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Tagged With "East Regional Sales"

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Re: What's the weirdest place you've sold a copier to?

Art Post ·
Lol, those were two good ones! I can't remember if I've ever had weird sale.
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Re: All Ricoh A4 devices = no stapler

Czech ·
If it helps, Canon A4 staplers are usually around $900 whole sale.
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Re: All Ricoh A4 devices = no stapler

Art Post ·
WOW!
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Re: All Ricoh A4 devices = no stapler

BCarroll ·
$650 on a B&W A4, $615 on a color A4. Ricoh is missing the boat one this one...
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Re: What's the weirdest place you've sold a copier to?

Jason H ·
The Amish Farmer-Printer may take the cake!! I don't think if I sold to every strip club or adult store in the region it would top that. That is awesome!
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Re: 57 Days of Selling "Day 49"

Tom Koenig ·
Good Luck Art Still holding on to that $20 bucks!!!! Thank you, Have a Great Day! Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
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Re: 57 Days of Selling "Day 55" The Last Two Days

Tom Koenig ·
Good Luck Art I still got that $20 bill riding on you!!! Thank you, Have a Great Day! Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
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Re: 57 Days of Selling "Day 55" The Last Two Days

Tom Koenig ·
Wish I had a few that I could give. The stocking is empty!! Thank you, Have a Great Day! Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
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Re: Post-Virus We Must Defeat The Zombie Companies!

SalesServiceGuy ·
Although I am 60% on board with your move to A4 strategy, most of the rest of the stuff you are posting is "knocking it out of the park"! I would like to see a poll. As a business owner, during COVID-19 would you prefer? 1). No lease payments for 90 days 2). 1/2 price lease payments for one year The auto industry is pushing no payments for 90 days but I think business owners are more concerned about cash flow for the next year. I think the correct strategy is to offer as part of your...
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Re: Will outside Sales Rep's go away?

Jason H ·
@Monte I hope/think that even though buyers will research online that they will still want some interaction with a salesperson. If in fact the manufacturers allow the sale of high end MFP's online then the dealers will have to change a lot of how they do business. My hope though is that it does not come down to this. I buy a lot online and my wife grocery shops online and has them delivered to the house, BUT I don't look at most things like groceries. I want to go talk to my insurance agent.
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Re: When is Net New Business not Net New Business?

Jason H ·
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
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Re: When is Net New Business not Net New Business?

jay robinson ·
I was wondering if the subject of those customers who were acquired through service was going to come up, & Jason's comment is certainly "food for thought"... In his example, he brought on the service customer (with the obvious intention of upgrading them at the first opportunity) & the dealer gets a contract & machine sale that they otherwise wouldn't have. Sounds like net new to me. In my experience, though, most of these service to machine sale conversions are from customers...
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Re: Global Imaging aquires Conestoga Business Solution

Art Post ·
Global Acquires Pennsylvania-based Conestoga Business Solutions - Tuesday, July 07, 2015 Global Imaging Systems Acquires Pennsylvania-based Conestoga Business Solutions; Bolsters Xerox’s Presence in SMB Market LANCASTER, Pa., July 6, 2015 – Global Imaging Systems (GIS), A Xerox Company, has acquired Conestoga Business Solutions, an award winning, independent office equipment dealer in the Pennsylvania region. The company will offer the full range of Xerox office and printing technology, and...
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Re: Charge for IT support

Jason H ·
We had never charged for it after the sale until about 6 months ago due to people calling all the time for driver installs, scanning issues related to their internet etc. We used to offer an optional network/it yearly agreement and people would decline and then start calling for help. We decided to send out, initially an opt-out to ever customer who had current devices, and after every sale send one out. We did it as an opt out due to the fact that customers would decline the option and...
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Re: up against the Xerox Phaser 7800 with a SP C831dn

copyme ·
Thanks and congrats on your sale and the others. Also thank you for the link and your advice. The company is a small design firm and I don't think they go all out with the Pantone matching and that calibration tool. I will let you know if I sell it.
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Re: The Death Of The B2B Salesperson [Infographic]

VinceMcHugh ·
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Top Ten "Why Copiers Should Have Warning Labels"

Art Post ·
Ty Jason! Had fun with this!! Ty for the email about your rep, that was very humorous sale!! Maybe post in on the forums?
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Re: The A4 Challenge or Opportunity

fisher ·
In my experience A4 machines are as much or even more hassle than an A3 machine to install and train which I do myself for the customer but my income off of the sale of the A4 device is a fraction of what it would have been had I sold an A3. Beyond that most A4 machines lack a document feeder built to handle the page volumes of walk up copying and scanning my customers do. At the end of the day I have to make a living so I spend my time on A3 opportunities.
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Re: Is selling at cost the future for print hardware?

lep524 ·
Interesting approach to the sales process. Strikes me the next promo is for 10% below sticker price...of course unlike cars, manufacturers don't put a sticker price on MFP's to advise the public what the price is supposed to be. At this point we find the margin we are able to obtain on most sales of hardware barely covers the cost of sales for the product...any business profits come from services bundled around the hardware, either connectivity plans, support plans, supplies for colour etc.
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

Art Post (Guest) ·
Go this via email today: Canon intends to make an offer of € 8.60 per Share for 100% of the outstanding Shares of Océ, representing a premium of 70% over Océ's stock price. There does not appear to be opposition to the deal either from European regulators or Océ board members. Océ will remain a separate legal entity as a Canon division, headquartered in Venlo (the Netherlands). The Océ brand is to be maintained and applied in all relevant markets. Océ will continue to lead its R&D and...
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment

bill w ·
Had a demo years ago on a fax machine. Had a big wheel from corporate wanting to do a ride along with a rep for the day. Customer wanted to see quality and asked one of their customers to send a test fax. As all the admin complained about the speed, the corp guy explained that a very detailed fax would take more time because of memory issues. As everyone crowded aroud the fax to innspect, a very vivid porn image was reproduced with striking detail. We made the sale
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Re: Is selling at cost the future for print hardware?

CashGap ·
Not true. But car dealers routinely "train" using whatever version of the truth they think will make a sale.
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Re: Scan in One City, Print in Another

good lad ·
The mind boggles! So the customer has the software applications that you reference and you are trying to find them a 'cheap' 'solution'......? Why? They have spent tens of thousands of dollars on those applications..all of which enhance their productivity as a law firm. You have a comprehensive solution to leverage (i.e. make work better!) each of their committed software applications and you think it might be 'expensive'? Come on, you have done more than most competitors simply by the fact...
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Re: Matt Espe named CEO of Ricoh Americas Corp

Art Post (Guest) ·
Not only that if you look back on posts from the P4P Hotel, Ikon was buying back stock 6-8 months prior to the sale, insider trading at it's best!
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Re: Ricoh Ikon Letter

Laxfan25 ·
Old Glory, you are way off-base regarding profitability to Ricoh on an $8,000 sale through the dealer or through their direct channel. When Ricoh sells to the dealer, the dealer is responsible for all ofthe end-marketing expenses related to the brick-and-mortar + sales rep expenses. When Ricoh (or other mfrs) run their own branches, there is a tremendous amount of overhead associated with that operation. Hence, this is one reason why Ricoh's dealer division, while smaller, was the only part...
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Re: When was the last time you did a demo in your demo room?

SalesServiceGuy ·
When you say you take a copier to a customer for a demo... Is it a Conditonal Sale? I will do this but only on the terms of if the MFP works as described you agree to buy/ lease that same unit without any further demos. I have seen too many potential customers do the Vendor merry go round with six copier vendors to get free copiers for several months. I have seen too many RFQs where a customer has to get three quotes and you are unexpected lowest bid. They ask you in for demo but never...
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Re: When was the last time you did a demo in your demo room?

Art Post (Guest) ·
Re: When was the last time you did a demo in your demo room?
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Re: Top 9 Blunders that B2B Sales Reps Make

Art Post (Guest) ·
Blunder #2: They ask obvious questions. What they do: They ask lots of questions that could have easily have been answered by searching the Internet. Why they do it: They figure they can wing it, usually because they’re over-confident in their ability to make the sale. What happens: They end up wasting valuable one-on-one time with a busy customer who has other things to do that provide a free education. Your Action Plan: To avoid this blunder, always research the customer thoroughly before...
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Re: Top 9 Blunders that B2B Sales Reps Make

Art Post (Guest) ·
Blunder #7: They avoid closing the deal. What they do: They spend so much effort into building the opportunity that they never quite get to the business of closing it. Why they do it: They’ve invested in the opportunity that they’re afraid that the answer will be “NO”, which will mean that all that effort was a waste of time and that the prospect doesn’t really “like” the sales rep. What happens: The opportunity dies on the vine or goes to the competition. Your Action Plan: To avoid this...
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Re: Top 9 Blunders that B2B Sales Reps Make

Art Post (Guest) ·
What they do: They give in to last minute demands from the prospect, usually for extra discounts, “or else the deal is off.” Why they do it: They’re deathly afraid of losing the deal at the end of the sale cycle, so they crumple when the prospect pushes. What happens: The customer rightfully concludes that 1) the rep didn’t offer the best deal from the start and 2) the rep lacks a backbone. The customer thus no longer trusts the rep and will constantly push for more and more and more and...
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Re: MP201

Art Post (Guest) ·
The MP1515, 161, 171 are incredible engines, they just run and run without a hicup, I have a few of these that are running 3-5K every month and one was just traded in that had over 200K on the meter. It's not a money maker for the sales person, however it fills the gap when you are replacing a fleet and need a few lv devices that can print, scan, copy and fax. Think of it this way, if you didn't have these devices in the line-up, your customer may look elsewhere to fill the void and alas...
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Re: MP201

txeagle24 ·
They do keep on truckin', I'll give you that. With the big push to MPS, however, customers are looking to move to more of a distributed printing model instead of centralizing on a few big MFP's. Additionally, MPS has forced everyone to learn how to service HP devices if they didn't already, & anyone can pick up faster HP A4 desktops from Tech Data, & the CPP will be very comparable. I love having Lexmark to fill this whole that Ricoh has left. For the same price as the Ricoh, I can...
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Re: Quake in Japan

Art Post (Guest) ·
(Updates with Honda, Nissan closures beginning in fifth paragraph. See {EXT2 } for reports on the quake.) March 11 (Bloomberg) -- Companies including Sony Corp. and Toyota Motor Corp. halted output at plants after an 8.9- magnitude earthquake struck off the coast of Japan, damaging production facilities and causing power outages. Sony halted and evacuated six factories in northeastern Japan, said Yasuhiro Okada, a spokesman at the Tokyo-based company. He said the company was assessing the...
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Re: How will the earth quake in Japan affect...

Anders And ·
Most of the copiers we sell are assembled in Europe, but the parts come from China, Japan etc. So if the quake is going to have an impact on our sale then it probably won’t happen until (maybe) this summer... MP C toner is produced in Japan and bottled in US (according to the package) That could be an issue if the toner factories are affected
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Re: Should you ever sell something for nothing?

Deanw ·
I agree with you. Unfortunately many sales reps don't have the long term approach to realize that they are developing a territory almost like their own business. A sale is not just valued by the commission you make, it is also a seed you are planting. or as my first sales manager always told me, "copiers have babies"
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Re: Ask Art "Email from MFP Solutions Blog Reader"

CopyFax Jax ·
I love it! Truth be told, if he makes his offices more efficient for everyone, he will attract more agents, buyers, and sellers and will pay for his copiers many times over and over.
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Re: PPDM from Ricoh, Questions

Old Glory ·
I don't know what Ricoh's opinion would be on this (don't really care) but we accumulate licenses and then distribute them strategically. I sold a single license last week for $350 and charged an additional $150 for client PC install and limited training. Since we have no cost, my company counts it all as GP. I quoted a C300 and said we would include a PPDM license for free if they bought two C300's. I am able to provide a value-add at no cost to me. C300 doesn't come with PPDM but it can if...
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Re: Tohoku Earthquake Wreaks Havoc on Printer Industry Supply Chain

Art Post (Guest) ·
This was an article from the NY times over the weekend! SHIBATA-MACHI, Japan — When the ground shook violently on the afternoon of March 11, the ceiling collapsed in part of the huge Ricoh copier factory here, exposing the vents and wires above. The offices at the Ricoh plant near Sendai are still in disrepair; workers have focused on restoring the factory and production. The ceiling is still not fixed. But employees are back at their posts, working under temporary lighting and wearing hard...
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Re: Ricoh Launches New Aficio MFPs With App2Me Solution

Deanw ·
I have been playing with app2me recently and can see some advanatages like when a mobile worker goes office to office they won't have to install drivers to print. If they have app2me installed and we have app2me enabled they will be able to print easily. I'm interested to see if anyone has taken this to market and how it has been recieved. Also at this time we include initial connectivity with the sale of our MFP products. I could see customers also wanted app2me manager installed on all...
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Re: Ricoh Launches New Aficio MFPs With App2Me Solution

JasonR ·
Without limits? If you sold a 171 and the customer had 50 workstations, you would install the print driver (and then the fax driver) on every one of them? My suggestion is to incorporate a reasonable limit to the installs. The customer needs to learn how to install the driver anyway since I doubt you would come back out in six months to install a driver on their new PC. Five workstations per device seems to work well. That's enough to make sure everything is working and train the customer...
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Re: Q. How does your company handle networking charges?

Art Post (Guest) ·
Dealer network install for scan, print, fax upto four workstations included in the sale, sales person is charged back in the deal for it. After the sale, customer can buy block time for network services or be charged $150 per hour. Pretty much is a user goes to win7 and needs new drivers it's 100% billable or they can buy block time.
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Re: Ricoh Loses another Top Exec

Art Post (Guest) ·
Today we are announcing a change in our direct field sales leadership as Mark Bottini has decided to resign his position as Vice President of Direct Sales for Ricoh U.S. to accept a senior leadership position at an outside company. I want to thank Mark for his many contributions to Ricoh and IKON. He started his career in sales with IKON over 20 years ago and has held many leadership positions at the Area, Region and national level. His leadership, commitment and enthusiasm have been...
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Re: Stuxnet Lives!

Art Post (Guest) ·
A COMPUTER virus created to sabotage Iran's nuclear programme and stop Tehran developing an atomic bomb was designed by American and Israeli experts, it was claimed yesterday. The Stuxnet computer worm, the most sophisticated cyber weapon ever made, crippled uranium enrichment facilities across Iran last year and set the country back five years in the nuclear arms race. US military and intelligence sources have told The New York Times that a simulation of Iran's uranium enrichment facility...
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Re: Ricoh Loses another Top Exec

GMAN ·
As yet another East Region DSM resigned this week, along with a talented Sales Trainer within Marketing, Ricoh executives were making preparations to unveil the new VP of Dealer Sales. David Greene is now happy to have moved over to Direct, and appreciative that Bottoni left his position because he could not stand the pressure and politics. Other IKON underlings are now becoming more vocal with their discontent as the power struggle continues and IKON darlings begin to feel the heat. Get...
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Re: Comments on the Canon 1730/1740/1750 Models

Art Post (Guest) ·
The Ricohs have been slow sellers is not because of end user needs or wants. Basically ours is a quota/revenue driven business from the top to the bottom. The preferred compensation model for commissions is that of a revenue based plan with commissions. Why have a GP driven comp plan for your sales people when your Dealership or Branch has a revenue based quota plan from the manufacturers? It just doesn't make sense. With that A4's from Canon, Sharp, Ricoh, and KonicaMinolta has presented...
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Re: Would You Loan this company Money?

Art Post (Guest) ·
Currency in Millions of U.S. Dollars As of: Mar 31 2008 USD Mar 31 2009 USD Mar 31 2010 USD Mar 31 2011 USD 4-Year Trend NET INCOME 16.0 1.9 -21.6 -32.6 Depreciation & Amortization 6.3 6.5 4.7 9.0 DEPRECIATION & AMORTIZATION, TOTAL 6.3 6.5 4.7 9.0 (Gain) Loss from Sale of Asset -0.1 0.2 0.1 4.9 (Gain) Loss on Sale of Investment 0.9 0.1 0.0 -- (Income) Loss on Equity Investments -0.3 -0.2 -0.3 -- Change in Accounts Receivable 12.0 5.6 8.7 -6.1 Change in Inventories 0.3 -16.3 25.8 -4.0...
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Re: New Ricoh 4410SPF "brainshark" review

fisher ·
What margin??? I think the spread between dealer cost and MSRP is about $400. For me to be comfortable giving the customer the level of support I give them on an MFP after the sale I would need to walk away with at least $350 in my commission check on the deal. That means I would need to charge at least $2,100 for the sale and installation of this product. That's why I don't pay much attention to small machines. Just can't make enough on them. I wind up giving more support after the sale on...
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Re: New Ricoh 4410SPF "brainshark" review

txeagle24 ·
These require significantly less service/support than the Ricoh table-top machines. The opportunity to make money on these is by selling them to replace printers as part of an MPS engagement & making your money on the aftermarket. Also, if you're replacing an MP2000 machine, and the customer doesn't need 11 x 17, they would be thrilled with this machine, and you could make solid margin because of the price spread between the MP2000 and this unit. I'll be curious to see how the Ricoh...
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Re: Proximity Card Reader

montecore ·
Good job! If they are using MIFARE cards you should be good to go. Just make sure you get a sample to test. Remember just because it reads the card does not mean it will track for bill back purposes. That is where a software solution comes in. I forgot to ask what Canon model are you considering? Make sure it is an advance series. Do you have access to Canon ISG Central? They is an entire presentation on AAProx that you should definitely know the in's and out's BEFORE you meet with the GM.
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Re: PaperCut

wyzguynyuk ·
I just sold my first PaperCut installation. While I haven't been involved in a physical installation yet, I've seen PaperCut's WebEx presentation several times and I've yet to see any real differences in PaperCut vs. Print Audit (other than price). I'm not saying they don't exist, just saying I was fairly impressed with the features touted in the presentation (and obviously, so was the client that purchased the software). JasonR's comments regarding PaperCut's inability to track...
 
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