Tagged With "Major Accounts Program"
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Re: COVID19 "Remote Working" Day Forty-Three of Sales
SSG that's an awesome video! You can send links to clients, and direct them to your channel. It's a virtual demo that keeps on giving. Kudos I have some of the same issues with getting appointments through Linkedin, however I know of several peeps that use Linkedin as their only source for prospecting and they are doing well. I will keep working it since I have a Navigator account now
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Re: Need HELP! Kyocera Color A3 question
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: HP receives wave of customer complaints
I'm on this program at home. He was getting regular shipments of ink that he didn't order. You'd think that would be a clue. Technically, when someone cancels our maintenance contract, the toner in the unit becomes unfunded. We have every right to go and remove it. No one ever does but the unused toner has not been paid for.
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Re: Your Copiers Are Storing Confidential Information: What You Can Do About It
We are still a dealer but we have not sold a LEXMARK in quite a while. They eliminated the MPS Elite program we were own, or at the least removed us from that program. I never had anyone ask about the security due to the Chinese ownership but it’s a great point. Honestly, I have found their support, to us at least, to be very subpar. Our support from brother has been phenomenal the last 2 years. Most of my printer clients are replacing the lexmarks with the brothers as fast as they can.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
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Re: When is Net New Business not Net New Business?
I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business for their sales department.
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Re: When is Net New Business not Net New Business?
Originally Posted by Czech: I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business...
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Re: Target GP Margins
Czech, I got nothing for you, well, may have something. Every opportunity is different, all depends on the time of the month, we're I'm at with revenue for the quarter or the month, if I can hold MSRP with a certain account. I taken the position (Commercial), that all my A4 devices will be priced at MSRP. A3 devices 21-40ppm would be 1,500 to 2,500, and 3,500 or more on everything else. Just a guide line that I try and follow. I'm not in the Major account business, maybe some other P4P'ers...
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Re: Target GP Margins
Across the board, I probably average 12-15% margin above whatever markup management puts in before my "Sales Cost" is published. For printers & desktop A4 devices, I just want to get a bunch of them in the field running pages & making money, so I sell most of them at my Sales Cost. That recurring revenue stream & volume in numbers is more valuable than making a few extra dollars on the hardware. On larger A4 MFPs, I'll typically have a 20-25% margin, because I typically propose...
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Re: Target GP Margins
Thanks for the replies. Sounds like I'm about right with where my GP should be. txeagle: I know the feeling of those slim margins where everyone is dropping their pants!! I can make more GP on a single refurbished copier in a commercial account than 8 machines at a major account.
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Re: Target GP Margins
I heard it through the grapevine a while back that RBS (at least in DFW) is no longer sending field reps out unless opportunities are above a certain value, meaning they are handling the sales process via telephone and email from start to finish. I see this as being the way things will be done in the future. From a business perspective, it makes sense if it allows dealers/direct to employ fewer sales people while generating close to the same revenue. If there is no value in a transaction...
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Re: Large scan jobs
ok, our DF holds 220 pages at one time. If one of my accounts wanted to do this I would program in a batch feed mode. First fill the document feeder, when the document feeder empties the system will them prompt you to put the rest of the originals in the feeder and then continue the scan job until all of the documents have been scanned. Does this help?
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Re: Charge for IT support
We charge on an hourly basis for any connectivity support beyond the first 6 months of a system being installed. We have tested a program where clients can have it included in their contract but have received little interest in that.
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Re: Question: Xerox technicians
I can confirm a new offering. Xerox has a new program for signing on new dealers and not putting them in the Global or Agent bucket. These dealers can then be trained to use thier own technicians. I will check with my source about them using Xerox techs.
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Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks! Same functionality regarding scanning? Scan to email, smb, ftp? Secure printing? Authentication and account track? Ability to implement solutions like paper cut? I guess this will be my last question
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
I'm not sure about PaperCut with the HP products, I do know that PaperCut is supported with the Epson 100ppm color device. scan2email, scan2folder, secure, authentication all yes with both devices. Not sure about account track as a standard feature
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Re: MFP Purchase Decision Makers?
Depends on the size of the account. My big accounts......say companies with more than 100 employees......the decision maker is the Director Of I.T. in every case. Perhaps the IT Director runs it by his upline but I deal directly with IT. The mid-sized customers it tends to be a management level person other than the owner like a GM or CFO. In my small clients it tends to be the owner.
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Re: Manufacturer Support on Bids
Been ages since I posted anything on here! Jason, back in the day for me Canon didn't do anything unless it was minimum $50k wholesale. KM on the other hand was extremely aggressive with doing whatever was needed to get our wholesale price down. We also had a fantastic dealer account manager though who would go to bat for us every time. In a RFP situation, you would think they would understand that you are dropping your margins or more than you expect the manufacturer to. "Where there's a...
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Re: Manufacturer Support on Bids
I agree. My KM rep and his boss were in the office yesterday and I asked him why he didn't show any interest in this opportunity and he said because you are buying at the lowest I can give you right now and there is nothing else I can do from a support part. He said he gave it about a 3-5% chance of winning the account based on what he read and what he could do. I am ok with that as most of our bid opportunities are not set up around here for dealers to participate. They always have some...
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Canon imageRUNNER Advance C3535i questions
when you load the bypass tray it will auto recognize the paper in a pop-up menu, and if you look closely there is a section near the bottom where it shows what a media is defaulted and a button that says “change “. This is where you would program in the media wait. I believe it would be heavy six, if you hit the details button on that screen you will see it by GSM The varnish would be questionable. I’m thinking, try using the selection for “2nd side of printed media”
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Re: Around the Word with Konica Minolta
Konica Minolta Again Joins the Fight against Childhood Cancer Ramsey, NJ, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced they will again support Tackle Kids Cancer, a philanthropic initiative on behalf of the Children’s Cancer Institute at the Joseph M. Sanzari Children’s Hospital at Hackensack Meridian Health Hackensack University Medical Center. As with last year, Konica Minolta is partnering with THE NORTHERN TRUST...
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Re: top challenges faced by sales reps on a day to day basis
Management is now to the point that they are asking me weekly to update my forecast, it's getting to be a real drag going over every account on the opportunity list and what happened with them on a weekly basis. Isn't that the reason why I keep my CRM updated on a daily basis?
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Re: top challenges faced by sales reps on a day to day basis
Keeping the forecast updated is part of our job; they need to know what that looks like on a regular basis. If you're a proven producer (which you are), they shouldn't feel the need to ask for updates on every account. That's nitpicking.
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Re: HP & Canon Poll "Your Thoughts"!
Can a choose "Both B and D but not A"? I don't think we'll see this much in our normal operations. I see this as affecting the Major Accounts/Enterprise Accounts more than the street. I can see us running into "we have a national account with HP" now.
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Re: Need help with Pay for Print Solution
If I am hearing this right, you have two issues...USB access and driverless/wireless printing. Others have USB printing, we don't. However, we have HotSpot Printers that no one else has. http://www.printeron.net/landing/ricoh/Ricoh.html I am going to assume that you are not familier with this. HotSpot printers allow you to print from anything that has email access including iPhones or BlackBerries. You don't need drivers and you don't need to be on the network. You just email the file to a...
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Re: Color MFP Trends, Tactics, etc
I havn't seen one placement of the frontier in my territory yet. But that doesn't mean they aren't out there. I see the whole copier industry making a shift to A$ devices in the next 24 months or less, they have too. Price is the driving factor, I've heard it all about A4's, such as "A4's can't hold up to heavy volume", oh yea then why do I see laser printers with hundreds of thousands of prints on them and they weigh under 100lbs? Heck, I just came from an account that has 180K on a Ricoh...
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Re: Savin SPC221SF and scan to email
Question How do I use Scan to Folder on Windows? Answer Documents scanned using your device can be sent over a network to a shared folder. To use Scan to Folder, follow these steps: Note: To send scanned documents to a shared folder on a computer, the correct user name, password, and directory must be set. Files can be sent to folder destinations on the following operating systems: Windows 2000 / Windows XP / Windows Server 2003 / Windows Vista Mac OS X Destinations must be registered via...
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Re: High Volume Updates
RICOH PRO 907/1107/1357 PRODUCTION PRINTER FREQUENTLY ASKED QUESTIONS Q. Where do the new Pro Series Production Printers fit in the Ricoh high volume monochrome printer product line? A. The new Pro Series Production Printers are successors to the highly successful Digital Document Publisher models, the DDP70e and the DDP92. Those models were initially brought into the Ricoh product family through the acquisition of Hitachi. Technically, the 70-ppm Digital Document Publisher 70e is being...
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Re: P4P member: Allegheny County signs 5 year contract with Amcon Office Systems
Gman - Your absolutely right...Green Initiatives have always interested me and from a financial perspective they are great investments right now for stocks. Art - Thank you -- this was the most competitive and nail bighting 4 months in my career so far. Being government this bid had to go out to the public. The bid requirements were 50 pages long, and the time spent in dotting I's and crossing t's was insane. Every company who sells copiers bid in the Pittsburgh Market. Everyone body who...
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Re: Need Help for Print Solution!
they are typically user customized in the application. For example a law firm printing to an HP 4000, when they print a letter it's always in dup or triplicatel; right? So the program is set up when they select to print, a letter that they get: 1. a print on letterhead 2. a print on plain paper 3. a print on colored paper 4. an evnelope. I always run into this when replacing printers, because it never is configured to do the same thing, and i have like 30 legal secretaries wanting to kill...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Go this via email today: Canon intends to make an offer of € 8.60 per Share for 100% of the outstanding Shares of Océ, representing a premium of 70% over Océ's stock price. There does not appear to be opposition to the deal either from European regulators or Océ board members. Océ will remain a separate legal entity as a Canon division, headquartered in Venlo (the Netherlands). The Océ brand is to be maintained and applied in all relevant markets. Océ will continue to lead its R&D and...
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Re: Canon Buyout Marketing Dollars
Yes, they have a pool of dollars to target any IKON account, Xerox direct, or any acquired dealer by these corporate goofs. We are a Ricoh and Canon dealer so we even get the Canon generosity. I can always be emailed for further information.
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Re: Canon Forums
Thanks, sounds great! The question I have has to do with printing to an irc3080i with UFRII printing from a Corel Word program. I can change color settings in the driver (it is defaulted to bw) but no color at all on output. A Corel program wouldnt require PCL or PS would it? I cant imagine it would....please help if you can.
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Re: Questions about Xerox's MPS Offerings to SMB Customers
Hey Art, I have not heard of the XPS program. But Xerox has alot of flavors of MPS, thats for sure. So far it looks like Xerox has a well developed direct-to-enterprise MPS program through Xerox Global Services (XGS). This has been around for a while, but they recently "announced" it as Enterprise Print Services (EPS). Four components: - Office support - Remote worker/device support - Production and mailroom support - External doc procurement (outsourcing) Its pretty all-encompassing. Thats...
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Re: Scan on MP171spf and Print on SPC420DN
You can have it scan to a folder and then have a program or script monitor that folder and tell it to print to the printer. I don't think it can be done via email unless you are using the C420DN-KP. There has been alot of discussions about this on the forums as of late. Can anyone provide the exact solution that monitors the scan folder and then sends the document to the printer?
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Re: Panasonic Canada discontinues A3 Copier Distribution March 2011
Panasonic Takes Aim at Fast-Growing A4 Class MFP Market Company to emphasize growing A4 MFP format in response to customer demands SECAUCUS, NJ (February 4, 2010) — Panasonic System Networks Company of America today announced plans to substantially increase its footprint in the burgeoning market for A4 multi-function products. The A4 market has undergone rapid growth and is emerging as the de facto standard in the marketplace. As a consequence the A3 market has been fading and will no longer...
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Re: I need everyones opinion on this!
I used to work for a dealership that sold Sharp (when this came out). It is a very nice box, the ultrasonic feeding in awesome, and the pricing for parts and consumables is aggressive. The mistake that Sharp made was to not do a beta program with commercial printers and other high volume users. The irony of Larry's statement is that I would not consider Ricoh a player here. They are chasing Xerox, Canon etc in Seg. 6 and 7, and are seriously held back by their lack of a production color unit.
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Re: MP 6001 print driver issues
I have run into a similar situation like this where we did not have full functionality after installing the driver on a server and pushing it out to the clients. It is usually a problem when you are working with an ERP type program as you mention. The only way you can fix it is to have some type of script written to that program or load the driver on the workstations. We loaded it on the workstation but only had to do it on about 15. I will forward this to my IT support manager and he may be...
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Re: Actual MPS Demand...
I will be signing up my first account for an MPS program, it's a DOD provider, about 40 employees at the location and they have about 19 printers, all HP, three different models. The IT Managers decision was somewhat based on price, but more over paying for the service allows him to concentrate on more meaningful IT infrastructure instead of paying attention the mudane printers.
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Re: CBS NEWS REPORT ON COPIER SECURITY
Toshiba does offer a HDD DeCommissioning program. Basically it costs the end user $300.00 and some paperwork and we put the old HDD in the customers hands.
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Re: Mac
I've uploaded the doc file. Also, tech support did provide some very detailed information to me via email that I just reviewed. The main difference is that they are scanning via IP which doesn't account for the possibility of the IP Address changing.
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Re: CBS NEWS REPORT ON COPIER SECURITY
I have 21 machines (mpc3500) to be relocated to another acct. Don't want to purchase new HD(s) or DOSS options, can something be done like put them in a computer and run some of the utilities that do the multiple overwrites of various bit patterns to feel fairly confident that the existing data is impracticable to recover. Or as one person suggested run large enough documents with grey pages in each function scan, print, copy, fax to fill the hdd with such images. I bet a product...
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Re: Are Step Leases ethical business practise?
Geesh, almost sounds like a 3-5 program. I've done step leases here in the states, and on the ones I've done the leasing company makes us clearly state to the customer level of payment progression is and the lessee even has to sign off on it.