Tagged With "Status Quo"
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Re: Print Production Sales 101
I would suggest that it is as important to understand the industry you are working with as it is to understand your product/service/solutions offerings. To use commercial print as an example, make sure you understand your customers long term goals and take those into account. What do I mean by this? Is your customer interested in status quo, do they know about or understand the trans-promotional initiatives, are they trying to transition more into digital print or are they trying to drive...
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Re: Email 2 Ricoh America Corp about RBS
Close, it's an example of an ACCUSATION of illegal dumping, and the Trade Commission is going to respond in a popular way. Article says Chinese apple juice concentrate went from 3,000 metric tons to 40,000 metric tons in three years (twelve years ago), or in other words... from an insubstantial amount to a substantial amount. Price fell by 50% during that time, which economists refer to as "economies of scale". US producers that cut their prices to remain competitive complain that the new...
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Re: HP Agrees to Acquire Samsung Printer Business for $1.05 Billion
Here's the official release: HP Inc. Unleashes Next Generation A3 Printing Portfolio to Disrupt $55B Copier Segment Delivers Performance, Security, Serviceability and Affordable Color to Reinvent Business Printing BOSTON, MA--(Marketwired - Sep 12, 2016) - HP Inc. (NYSE: HPQ ), the global leader in printing, today introduced an expansive line of powerful A3 multifunction printers (MFPs) designed to disrupt the traditional $55 billion A3 copier category. Visit the online press kit here.
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Re: HP should Buy Xerox
It’s about the realities of data. Over 80% of the current A3 placements fit into the volumes you discuss. The facts in the data also show that A3 equipment takes three service interactions to only one service interaction on A4 running comparable volumes. All dealers need to reach out to BEI Services and understand the realities of the total service cost, especially as DaaS becomes the new billing model. In the near future, the customers will have new options more than likely which will come...
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Re: Buyers Are Liars!
Preach! Oh how about this one: when the net - new prospect speaks horribly about their current vendor, how bad their service is, and how much they want to move to someone else. You provide a fantastic proposal, they tell you how great it is, and thats when the crickets begin. You find out a couple weeks later when you finally get them on the phone that they decided to stay with their current vendor, because of one of the following reasons: 1. They didnt want to upset the status quo 2. All of...
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Re: Recognizing Disruption
What, this article has been up since the 3rd and no comments? Well, I guess I'm guilty of that too as it is the 9th. However, I am surprised that I'm the first to comment on this. I have been in the business for a total of 5.5 years so on one hand I'm still a greeny (but then in the copier business that seems to be pretty tenured) and I'm 54 yrs old. After my first 1.5 yrs in the business I took another job, but then cam back 10 months later after my old boss called me with a major account...
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ConnectWise, Continuum, and Thoma Bravo. Oh, the possibilities are becoming probable
Well, it’s not just Office Supply and Print Service Resellers who are witnessing changes which pose both opportunities, and threats to their Status Quo. When Sycamore Partners the Private equity firm who owns Staples bought the office supply wholesaler Essendant - many office products re-sellers became gravely ill knowing that their product’s wholesaler was now owned by their competitor. As the dust was settling on the Essendant deal. Staples buys DEX Imaging a mega copy/print dealer. It is...
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Continuously Modify
“If you are forced to change you waited too long and should have Modified along the way.” Well, everything must end or at least it gets depleted. We have all found ourselves saying. “What do you mean that doesn't exist anymore.” “Customers buy outcomes; the means to their achievement always modifies.” Today we must Constantly Modify. If you're forced to change you waited too long. The marketplace customers either of business to business or business to the consumer are modifying quickly and...
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A Selling From The Heart Professional Is Not A Sales Settler!
I applaud DirecTV with their bold and 'direct' ads on TV. They continue to make an impact within the cable TV wars; but they've also made a substantial impact within the sales world (more in a bit). In a sales campaign from a few years ago, they play on one single phrase which showcased a frontier-era family in a suburban neighborhood stuck in antiquated ways such as a horse-and-buggy and, by the way, cable. “We’re settler's son, we settle for things,” explained the father in “Neighbors”...
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Rising Star at KYOCERA Document Solutions Tapped as New President & CEO of the Americas
KYOCERA Document Solutions America, Inc., one of the world’s leading document solutions companies, today announced that effective September 1, 2018, Oscar Sanchez will become its President & Chief Executive Officer. Mr. Sanchez will be transitioning from his current position as Executive Vice President of KYOCERA Document Solutions Europe. Current KYOCERA Document Solutions America President Yukio Ikeda will remain in the U.S., continuing in an executive role. “Under Mr. Ikeda’s...
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Behind Every Great Sales Professional You'll Find A Coach... Who's Your Coach?
Kobe Bryant and Michael Jordan had Phil Jackson. Tom Brady has Bill Belichick. What's the common denominator? Coaching benefits professional athletes, so why don't more in sales leadership, sales management and in sales have coaches? Tom Brady, the New England Patriots quarterback credits much of his passing success to Tom Martinez his former quarterback coach. He worked with Brady to refine his release and improve his throwing technique. Atul Gawande a surgeon and writer for the New Yorker...
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Master Service Providers Face New Competition
Most MSP technology resellers who are increasingly delivering IT Security Services, understand they will outsource the heavy lifting associated with IT Security, compliance, and education. I think the time has come that there will be a new competition which will challenge Master Service Providers, especially those with limited resources. Two thousand nineteen will be the year of new options and game-changing competitors. Some will re-invent themselves becoming the new competitor, and some...
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Leasing Companies are not Exempt from Changes
Those in the technology industry face many challenges caused by innovation, new competitors, and changing buyer habits. Regardless of your core function in the technology deliverable whether you are a manufacturer, software provider, lessor or a reseller who delivers equipment and its services to the end-users, no one can assume yesterday’s circumstances will remain relevant tomorrow. Today all leasing companies in the channel are delivery models based on a monthly payment where hardware is...
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3 Dead Giveaways That You Are An Empty Suit
A true sales professional thinks before they act. They plan, prepare and practice as they build a structure of success. They lead with intention, and become the example. A great sales professional is precise with their decisions by aligning their vision and values to earn the respect of their clients. With purposeful intent, they engage in heartfelt activities benefitting those around them. And this is what your clients and prospects crave, right? They deserve a sales professional who is...
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Putting a Strategic Vision into Action with Hoshin Kanri
8:30 a.m. in Germany is 2:30 a.m. in my native east coast U.S. time zone. I was jet lagged from the previous day’s flight. It was already hot, and there was no air conditioning in the conference room of the hotel in Bad Wörishofen. Coffee. Europe has the best coffee. My discomfort alleviated, I still did not expect that this day in July of 2016 would have such a profound impact on DocuWare and the way we operate. This was the first day of a workshop that introduced our senior management team...
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Imaging Channel, Surveys can teach competitors a lot
I recently attended a webinar where the scariest thing was what was not said. The webinar was discussing the Imaging Channel; it included a recap of a survey given to dealer owners. The dealers answered the survey in a most disturbing way which no one is questioning, so I will. The survey determined that only 4% of dealers were concerned about A4 equipment which could easily replace the oversold A3's in 80-85% of the Imaging Channel's Customers. It appears the Imaging Channel is conceding...
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The Consequences of Delivering Out-Side Market Realities Come With Awareness
It seems as more of the same is the mindset for many in the Imaging Channel. Over the last year, as print volumes continue declining, as dealers continue over-specking and over-selling, nothing seems to wake up the channel to the threat of consistently delivering out-side market realities. However, soon the end-users un-awareness will end. "The channel's threat is a new competitor who takes advantage of where the customers are going while the legacy way attempts to keep customers where they...
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Imaging Channel's Classroom
"Repetitive learning is a Procrastinator's Journey." It's not about Chairs or seats, no meters, one-rate, everything free, or what a few minuscule-dealers with less than 100 customers claim to be doing new ever week, which will align the Copier/Printer industry with the realities of the marketplace. It's about smart business people understanding the importance of data over the noise of nonsense. Those who follow me will remember back when the industry started filling seats in courses on how...
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This Week in the Copier Industry 5 Years Ago for the Last Week in April of 2015
Below are some of the threads that were popular 5 years ago this week. One thread that's great for newbies is State of the "Art" Sales Technology. Enjoy these awesome threads from 5 years ago today! Multiple Copier Pricing Spreadsheet Art Post · 4/30/1511:12 PM Topic Fuji Xerox and Ricoh for the the Provision of Print and Imaging as-a-Service PlaaS Art Post · 4/30/1510:13 PM an option of two (2) one year extensions. The combined purchasing power of the Queensland Government has enabled the...
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Stop Thinking About Saving-Focus On Creating
It's Not About Returning To A New Normal It's About Creating The New Normal Getting back to a new normal is not a plan! For the normal is not defined, it will instead be created. Entrepreneurial sprit will bring life to new beginnings, and it will be entrepreneurial sprit, which will defeat those things which the circumstances of the virus deemed less warranted. The year 2020 will consume the pages of digital history books. The closing of the globe was by far the most impactful thing anyone...
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It Won't Work! Is the motto of the unimaginative, and the Cry of the Insecure
The XEROX/HP saga playing out is proving that many can't see past what's in front of them and have limited imagination to assist them in discovering how things could be, based on how things should be. It has been a few months since Xerox took the bold action and beat HP to the table in a merger discussion. BUT XEROX IS TOO SMALL TO BUY- THE GREAT BIG HP!! Say those looking with no imagination. Yes, HP should have approached Xerox. HP having three times the market cap acquiring the smaller...
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Copier dealers thrive selling content services solutions; Impact Networking, LLC and Kelley Connect share their successes as Authorized DocuWare Partners
If you want to provide real solutions for real business process challenges that organizations face every day, consider becoming an Authorized DocuWare Partner. By adding content services to your product portfolio, you can accelerate your sales with a unique selling proposition setting you apart from your competition. For complete details on the Partner Program, click here . To request to speak to someone about becoming a Partner, click here or contact mary.williams@docuware.com . Tonight, I...
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The Imaging Channel's ERP!
Let's explore the reasons ECI's E-Automate is maintaining and adding to its massive customer base of Imaging Channel dealers and why I believe dealers should not, at this point, attempt to replace an ERP. Today there's a copious of solutions for resellers to manage individual deliverables. The imaging channel resellers, managed IT service resellers, or our friends delivering office products. These reseller groups are in-fact consolidating and even converging into each other's spaces. This...
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The Pandemic Gets The Blame
The times we are all navigating through are brutally devastating. The death toll across the globe is tragic, and the human suffering through this pandemic will remain long past its eradication. I am writing this article for the millions of business leaders who are being tested like never before. It is my effort to help them pass the test and prepare for the next one. "Through candid conversations, new realities can blossom." Well, I guess Amazon is finally off the hook as the pandemic is now...
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COVID19 "Remote Working" Day Forty-Eight of Sales
Many times you'll see me use the phrase "the harder you work the luckier you get". Many years ago Jack Carroll (Partner with Century Office Products) use to tell me this every time I brought in a decent size order. The first time I met Jack was way back in 1986 and that was the year I started my dealership Atlantic Office Systems in New Jersey. After selling the business to my partners in 1998 (best thing I ever did) I took a sales position with Century Office Products in New Jersey. I...
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ManagingThe Imaging Channel's Crisis
In this article, I will share what I envision coming, and some things dealers can immediately do to soften the impact of that vision. As the Industry's Customers investigate and explore their current circumstances so, must the dealers who sell and service them. Any mis-alignment will prove way too costly now and in the future. Over the last couple of weeks, the industry has been dished a new reality. The work from home business model is now mainstream, and many, including me, believe there's...
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Leasing in the Imaging Channel - Pre and Post-Virus
My friends, soon we will discuss the Imaging Channel's deliverables as Pre-Virus and Post-Virus. Over the next few weeks, we will all witness many unpleasantries. However, we must prepare, and as I have done for many years, I will continue sharing my thoughts and what I envision coming. Hopefully, helping everyone prepare. In this article, I will discuss Leasing Pre-Virus and Post-Virus. Will this Pandemic cause the same problems as the 2008-09 Financial Crisis regarding Leasing in the...
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Post-Virus We Must Defeat The Zombie Companies!
We have all watched our share of post-apocalypse movies. However, not too many saw themselves being chased by Zombies. The battle for the customer will be fought viciously by what I describe as "Zombie Companies." "A Zombie Company" is one in which its leaders continue attempting to deliver goods and services through DEAD concepts. In other words, organizations who fight against today's new market realities in hopes of lengthening the tenure of yesterday's relevance. This pandemic was an...
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Re: Leasing Tips (Higher rates for fax & Laser Printers)
I know I get on my high horse and make suggestions about things that most reps have no power over. For those reps out there that would like to see a change, let me tell you how I went about it. First, you need to know that there is an alternative lease company in Clune Equipment Leasing that does not force insurance, does not charge for Property Tax (no it is not included in the rate either) does not have an evergreen clause and early terminations are actually cheaper than the sum of...
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Re: USA Presidential Poll
Wow, whole lotta opinions supported by facts and not so factual statements (unless you have a crystal ball). No one has even mentioned the REAL problem . . . that the process of GOVERNING in the US has been hijacked by the moneyed interests. They are throwing out "false-flag" issues such as War on Women, Mitt's Taxes, Obamacare, ad infinitum, to obfuscate the real problem - The Money Party is running everything and everyone. The US Department of Defense budget is MORE than the rest of the...
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Re: What is Print and Imaging as-a-Service?
I definitely see per-seat billing for MPS in the near future for the more progressive dealers with one huge benefit being that under such a program the goals of the dealer and client agree a aligned, because both benefit from less printing. It will make sense for dealers that have successfully transitioned from a transactional business model dependent upon hardware placements to a services business model where the priority is growing recurring revenue. I could even see hardware being bundled...
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Help . . . . I need a Sales Manager
Help . . . . I need a Sales Manager By Larry BreedOffice Automation Consultants, Inc. Every business owner is faced with these critical business issues: 1. People – finding, screening, interviewing, hiring, training, managing, coaching,...
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Interesting talk track on MPS from IT Pro!
Vendor promise that a managed printing service will lower printing costs. Is it the truth? Scott Lowe discusses an underway pilot at Westminster...
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Centrica Completes Move to SaaS-Based Service Desk
London, 7th October 2010 — Fujitsu has completed the integration of a significant new service desk project with Centrica, one of the world’s largest energy providers. The project has been delivered alongside Fujitsu partner...
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Executive Coaching Boot Camp 2010 at Per Se, NYC
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Don't Become Sales Settlers
I applaud DirecTV with their diversity. Not only are they continuing to make an impact within the cable TV wars; but they have also made a substantial impact within the sales world (more in a bit). Their recent campaign plays on one single phrase, showcasing a frontier-era family in a suburban neighborhood who stick to antiquated ways such as a horse-and-buggy and, by the way, cable. “We’re settlers son, we settle for things,” explains the father in “Neighbors”...
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Ricoh Europe: Making the grade in the world of work: solving the student preparation puzzle
July 21, 2015 04:00 AM Eastern Daylight Time LONDON--( BUSINESS WIRE )--From the quill to the pen to the tablet device, education has long been at the forefront of innovation. This appetite for constant improvement not only creates more advanced and vibrant institutions, it helps to embed a desire within students to challenge the status quo. Yet while universities across Europe continue to embrace technology-led change and the raft of benefits it brings, they face the ever-growing challenge...
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A Tale of 3 Giant Canaries in the Toner Mine
A Tale of 3 Giant Canaries in the Toner Mine Posted on November 3, 2015 by Print Audit By West McDonald, Vice President of Business Development, Print Audit & Owner, FocusMPS Some big news quietly hit the wire last week that Lexmark International Inc. had decided to work with Goldman Sachs Group Inc. to “explore strategic alternatives.” What this means exactly is anybody’s guess but one thing we know for certain is that it’s not about maintaining the status quo. Lexmark has,...
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InteliSecure Named Symantec's North American Managed Innovation Partner of the Year at 2015 Partner Engage Awards
InteliSecure Named Symantec's North American Managed Innovation Partner of the Year at 2015 Partner Engage Awards DENVER, CO--(Marketwired - Dec 8, 2015) - InteliSecure , the leading managed security service provider (MSSP) delivering critical asset protection for enterprise organizations globally, today announced it has been recognized by Symantec Corporation as its North American Managed Innovation Partner of the Year. The honor was bestowed at Symantec's 2015 Partner Engage conference...
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Robert Palmer Joins 7 Deadly Sins Roundtable at Top 100 Summit
Robert Palmer Joins 7 Deadly Sins Roundtable at Top 100 Summit September 8, 2015 Calgary, AB - September 8, 2015 - Print Audit® announced today that Robert Palmer, Chief Analyst at BPO Media, will appear as a panelist in the 7 Deadly Sins roundtable at the Top 100 Summit. The Top 100 Summit will take place at The Chateaux - Deer Valley Resort in Park City, Utah, on September 25th - 27th, 2015. The Summit will be an exclusive, invitation only event for some of the proven leaders in Managed...
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Toshiba Announces National Managed Print Services Dealer Makeover Sweepstakes
IRVINE, Calif.--(BUSINESS WIRE)--For several years, Toshiba America Business Solutions Inc. (TABS) has been focusing its efforts on helping dealers thrive by developing successful Managed Print Services (MPS) and Professional Services (PS) programs....
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Walters & Shutwell announces a regimen of fresh webinars and events designed
Press Release Greg Walters and Jennifer Shutwell combine forces to provide illumination, analysis, management and mentoring for a transforming industry. Walters & Shutwell announces a regimen of fresh webinars and events designed to help people communicate and navigate the complexities of a changing world. Davidson, NC, July 16, 2012: With over four decades of tactical and strategic experience in managed services, systems integration, professional selling and management, Walters & Shutwell...
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3 Activities at the Top 100 Summit You’ll Never Forget
3 Activities at the Top 100 Summit You’ll Never Forget by Print Audit Based on the response so far, the Top 100 Summit is shaping up to be an incredible event. Not only are the talk tracks and round tables going to disrupt the status quo, so are some of the more social activities! Here is a list of 3 activities at the Top 100 Summit that you’ll never forget: Read more of this post
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Email security has transcended into ridiculousness
While it is never good to make light of a serious situation such as IT security, businesses as well as health care providers and government agencies have been making it quite difficult to keep a lid on hilarity. That was meant to evoke "Hillary," in...
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Sharp "The Good, the Bad, and the Ugly"
Back in the mid to late Eighties, I can remember always getting my ass kicked by Sharp systems. Even better, if you owned a Sharp dealership you were in play to be bought by Alco Standard (January 1997 Alco Standard split in to two...
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Need for New Technology
New Technologies Can Restore Profits to the Beleaguered Printing Industry Vendors of digital printing equipment, including direct imaging technologies (DI, or on press imaging), have done a good job marketing these new technologies. However, they may...
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If I Were King of My Sales Department
Since, I've had so much time in the trenches, I've seen many sales people, and sales managers come and go. I understand that many Sales Managers are some times handicapped with what they can and can't do. But, If I were King and I had...
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Recognizing Disruption
What we see is only visualized after our mind translates the image. In business, our actions can easily be highjack by what we conditioned ourselves to see. Why is it that some can look through things and some only see things as painted with no interpretation? I remember years ago there was a poster the picture was a bunch of squiggly lines. As you stared at the picture squinting your eyes just right, the squiggly lines would come to life as a recognizable image of a person or thing. It...