Tagged With "Dealer Marketing Social Sales Academy"
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Re: What's the weirdest place you've sold a copier to?
Lol, those were two good ones! I can't remember if I've ever had weird sale.
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Re: All Ricoh A4 devices = no stapler
If it helps, Canon A4 staplers are usually around $900 whole sale.
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Re: All Ricoh A4 devices = no stapler
$650 on a B&W A4, $615 on a color A4. Ricoh is missing the boat one this one...
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Re: Perspectives on Riso
I know this isn't, most likely, the perspective on the actual usage of the riso's but we had looked at becoming a dealer when someone in our market went out of business. They were the only riso dealer in our market. I find it easy to sell against the riso unless someone truly needs 150 ppm and doesn't care about anything else. It seems I only see them in church's now where they are very old school and they say "that's just the way we do it and don't want to change." We decoded agaonst being...
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Re: Perspectives on Riso
We've had very little success with them in the years we've been a dealer. They run well but they are a hard to move item. Support from the manufacturer was non-existent but they are making a renewed effort now in that regard. Just doesn't seem to be much of a market for a real expensive really really fast machine with marginal image quality. We still do well enough with their duplicators and the supplies for them to stay in the game. I just don't think the Comcolor products are priced right.
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Re: 57 Days of Selling "Day 47"
Karl Thank you! Please feel free to share via social media also! Ten more to go. I was just thinking about doing a journal for the entire 2017. Art
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Re: BLI Recognizes Leading Healthcare Solutions Providers with First-of-its-Kind PaceSetter Award
Well, this is the first type of award/acknowledgement that I've ever seen that is geared towards a vertical market. Guess there will be more of these to come in the future
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Re: COVID-19 Impact on Dealers and the Channel?
I was on the MPSA call today. Here's some points of interest I was going to post on another thread but will put it here for everyone. One major MPS company reported 29% decline in pages or revenue Another major MPS company reported a 71% decline Healthcare for one of those clients saw a 40% increase More inquires from clients in respect to file sharing and content Expecting continuing decline for another 30 days in revenue and prints First week of April they hit bottom and has stayed that...
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Re: Post-Virus We Must Defeat The Zombie Companies!
Although I am 60% on board with your move to A4 strategy, most of the rest of the stuff you are posting is "knocking it out of the park"! I would like to see a poll. As a business owner, during COVID-19 would you prefer? 1). No lease payments for 90 days 2). 1/2 price lease payments for one year The auto industry is pushing no payments for 90 days but I think business owners are more concerned about cash flow for the next year. I think the correct strategy is to offer as part of your...
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Re: Marco Acquires New Jersey Copier/Printer Company
Welcome to my market Marco! You are know the third MEGA dealer competing in my market place.
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Re: It’s The End Of The Day With Ray! 2020 Who Will Educate Endusers
Art, Thanks for comments it's conversation which starts change. There is way more applications for A4 MFPs than those few applications you suggest. The large disruption will be from those who can isolate the realities of the customers needs and sell based on those realities. Declining Marketplaces are disrupted when the old way continues delivering to all the market's customers the same way they did before the decline. The old way needs to focus on the realities of over 80% of the market...
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Re: Will outside Sales Rep's go away?
@Monte I hope/think that even though buyers will research online that they will still want some interaction with a salesperson. If in fact the manufacturers allow the sale of high end MFP's online then the dealers will have to change a lot of how they do business. My hope though is that it does not come down to this. I buy a lot online and my wife grocery shops online and has them delivered to the house, BUT I don't look at most things like groceries. I want to go talk to my insurance agent.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
No, Art. You're spot on. I haven't had many jobs outside the industry, but the majority of the old guard is so proud of the way they've always done it & receives so much validation from other dealers with the same mentality (via BTA, CDA, SDG, et al) that they often refuse to admit the need to change until it's practically too late. There are ideas & concepts that I brought up 3-5 years ago that were considered to be "interesting but not really necessary" that we're suddenly latching...
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Re: Top 100 Summit Highlights
So refreshing to see our industry being open, social and online like this!!
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Re: Rumor Alert!
I haven't heard anything, would be interesting, and I guess it's a move that has to be done
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Re: Rumor Alert!
I can't confirm these specifics, but the Global dealer down here stopped selling Sharp and Konica Minolta a few years ago, so I assumed this happened awhile back.
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Re: When is Net New Business not Net New Business?
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
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Re: When is Net New Business not Net New Business?
I was wondering if the subject of those customers who were acquired through service was going to come up, & Jason's comment is certainly "food for thought"... In his example, he brought on the service customer (with the obvious intention of upgrading them at the first opportunity) & the dealer gets a contract & machine sale that they otherwise wouldn't have. Sounds like net new to me. In my experience, though, most of these service to machine sale conversions are from customers...
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Re: Global Imaging aquires Conestoga Business Solution
Global Acquires Pennsylvania-based Conestoga Business Solutions - Tuesday, July 07, 2015 Global Imaging Systems Acquires Pennsylvania-based Conestoga Business Solutions; Bolsters Xerox’s Presence in SMB Market LANCASTER, Pa., July 6, 2015 – Global Imaging Systems (GIS), A Xerox Company, has acquired Conestoga Business Solutions, an award winning, independent office equipment dealer in the Pennsylvania region. The company will offer the full range of Xerox office and printing technology, and...
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Re: Target GP Margins
tx I agree. Our owner, who happens to be my father, is still trying to do things like its the 80's. We hold our own in a major market but we do not have the growth I want. It is tough to get him on board with anything new age as this is an industry he has made truck loads of money on doing it the same old way year after year.
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Re: Budget Document Technology given 2015 Pro-Tech Service Award
Great Job Tom. This award reinforces what everyone already knows that works with your company- your focus is on taking care of your customers and run a great company.
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Re: Toshiba now has tier based CPC's?
I pretty much never see anyone proposing Toshiba color equipment, so I haven't seen this. There are a few Kyocera dealers I've seen proposing their tiered color billing capabilities. What shocks me is that no Ricoh dealers have started marketing this. The Cxx02 series & Cxx03 series have the ability to report multiple tiers of color coverage for billing purposes, but in a market with 7 dealers + RBS selling RFG products I have yet to see a single dealer pushing it.
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Re: Toshiba now has tier based CPC's?
In Canada, no such plan exits nor am I even aware the capability exists within Toshiba copiers. In my market, multi-tier pricing for color does not comes up in competitive pricing. For a 25 cpm, pricing seems to be holding steady at $0.010 Black and $0.070 color for single units. I have seen less and sometimes we move the cpc around a bit. For example, when we set up a copier we build the initial toner costs into our equipment costs. That gives us 32,000 colour pages to play with.
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Re: Charge for IT support
We had never charged for it after the sale until about 6 months ago due to people calling all the time for driver installs, scanning issues related to their internet etc. We used to offer an optional network/it yearly agreement and people would decline and then start calling for help. We decided to send out, initially an opt-out to ever customer who had current devices, and after every sale send one out. We did it as an opt out due to the fact that customers would decline the option and...
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Re: up against the Xerox Phaser 7800 with a SP C831dn
Thanks and congrats on your sale and the others. Also thank you for the link and your advice. The company is a small design firm and I don't think they go all out with the Pantone matching and that calibration tool. I will let you know if I sell it.
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Re: Kyocera SWOT
Kyocera Guy, Way to earn the title! Thanks, man. To give the rest of the P4P crew some food for thought, here is what I have so far: Strengths Emerging as Europe Market Leader, Could be Replicated in Other Regions Ceyoniq ECM Acquisition a Bold Move, Solutions Goal $332M to $830M by 2018 HyPAS Platform Well Respected, Hybrid Java/Web Services has Potential Solid US Dealer Channel, Strong Partner Relationships and Value Proposition A4 MFP and SFP Expansion Creating Extremely Comprehensive...
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Re: The Death Of The B2B Salesperson [Infographic]
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Need Kyocera Copier (dealer) Price List
Hi Art, I am with a Kyocera dealer and would love a premium upgrade. What exacly are you looking for?
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Re: Need Kyocera Copier (dealer) Price List
Hey Jason: Thank you for joining!! I have the Kyocera pricing I needed. However, I will need it again in the future. We can do something then. But, we have a promo for a Premium/VIP. For each competitive (recent) quote or proposal that you email me, I will comp you a FREE month for each one. Will that work for you? Art
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
Art, a terrific take on the changing forces in the business model of the industry. Moneyball has arrived in the imaging business.
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
Thank you Tom, writing it brought back some awesome memories
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Re: Question: Xerox technicians
I can confirm a new offering. Xerox has a new program for signing on new dealers and not putting them in the Global or Agent bucket. These dealers can then be trained to use thier own technicians. I will check with my source about them using Xerox techs.
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Re: Why Social Selling Stinks for Most Copier Sales Reps
Art, love this! You know my take on the integration of social into the sales process. Sales requires hard work as most will not put forth the effort. The reason why ones social anything stinks is their effort, plain and simple. Operating with an analig mindset in a digital world = death blow to a sales rep.
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Re: Sharp Direct Service Pricing
I don't know if the bubble is bursting but I think more consolidation is around the corner. I mean in this case, if you do one service call you are in the hole for the entire term of the lease. Their branch in our market will do anything and everything to take business. Sometimes I think they would pay they customer to take the machine.
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints
Imagine a CMYK copier, except remove the CMY toner and developer and insert a new Erasable Blue (EB) toner and developer. Modify the copier so that when the Erasable blue toner passes back through the heat of the fuser, it de-colorizes the blue to white. A new rules based print driver can automatically makes software apps like emails auto print in blue plus provide a new counter to show how much paper, CO2 and money you saved. The previous generation product appealed to too small a section...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
What about the term "Free Trade" do you not understand? You argue the advantages of lower lumber prices for Americans while disputing the value of lower dairy prices for Canadians. Free trade suggests that the market should decide what is best for the consumer. Free trade would also suggest that your exorbantly high taxes really shouldn't be a factor. We should probably leave the health care debate out of the equation. I for one would rather have what we have than what the Canadians have,...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
I am glad to hear that you are working in the copier industry so that I know that you have "skin in the game". There are very many players in the copier/ printer industry each with their own strengths/ weaknesses when faced with a trade war. Each player will have a different tolerance for how much money they want to loose to maintain market share. I definitely would not expect a uniform response. Multi line dealers will have more options to select from than single line dealers and brand...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
as of July 6th, there is no tariff on copy machines. Just copier parts and accessories.
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
The Trump Administration today announced plans for a new round of $200 Billion worth of tariffs against China. https://www.cnn.com/2018/07/10...ffs-trump/index.html Copy machines were on the original list but but were taken off leaving parts and consumables subject to a 10% tariff. It seems most suppliers have not taken actions to increase their prices. On the new list which could go in effect sometime after Aug 30th are: 8443.39.20 Electrostatic photocopying apparatus, operating by...
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Re: Kyocera finally put's out a low volume A4 Color
Yes I have sold a couple of these. For the price these are fantastic. My service manager is impressed which is hard to do. Dual side scanning is a definite selling point. The cost per page is going to be higher of course. I would say in the .015 black and white and .11 color to be safe (depending on your market of course). Not as good as say the 6535 per say but the machine is less than half the cost. If the run more than a couple thousand a month I would move them up to the 6535cidn. Let me...
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Re: Top Ten "Why Copiers Should Have Warning Labels"
Ty Jason! Had fun with this!! Ty for the email about your rep, that was very humorous sale!! Maybe post in on the forums?
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Re: A Halloween Tale of an A3 Copier’s Death
What is even more scary is how your commission cheques will fall in $ value if you only sell A4 copiers. The copier/printer market is not getting any larger and if a commission sales rep focuses on selling lower $ value A4 boxes, they are going to have to make a lot more sales calls and sell a lot more boxes to earn the same money.
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
If anything you should be bumping outright purchase prices and discounting leases. The customer who purchases their equipment outright keeps their equipment too long and may go elsewhere when the time comes to upgrade anyway.
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Maybe not such a bad thing. This makes shorter term leases with less interest more attractive and therefore leases can be turned faster as long as your not padding your leases to begin with.
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
This bill may not apply to Fair Market Value leases. There is no mention of establishing the residual value of the asset which makes the interest rate impossible to calculate. Is a .0278 rate on a 36 month FMV truly -0- interest? Of course not. If you don't end up with title to the equipment, you really haven't financed anything. What is the interest rate on a Hertz Car Rental? What is the difference between that an a 36 mth FMV other then the length of term?
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Hello Art and the rest of the P4P members - Our industry association (ELFA), along with several independent law firms that represent many of our industry members are reviewing this legislation to determine the actual effects it will have on the industry as a whole and to provide guidance so that our members will be in compliance with the legislation. What we know at this point is that is you are involved in offering financing to businesses in California, you will be subject to this...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Padded lease rates are used to "pad" the pockets of dealer principals who are taking commissions away from their sales people. It's a dishonest but standard practice that should be eliminated, so this sounds like healthy change in the right direction.
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
In some cases, more is made on the lease padded rate than the salesperson makes in commissions. Others may tell you that they use the "padded" rates to create promo's for the reps. Do I look like I need an incentive to sell? Frak that, if you need an incentive to sell then you need to get a job at Mickey D's