Tagged With "major account rep"
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Re: COVID19 "Remote Working" Day Forty-Three of Sales
SSG that's an awesome video! You can send links to clients, and direct them to your channel. It's a virtual demo that keeps on giving. Kudos I have some of the same issues with getting appointments through Linkedin, however I know of several peeps that use Linkedin as their only source for prospecting and they are doing well. I will keep working it since I have a Navigator account now
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Re: Post-Virus We Must Defeat The Zombie Companies!
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
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Re: Need HELP! Kyocera Color A3 question
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
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Re: Will outside Sales Rep's go away?
@Jason H it's my understanding that Canon has a rep dedicated to Amazon for the ImagePASS mfp's already
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Re: Will outside Sales Rep's go away?
ImageClass?? If so that’s throw away junk just like the HP’s etc. I believe that stuff has been sold online for some time now. We don’t sell that series due to the extremely high cpc’s
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Re: Will outside Sales Rep's go away?
Even if they meet a rep, that doesn't mean that they won't oftentimes turn-around and order online. Building relationships and providing solutions is all good and I have accounts that I am very tight with. However, when the day comes that all the business I get is only from those accounts, I will starve.
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Re: Will outside Sales Rep's go away?
In a way its already gone to the internet and away from the outside sales rep........at least for stand alone printers and A4 devices. If all someone needs is a printer or an A4 to be used for basic printing,scanning and copying.....face it, they really don't need us already. If you've been at this a long time you probably remember the days when you sold a lot of A4 machines to small offices. 20 years ago if you needed an A4 you called a copier dealer. Those days are gone for the most part.
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Re: Will outside Sales Rep's go away?
@fisher I agree almost completely, but to play devils advocate I will say that we are selling more desktop printers now than we ever have before. Mostly brother, as we became a partner a couple years ago. I think people are looking for reps to show them a better way than just buying another HP off amazon, but the rep still has to have a higher level conversation with the client...not just hey buy your printers from us.
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Re: Will outside Sales Rep's go away?
I believe it will be a mixed environment, just like with PC's and other peripherals. For the small number of placements, onesie-twosie, I see E-commerce and inside sales taking over the role of the outside sales rep. For the larger accounts a sales rep will continue to play a role.
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Re: Will outside Sales Rep's go away?
In 10 years there WILL be outside sales reps, and many of them will be the committed, true professionals of today. The E-Commence platform have changed our business and how we do it. For example gone are the days when you could duck into a 15 story office building and cold call. But electronic format can still be your attention getter and facilitate your efforts in creating interest. I can buy anything on line and cut out the sales person. Try doing your own investing and getting the right...
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: Quality Digital Office Technology
Art, we've got a rep that covers York / Gettysburg and he confirmed this. He said he heard it went down ~ 6 months ago and they started reaching out to clients towards the end of 2019 to let them know. Gonna be a big change as Quality had a lot of loyal clients (also were giving away service at rates like .003 & .032- > I've gotta imagine that'll change quickly)
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Re: Ricoh Pro C5300
I tried to get more details from my Ricoh production rep, he tells me more info will be available towards the end of the month and that was it, hoping for some big changes, especially in the LCT area.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Is it just me, it seems that the general rule of thumb for the copier industry to end users is "the take or leave approach". Meaning, come hell or high water we're not going to change the way we bill, the way we support, or the financial solutions that we offer. While I was at the Top 100 conference, a rep from Wells Fargo spoke about the billing options that they now have in their leases. One of the options was for seat billing for managed IT services. My thought is that if it's available...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
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Re: When is Net New Business not Net New Business?
I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business for their sales department.
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Re: When is Net New Business not Net New Business?
Jay, We typically go after about any machine other than a Xerox. If someone wants us to service their machine and its not a complete piece of junk we will take it on and will get parts and supplies from dealers etc. until we can upgrade to one of our lines; Savin, Canon, or Samsung. We expect our reps to go out and take service agreements and we pay them the first months billing. Most don't like to mess with 30.00 agreements but they add up and eventually you find a big one. We had a rep who...
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Re: When is Net New Business not Net New Business?
Originally Posted by Czech: I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business...
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Re: Target GP Margins
Czech, I got nothing for you, well, may have something. Every opportunity is different, all depends on the time of the month, we're I'm at with revenue for the quarter or the month, if I can hold MSRP with a certain account. I taken the position (Commercial), that all my A4 devices will be priced at MSRP. A3 devices 21-40ppm would be 1,500 to 2,500, and 3,500 or more on everything else. Just a guide line that I try and follow. I'm not in the Major account business, maybe some other P4P'ers...
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Re: Target GP Margins
Across the board, I probably average 12-15% margin above whatever markup management puts in before my "Sales Cost" is published. For printers & desktop A4 devices, I just want to get a bunch of them in the field running pages & making money, so I sell most of them at my Sales Cost. That recurring revenue stream & volume in numbers is more valuable than making a few extra dollars on the hardware. On larger A4 MFPs, I'll typically have a 20-25% margin, because I typically propose...
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Re: Target GP Margins
Thanks for the replies. Sounds like I'm about right with where my GP should be. txeagle: I know the feeling of those slim margins where everyone is dropping their pants!! I can make more GP on a single refurbished copier in a commercial account than 8 machines at a major account.
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Re: Target GP Margins
I heard it through the grapevine a while back that RBS (at least in DFW) is no longer sending field reps out unless opportunities are above a certain value, meaning they are handling the sales process via telephone and email from start to finish. I see this as being the way things will be done in the future. From a business perspective, it makes sense if it allows dealers/direct to employ fewer sales people while generating close to the same revenue. If there is no value in a transaction...
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Re: Ricoh & Epson = "perfect together" NOT!
Call that KIP sales Rep again and make a deal with him. If you can get the deal with 2 KIP 9900s (those will replace the 4 Oce's), then you get to be a KIP dealer. He will also spend half as much in toner as those Oce machines just eat toner.
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Re: Nsi Autostore
Art, the big thing is for Nuance/Copitrak do this you need external tablets, and people are pretty sick of ecopy. We embed right in the MFP for Ricoh, Konica, Canon and Xerox so even if there's too many months left in the current lease we can embed the software in the current equipment and then just move the license to your MFPS when it's time to change hardware. I just did that with a POA rep in Denver, the customer had Canons and when they're ready switch we'll move it for a very small...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks! Same functionality regarding scanning? Scan to email, smb, ftp? Secure printing? Authentication and account track? Ability to implement solutions like paper cut? I guess this will be my last question
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
I'm not sure about PaperCut with the HP products, I do know that PaperCut is supported with the Epson 100ppm color device. scan2email, scan2folder, secure, authentication all yes with both devices. Not sure about account track as a standard feature
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Re: Why Social Selling Stinks for Most Copier Sales Reps
Art, love this! You know my take on the integration of social into the sales process. Sales requires hard work as most will not put forth the effort. The reason why ones social anything stinks is their effort, plain and simple. Operating with an analig mindset in a digital world = death blow to a sales rep.
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Re: Color clicks
JWS- Good luck getting your machine to count correctly! We went round and round with Ricoh and our rep about this. They swear it counts correctly, we know it doesn't. You are correct in that it can be application- dependent; some apps will click correctly, but Acrobat prints, when there are mixed originals, usually treat the whole job as color. I experimented with different drivers (PCL / PS3 / Universal PCL), but could never resolve the issue for our client (a church). BTW, the ame doc...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
I suspect that you are retired from the copier industry and do not have to earn commissions each month to support your family. As an active sales rep, I do not have the luxury of hoping that things will run their course when I have budgets and quotas to meet each month. The people who are going to be adversely effected will be US copier sales reps with a higher cost of goods.
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Re: Top Ten "Why Copiers Should Have Warning Labels"
Ty Jason! Had fun with this!! Ty for the email about your rep, that was very humorous sale!! Maybe post in on the forums?
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Re: MFP Purchase Decision Makers?
Depends on the size of the account. My big accounts......say companies with more than 100 employees......the decision maker is the Director Of I.T. in every case. Perhaps the IT Director runs it by his upline but I deal directly with IT. The mid-sized customers it tends to be a management level person other than the owner like a GM or CFO. In my small clients it tends to be the owner.
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Re: Sales And Branding Must Get Married, And Larry Levine Is The Priest
What is a recovering copier rep?
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Re: Sales And Branding Must Get Married, And Larry Levine Is The Priest
Art, you will figure it out one of these days!
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Re: Sales And Branding Must Get Married, And Larry Levine Is The Priest
Do you mean former copier rep? The only way I can see myself as former is when I retire. Recovering almost sounds like selling copiers was a "bad thing"?
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Re: Manufacturer Support on Bids
Been ages since I posted anything on here! Jason, back in the day for me Canon didn't do anything unless it was minimum $50k wholesale. KM on the other hand was extremely aggressive with doing whatever was needed to get our wholesale price down. We also had a fantastic dealer account manager though who would go to bat for us every time. In a RFP situation, you would think they would understand that you are dropping your margins or more than you expect the manufacturer to. "Where there's a...
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Re: Manufacturer Support on Bids
I agree. My KM rep and his boss were in the office yesterday and I asked him why he didn't show any interest in this opportunity and he said because you are buying at the lowest I can give you right now and there is nothing else I can do from a support part. He said he gave it about a 3-5% chance of winning the account based on what he read and what he could do. I am ok with that as most of our bid opportunities are not set up around here for dealers to participate. They always have some...
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Re: A Halloween Tale of an A3 Copier’s Death
What is even more scary is how your commission cheques will fall in $ value if you only sell A4 copiers. The copier/printer market is not getting any larger and if a commission sales rep focuses on selling lower $ value A4 boxes, they are going to have to make a lot more sales calls and sell a lot more boxes to earn the same money.
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: top challenges faced by sales reps on a day to day basis
Management is now to the point that they are asking me weekly to update my forecast, it's getting to be a real drag going over every account on the opportunity list and what happened with them on a weekly basis. Isn't that the reason why I keep my CRM updated on a daily basis?
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Re: top challenges faced by sales reps on a day to day basis
Keeping the forecast updated is part of our job; they need to know what that looks like on a regular basis. If you're a proven producer (which you are), they shouldn't feel the need to ask for updates on every account. That's nitpicking.
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Re: HP & Canon Poll "Your Thoughts"!
Can a choose "Both B and D but not A"? I don't think we'll see this much in our normal operations. I see this as affecting the Major Accounts/Enterprise Accounts more than the street. I can see us running into "we have a national account with HP" now.
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Re: Need help with Pay for Print Solution
If I am hearing this right, you have two issues...USB access and driverless/wireless printing. Others have USB printing, we don't. However, we have HotSpot Printers that no one else has. http://www.printeron.net/landing/ricoh/Ricoh.html I am going to assume that you are not familier with this. HotSpot printers allow you to print from anything that has email access including iPhones or BlackBerries. You don't need drivers and you don't need to be on the network. You just email the file to a...
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Re: Color MFP Trends, Tactics, etc
I havn't seen one placement of the frontier in my territory yet. But that doesn't mean they aren't out there. I see the whole copier industry making a shift to A$ devices in the next 24 months or less, they have too. Price is the driving factor, I've heard it all about A4's, such as "A4's can't hold up to heavy volume", oh yea then why do I see laser printers with hundreds of thousands of prints on them and they weigh under 100lbs? Heck, I just came from an account that has 180K on a Ricoh...
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Re: Savin SPC221SF and scan to email
Question How do I use Scan to Folder on Windows? Answer Documents scanned using your device can be sent over a network to a shared folder. To use Scan to Folder, follow these steps: Note: To send scanned documents to a shared folder on a computer, the correct user name, password, and directory must be set. Files can be sent to folder destinations on the following operating systems: Windows 2000 / Windows XP / Windows Server 2003 / Windows Vista Mac OS X Destinations must be registered via...
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Re: Senior VP wants P4P Access!
Given that he tried to register with false info, I'm concerned. This is a business site, not a personal site where limiting the amount of personal information shared is an appropriate privacy measure. You'll recall that I already ran into a situation once on this very board a few years ago where I did not feel I could be candid because of a manufacturer's response. If a manufacturer rep wants to post, then he/she should be totally honest and above board with their information and their...
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Re: P4P member: Allegheny County signs 5 year contract with Amcon Office Systems
Gman - Your absolutely right...Green Initiatives have always interested me and from a financial perspective they are great investments right now for stocks. Art - Thank you -- this was the most competitive and nail bighting 4 months in my career so far. Being government this bid had to go out to the public. The bid requirements were 50 pages long, and the time spent in dotting I's and crossing t's was insane. Every company who sells copiers bid in the Pittsburgh Market. Everyone body who...
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
Rep: What's your copier volume? Client: Well, uh, everyone in the office uses it.