Tagged With "Relationship Building"
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Re: Post-Virus We Must Defeat The Zombie Companies!
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
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Re: Will outside Sales Rep's go away?
In 10 years there WILL be outside sales reps, and many of them will be the committed, true professionals of today. The E-Commence platform have changed our business and how we do it. For example gone are the days when you could duck into a 15 story office building and cold call. But electronic format can still be your attention getter and facilitate your efforts in creating interest. I can buy anything on line and cut out the sales person. Try doing your own investing and getting the right...
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: Four Reasons Why I'm SO Excited about Print Audit Insight Dashboard!!
Great article, thanks Art! Take care, John John MacInnes President Print Audit - The Print Management Company Phone: 403 689-7627 Fax: 403 249-9471 jmacinnes@printaudit.com http://www.printaudit.com *There is always something going on at Print Audit. Click here.*< http://www.printaudit.com/news.asp > *Have Fun - Build Great Products – “WOW” our Customers***
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Re: Toshiba now has tier based CPC's?
In Canada, no such plan exits nor am I even aware the capability exists within Toshiba copiers. In my market, multi-tier pricing for color does not comes up in competitive pricing. For a 25 cpm, pricing seems to be holding steady at $0.010 Black and $0.070 color for single units. I have seen less and sometimes we move the cpc around a bit. For example, when we set up a copier we build the initial toner costs into our equipment costs. That gives us 32,000 colour pages to play with.
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Re: Nsi Autostore
JS, I am doing this for many accounts. The value prop for the customer is the ability to browse to folder from the MFP. I mention none of the other features unless asked. We install to the customers server, I build in 3 hours of pro services and then bundle the entire cost in the system. My selling advantage is that with my system you can browse to folder from the MFP easily. Art
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
Canada charges a 270% tariff because the US has a massive over supply of milk production. If US dairy product was to enter Canada without tariffs it would destroy our perfectly working dairy industry. Why should the USA be allowed to destroy our milk industry so as to partially solve a problem created within the USA? Besides, how do you think Canada maintains its "free" single payer health care system. It is by charging high taxes on all consumer purchases. I do not think that anybody thinks...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
"Tariffs have a way of redirecting business" Tesla announced yesterday plans to build a new car factory in Shanghai, China in part to escape potential US tariffs on auto parts and battery supplies. https://www.nytimes.com/aponli...-as-china-tesla.html I can only guess that it would take years and much capital and energy to start or relocate a new copier factory outside of China. The Philippines is currently an important manufacturing hub for A4 printers and MFPs due to low labor costs. Most...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Part Two: Leasing News Exclusive: The Opposition and How Senator Steven Glazer Got SB 1235 Passed (Part 2 of 3) By Tom McCurnin Leasing News Legal Editor The bill was "Engrossed and Enrolled" and presented to the Governor at 5 p.m., September 12th, awaiting his decision to sign or veto. How He Pushed It Through the Legislature What are the takeaways from this interview and SB 1235? ▪ First , I Was Surprised at the Overwhelming Support of Trade Groups for the Bill. When he rattled off the...
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Has anyone worked with ZooBook?
I went out and contacted ZooBook directly. below is the email I received from ZooBook: Hi Art, Does the scanner send the documents to a shared drive? They can just upload straight from that. To scan directly into a record I would have to check with our developers. Thanks, Earl On 2018-07-17 5:54 pm, Art Post wrote: Hi earl We are not looking to file any forms. All we are looking to do is attach a scanned document to a clients record. Some emr programs allow you to import that document via a...
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Re: top challenges faced by sales reps on a day to day basis
The biggest challenge I see is that you have to sell so much more to make the same money you have in years past. It used to be that if someone needed duplexing, or stapling, or speed, etc. they had to pay for higher scale equipment. Now they can get for $3,000 what they used to have to pay $10,000 for. It used to be that everyone was a profitable prospect. Now only the upper 20-30% represent a potential revenue capable of earning over $1,000. Even solution sales are hard to build profit in...
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Re: top challenges faced by sales reps on a day to day basis
Wow. No poll answer regarding the rep’s activity…interesting. Over the years I have learned that if you work hard and SMART, you’ll hit your numbers. I also think that there is a condition that affects a lot of sales reps in virtually all industries. It is a type of an iron deficiency disorder. It is when iron in your blood is transformed into lead that forms in your rear end. If someone bounces from dealership to dealership and never finds success it is most likely them. If they’ve had...
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Re: top challenges faced by sales reps on a day to day basis
I did not put an option for reps activity, because I believe most of the members here are true professionals and we understand how important it is to complete those activity goals for the week, month or quarter. You are correct, there are no short cuts, you need to work!! Originally Posted by dimaxusa: Wow. No poll answer regarding the rep’s activity…interesting. Over the years I have learned that if you work hard and SMART, you’ll hit your numbers. I also think that there is a condition...
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Re: Can your Copier Do This???
All of the XEROX "Office Profuct Line has a capability called Job Build on the control panel, It is a simple tool that allows you to change settings within one job...Let me know if there is near me. I'll split with you! 5050
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Re: High Volume Updates
RICOH PRO 907/1107/1357 PRODUCTION PRINTER FREQUENTLY ASKED QUESTIONS Q. Where do the new Pro Series Production Printers fit in the Ricoh high volume monochrome printer product line? A. The new Pro Series Production Printers are successors to the highly successful Digital Document Publisher models, the DDP70e and the DDP92. Those models were initially brought into the Ricoh product family through the acquisition of Hitachi. Technically, the 70-ppm Digital Document Publisher 70e is being...
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Re: Calculating Lease Costs and Effective Purchase Price W/O interest
Jake, No this is not a dumb question...here is the easiest way to do this: $187.24/0.0302 = $6200 You will have an outprice say $5200 gross profit is $1000 Total = $6200 If someone wants to purchase outright instead of lease sell it for $6200 that way you will still be making $1000 profit. Always start with your outprice of the machine first and build up from there. Every deal will be different based on the circumstances and your competition. Does this make sense?
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Re: Ricoh Pro C720
Ricoh Americas Corporation announced today the official launch of the Ricoh Pro C720/C720s, a production class multi-functional color system and the latest addition to Ricoh’s Pro series of products, designed specifically for the production environment. This flexible system targets corporate and commercial professional print environments with demanding application needs. The Pro C720/C720s has a robust duty cycle of 320,000 images per month, and runs at 72 pages-per-minute (PPM) regardless...
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Re: Here's the deal
The imagepress is about $25,000 more retail and offers a lot more professional finishing features than the Ricoh. The Canon also has a better reputation in the production printing market. Usually when people look at gear this fast they really pay attention to reliability and quality of build. There is a lot of metal in the Canon, not as much in the KM and mostly plastic in the Ricoh.
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Re: MFP Refurbishing & Recycling
In Nova Scotia, Canada we are no longer allowed to dispose of copiers by taking them to the landfill. We must pay a local moving company $30.00 per hour (or send our tech to their premises) to disassemble the copier into it glass, metal, plastic & electronic components. These components are then placed in different bins for recycling. It can take approx two hours. The tech does not have to be delicate in the disassembly so wire cutters, crowbars and sledge hammers are now part of our...
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Re: matt espe quits
WEST CALDWELL, N.J., June 25, 2010 /PRNewswire via COMTEX/ -- Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, today announced that Kevin Togashi will assume the role of Chairman and Chief Executive Officer of Ricoh Americas Corporation effective July 1, 2010. Togashi takes on the role from Matthew J. Espe who has resigned his post as Chairman and Chief Executive Officer of Ricoh Americas Corporation to become...
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Re: Konica Minolta (US) Acquires IT Company
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced the company has acquired All Covered, Inc. (All Covered), a leading provider of Managed IT Services to the small- and medium-size business (SMB) market. A nationwide technology services organization, All Covered delivers a diverse range of services including proactive server management, remote monitoring, cloud...
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Re: Canon Suspends Operations at Eight Factories in North Japan
Canon, Nikon suspend operations at certain facilities in Japan Monday, March 14, 2011 | by Rob Galbraith Canon has suspended operations at eight of its facilities in Japan, all in areas affected by last week's earthquake and resulting tsunami, and is reporting 15 injuries at its factory in Utsunomiya. In statements released yesterday and today, the company indicates that damage was most significant at its EF lens production plant in Utsunomiya as well as in Fukushima, where inkjet printers...
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Re: Should you ever sell something for nothing?
I'm kind of goint the other direction on this one. I've done a number of deals over the years with little to no profit in them hoping that it would build the seed for future business. Truth is once you give it away the first time you rarely ever get the chance to build more profit into the account. I can think of accounts where I am now on the second and third refresh of their gear and I still can't get any profit in the account because there was no profit in the prior deals. More and more I...
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Re: Should you ever sell something for nothing?
I am just about....37 yrs young. Started with in 1993, SR year of high school part time servicing printers. After 2yrs of serving printers, married for 1 yr to my high school sweetheart I was envious of all the "copier reps" driving nice BMW's etc...I asked if I could start selling. When I first started selling in 1995 we carried Canon/Mita. I had an uncle who sold copiers and typewriters back in the early 70's and managed a large dealership in CA until his retirement in 1990. When I went to...
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Re: Cloud Poll
Evernote is another example of an appealing consumer presence but will DM's ever buy their service in the developing Corporate business space regardless of price structure. Not that EverNote/ Box.net/ Udocx prvides great levels of service, they are just not familiar and how long will they be in business before someone else bigger buys them? The above players, based in the internet do not have the street boots on the ground to make the original B2B (Belly Button 2 Belly Button) sales solution...
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Re: Ricoh USA Eliminates CEO/President
Prior to the July fourth holiday weekend, it seems Jeff Hickling, President and CEO of Ricoh U.S. found his position was to be eliminated. Sources within the company that wish to remain anonymous have told us that Hickling is out. This has been confirmed with a letter from Kevin Togashi, Chairman and CEO of Ricoh Americas Corp. that was forwarded to us. For now, Kevin Togashi, Chairman and CEO of Ricoh Americas will direct the U.S. sales and operations. While working hard to build Ricoh as a...
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Re: Got A Situation! What would ou do?
First what was the terms of the first lease? What was the payment? How many months left? When you leased the used Toshiba did you check new or used on the lease? Fisher is right take care of the customer and they will take care of you. Yo need to build that trust and respect back up because right now the customer thinks he got a lemon and you do not care. If he believes that you need to act fast otherwise he will shop you and that will be the end of that customer. Honesty is always the best...
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Re: Should you ever sell something for nothing?
You'd never know it but this thread is over a year old. I always like coming back to this thread to put things in perspective. I too have given systems away at no profit and in a couple instances lost money on a particular deal to penetrate the accoount. That account stayed with me for many years and probably was good for 20-30 units over time. It's more about what you build, it seems we're always building new accounts, for whithout new accounts we would see our commissions, and sales...
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Re: Managed Network Services discussion
We have tried twice and failed twice to start a network division. I would love to do it but have not found the right person to lead it. It is a different business but we have had a local IT company successfully make the jump to copier business and since they control the network they have a strong advantage when it comes to selling the MFP to put on that network. If you can find the right people to make it work, it makes sense. Some of our partners are asking us to just resell MNS for them...
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Re: Does it matter what a presidential candidate promises?
You mean tank like it did under a Republican President and House in 2007-8? The entire world is going thru an austerity period. In nature you have to prune in order to develop new growth. Major businesses in the US are flush with cash and will start to spend when there is DEMAND - when the middle class has the money to spend not when the wealthy keep their tax breaks. Defense contractors don't need to build two more Aircraft Carrier Battlegroups as Romney wants - there's only ONE other...
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Re: 3 Days !!!! You call that Service? Really?
Art, quite a few years ago I copied from this site one of the most profound things that I had read about Customer Service. I've tried to search your archives with no luck so I'll re-type it here and if can find the source to attribute please post since it is not my intellectual property. Here goes . . . WHAT DO CUSTOMERS REALLY WANT? For years businesses have struggled to answer that question. Along the way slogans and discussions have come and gone - about customer satisfaction versus...
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Re: NEC Corporation of America Announces Closure of Document Solutions Division (DSD)
The NECS is not good and a sign of the times. Years ago if you wanted to start a new dealership or go into business for your self you were able to go to the likes, of Adler Royal, Hitaachi, Towa, Copystar, Selex and probably a few others where you could get "Authorized" to service and support the systems, without the oressure of high quotas. Not having the pressure of the high quotas also allowed you to build the business slowly and remain profitable. Now that NECS is gone, what are the...
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Re: NEC Corporation of America Announces Closure of Document Solutions Division (DSD)
Sharp seems like the Mfr that is going after the smaller dealers these days. After their financial situation & not selling thru the Global/Xerox channel, they are signing up more new dealers than anyone else lately.
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Re: Are you a Data Miner?
This will work anywhere but you have to subscribe to a database service that costs at least $100.00 per month. Then you have to be prepared to donate a couple of hours of your spare time per week for an extended period of time to build your database. I do not want you to think that this is a road to fast sales because it is definitely not but it will help to increase the pool of suspected decision makers that you can contact on a regular basis
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Re: Ikon Press Release iR 105+
IKON Names Matthew J. Espe, President And Chief Executive Officer IKON Office Solutions, a provider of business communications solutions, announces that Matthew J. Espe has been appointed President and Chief Executive Officer. Espe was most recently President and Chief Executive Officer of GE Lighting, a $3 billion business with 35,000 employees and 55 manufacturing facilities across North America and around the world. He brings to his new position at IKON more than 20 years experience in...
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Re: XRX Refinancing debt
Xerox Comments on Ratings Action By Moody's Xerox Corporation's chief executive officer comments on the ratings decision by Moody's Investor Services, calling it "inconsistent with the company's progress and momentum." "Our performance demonstrates that we have significantly improved our operations and strengthened our liquidity. We have consistently and effectively executed on every element of our turnaround plan and have clearly set the stage for a return to full-year operational...
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Re: Connecting ?Training for out of Territory Deals
That's true. It is built into the program, but you have to make sure you read all of the charges that apply to the installation. As for what Art says above. This is highly adviseable depending on the client and relationship. Incenting the dealer and mostly the rep that will conduct the install will certainly build upon a stronger link out of territory. And this will make for a less stressful experience moving forward for your local office.
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Re: For HP, Copiers May Not Be A Cinch
Brian: My explaination of HP in the copier biz. (First of all, we're not going to outsmart any of the IT people). We Ricoh, Canon, and Xerox not sellin copiers any more. We are selling Multi Functional Copiers (basically we are selling laser print engines with accessories and attachments). For years HP sold laser printers and for years those laser printers worked flawlessly with the HP2, HP III and HP IV. IT fell in love with the reliablilty, the quality of the durability of the product!
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Re: Big Tom Out as Prez at Ricoh
Just the beginning...? It has now been a little over six months since the merger of Lanier and Ricoh into Ricoh Americas Corporation. During that time, there have been many changes in our organization and we have all experienced some of the good and some of the bad that change brings. The merger of two organizations having different cultures, systems and business methods is a difficult undertaking and what we have seen since April 1 certainly confirms that fact. I am aware of how hard all of...
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Re: Gas Price Check
I agree with the conspiracy theory moreso than the Democrat/Republican theory, because BIG OIL knows that if they can throw enough $$ into the game, then they can do whatever they want, and they will. BIG OIL does not want to build any new refineries here in the US because they would not be able to control their profits the way they are now. Everyone has their hand in each gallon of gas that is bought. State taxes, Federal taxes, Local taxes, Exise taxes, everyone gets a piece of the pie.
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Re: Sales Tips
Don’t try to sell the Operator: be polite yet respectfully persistent while finding who the right person to speak with is. Get an internal transfer: the number will come through as an internal transfer and the person will pick up. Offer to call back: ask when is convenient for them. Random names: type in a couple of letters, wait for the system to come back; the system will supply other names and their extensions. Department directories: listen for all menu choices as other departments...
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Re: Sales Tips
Essential for your sales copy is to understand your own selling product or service. If you understand the ins and outs of the product and service, you can reply easily to any queries from your potential buyers concerning your business. If you can reply to them satisfactorily, it also can build up the buyers’ trust on you as well as your reliability which is one of the most important factors to succeed in the internet business and make money on-line. A sales copy that is briefly, easily, and...
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Re: Which RFG Dealer...
I'm still betting on RJ Young... RJ Young Opens Tennessee Distribution Center On Thursday, May 28, RJ Young (www.rjyoung.com), with help from Mayor A. Keith McDonald, cut the ribbon opening its doors to its new regional distribution center in Bartlett, Tenn. Many local companies came by to see the company's new location, demo room and warehouse facility. "We are very encouraged by the turnout from the business community," said Chip Crunk, president and CEO, RJ Young. "It shows that we made...
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Re: So Many Choices
Scott: I see it as a positive. The fact of the matter is, "it is what it is" and it's not going away. You must be a professional in the business today. This means you must continuously learn about the technology that you build solutions around. And that technology changes at least a little with each new product that is released into the field. Then you must know the pros and cons of your product as it relates to your competition. Then you must take that knowledge and learn the skill to...
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Re: Ricoh 2035 vs Mita 4035
Art, Thank you so much for your help here! You have gone above and beyond! Ted, Mike & Merlin, Thank You as well! Here is what I have come up with. Kyocera Mita shortcomings: newer, with less overall experience with our rat race. I certainly recognize their connected experience, while on the other hand, why PS emulation and not the real deal? As it relates to the 4035 specifically: >Less efficient duplexing (thanks Merlin) >No 100 DPI scan >Only Tiff and PDF scan, NO M-TIFF,...
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Re: Ricoh 2035 vs Mita 4035
Greg... Here are the Kyocera Salesman Comebacks for your list just so you know.... This is not a knock on anyone, just telling you what I would say if these questions were posed to me... posted Thu February 12 2004 04:45 PM Art, Thank you so much for your help here! You have gone above and beyond! Ted, Mike & Merlin, Thank You as well! Here is what I have come up with. Kyocera Mita shortcomings: newer, with less overall experience with our rat race. I certainly recognize their connected...
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Re: XRX "new equipment"
The best source is Better Buys for Business High Volume Copier and Multifunctional Guide. Page 41 of Volume 157/2004 says' "What you've always wanted to know about Xerox build status but never dared to ask." The final paragraph says, "A point to keep in mind is that not one of the build status categories - which among them cover all Xerox copiers - guarantees that a machine is brand-new, containing no remanufactured parts... the 'newest' category of all - 'Newly Manufactured' - does allow...