Tagged With "Customer Service"
Reply
Re: Use of Tablets for Salespeople
Considering everything he wants to do, he would probably be best to deploy Windows 8.1 tablets. They're essentially laptops in a tablet form factor and will work with any application that a Windows PC would work with. Everything they could do in their office they would be able to do in the field.
Reply
Re: Use of Tablets for Salespeople
Toshiba offers the Encore Win 8.1 tablet in a 7" form factor at around $299.00. Unfortunately, a 7" form factor is a little small for Win 8.1 to easily navigate without the use of a stylus. I would wait until 10" Win 8.1 tablets begin to appear in the marketplace. Also, keep in mind that tablets from all vendors are really only devices designed for consuming information. They are not that great for creating information.
Reply
Re: Use of Tablets for Salespeople
I would agree. I can't imagine using a Windows 8.1 tablet in the 7" configuration. It would be extremely awkward. The larger tablets, when paired with an attachable keyboard are essentially laptop replacements and perform beautifully.
Reply
Re: Use of Tablets for Salespeople
Just another thought, do your sales people do site audits? if so something like In-Map might be worth considering (especially if you use FM Audit etc for a Data source ) http://www.in-map.com/Pages/Ac...n.aspx?ReturnUrl=%2f Personally I just carry a very small form factor laptop as there are some shortfalls to tablets in terms of what they can run and our back end systems, file access etc and cost isn't so much of an issue
Reply
Re: Use of Tablets for Salespeople
Much of what's requested can be accomplished with a smart phone. I still keep a laptop in my car for its keyboard and because it has Ethernet and USB ports which are very valuable when you are in a customer's office doing an evaluation or troubleshooting printing or scanning problems.
Reply
Re: What the heck is a Customer Success Manager?
Paul Very nice. A few questions for you. Was the SBB just for printers or where their MFP's included also? At $35K per month I'm thinking their had to be some MFP's. As you know I'm a believer in SBB, and just wish the dealership that I work for could embrace SBB. it is the wave of the future and the only way to combat the race to zero for the cost per page. Art
Reply
Re: Concerns with Ricoh Support Tools?
We are using both and we are not concerned. Going back a few years ago there was no way we were using @remote, guess things have changed
Topic
Expedient to Offer Managed Services on VMware Cloud on AWS
PITTSBURGH, Aug. 27, 2018 PITTSBURGH , Aug. 27, 2018 /PRNewswire/ -- Expedient, an infrastructure as a service and cloud services provider, today announced it will provide customers a managed services offering for VMware Cloud on AWS and has contracted as a VMware Cloud Provider Program MSP partner for this offering. VMware Cloud on AWS delivers VMware's software-defined data center (SDDC) via the AWS Cloud, allowing customers to run applications across operationally consistent VMware...
Blog Post
Five Reasons Why Copier Dealers Need to Implement Their Own Flat Rate Program
On Saturday I received an email from a Print4Pay Hotel member stating that one of his largest accounts is under siege with Konica Minolta's new unlimited click program. The KM unlimited click program is hot with the KM sales team because it gives them a different talk track with the client. The KM reps will be pitching unlimited clicks, simplified billing, no overages. The competition will have their old out dated legacy cost per page program. Can you guess who will win the majority of the...
Blog Post
Do you know your Customers's Why?
Topic
OpenText Advances Enterprise Cloud Strategy to Power the Intelligent and Connected Enterprise
WATERLOO, Ontario , Nov. 7, 2018 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX ,TSX: OTEX ), a global leader in Enterprise Information Management (EIM) , today announced the launch of OpenText Release 16 Enhancement Pack 5 (EP5), OpenText Business Network Cloud 16.10, and a series of new SaaS-based applications for the legal, life sciences and HR markets on its next-generation cloud platform, OT2. These portfolio-wide enhancements simplify the path to modern and secure EIM deployments, with secure...
Comment
Re: Selling Copiers "Awesome Email from P4P Hotel Member"
“I know I've left you many voicemails, you're beginning to understand how diligent in detail oriented I am with people who are not my current customers. Imagine how hard I will work for you should you become one of my customers. This is my profession and I'm excellent at it. This statement is awesome and just goes to show you that sharing information can help even an old dog like me. Art
Comment
Re: Selling Copiers "Awesome Email from P4P Hotel Member"
Now THAT'S confidence! The idea of challenging my prospects is something I am beginning to realize and have to work on more. Thanks for sharing this.
Comment
Re: Copiers and MFP's "Do We Charge for Scans or Not to Charge for Scans"
This comes pretty close if you don't need 11x17 and can live with 50 sheet ADF for $1500 and no click charge: http://www.xeroxscanners.com/e...s/item.asp?PN=DM3920 They do have 11x17 scanners as well
Topic
Photizo Group to Launch Second Annual Tracking Study on European Managed Print Servic
Breaking Ground - Again; 'First-of-its-kind' Study of MPS Market in Both North America and Western EuropeLexington, KY (PRWEB) August 22, 2009 -- In 2008, the Photizo Group broke ground as the first firm to launch an ongoing tracking study of the...
Topic
Ricoh Launches Industry-First Centralized Critical Communications Software and Servic
Ricoh, a leading provider of digital output solutions, announced at Hunkeler Innovationdays the launch of its Critical Communications software and services portfolio. For the growing number of print jobs subject to regulation, where every element must...
Blog Post
The Who, What, Where, When, Why & How of Print
Did you know that if you where to fill your car gas tank with inkjet ink that it would cost $150,000! What do you think is the average number of pages printed by the average employee each year? Yup, 10,000 pages. One of...
Blog Post
Twelve Days of Selling "Day 7"
Who likes Mondays? Back to the grind, had to update my CRM and then sync in the AM. I had no appointments, thus the entire day was spent prospecting again. Out of the six emails that I sent on Saturday, I was able to get...
Blog Post
6 Tip Offs That Your Customer is Gathering Additional Proposals
Even though we ask, "are you entertaining any additional proposals ", there are times when "buyers are liars". Over the years, I would say ninety percent of those that have told me, no we're not entertaining any additional pricing,...
Blog Post
Selling Copiers "Awesome Email from P4P Hotel Member"
In a recent blog "Dirty Deeds from a NJ Dealer", I had an email from a valued Print4Pay Hotel member. But before I post the rest, let me digress for a moment. I did not expect a reply to my recent blog, however receiving an email...
Topic
New government fax regulation
C ISSUES STAY UNTIL JAN 1 2005! Sign the petition at www.legalfax.com FCC ISSUES STAY UNTIL JAN 1 2005! The FCC has issued a stay on enforcement of their new fax rules eliminating the Established Business Relationship. They are reconsidering the new...
Topic
Use of Tablets for Salespeople
Everyone, below is an email I received from a P4P Premium Member in South Africa. I have a few points to make but would like to hear from other in reference to Deans email: Please fee free to post your thoughts! Morning Art Hope you are well? I’m busy investigating the pros and cons of issuing my sales reps with tablets. I basically want to try and increase performance and productivity. How do I want to do it, this is mostly for when they are out in the field or my non office based sales...
Blog Post
The Harder I work the Luckier I Get
I wrote this just about 11 years ago. This may have been one of my first blogs, but was posted in the forums section of the Print4Pay Hotel. When I wrote this I had 24 years experience in down the street sales. Enjoy! Is a...
Blog Post
Copiers and MFP's "Do We Charge for Scans or Not to Charge for Scans"
This is a rerun blog post from April of this year on the old blog site, since that post there were many threads on the P4P forum related to the above topic. Charging for Scans is an ongoing discussion on the Print4Pay Hotel members. I...
Topic
ShoreGroup Achieves New Benchmark for Managed Service Customer Satisfaction
ShoreGroup, Inc., a premier managed services and management software development firm, today announced that it has achieved a new customer satisfaction benchmark. In survey results for the 3rd quarter, ShoreGroup’s customer base has ranked their managed services satisfaction a 4.9 out of a possible 5.0 rating (98% out of 100%). This achievement marks the second consecutive quarter that customers have ranked their satisfaction with ShoreGroup’s support services a 4.9. Surveys and customer...
Topic
Defuse Angry Customers by TREATing them to Red-Carpet Customer Service
It takes a special person to work in a support center dealing with customer complaints day-in and day-out. There is no more stressful job when it comes to serving customers than to be resolving the challenges they bring to the table. As a support center representative, you are tasked with remaining calm and professional as you assist the person on the other end of the line. It’s not always easy, especially when that person is angry and directing their emotional outburst at you. However, the...
Blog Post
3 Ways Copier Sales Reps Can Protect Their M.I.F. (Machines in Field) Integrating The Use Of LinkedIn
Is there customer loyalty in business today? I sincerely believe it is harder today to keep your clients happy than it was 10 years ago. We can thank all of the social media outlets for attributing to this. It has been engrained in copier sales reps heads retaining your customers is low-hanging fruit. However, understanding how to create loyal customers so you can retain them is one of the most important things for a dealership. For starters, it’s critical to know the fastest ways to lose...
Topic
Lexmark Demonstrates Customer Onboarding and ID Verification Solution at Finovate Spring 2016
LEXINGTON, Ky. (PRWEB) May 10, 2016 Comprehensive solution addresses stringent know your customer, anti-money laundering and identification verification regulations News Facts ● Lexmark International, Inc., a global technology leader, will demonstrate its latest banking innovation at Finovate Spring 2016 on Tuesday, May 10 in San Jose, Calif. Finovate is the only conference series focused exclusively on showcasing the best and most innovative new FINTECH solutions. ● In a seven-minute...
Topic
Beiler Printing Selects Epson SurePress Digital Label Press To Deliver High-Quality Custom Labels
LONG BEACH, Calif. , Aug. 9, 2016 /PRNewswire/ -- Epson America, Inc. today announced that Beiler Printing , a Pennsylvania -based family-owned commercial printing company, has purchased and installed the Epson ® SurePress ® L-4033AW to provide a variety of short-run custom label options for local customers primarily in the agricultural and commercial foods industries. Beiler Printing purchased the inkjet digital label press to expand its short-run offerings, helping them to produce...
Blog Post
Are you Customer Centric or Product Centric?
Most in business would say “Of Course We Are a Customer Centric Business.” However with today’s rapid rate of disruption caused by organizations and Industries who continuously out innovate legacy organizations. I would say they are lying to themselves and here are my reasons for saying this. A company is built to sell a product which solves a problem. What happens when the problem the product solves is not an issue anymore? Or what happens when someone else circumvents your products...
Blog Post
The power of Tigerpaw One Software — with James Foxall
I sat down with James Foxall to find out how Tigerpaw is leaping into the office equipment space with a fully vetted product Well, there's one thing that James and I have in common, boy can we talk it up! So much, that this will be a two part interview. It’s unusual to find a 30-year-old company that still has the passion and entrepreneurial spirit of a startup, but that’s exactly what I found when I interviewed James Foxall, CEO of Tigerpaw . I caught up with James in-between his busy days...
Topic
Ricoh USA, Inc. named winner of Qualtrics 2017 Insights to Action Award
MALVERN, Pa. , March 2, 2017 /PRNewswire/ -- Ricoh USA, Inc. , a global technology company that has been transforming the way people work for more than 80 years, today announced at the 2017 Insight Summit that it has been named a winner of Qualtrics' prestigious Insights to Action (I2A) Award. This designation recognizes and celebrates Ricoh's ability to create actionable insights that drive innovation, growth, and organizational success. Awarded Gold in the Customer Experience category,...
Blog Post
Sales Leaders... Why Is Your Sales Team Referring To Your Customers As Customers?
"The quality of your life as a sales rep is based upon the quality of your relationships" We would all agree, customer experience matters more now than ever before and sales reps who don’t adapt to a customer-led mindset through personalization will fall further behind and suffer major customer churn. In today's modern business world, full of business intelligence, marketing automation tools and social media, your customers and prospects are expecting a different type of interaction; one...
Topic
What the heck is a Customer Success Manager?
What the heck is a Customer Success Manager? By Paul Giorgi, Jun 28, 2017 10:31:31 AM “ Customer Success Manager. ” Sounds like some sort of discount store greeter on steroids doesn’t it? Sometime earlier this decade, software companies decided to move toward Software as a Service (SaaS) where you paid a recurring set fee to access their software. Think of Spotify, Netflix and other subscription services that you pay for. As the SaaS trend moved to more complex applications and more business...
Topic
Supplier Relationship Management – A Solution to 5 Key Procurement Challenges
Supplier Relationship Management – A Solution to 5 Key Procurement Challenges Procurement includes the processes by which manufacturing requirements are translated into supplier requirements; how supplier relationships are managed; and ultimately the ordering of goods and services needed to produce the product. Leading edge manufacturing, pharmaceutical, food and natural resource organizations are realizing that the set of processes that surround procurement are not only key to short-term...
Topic
Ricoh Innovations Announces Global Reseller Agreement With SAP, Enabling Near-Real-Time In-Store Insights With SAP® Hybris® Cloud for Customer
CUPERTINO, CA--(Marketwired - Jul 26, 2016) - Ricoh Innovations Corporation ("RIC"), a Silicon Valley-headquartered subsidiary of Ricoh Company, Ltd. that creates global new businesses based on advanced information technology, today announced the signing of a global reseller agreement with SAP ( NYSE : SAP ). As part of the agreement, SAP will resell the RIC image recognition platform as the SAP® Hybris® Cloud for Customer, imaging intelligence add-on, which is available now. The solution is...
Blog Post
"Business" Relationships are a Component of the Deliverable! Oh, Deliverables Change
Well, the Image Channel is undoubtedly heading for some needed updates. Over the last couple of years, I have been discussing the future and in search for more of the channel's leaders to help in destroying all that is status quo to a product-centric mindset. Know it's time for the channel to focus on the Customer, not just in words but in their actions. Customer-Centric approaches must replace Product-Centric mindsets. "Those passionate about approaching things differently, based on a...
Topic
M/C Partners Establishes Midwest-based IT Managed Services Platform
M/C Partners, a Boston-based Communications and IT Services focused private equity firm, has signed an agreement to acquire the Managed Services division of West Monroe Partners, a national business and technology consultancy, the company said. The acquisition closed on Dec. 30, 2019. Wayne Kiphart has been appointed Chief Executive Officer and will be responsible for driving the company´s growth and long-term returns for stakeholders. Wayne Kiphart joins West Monroe Managed Services from...
Topic
Concerns with Ricoh Support Tools?
Ricoh has a few customer support tools that give Ricoh access to the customer's MFP info (i.e. RemoteConnect and ARMS). Wondering if you as dealers or if customers ever have any concerns about Ricoh having access to this (what I assume is basic device) information? Thanks.
Blog Post
Sales Reps: How Well Do You Really Know Your Current Customers?
"Relationships are Everything" Here's the bottom line... customer experience matters more now than ever before and sales reps who don’t adapt to a customer-led mindset through personalization will fall behind and suffer major customer churn. In this era of business intelligence and marketing automation tools, your clients and prospects are expecting a different type of interaction; one in which is personalized, genuine and authentic. According to a Forrester report, only 27 percent of buyers...
Blog Post
The Lifeguard on Stubborn Pond
Recently I heard someone say, they were there to save an industry! It was at that second; I realized why some leaders in transitioning industries, are much too obligated to yesterday. For some it's not about saving an industry, it's about saving a deliverable or a process which yesterday’s benefactors have become less appreciative of today. Caution! “During disruptive times self-preservationist may disguise themselves as lifeguards.” So, here’s my thinking. It’s not about saving. Just the...
Topic
The Customer Is Always Right (Until They're Wrong)
Oh, baby. You’re in a sales demo, the company CEO just cycled in (17 minutes late), apologizes for being “slammed,” and immediately jumps into aggressive questioning. This is the biggest deal in your pipeline, you’ve been forecasting it for nine months, and, suddenly, it’s being threatened. Maybe this CEO asks why your widget factory doesn’t have an API, or why you don’t offer to send someone to install your SaaS on their internal server (think about it). These are extreme examples, but most...
Blog Post
Toys R Us, a victim of Memory Management
“Painting your vision of the future requires the ability to paint over your memories with the paint of your imagination.” I am sure many have decided, Toys R Us is just another example of outdated marketing strategies. Most have read much about how they refused to innovate. Well, Here’s my thinking. Toys R Us thought they were innovating. They based their marketing and their customer’s experiences on what they believed to be true instead of what the customer knew was true. The number of...