Tagged With "Business Plan"
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Re: Marco Acquires New Jersey Copier/Printer Company
Welcome to my market Marco! You are know the third MEGA dealer competing in my market place.
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Re: Marco Acquires New Jersey Copier/Printer Company
Art- the # of your competitors didn’t change , their fingers and toes are now a whole lot farther away from their head. I picture you as Yankee Doodle Dandy and they are the Red Coats. Perhaps they will be as successful as .....Danka or IKON or RBS/AOE or GlobalXRX or ....
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Re: Marco Acquires New Jersey Copier/Printer Company
wondering if the MarcoClover tie-up makes service companies reconsider where they buy toner and printer parts from.. i am hearing a mix of response
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Re: Ask Me Anything
Sounds like I missed a good knowledge drop last week Art! Had a pretty good excuse, but love the topics discussed! I'm always learning and part of this ongoing learning is something from your blogs/emails that I throw in my knowledge bucket. Keep it up and I appreciate what you do!
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Re: Ask Me Anything
@TML Yup anytime there;s a new family member it over rides anything that has to do with business. Hope to have you on the next call. Just remember to RSVP on the calendar and I will send you the link
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Re: The Cannata Report 30th Anniversary Awards & Charity Event
Thanks buddy.. Talk soon. Let me know if there is anything I can do for you..
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Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
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Re: When is Net New Business not Net New Business?
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
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Re: When is Net New Business not Net New Business?
I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business for their sales department.
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Re: When is Net New Business not Net New Business?
I was wondering if the subject of those customers who were acquired through service was going to come up, & Jason's comment is certainly "food for thought"... In his example, he brought on the service customer (with the obvious intention of upgrading them at the first opportunity) & the dealer gets a contract & machine sale that they otherwise wouldn't have. Sounds like net new to me. In my experience, though, most of these service to machine sale conversions are from customers...
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Re: When is Net New Business not Net New Business?
Jay, We typically go after about any machine other than a Xerox. If someone wants us to service their machine and its not a complete piece of junk we will take it on and will get parts and supplies from dealers etc. until we can upgrade to one of our lines; Savin, Canon, or Samsung. We expect our reps to go out and take service agreements and we pay them the first months billing. Most don't like to mess with 30.00 agreements but they add up and eventually you find a big one. We had a rep who...
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Re: When is Net New Business not Net New Business?
We do almost the exact same thing... anything but Canon, Toshiba, & Xerox. If I could get Reps to bring in 4 figure maintenance agreements, life would be spectacular!
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Re: When is Net New Business not Net New Business?
We were staying away from Toshiba for a long time until we had a friend who could sell us parts, supplies, and give us manuals etc. those 4 figure contracts certainly do help. Seems few and far between but I'll take them when I can get them.
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Re: When is Net New Business not Net New Business?
Originally Posted by Czech: I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business...
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Re: When is Net New Business not Net New Business?
In my opinion, Net New is any revenue stream you did not previously have. Take over service of a competitor's equipment = Net New. Replace that machine purchased from a competitor with one of your own = Net New. Take over management of their print fleet or IT infrastructure = Net New. Replace those printers or computers, Net New. Time comes to renew those contracts at a lower or identical service payment= Upgrade. But, if their monthly payment increases, the difference between the old...
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Re: Toshiba now has tier based CPC's?
In Canada, no such plan exits nor am I even aware the capability exists within Toshiba copiers. In my market, multi-tier pricing for color does not comes up in competitive pricing. For a 25 cpm, pricing seems to be holding steady at $0.010 Black and $0.070 color for single units. I have seen less and sometimes we move the cpc around a bit. For example, when we set up a copier we build the initial toner costs into our equipment costs. That gives us 32,000 colour pages to play with.
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Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
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Re: Why Social Selling Stinks for Most Copier Sales Reps
Very interesting point of view. Always informative. Old adage. The more activity the greater the results. Plan your work. Work your plan. Have a great day.
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints
Imagine a CMYK copier, except remove the CMY toner and developer and insert a new Erasable Blue (EB) toner and developer. Modify the copier so that when the Erasable blue toner passes back through the heat of the fuser, it de-colorizes the blue to white. A new rules based print driver can automatically makes software apps like emails auto print in blue plus provide a new counter to show how much paper, CO2 and money you saved. The previous generation product appealed to too small a section...
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints
A good YouTube video showing the erasable copier in action. https://www.youtube.com/watch?v=cwRBOqI9sq0
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Re: A Halloween Tale of an A3 Copier’s Death
All great comments, this the reason to change now if you still plan to be in this industry for another twenty years. I probably won’t be, but I still have a plan in place to make the shift to niche printing hardware devices. Still continuing to educate myself for the future
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Re: Toshiba Introduces Powerful Desktop Multifunction Printer Trio
Anyone have info on these new models?
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
I read past the "bill" description too fast. A bill is not law, it is, I think, just an expression of unanimous opinion by the Senate. Somewhere in the news this week, I read that Kyocera intends to increase production of A3 copiers in China by expanding a current factory. I am sure all copier manufacturers plan 10+ years into the foreseeable future and cannot worry about politicians who could come and go every four years.
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Re: Ricoh's Environmental / Green Policy
The special turbines that were going to 'power' the eco-billboard never got installed. I believe there was an issue with NYC permits / approvals / etc. Well-intentioned but not executed to plan.
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Re: Senior VP wants P4P Access!
Geez, I can't tell you all how many people I've rejected for BS information, most probably don't know that I manually approve every member. Yeah it's a duanting task and sometimes it is quite disheartening to see BS information that comes through The site, except for the proposal section is FREE, I plan to keep it that way.
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Re: Best Fishing Lakes in NJ
No, but I have a friend who lives about 20 miles south in Baldwinsville, NY and I'll be sure to investigate. Sounds like I may have to plan a trip up North and stop at Dinosaur Bar-B-Q in Syracuse on my way there!
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Re: Is selling at cost the future for print hardware?
Merlin -- you are absolutley right...like any business there are several costs. but you never know if a dealer had special terms with a their manufacturer to order x amount - or if they were trying to acheive a certain level to hit their quoata or win some award? Really hard to speculate on a business model which we don't know anything about. But the one thing that I do know is that - these idiots are everywhere..... And quite frankly -- the people who want that type of partnership would by...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Konica Minolta Says It Has No Plan to Counter Oce Bid (Update1) By Mariko Yasu Nov. 17 (Bloomberg) -- Konica Minolta Holdings Inc., the Japanese lens and office-equipment maker, said it has no plan to counter Canon Inc.’s offer to buy Oce NV for 730 million euros ($1.1 billion). “There’s no plan to make an offer to Oce at the moment,” Minoru Ikehara, a spokesman at the Tokyobased company, said by phone today. While Konica Minolta had considered an acquisition of the Venlo, Netherlands-based...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Found this on the web today:: By Pavel Alpeyev Nov. 18 (Bloomberg) -- Orbis Funds, the asset manager that opposed takeover offers by Warren Buffett and Citigroup Inc., rejected Canon Inc.’s 730 million euro ($1.1 billion) bid to buy unprofitable Dutch printer maker Oce NV as too low. Canon’s 8.60 euros-a-share offer “significantly undervalues” Oce’s assets, and Orbis doesn’t want to sell its stake of about 10 percent at that price, the Bermuda-based manager of $20 billion in assets said in a...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
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Re: Matt Espe named CEO of Ricoh Americas Corp
It is surprising that they left Marty (The English Hammer) in America as Execeutive VP and CFO. As for the consolidation of locations and offices, the plan is for immediate synergy:
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Re: Ricoh Ikon Letter
Email I sent to the email address referenced above: How will the changes that were announced today affect the RFG Dealer Channel? I work for a Lanier Dealer that was formerly a Gestetner Dealer. One of our primary concerns over the past several years is that RBS & IKON consistently undercut us on price, not only for hardware but also for service & supplies, which is where we make our profit. Additionally, there are currently 9 other entities (including RBS & IKON) in the...
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Re: Are Step Leases ethical business practise?
I do not think salespeople who use this tactic plan to be in the business 10 years from now.
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Re: Industrial Label Printers
We sold two copiers recently to a Window & Door Manufacturer. One of the copiers had 4k clicks on it in less than a week so we thought we would have a good revenue stream. I have been thinking about these Label printers so I asked the client about how they use the ones that they already have. I was floored when the client told me that they plan to spend $100k this year on labels alone.
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #2: They ask obvious questions. What they do: They ask lots of questions that could have easily have been answered by searching the Internet. Why they do it: They figure they can wing it, usually because they’re over-confident in their ability to make the sale. What happens: They end up wasting valuable one-on-one time with a busy customer who has other things to do that provide a free education. Your Action Plan: To avoid this blunder, always research the customer thoroughly before...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #3: They ignore the competition. What they do: They never bother to discover who else is trying to sell to that prospect. Why they do it: They’re so excited at the opportunity that they don’t want to look too hard at something that might scuttle the deal. What happens: The competitor gets the inside track because they know what you’re pitching and they position their product to make sure that it’s more attractive to the prospect. Your Action Plan: To avoid this blunder, always ask...
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Re: Top 9 Blunders that B2B Sales Reps Make
Here's the thing about this plan: if the customer says "we don't share that information" that's OK, you are on equal footing with everyone else. If they tell you who is in the deal (as most customers will) then you are on equal footing with everyone who asked and have an advantage over everyone who didn't.
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #4: They don’t learn how the customer buys. What they do: They get deeply involved in a sales opportunity without finding out what’s unique about the customer’s buying process. Why they do it: Usually this happens when the reps is focused on the sales process. The reps keeps thinking about how to sell, rather than about how the customer is going to buy. What happens: Worst case, the rep loses the deal. Best case, the rep experiences inexplicable delays as the customer takes actions...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #5: They give a generic sales pitch. What they do: They natter on and on about their company, its offerings, and its strategy. Why they do it: Usually they’ve been handed a “standard” presentation created by marketing people who have no idea how to sell. What happens: They never really find what the prospect wants and needs, so the pitch is just a “spray and pray”. Your Action Plan: To avoid this blunder, get “centered” before your next sales call. During your conversation with the...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #6: They don’t know business basics. What they do: They reveal their ignorance of basic business and accounting principles. Why they do it: Unfortunately, it’s usually because they are, uhh… ignorant about basic business and accounting principles. What happens: The lack of such knowledge seriously limits the rep’s ability to add value to the discussion. The rep seems at a loss when the conversation moves to important issues like ROI and how the rep’s offerings will impact the...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #7: They avoid closing the deal. What they do: They spend so much effort into building the opportunity that they never quite get to the business of closing it. Why they do it: They’ve invested in the opportunity that they’re afraid that the answer will be “NO”, which will mean that all that effort was a waste of time and that the prospect doesn’t really “like” the sales rep. What happens: The opportunity dies on the vine or goes to the competition. Your Action Plan: To avoid this...
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Re: Top 9 Blunders that B2B Sales Reps Make
What they do: They give in to last minute demands from the prospect, usually for extra discounts, “or else the deal is off.” Why they do it: They’re deathly afraid of losing the deal at the end of the sale cycle, so they crumple when the prospect pushes. What happens: The customer rightfully concludes that 1) the rep didn’t offer the best deal from the start and 2) the rep lacks a backbone. The customer thus no longer trusts the rep and will constantly push for more and more and more and...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #9: They don’t follow through. What they do: After the deal has gone through, they don’t bother to make certain that the customer is delighted. Why they do it: They feel that they are “too busy” working on new accounts and developing new business. What happens: The reps find that the key to success in sales — repeat business — never really develops because the customers fell that the rep doesn’t really care. As a result, the rep is constantly forced to develop new contacts and new...
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Re: PPDM from Ricoh, Questions
About a year since posts on this thread. Is there much activity on this product? We include initial connectivity for the MVP printing & scanning. We don't mention ppdm, however our plan is if customer requires OCR or other feature that ppdm provides wewillgive them the free lisc. And offer to install it and provide support on a billable basis. Im curious to here what everyone else is doing.
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Re: Tohoku Earthquake Wreaks Havoc on Printer Industry Supply Chain
This was an article from the NY times over the weekend! SHIBATA-MACHI, Japan — When the ground shook violently on the afternoon of March 11, the ceiling collapsed in part of the huge Ricoh copier factory here, exposing the vents and wires above. The offices at the Ricoh plant near Sendai are still in disrepair; workers have focused on restoring the factory and production. The ceiling is still not fixed. But employees are back at their posts, working under temporary lighting and wearing hard...