Tagged With "Client-Centered"
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Re: 57 Days of Selling "Day 49"
Good Luck Art Still holding on to that $20 bucks!!!! Thank you, Have a Great Day! Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
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Re: 57 Days of Selling "Day 49"
Tom, Oh, aren't you the funny one!! Have fun at the Stratix Holiday party!
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Re: COVID19 "Remote Working" Day Twenty-One of Sales
An excellent webinar on how to virtually prospect. https://vimeo.com/407322860/7ef91c5b72 What to say, what to do from America's #1 Sales Outsourcing Provider of the Year. https://www.koppconsultingusa.com/
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Re: Ask Me Anything
Sounds like I missed a good knowledge drop last week Art! Had a pretty good excuse, but love the topics discussed! I'm always learning and part of this ongoing learning is something from your blogs/emails that I throw in my knowledge bucket. Keep it up and I appreciate what you do!
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Re: Ask Me Anything
@TML Yup anytime there;s a new family member it over rides anything that has to do with business. Hope to have you on the next call. Just remember to RSVP on the calendar and I will send you the link
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
Art, a terrific take on the changing forces in the business model of the industry. Moneyball has arrived in the imaging business.
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
Thank you Tom, writing it brought back some awesome memories
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Re: 57 Days of Selling Copiers "Day 10"
I know feast or famine right? I feel your pain but luckily not this month.
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Re: 57 Days of Selling Copiers "Day 10"
ty! I've had feasting for three months, now it's time for payback
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Re: The Quest for $200K "No Sandbagging for Me"
Your the best. Enthusiasm personified. 200k boss and wife gotta love it. Oops wife is boss and designated driver. Happy Thanksgiving .
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Re: BTA MPS Client Engagement Training Series
I am out of the office until 08/04/2015. I am away if you need to talk to someone please contact Darren Downey our GM Office 633-9264 X 226 Cell 204.229.7231 My Cell is 204.890.8570 Note: This is an automated response to your message "New Event: BTA MPS Client Engagement Training Series" sent on 4/5/2015 9:06:23 AM. This is the only notification you will receive while this person is away.
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy
Good for you Art! There are pond scum dealerships in every town. Let them have that business. You would think that the customer would learn...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy
Czech is right. You'd think the customer would learn. I've seen those customers who have been hosed and know it do business with the same crook again because they promised to make it right. Dealt with one recently who had two large canon devices and got hosed by the rep and turned around and bought two more from the guy again. Blows my mind. ive walked away from a few deals with ridiculous demands (nothing as bad as the story) and usually the customer has said ok no problem. It's like they...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy
Yes, I had an account who had TWO Xerox down for over two months and would NEVER do business with them again. I had been renting to this contractor for years and really made a great proposal and pretty much expected that sale. They stayed with Xerox!! You just wonder what their thought process is on these kind of deals. They will end up in the exact same boat in 5 years and go through the motions and get absolutely nowhere. Good Luck!!
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Re: Ten Reasons Why the New Ricoh IM 350F, IM 430F and IM 430Fb is a Winner
Thank you. Very helpful. Kindly continue to post further updates. Have a great day.
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Re: Ten Reasons Why the New Ricoh IM 350F, IM 430F and IM 430Fb is a Winner
Slight correction...both the IM 430F and the IM 430Fb are 43 ppm. Additional info...the 430F (SP 501) has a Service Maintenance platform while the 430Fb (SP 502) has a User Maintenance platform. The SP 510 and SP 502 are printer only versions of their respective MFP's. As far as I know, the SP's and the IM 350 (350F without a standard fax) have not been launched yet. It is interesting to note that the service training does not reference the MP 301SPF or the MP 402SPF at all. The new IM units...
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Re: Buyers Are Liars!
Unreal! I had to have this talk with a rep the other day. This girl sees the positive in everything and is about as happy go lucky as anyone I've ever met. She didn't believe me that buyers are liars. She got strung along with a customer that was going to lunch with her, having a glass of wine in the evening with her, all the while telling her she would have an order soon. She stopped by her office and there was a brand new machine sitting there and it had been there for a couple weeks.
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Re: Buyers Are Liars!
@Jason H thanks, I just needed to vent. The longer you're in this business you realize that an order is not an order until the copier has been delivered and sometimes that's not a done deal either.
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Re: Buyers Are Liars!
That's awful Art. I'm sure many of us can relate to that story in one way or another. This was a first for me; I was working a new account for over a year, they were completely unorganized and had no handle on the printing/copying expenses throughout the country. The whole time my contact was telling me that we were going to get the business and that I've shown him that his account was mismanaged. Then the infamous "ghosting" occurred, no calls back, no responses to e-mail. Then at 10pm one...
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Re: Buyers Are Liars!
Preach! Oh how about this one: when the net - new prospect speaks horribly about their current vendor, how bad their service is, and how much they want to move to someone else. You provide a fantastic proposal, they tell you how great it is, and thats when the crickets begin. You find out a couple weeks later when you finally get them on the phone that they decided to stay with their current vendor, because of one of the following reasons: 1. They didnt want to upset the status quo 2. All of...
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time
I was just thinking about this yesterday and this morning. If you have a day packed full of appointments, it's difficult to "work" between sales calls because you don't have enough time between each appointment to dive into anything except responding to a couple of quick emails. But with social media, you can use that in-between time to drive new business conversations and maintain productivity. Great reminder that we can always do something to Always Be Prospecting.
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time
Social and how a sales rep uses it can greatly enhance prospecting. Think of the social phone! The interenet is never closed when it comes to prospecting.
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time
Over the years, having the ability to post, comment, share and like content day or night is awesome.
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Re: Why Should I Talk With You Continued... Don't Be An Empty Suit!
I had an existing client (they were net new three years ago) for paying attention to details and providing them with the previous order docs, along with a review of what they spent with us last year all in one tidy report. And yes the last three pages consisting of a new lease, new MA and new order agreement with "sign here" stickers. Yes, I was upgrading my base That DM asked, do you mind if I sign them and send them to you tomorrow? I caved and stated that would be perfect, but I did tell...
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Re: Why We Still Need Legacy Sales Skills
I would be very interested in learning how the competition came in and stole the deal. Was it a lack of closing skills, or was there something else missing in his sales process? Art, do you ever notice that CUSTOMERS are the ones that tend to make decisions towards the end of the month? By biggest "competition" is not the competition, it's the customers not revealing other information that could jeapordize moving forward. For example, customers needs a copier for a new branch office they are...
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Re: Why We Still Need Legacy Sales Skills
Czech Yes and no. What I do find is that are many that will procrastinate with the decision making process. Usually, this means that there is some type of objection and the client is entertaining other offers. In many cases I run into the same thing with new offices, but what aggravates me the most is the client that refuses to email you back or take your call after you've meet with them the first time. I'm a big boy, if you don't like me or what to go somewhere else, just tell me and I'll...
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Re: Why We Still Need Legacy Sales Skills
Art Here is my two cents worth. What goes around comes around in this world. Sometimes sooner, sometimes later. If and when we get to the point of people totally taking out the human to human contact in the sales process, they will then begin to miss that same human to human contact, and start to look to regain it. Its my belief that we will begin to see that very soon in things like facebook. Its a great way to help stay in touch with people. But once people begin to use it to avoid each...
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How To Use a Thin Client as a Printer Server
By Tom Fenton 02/12/2019 When I upgraded to Windows 10 from 8.1 last year, I found that my printer was no longer supported and after a long and fruitless search, I could not locate a Windows 10 driver that would work with it. I acquired my printer, an IBM, Lexmark, Ricoh Infoprint 1352, at the beginning of this century: a 40 PPM monochrome laser printer designed for the small to midsize business (SMB) market, which has been a workhorse for me for the last 15 years, and has never given me any...
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6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see the industry evolve over the last 38 years! Back in the early eighties their was only one plan for a copier maintenance agreement. We included "x" amount of...
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Navisite Upgrades its Managed Desktop as a Service (DaaS) Solutions with VMware Horizon DaaS 8.0
LAS VEGAS , Aug. 27, 2018 /PRNewswire/ -- Navisite , a part of Spectrum Enterprise, the enterprise-focused arm of Charter Communications, Inc. (NASDAQ : CHTR ), today announced that it has upgraded its Managed Desktop as a Service (DaaS) solutions with support for the new VMware Horizon DaaS 8.0. An expanded list of add-on services from Navisite enables clients to customize their environment to meet their precise business needs. Navisite, a member of the VMware Cloud Provider Program, is one...
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Change is Good, Especially When it Comes to Scanning Documents with Copiers
Change is good, right? I'm going to change is even better. Being the same old you and doing the same old thing when presenting copiers can be prove to be a bad thing. Everything is changing at break neck speed in our industry. Thus last week I thought I would change it up a bit. Instead of providing the same old boring talk track of speeds and feeds. I opted for making one short power point presentation (5 slides) that centered around scanning workflows. There were no pictures of copiers, no...
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Compliance Launches Two New Innovations to eDiscovery Managed Services Platform
NEW YORK , Sept. 26, 2018 /PRNewswire-PRWeb/ -- Compliance Discovery Solutions , an integrated eDiscovery services and managed review provider, today announced two new enhancements for Compliance's Discovery-as-a-Service (DaaS) 2.0 environment, CI Login and CI Archive. CI Login is a comprehensive security and authentication platform that provides custom landing pages and an application launch pad giving clients greater flexibility, security and accessibility to the Relativity platform. This...
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CompassMSP Acquires North Florida Managed Service Provider
JACKSONVILLE, Fla. - August 1, 2018 - ( Newswire.com ) CompassMSP, a leading managed service provider (MSP), is proud to announce the acquisition of Integrity Consulting Group, a trusted technology advisor in north Florida since 2007. Bringing together the businesses will further enhance CompassMSP’s ability to serve as the client’s IT Business Partner, especially for clients in north Florida. It is the next step in Compass’ strategy to build a premier provider of managed services, including...
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iManage Introduces iManage Work 10.2 for Document and Email Management
CHICAGO, Aug. 14, 2018 (GLOBE NEWSWIRE) -- iManage , the company dedicated to transforming how professionals work, today introduced iManage Work 10.2 , the latest version of its market leading document and email management application. iManage Work 10.2 delivers powerful features, new supported platforms and enhanced search capabilities designed to enhance user satisfaction and adoption while enabling IT organizations to more rapidly take advantage of new iManage product innovations. iManage...
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To Recover or Not? That Is the (Ethical) Question in E-Discovery Managed Services Costs
E-discovery managed services provide law firms with a competitive and financial advantage—from reducing capital expenditures, removing the need to upgrade software, purchase licenses or add human resources to operate and support software to providing a fixed monthly fee for better budgeting. All of these positives make for an excellent business plan. However, can a firm ethically recover its costs in a managed services partnership? Do the ABA Model Rules allow a firm to bill its clients for...
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A Recent Copier Appointment That Went From Bad to Good
My second appointment of the day proved to one of the most enjoyable appointments I've had in recent memory. It was with an existing account that was in the last 3 months of a 36 month lease for an A3 color MFP. The account only has one, but so do most of my accounts. I'd like to say I flourish with onesies and twosies. Just a tip for some of you that may be new in the copier business. When quoting leasing always lead with a 36 month lease. There are two well maybe three reasons for that.
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Ten Reasons Why the New Ricoh IM 350F, IM 430F and IM 430Fb is a Winner
It's been sometime since Ricoh introduced the MP 301 (A4 black MFP 30ppm). Five years is a long time to hang on to a model, especially when A4 devices are being introduced left & right. There's a new kid on the block of A4 devices. Ricoh is now offering the IM 350f (37ppm), IM 430F (43 ppm), and the IM 430fb (45ppm). All devices come standard with copy, print, fax and color scan. Anyone can get the speeds and feeds on these devices, but I wanted to dig a little deeper and express what I...
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MSP & MSSP Industry Notes for February 8th, 2020
MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...
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COVID19 "Remote Working" Day Twenty-One of Sales
Another day, another dollar. Actually a great reminder that we can make what ever we want when we want. I may need to bag that for the better days that lie ahead. Our brilliant Governor just extended the "stay at home" order until May 20th! That's what I heard on the news today. I need to double check that, and if it's true I'm thinking that he'll be bumping heads with our President in the near future. Says he'll re-evaluate the states progress at that time. We need to open the state back up...
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VirtualArmour Wins $4.1M Managed Services Contracts With Data Center Client
Denver, Colorado--(Newsfile Corp. - April 15, 2020) - VirtualArmour International Inc. (CSE: VAI) (OTCQB: VTLR), cybersecurity managed services provider, has won three (3) contracts to manage a client's network architecture and engineering, tier 1 operations center support, and data center optimization. The total contract value is $4,139,500 over a three-year period. Andrew Douthwaite, VirtualArmour CTO, highlights, "We are really pleased that this new contract extends our service offerings...
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MSP & MSSP Industry Notes for April 18th, 2020
MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...
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CompassMSP Acquires FL-Based Managed IT Services Provider Focused on Legal Industry
MIAMI, January 15, 2020 (Newswire.com) - CompassMSP , a leading managed service provider (MSP), is proud to announce the acquisition of Western Digitech, a regional leader in the legal IT services market. Since 1994, Western Digitech has provided enterprise-level IT support, practice, and solutions to law firms and other small and medium-sized businesses throughout Florida. This acquisition is part of CompassMSP’s mission to make enterprise-level IT services accessible to small and...
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COVID19 "Remote Working" Day Forty-Seven of Sales
I am so looking forward to having an extra day off next week! The last 75 days have been extremely stressful. It will be nice to have three days to wind down a bit. Does anyone feel like me that this year is taking forever to unfold? Most years it seems that the months and quarters fly by. So far this year seems like everything is going in slow motion. I had a plan for today and it consisted of researching three possible existing clients for upgrades along with prospecting via the phone,...
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COVID19 "Remote Working" Day Thirty-Nine of Sales
For some reason sleeping last night didn't go that well. I worked late and by the time I finished last nights blog my mind was running at full speed as I tried to get to to sleep. Too many deals in my head! Last night my wife mentioned that she wanted to go see our granddaughter today. Am I bad guy? All I thought about was how much I wanted to get done today. I had a 1PM appointment that I moved to 3PM with a net new suspect late yesterday. i made the time because it's what we do. This...
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Xperteks® Recognized on CRN's 2020 MSP500 List
NEW YORK , March 11, 2020 /PRNewswire/ -- Xperteks Computer Consultancy, Inc., announced today that CRN ® , a brand of The Channel Company has named Xperteks Computer Consultancy, Inc. to its 2020 Managed Service Provider (MSP) 500 list in the MSP Pioneer 250 category. This popular list identifies North American solution providers that deliver operational efficiencies, IT system improvements, and a higher rate of return on investments for their customers. These accomplished MSPs work...
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COVID19 "Remote Working" Day Three of Sales
Starting today my wife is now working from home, thus I had the pleasure of setting her office up in one of our spare bed rooms. I really do hate being the IT guy at home. Never fails that it's my fault that when there's a network or connectivity issue. Never the less that telechat appointment I had for this AM cancelled early and rescheduled for next week. The only saving grace to the day is that one of my clients asked me to provide them with final docs for a wide format MFP. Not holding...