Tagged With "Major Accounts Program"
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Re: COVID19 "Remote Working" Day Forty-Three of Sales
SSG that's an awesome video! You can send links to clients, and direct them to your channel. It's a virtual demo that keeps on giving. Kudos I have some of the same issues with getting appointments through Linkedin, however I know of several peeps that use Linkedin as their only source for prospecting and they are doing well. I will keep working it since I have a Navigator account now
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
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Re: When is Net New Business not Net New Business?
I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business for their sales department.
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Re: When is Net New Business not Net New Business?
Originally Posted by Czech: I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business...
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Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks! Same functionality regarding scanning? Scan to email, smb, ftp? Secure printing? Authentication and account track? Ability to implement solutions like paper cut? I guess this will be my last question
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
I'm not sure about PaperCut with the HP products, I do know that PaperCut is supported with the Epson 100ppm color device. scan2email, scan2folder, secure, authentication all yes with both devices. Not sure about account track as a standard feature
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Re: Assume My Copier Lease....What?
Thanks for all of your questions and comments! To answer the first question by @AOSGROUP, we've had some success in our local area of Toronto, Canada. The transactions were completed manually before launching the marketplace. The current version of the marketplace was only launched this past January, so you guys are the early adopters. Transactions can take the form of either a lease assumption (where one credit-approved client assumes the lease of another as-is), or a split-buyout (where...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?
First is this your actual reply to the account looking at thoseToshiba products listed (455 & 305)? If yes and they have a great history with the Toshiba product, telling them there a "bottom dweller" would make anyone think that you're only wanting to sell them what YOU'RE offering. The models they requested are older models of Toshiba and who knows if they've worked well for them or not. Also if you research the Okidata product, most of their MFP's are based on the Toshiba platform now...
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Re: Does anyone have a clue as to how the CPC billing model started in the first place?
I remember it well and at ComDoc, in the early 80's we sometimes put the offer out there without it being a formal price plan. I think the customer realized that a lot of the toner they purchased and stocked was useless at end of the machines life. It was like a primer with a customer who had that and TCO on their mind, it was a way to close them. Equally, I remember taking it one step further in the early 90's with copy management - the first all inclusive (hardware, service, supplies)...
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Re: Can a Digital Copier Scan to Dropbox?
Great Post Art. Xerox have a DropBox app available for their new ConnectKey devices but the user has to buy a scanpack which cover X number of scans and has a 12 month shelf-life. The advantages of having it on the MFD as an App is that any user (e.g. at a college) can log in to their DropBox account and print or scan to / from their own account securely. We've been doing the same as you and circumventing the charge or need for an app by pointing the scan to a DropBox folder on a desktop.
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Re: 5 Questions for HP about the Acquisition of Samsung Printer Business Unit
PRINTING BUSINESS UNIT DIVESTMENT GUIDANCE Following is communications guidance on the Samsung Printer Business Unit Divestment includes: The Samsung Electronics Press Release Q&A for Samsung Employees and Partners Samsung Printing Business Unit Divestment Statement “Samsung Electronics has reached an agreement to sell the entire global operations and assets of its printing business to HP Inc. This transaction is part of the Company’s efforts to concentrate on its core business areas.
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Re: Why I Spent 30 Minutes Researching a Headset and What That Means to Copier Sales Reps
Larry, good stuff. Just the other day I was at an appointment for an envelope press. It was an existing account, and before we could meet, they wanted me to send the pricing on three different models. I was somewhat reluctant, however, since it was an existing account, I caved. After a few follow ups, we had the meeting, which I thought was going to more about telling then what the system could do and can't do. After 20 minutes or so, the DM stated that she had done quite a bit of research...
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Re: The Quest for $200K "Still Time to Network"
I call used machines "Off Lease" and tell the prospect to think of them as a program car, still very good but someone else took the retail hit. I say if a used machine needs to be re furbished I don't buy them. I don't sell used machines with high meters with the exception of Ricoh's "Greenline", we don't know the meters on those and I'm not impressed with those, lots of quality issues.
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Re: Prospecting, Why You Can't Ever Stop Doing It!
Profound truism !! Tom Kilrain Guide Book Publishing Account Executive, with specialty as Marketing/Advertising Consultant Mobile: 317.946.1547 Kilraint@msn.com 7668 Burns Drive Brownsburg, IN 46112 > On Sep 14, 2014, at 10:13 PM, "Print4Pay Hotel" < alerts@hoop.la > wrote: >
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Re: Little Story About a Man Named Jed
I had a similar situation with an existing account, the purchasing manager had to retire due to a medical issue. I reached out to the new purchasing manager, calls, emails, tried to get thru IT and no return call. Next thing I know they are cancelling the maintenance contracts on their equipment. I continue to call and finally she calls me back and says they got an unbelievable deal from one of my competitors that they couldn't afford to pass up. I asked her how did you know it was such an...
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Re: Canon Business Systems Pulling a Ricoh
I am dealing with this right now, my DBM is looking into it but I'm skeptical having lost two previous accounts to Ricoh Direct. One was a school district we had seven mfp's in Ricoh had one billable obsolete AF 650 so "technically" we weren't the incumbent. Ricoh has a lot of ways to get around their rules. Ricoh "says" the dealer cost is the same as direct but we see them sell at our cost all the time. Originally Posted by txeagle24: We've had issues with Ricoh finding (or try really hard...
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Re: Canon Business Systems Pulling a Ricoh
Originally Posted by Christi: Art, Yes, Ricoh's ROE is serious business. If you're not seeing that in your territory, you need to contact their MVP, or even Mr. Brodigan himself, immediately. I've seen him take the matters into his hands personally. When you are moving half our gear a year, you hold more cards then you think. How Canon can afford not to is beyond me. I guess that's why we're seeing more Canon dealerships starting to carry our product. I too have seen personally very high...
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Re: Canon Business Systems Pulling a Ricoh
We've had issues with Ricoh finding (or try really hard to find) ways around Rules of Engagement. One example I will use is a former customer I had that had all of their local Ricoh MFP placements with me but had a few old units from Xerox locally & several Ricoh units in a different market from RBS. The customer was looking to upgrade a Ricoh machine that I had placed a few years earlier. Ricoh went in and gave them pricing that was 25% lower than I could offer, & when we brought up...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy
Yes, I had an account who had TWO Xerox down for over two months and would NEVER do business with them again. I had been renting to this contractor for years and really made a great proposal and pretty much expected that sale. They stayed with Xerox!! You just wonder what their thought process is on these kind of deals. They will end up in the exact same boat in 5 years and go through the motions and get absolutely nowhere. Good Luck!!
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Re: Ten plus Tips for Cold Calling in the Field
I have two points I will add that may help him out. First, don't assume anything when it comes to customers and their money. We had a rep who we were working with one day and he drove by a building. I asked him why he wasn't stopping and he said look at that place, there's no way that guy has any money to buy a copier. Turns out this guy was a fairly big developer and that building was his new office. They had not started construction on the project yet. They went in and the office had a...
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Re: "MFP Wars" Hi Speed A3 MFP's vs A4 MFP's
Art, one of the problems is dealers servicing a machine for $30.00 a month. however, the reality is the industry has allowed the sales engine to destroy the service model. selling full service on A3 for .006 or less in volumes of 5k a month. Dealers were chasing sales revenue as they sacrificed service profits. As volumes continue declining so will margins. Dealers will begin realizing that all the A3 service they gave away is too costly to manage and the shift will begin. The A4...
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Re: The End of The Day With Ray!With Leadership We Will get Through This
Ray makes a lot of great points here! I have to break this video down, write notes and make a plan with my team. Sales could be on the downward trend through to at least Sept so it will be a good time for sales training and analyzing/ optimizing internal processes. Ray says "What is the message you are sending to your internal and external customers about how to navigate through this Corona Virus" ... I am not sure myself what that message is or should be? What is an internal customer? For...
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Re: Imaging Channel, 2019 the year of DaaS - My suggestions to help you Implement.
Anders good questions. Flat Rate billing is simply a billing method. The most vital component is understanding cost. Our industry has known customer volumes for decades. We also know it’s declining. Customers’ will not change printing behaviors based on billing. Obviously, each dealer will determine their T&C. The smart ones will focus on controlling cost of labor and increase their FCE, they will sell the right equipment in the right volume band, and they will understand the importance...
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Re: Imaging Channel, 2019 the year of DaaS - My suggestions to help you Implement.
The difference in our iDaaS model is that volume DOES impact cost. Other flat rate model offer a rate with no impact on volume. Our program uses the current customer volume, service efficiency, margin expectations as well as our data on over 4 million devices to help remove the variables and concerns over switching to a no meter billing model. We can also adjust for color ratio's. So with the possible exception of print for pay, production and maybe some schools there is no reason not to...
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Re: The Predictors of the Future of MPS Seem Void Imagination
Yes. Account base very helpful.
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Re: How to Add More Selling Days Without Really Trying
Art right on dude! Time management is our best asset and killer at the same time. To be successful in sales is not 8:00 to 5:00! Before 8:00 after 5:00 PM even a late night, Saturday or Sunday. Take at least the 1 hour most reps can truly not account for (if being honest) and reinvest back into being productive. Right here is 5 hours per week. Sunday is a great time in the morning to prospect and send emails to executives. This does work.
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Re: BYOB... It is Not What you are Thinking...
Larry makes some excellent points and don't I know it. For the last ten years I've grown the P4P brand and my own brand through writing at least two blogs a week, sharing content on LinkedIn, sharing on Twitter, and answering any questions related to our industry that I can find on the web. If you can't blog for your own company then blog for yourself on LinkedIn, it's a great venue to get started! Someone will say, well, uh, I don't know what to write (Denver just gets turnover on Panthers...
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Re: Are Your Salespeople Good Losers? Ask Cam Newton...
too bad there are so many crappy sales cultures in the business world. Too many companies look at sales people as a necessary evil and pay too much money to consultants that are so far removed from the industry that they don't have a clue. Most of these "consultants" will make a statement that we can make add more profit with our "new" program. Most times that program is to cut the comp plan of the sales people. I call it "Ikonism"
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Re: Five Ways for Copier Reps to Stay Productive on a SNOW DAY!
Those blast (20-40) emails are going to existing accounts that have approved receiving enails from my constant contact account
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Re: Recognizing Disruption
What, this article has been up since the 3rd and no comments? Well, I guess I'm guilty of that too as it is the 9th. However, I am surprised that I'm the first to comment on this. I have been in the business for a total of 5.5 years so on one hand I'm still a greeny (but then in the copier business that seems to be pretty tenured) and I'm 54 yrs old. After my first 1.5 yrs in the business I took another job, but then cam back 10 months later after my old boss called me with a major account...
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Re: Recognizing Disruption
ebyers, ty for posting the reply. I've been out of sorts for the past few weeks with some much needed time off. Many dealers don't need to change because they are still making a great profit. Sorry, I meant GREAT profit! Thus change is not in order for them. Salespeople to make that change, it's possible, one great idea with a few bucks behind that idea could change everything. What Ray posted above could be the copier industry, or it could be IT services or maybe software. Print Audit has...
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
Awesome, bring it to NJ!!
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
Art, Plan on attending in Dallas in April. A central spot for all parts of the U.S. Investing in growth is a good thing. I am sure Stratix will support your endeavors.
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
haha, you're a funny guy!
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
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Re: Letter to Mr. Jones about Sales Reps
Just an FYI on the above account. That was my first call to them, and never did a stop in cold call. I was more surprised that someone would answer that, "We don't accept solicitor phones calls" and then more upset that I was going to ask, "what do you accept", and was hung up on. The way I figure, is the boss probably does not know what's going with their receptionist. In reference to burning bridges, I'm figuring that there's a lot more accounts in my territory, than what Kathie might have...
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Selling Copiers "The Rep that BS's the Prospect"
I apologize for not being able to write as much as I usually do. December was a rather busy month, in fact the busiest December in years. Cheers to that! It all started a few weeks ago when received a lead (yippee) that was labeled "looking to lease a printer" . I wasn't excited about the word "printer". However, a lead is a lead and follow up has to be immediate when you get a new lead. The Call I was able to connect with the prospect that day on the phone. I was asked if I sold Canon, I...
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This Week in the Copier Industry 10 Years Ago, The First Week in January 2009
Ten years ago this week and what was on our minds? It was the Great Recession. I remember it all too well. Many of my accounts were in the AEC market, remember losing almost 30% of that business because of bankruptcies, companies closing and companies just buying their device once they came to the end of the lease. Hope I never have to go through that again! Enjoy the threads from ten year ago this week! Weekend Copier Notes from 1/4/09 Neal · 1/5/097:19 AM According to survey of printshops...
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This Week in the Copier Industry 5 Years Ago, The First Week in January 2014
Some great threads here, especially the blog series I wrote for "31 Ways to close more copiers sales". Enjoy these threads from 5 years ago this week! Pacific Office Automation Helps Local Children by Matching Donations in the Fox 12 Holiday Toy Drive Art Post · 1/2/1410:14 PM Pacific Office Automation Pacific Office Automation ( http://www.pacificoffice.com ) is a leader in managed printing solutions and document management software. Since 1976, Pacific has grown to become the industry’s...
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This Week in the Copier Industry 10 Years Ago, The Third Week in January 2009
There's a pretty decent thread below about relationship selling. It's ten years old and yes I found it some place on the web. Speaks about common ground with the client along with trust. Take the three minutes to read this thread. Relationship Selling – The Buy and Buy Enjoy the threads from ten years ago this week! Weekend Copier Notes from 1/18/09 Neal · 1/19/098:46 AM bundled with Kodak MarketMover, which is a package to assist printshop owners in marketing and selling digital output. The...
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This Week in the Copier Industry 15 Years Ago, The Third Week in January 2004
Wow, a Super Bowl thread from back in 2004, talking about the 14 game win streak from the Pats. It was the Pats vs the Eagles. Fly Eagles Fly, no Super Bowl for you this year! Enjoy the threads from 15 years ago this week! Re: Super Bowl Poll! Our Year! · 1/16/048:54 AM The Patriots are now on a 14 game winning streak. They will go into the Super Bowl on the longest streak of any team since the '72 Dolphins. And Peyton Manning is putting together what might be the best postseason for a QB in...
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This Week in the Copier Industry 5 Years Ago, The Third Week in January 2014
Enjoy the threads from 5 years a go this week! Topic Five Vendors Earn Winter 2014 BLI “Picks” in the A3 Color Category Art Post · 1/23/145:35 PM buyers. Konica Minolta Business Solutions, U .S.A., Inc. Konica Minolta bizhub C 364e Outstanding 31- to 40-ppm A3 Color MFP Konica Minolta bizhub C 454e Outstanding 41- to 50-ppm A3 Color MFP KYOCERA Document Solutions America, Inc. KYOCERA TASKalfa 5551ci (Also sold under the Copystar brand) Outstanding 51- to 60-ppm A3 Color MFP Ricoh Americas...
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This Week in the Copier Industry 10 Years Ago, The Last Week in January 2009
It's been a hectic week for me. Had to spend a couple days in PA for meetings, coupled with the end of the month. January was nothing but a bummer. That's what happens when you cram everything in for the end of the year. One item I was happy with was my commission check. Back to rebuilding the pipeline. Enjoy these threads from ten years ago this week. Weekend Copier Notes from 1/25/09 Neal · 1/26/096:56 AM server, which is a relabeled Konica Minolta PRO C 6501. This certification is based...
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This Week in the Copier Industry 5 Years Ago, The Last Week in January 2014
Dang, there's a ton of content here! Check out the blog series for 31 Ways to Close More Copier Sales #25 of 31 , there are 31 in total and I'm trying to get them all in a collection for us. Enjoy these threads from 5 years ago this week! This Week in the Copier/Office Equipment Industry 10 Years Ago 4thWeek of January 2004 Art Post · 1/26/142:19 PM the new product.http://support. ricoh .com/bb/html/dr_ut_e/rc2/model/ c 32_38/ c 32_38en.htmJG Toshiba America Business Solutions Introduces The...
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This Week in the Copier/Office Equipment Industry 5 Years Ago (1st Week of February 2014)
Were you in the industry five years ago? If not some of these threads will shed some insight on what was the top threads 5 years ago this week. If you've been in this industry longer than five years, then many of these threads may bring back some memories. In any case enjoy these threads from 5 years ago this week! EFI Launches Fiery Digital Front Ends for New Konica Minolta Bizhub Presses Art Post · 2/6/149:20 PM EFI Launches Fiery Digital Front Ends for New Konica Minolta Bizhub Presses...
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5 Reasons Why Those in the Copier Industry Should Be a Print4Pay Hotel Member
We've all heard the expression, it's not what you know it's about who know. The larger your network, the more access you have to opportunities. Almost twenty years ago I created the first and still the only web based forums for copier industry professionals (not a tech forum). Over the years I've been able to lean on others in the industry to get information that I need to close orders through the Print4Pay Hotel forum members. Sometimes it's competitive info, pricing, what's good, what's...
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This Week in the Copier Industry 5 Years Ago, The First Week in December 2013
Okay, we're back to doing three of these a wee. Where we look back on the threads from, 5, 10 & 15 years ago Enjoy these threads from 5 years ago this week! Canon U.S.A. Unveils Océ VarioPrint 6000+ Series of High-Speed, High-Volume Digital Production Printers Art Post · 12/5/139:45 PM deliver critical savings to print providers. This black-and-white printer is ideal for burgeoning industries -- such as on-demand, digital book printing -- due to its registration accuracy, outstanding...