, it's a DOD provider, about 40 employees at the location and they have about 19 printers, all HP, three different models. The IT Managers decision was somewhat based on price, but more over paying for the service allows him to concentrate on more meaningful IT infrastructure instead of paying attention the mudane printers.
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Re: CBS NEWS REPORT ON COPIER SECURITY
Toshiba does offer a HDD DeCommissioning program. Basically it costs the end user $300.00 and some paperwork and we put the old HDD in the customers hands.
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Re: CBS NEWS REPORT ON COPIER SECURITY
I have 21 machines (mpc3500) to be relocated to another acct. Don't want to purchase new HD(s) or DOSS options, can something be done like put them in a computer and run some of the utilities that do the multiple overwrites of various bit patterns to feel fairly confident that the existing data is impracticable to recover. Or as one person suggested run large enough documents with grey pages in each function scan, print, copy, fax to fill the hdd with such images. I bet a product...
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Re: Are Step Leases ethical business practise?
Geesh, almost sounds like a 3-5 program. I've done step leases here in the states, and on the ones I've done the leasing company makes us clearly state to the customer level of payment progression is and the lessee even has to sign off on it.
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Re: Mark Pollack Joins Konica Minolta!
http://kmbs.konicaminolta.us/c...s-solutions-usa.html Industry Veteran to Bring Leadership, Expertise to Konica Minolta as Vice President, Marketing Communications and Program Development Ramsey, N.J. - July 29, 2010 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced Mark Pollack has joined the company as Vice President, Marketing Communications and Program...
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Re: Does any National Copier Vendor still have their own in house leasing service?
Canon has Canon Financial Services - which is a wholly owned subsidiary of Canon. This is a true captive program with Canon financial servicing the majority of the leases they originate Ricoh - Most of Ricoh's leases are sold to 3rd party leasing companies (GE, DLL, CIT, Wells) on a private label basis. Ricoh does have Ricoh Financial Services which is a true captive, but it only takes a small portion (Major Accounts) of the leases that are originated by Ricoh Ikon - they utilize Ikon...
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Re: PPDM on C4501
You now get license keys via the TSC website. Ricoh was having to pay for every license whether it got used or not and was about to scrub the program. This was a way for them to only have to pay for licenses that actually get used.
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Re: Lexmark Dealer MFPs vs IT Channel MFPs
That is perfect TX! Thanks for the clarification! Can you still return them through Lexmark's cartridge return program?
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Re: Lexmark Dealer MFPs vs IT Channel MFPs
Yes. Lexmark has been awesome for us so far. The only thing that I don't like is that we don't get any price breaks on OEM cartridges for non-BSD models. I was in an MPS deal, and the majority of the fleet required OEM toner (newer model), and Ricoh direct (surprise) under-cut our price by $.002, & we had priced the deal at 25% margin to begin with. Long-term if Lexmark is serious about their BSD program and wants to give their dealers differentiation, they need to give them pricing...
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Re: Xerox Launches eConcierge Tool To Increase Print Supply Sales
I will be interested to see where this program comes in on price for the consumables. Past programs, such as PagePack, were not competitive enough for us to make a real go of it.
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Re: JOINT STATEMENT BY SHARP ELECTRONICS CORPORATION AND EDWARD MCLAUGHLIN
Is this really all the fuss about the Sharp GUI??? We've been able to do this for years with the Ricoh GUI (well not on the home screen, but in the program modes).
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Re: JOINT STATEMENT BY SHARP ELECTRONICS CORPORATION AND EDWARD MCLAUGHLIN
Sharp MFP's have been able to do that for years as well, 3 customized buttons on the main screen, the new UI will allow you to put up to 18 customized buttons on each page, with up to 15 pages available on the Home Screen, this can be done from the panel. You can also add buttons for any of the OSA connectors you may need, for example a connection to your Document Managment System, Fax Server or Cost Accounting application. There are 24 loaded languages that can be easily tied to the user's...
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Re: Selling Copiers "Got my Ass kicked in Today"
Assuming that this is a municipal account in the state of New Jersey.....this would be the Kyocera 48-month cost per copy program on state contract. You pretty much can't beat it on price unless you also have the state contract cost per page program. Your only hope is to sell yourself and the value of your company and also to get them to get a demonstration of the equipment before signing the contract. The Kyo equipment is not as nice as the Ricoh gear or as user friendly in my humble...
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Re: ecopy Desktop NFR
Naw, I checked that an all is well. I figured I would try to turn the document into a searchable .pdf and I ended up with an error, so now I'm thinking there is a problem with the program. Thanx for the help!
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Re: print outside of margins
I agree, the driver is what is controlling the margins, not the printer per se. Call the vendor of the program and see if there is an update or if they have a suggestion.
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Re: "How to" Set PDF/A in PPDM
Here's something that might help someone keep from wasting a day like I did. I installed PPDM on a brand new Windows 7 64-bit with MSOffice Professional Plus 2010. Upon launching the Batch Manager in Omnipage 17 or whatever it is called for PPDM I would receive and error to the effect that there was no default mail client set up...this caused the program to hang and did not allow me to create the batch process I wanted to set up to scan a PDF and turn it into a Word document and a searchable...
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Re: Custom Page coverage meter
Could this be it?? Patent application title: IMAGE PROCESSING APPARATUS AND METHOD FOR DISCRIMINATING WHETHER DOCUMENT IS COLOR DOCUMENT OR BLACK AND WHITE DOCUMENT, IMAGE FORMING APPARATUS AND FACSIMILE MACHINE INCLUDING THE IMAGE PROCESSING APPARATUS AND COMPUTER READABLE RECORDING MEDIUM STORING IMAGE PROCESSING PROGRAM Read more: http://www.faqs.org/patents/ap...317186#ixzz1ll5UowBw
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Re: New Ricoh 4410SPF "brainshark" review
I haven't looked at it yet, but through the Lexmark BSD program, the street CPP is $.020-$.023. This is a great little unit that is capable of running 10k/month. The only drawback is the somewhat high CPP, but it's in line with the comparable Ricoh OEM model that is slow and lacks a touch screen.
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Re: Canon shaking up the great white north
Your teaser headline made me think that Ricoh Canada had sold all of its branches. Not quite the case, just Sasquatch. It reflects the realities of a direct channel - very high infrastructure and management costs, along with the recognition that the mfrs need to focus on the opportunities where they have an advantage, in particular where they are large geographic or global entities. By using the dealers to focus on the SMB market, the costs to support that channel are much less. I can see...
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Re: new C4502/5502
The attachment should answer both questions...key points and what has been launched.
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Re: Introduction to Print Audit Premier
If you are interested in this program and I tell you it's awesome and a great provider for an on going revenue stream. The Print4Pay Hotel has partnered with Print Audit and we have a special access code for you to use for Print Audit Premier. With your purchase of Print Audit Premier, everyone in your organization will have receive a FREE Premium Membership for the Print4Pay Hotel for anyone in your office!! 20 reps no problem, 100 reps that's easy to do! Contact me for the special user code!!
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Re: Proximity Card Reader
I had gotten the name of the type of card from the GM and I called the card manufacturer and the Technican I spoke with said the cards were MIFARE. My understanding of the cloud solution would allow guests to login to their google docs or sharepoint account for direct prints. What other options are available? The hotel's mainframe is on a program called OPERA. I like the credit/card/bill/coin-op solution, I hadn't thought about that. Additional food for thought.... Are there any card readers...
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Re: Ricoh Vision 2012
I believe it is called Convergence and all three brands will be in attendance, as a cost-cutting measure. Yet, the Wynn Hotel is the venue, I believe, which gets good reviews. Plan for a lot of information the ChaMPS program and surge protectors!
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Re: Managed Services "Are You in or Out"!
We embraced FM Audit MPS early on and were trained and certified by Kyocera. (Art I was actually in Jersey). Our company started as a PC networking firm so there was that comfort level. The first 2 years went fine. We signed up 17 contracts. 7 units to 56. As a sales person this was a great program to add to my equipment sales. Then we realized the monthly fees were too expensive for our volume/profit. Also some customers did not like the auto toner delivery notification. They wanted 2...