Tagged With "Copy overages"
Comment
Re: A Couple of True & Not So True Humerous Copier Incidents
On a cold call I stopped in at a doctors office. The Office Manager was so glad to see me. She said that she was having fax issues and every time they received a fax it jammed. I told her I wasn't a tech but I would take a look. She escorted me to the fax and I looked down to see some questionably cheap paper. I simply asked if she had tried changing paper. She said "I don't have any control of the paper the hospital sends when they fax me." OooooK. She obviously didn't understand the...
Reply
Re: More than eight million pages printed by Coventry council in 2019
okay, who is going to do the match for the cost per page and the US dollar cost?
Reply
Re: Ricoh Copy Output Tray for MP 9002
5 hours today spend on finding these trays. Yes, I finally found them. Seems Ricoh USA was the only one to discontinue these trays. After searching the internet again I then resorted to calling a contact in the Netherlands and South Africa. These out put trays are available through Ricoh Europe, thus if you need one please PM or email me and I can get you the contact person. Art
Reply
Re: Ricoh Copy Output Tray for MP 9002
Another route you can take with these discontinued options is to order the parts through service. For instance the product code for this one is B756 so if you were to go to rfg-esource and search for the product code there is a parts book for the copy tray option and you (service) can order the parts. I have needed to do this with things like fax options.
Reply
Re: Ricoh Copy Output Tray for MP 9002
@msaeger that's a great idea also. We tried that first and could not be ordered. in addition I found that the out put tray for the C6503 is similar in size and heard that it will work. Have someone checking to see if they are available.
Reply
Re: Ricoh Copy Output Tray for MP 9002
When you say you tried to order it do you mean the edp code for the option or the part number? Like the part number for the tray is AF043112.
Reply
Re: Ricoh Copy Output Tray for MP 9002
@msaeger someone on our service team tried to order with the part number is what I heard
Reply
Re: Ricoh Copy Output Tray for MP 9002
Wow that is surprising. I mean they need to provide replacement parts what do they expect someone to do if one was sold and gets broken. Good luck! I hope you find a solution.
Reply
Re: Ricoh Copy Output Tray for MP 9002
Yup agreed. I'm working with Copier Solution Shop in the Netherlands for a third party replacement. In addition for right Ricoh Europe is still offering these. I have a contact and can get more. Thinking sooner or later they will run out also
Reply
Re: Your Copiers Are Storing Confidential Information: What You Can Do About It
Question on this - do any of you that sell Lexmark get questioned about the ultimate ownership of the Chinese government? If so, what is it that you say to get them comfortable that they're safe?
Reply
Re: Your Copiers Are Storing Confidential Information: What You Can Do About It
@Jason H curious if you can help with this question
Reply
Re: Your Copiers Are Storing Confidential Information: What You Can Do About It
We are still a dealer but we have not sold a LEXMARK in quite a while. They eliminated the MPS Elite program we were own, or at the least removed us from that program. I never had anyone ask about the security due to the Chinese ownership but it’s a great point. Honestly, I have found their support, to us at least, to be very subpar. Our support from brother has been phenomenal the last 2 years. Most of my printer clients are replacing the lexmarks with the brothers as fast as they can.
Reply
Re: Your Copiers Are Storing Confidential Information: What You Can Do About It
Taking a deeper dive, knowing that the U.S. DoD Inspector General recommends adding Lexmark to the banned list with Huawei (Lenovo and GoPro also), does that make you uncomfortable when pitching a Lexmark unit?
Comment
Re: Those Magnificent Men and Their Copy Machines
Almost three years ago, I wrote the above blog. I want to do a 2015 version. Please either post here or go to the forums and write a short paragraph about how your company is giving back to the community so that we can post the 2015 version of "Those Magnificent Men (Women) and Their Copy Machines". It would be great to see how we all contribute. Please post below. I re-posted the older version on the blog tonight also. Here is the link for the forums.
Comment
Re: Those Magnificent Men and Their Copy Machines
Terrific. All supporters are to be commended for their generousity and support..
Reply
Re: Need everyones help w/ how we give back to community
can anyone help with this?? I had a response from Ethos, need about 5 more.
Comment
Re: Those Magnificent Men and Their Copy Machines
Hey Art, Really admire your efforts in our industry and with your blog. Its been a long time resource to keep me updated in our industry. I will be celebrating 14 years at Martin Group, and was happy to see us represented in the list above. We are as enthusiastic as ever in supporting our communities, and below is a quick write up we refreshed to be current. Martin Group in Lake Geneva, Wisconsin: Is a regional power house in the office equipment community. With 35 years in the industry, and...
Comment
Re: Those Magnificent Men and Their Copy Machines
Hey Art, what do you recommend to transport copiers… ie stairclimbers or general devices to move copiers around re installs etc.? Thanks for your help. bob
Comment
Re: Those Magnificent Men and Their Copy Machines
we have stair climbers when no elevators are available, other than that, we are shrink wrapping and use the cabinets, except when they are console.
Comment
Re: Those Magnificent Men and Their Copy Machines
What brand do you suggest? Sent via BlackBerry by AT&T
Comment
Re: Those Magnificent Men and Their Copy Machines
can anyone help bfox, I'm not that familiar with the manufacturers for stair climbers. I found this on the web http://www.escalera.com/moving/copymachine.htm
Comment
Re: Top Ten "Why Copiers Should Have Warning Labels"
Ty Jason! Had fun with this!! Ty for the email about your rep, that was very humorous sale!! Maybe post in on the forums?
Comment
Re: Best Black & White MFP for 10k/month yeild. Suggestions?
First is this your actual reply to the account looking at thoseToshiba products listed (455 & 305)? If yes and they have a great history with the Toshiba product, telling them there a "bottom dweller" would make anyone think that you're only wanting to sell them what YOU'RE offering. The models they requested are older models of Toshiba and who knows if they've worked well for them or not. Also if you research the Okidata product, most of their MFP's are based on the Toshiba platform now...
Comment
Re: Best Black & White MFP for 10k/month yeild. Suggestions?
Actually, I did not mention that I am offering any equipment to them. I'm not even sure where they are located, I'm not looking to sell them, All of the recent MFP's that I've seen at the shows have pretty much the same GUI> I do remember something about a more robust partnering with Toshiba/
Comment
Re: Best Black & White MFP for 10k/month yeild. Suggestions?
FYI: Toshiba, overall, is in the top ten for R&D Spend-to-Sales ratios. "Bottom dweller" really is not a fair use of words. With any device manufacturer, product is only as good as its dealer support. Get references if need be. RE: maintenance; The asker is talking B&W devices not color. Regardless, get the maintenance. Fewer spikes in copy quality or hardware issues because you'll make that phone call to fix rather than putting up with poor copy quality, etc. for fear of how much it...
Comment
Re: Best Black & White MFP for 10k/month yeild. Suggestions?
TimB: Thanx for the comment! I believe you with the top ten in R & D for Spend to Sales ratios, but I don't R & D being conducted for copiers not like Canon, Xerox, KonicaMInolta & Xerox. If it walks like a duck, quacks like a duck then it must be a duck. Toshiba's market share over the last ten years in the US has always been at or near the bottom of the pack, thus they are cellar dwellers, bottom feeders, in the US market. You are correct with the MA, they were not asking for...
Comment
Re: Best Black & White MFP for 10k/month yeild. Suggestions?
Art, I like your general guidance to the initial poster, and I won't grade your writing since this isn't an English class. In regard to this brief post conversation, I think honesty is the best policy with customers and with ourselves. Yes Tim, they probably are in the top ten. However, the customer was asking which is the best. By rankings in the market place, the top seven do not include Toshiba. They fall within the bottom 7% of market share for shipments and the bottom 8.6% for market...
Comment
Re: Best Black & White MFP for 10k/month yeild. Suggestions?
thanx for nor grading my English!!! most threads are done at night and I'll admit, I'm much better at selling than writing.
Comment
Re: Can I Copy Mixed Sized Documents on a Copier?
I disagree. Most law firms and many insurance companies still have a commonly re-ocurring need for mixed size originals. I am currently working with one European shipping company based in NA that wants to do do mixed size originals with a mix of A3 and A4 documents. I say it cannot be done as the paper is all of different widths. I am hoping that my unscrupoulous competitive vendors will admit to the same..... not likely!!! They want the sale today! Please advise.
Comment
Re: Can I Copy Mixed Sized Documents on a Copier?
A3 (11 x 17) and A4 (8 1/2 x 11) can be run at the same time with auto paper select making what you put in what you get out using mixed-originals and the mixed originals setting. The sizes you mention are European, but I'm sure they will work. As long as it's a standard document size it should work.
Comment
Re: Can I Copy Mixed Sized Documents on a Copier?
Sorry, I meant to say a mix of A4 and Legal size documents. I agree most copiers should be able to do mixed size originals with a combo of A3/A4 and Letter-R/Legal. The problem I am having and I do not think it can be done is one of a mix of A4 and legal mixing North American and European sized paper in the same document. This is because the two paper sizes are of different widths.
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
What came next with some dealers in the Oz market, was a guarantee that the client's copy costs would not rise annually, above a maximum of 10% which most clients would agree to. Or that it would only rise by the CPI, which these days is a joke of a deal, as it is only around 2%. But some now guarantee to hold the pricing for the term of the rental agreement, which at 5 years is just down right stupid.This has now become a lot more prevalent, as weak salesmen sell (if you can call it...
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
Wallingford Thanx for this! From your thread I can tell we all have most of the same issues. Anyone else care to help with their first experience with CPC?
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
I've only been around 9 years, but when I first started, we were selling the old Ricoh AP3800CMF (A3 color printer w/ a scanner kit attached to make it an MFP) since the 1224c/1232c was such a bust. In our Service Agreements, black toner was included in the CPP, but color toner was billable. When trying to get those customers to upgrade to the 2238c, I would create a cost per page analysis (since toner was included in our CPP for the 2238c) and had several furious customers who thought we...
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
I remember it well and at ComDoc, in the early 80's we sometimes put the offer out there without it being a formal price plan. I think the customer realized that a lot of the toner they purchased and stocked was useless at end of the machines life. It was like a primer with a customer who had that and TCO on their mind, it was a way to close them. Equally, I remember taking it one step further in the early 90's with copy management - the first all inclusive (hardware, service, supplies)...
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
I remember a plan that didn't really take hold but it was a plan like the one John talked about and all accessories were proposed in the form of copies...you want a finisher, just commit to 10,000 additional copies per month. The CPC rate had an equipment portion attached to it so more clicks funded more equipment. If the CPC was normal plus .003, 10,000 clicks added $30/month which would fund $1,500 additional. Some customers that weren't willing to pay $1,500 would agree to 10,000 more...
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
Wow! These are some awesome stories, I'm sure there are many more out there from some of our veterans, would love to read more.
Reply
Re: School Board Approves Contract for Multi-Function Copier Equipment
That's a nice contract!
Reply
Re: Manhattan Copy Machine Con Artist Gets Prison Sentence
awesome, SOB should be in jail! BTW, that's not a copier in the picture, it's a darn printer!
Comment
Re: Save the Date! Sneak Peak Inside Business Intelligence - Webinar
This is an automated response. Carl Mica is currently out of the office and has limited access to email and voice mail. He will return to the office on August 18th. Thank you.
Reply
Re: Scan & Copy on new 4054 series?
You can scan to two locations...what about one of them being the IP Address of another device?
Reply
Re: Scan & Copy on new 4054 series?
so, if you scan to the IP address of an MFP it will print?
Reply
Re: Scan & Copy on new 4054 series?
I had a customer that wanted to fax forward to a different device and have it print out. This was accomplished by setting a scan to IP address or FTP
Reply
Re: Scan & Copy on new 4054 series?
you can scan to a FTP, and the IP for the FTP can be the IP address of another device. You have to have PS for this to work but all seg 1 MFPs and printers come standard with PS. Instructions: set "server" as the IP address of the target printer No Path User name & password are both "admin" Be sure to have PDF as the default file type. On all ??03 machines you can save the destination in a scan program.
Reply
Re: Cost Per Copy and Rate Lock
We've offered locked in rates for years (Ricoh equipment.) It takes a little explaining on the front end as to why your rate is slightly higher but I think people like the idea of not having to watch over their bill for increases. However most of my leases are only 36 months.
Reply
Re: Cost Per Copy and Rate Lock
Well do rate locks also, but there has to be some GP in the deal, since it will come out of the sales person "skin". You should be looking at the T's & C's of the agreement because they may charge excessive dollars to ship supplies. (charging $20 per shipment per month can be quite the upcharge). Also be on the look out for verbiage in the maintenance supply agreement that states something to the effect, "that we can cancel or charge you more if you use too much toner aka fill) Hope this...
Comment
Re: How Scannx Changed My Fear Of The Library Coin Box
Monte Excellent blog, I was not familiar with Scannx and agree that we all should have this arrow in our quiver. Cant wait for your next blog