Tagged With "Hackers Expose Data"
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Re: COVID-19 Impact on Dealers and the Channel?
I was on the MPSA call today. Here's some points of interest I was going to post on another thread but will put it here for everyone. One major MPS company reported 29% decline in pages or revenue Another major MPS company reported a 71% decline Healthcare for one of those clients saw a 40% increase More inquires from clients in respect to file sharing and content Expecting continuing decline for another 30 days in revenue and prints First week of April they hit bottom and has stayed that...
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: Global Imaging aquires Conestoga Business Solution
Global Acquires Pennsylvania-based Conestoga Business Solutions - Tuesday, July 07, 2015 Global Imaging Systems Acquires Pennsylvania-based Conestoga Business Solutions; Bolsters Xerox’s Presence in SMB Market LANCASTER, Pa., July 6, 2015 – Global Imaging Systems (GIS), A Xerox Company, has acquired Conestoga Business Solutions, an award winning, independent office equipment dealer in the Pennsylvania region. The company will offer the full range of Xerox office and printing technology, and...
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Re: Around the World with Ricoh
Ricoh Selects Juniper Networks to Modernize its Group-Wide Network Infrastructure TOKYO, Aug. 09, 2018 (GLOBE NEWSWIRE) -- Juniper Networks (NYSE: JNPR ), an industry leader in automated, scalable and secure networks, today announced that Ricoh Group has successfully implemented Juniper Networks' high-performing solutions to modernize and simplify the operations of its core networking and security infrastructure that supports approximately 500 locations and 34,000 users in Japan. Ricoh Group...
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Re: office360 equipment leads
I haven't tried them yet. Still using Buyer Zone but they do email me about once a week wanting me to try it out. What are the details when you say "couple thousand minimum purchase"...They want you to prepay that amount?? We are using EDA Data now as well.
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Has anyone worked with ZooBook?
I went out and contacted ZooBook directly. below is the email I received from ZooBook: Hi Art, Does the scanner send the documents to a shared drive? They can just upload straight from that. To scan directly into a record I would have to check with our developers. Thanks, Earl On 2018-07-17 5:54 pm, Art Post wrote: Hi earl We are not looking to file any forms. All we are looking to do is attach a scanned document to a clients record. Some emr programs allow you to import that document via a...
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Re: Around the Word with Konica Minolta
Konica Minolta Business Solutions Enters Predictive Healthcare Analytics with Value-Based Care Platform August 13, 2018 11:30 ET | Source: Konica Minolta Business Solutions U.S.A., Inc. Ramsey, NJ and Foster City, CA – August 13, 2018, Aug. 13, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Inc.’s (Konica Minolta) Business Innovation Center (BIC), technology innovator for the healthcare industry, announces today the company’s breakthrough entry into the healthcare analytics market: a Value-Based...
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Re: Savin SPC221SF and scan to email
Question How do I use Scan to Folder on Windows? Answer Documents scanned using your device can be sent over a network to a shared folder. To use Scan to Folder, follow these steps: Note: To send scanned documents to a shared folder on a computer, the correct user name, password, and directory must be set. Files can be sent to folder destinations on the following operating systems: Windows 2000 / Windows XP / Windows Server 2003 / Windows Vista Mac OS X Destinations must be registered via...
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Re: High Volume Updates
RICOH PRO 907/1107/1357 PRODUCTION PRINTER FREQUENTLY ASKED QUESTIONS Q. Where do the new Pro Series Production Printers fit in the Ricoh high volume monochrome printer product line? A. The new Pro Series Production Printers are successors to the highly successful Digital Document Publisher models, the DDP70e and the DDP92. Those models were initially brought into the Ricoh product family through the acquisition of Hitachi. Technically, the 70-ppm Digital Document Publisher 70e is being...
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Re: Soda, Pop, Coke or Other
Hehe, and your story totally confirms the map data. I can understand most of the country, coke in the south, pop in the north... what the heck is up with the St. Louis area?
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Re: MP 6001 print driver issues
That sounds like several cases that I have worked. You should call the Software and Solutions team. We have some ways of looking at the print drivers and print steam that can determine what the actual problem is. From what you are describing, the ERP system is not fully PCL compatible. The functions that are not showing up are driven in the Windows section of the print process. That is what usually is the case and sometimes the driver needs to be looked at, sometimes the application. I would...
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Re: CBS NEWS REPORT ON COPIER SECURITY
Art, this is a serious issue. This is no different than hard drives in our computers, laptops, netbooks or anything that uses a HD. They are all storing electronic digital magnetic information. Those that have encryption are not safe if you know what you are doing. These encrypted containers can easily be tapped and opened. If you don't believe me do a little research on computer forensics. http://en.wikipedia.org/wiki/Computer_forensics This has been an interest of mine that is quite...
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Re: CBS NEWS REPORT ON COPIER SECURITY
wow, thanx for that! I thought we were safe with the lastest Ricoh security measures. Are we? I knew older copiers were very suceptable to getting information, however with recent upgrades with Ricoh products are we safe? Seems like none of us are safe except for pulverizing the drive as you stated. How is everyone else handling this? Is the CBS guy blowing smoke, or are there criminals out there buying copiers just to get access to the hard drives and if so, it's gotta be a hot and miss...
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Re: CBS NEWS REPORT ON COPIER SECURITY
Hey all, ServiceGuy raises an excellent point here! Is there a potential liability issue - did we know or should we have known that the HDD on the traded in or shipped back unit MIGHT have had personally identifiable information or other sensitive data on it? Did we take any precautions to prevent compromising that info?
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Re: CBS NEWS REPORT ON COPIER SECURITY
I think that many used copiers available for resale still have the original dealer sticker on them. This would be the first step a lawyer would take to attach liability. It seems odd that either 3/4 or 4/4 of the copiers that the CBS reporter picked were Toshiba. Balanced reporting would suggest he should have bought a mix of machines. It also seems very long odds that 3/4 copiers the data expert examined had large amounts of personal data on them. The report seems a little contrived to me.
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Re: CBS NEWS REPORT ON COPIER SECURITY
this came across my alerts today!! « How Computer Forensics Firms Market Themselves | Main April 21, 2010 Going to Ditch a Copier? Think Twice. It May Carry Your Data. We had an e-mail from the Virginia State Bar's ethics guru, Jim McCauley, asking about an article he had read about how copiers can be gold mines for identity thieves. Indeed they can. Jim asked John to comment on the issue for a piece Jim is writing. As always, John's information is valuable and generally unknown to many...
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Re: CBS NEWS REPORT ON COPIER SECURITY
Well.... not really. I do agree there is a "concern" about your info left on the copier. However, the vast majority of copiers will have little or nothing of value and it'd take me a significant amount of time to determine if the copier had anything worth taking. Give that I'd have to pay at LEAST $300 (as in the CBS story) for just the CHANCE to find out if there may be some shred of info there, I think it's very doubtful any identity thief would pursue this. Even if they did, it would...
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Re: CBS NEWS REPORT ON COPIER SECURITY
I have seen statements on return forms from lease companies that state that the leasee is responsible for securing data that may be on the HDD. Regarding the show, CBS producers get paid to make reports for "good TV". I heard about this HDD concern a few weeks ago in an early morning "tip" from Clark Howard on CNN a few weeks ago. I Googled it at the time and found a print article. I think that the concern is valid but I think that it probably the hard way to find personal information. As...
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Re: CBS NEWS REPORT ON COPIER SECURITY
I have 21 machines (mpc3500) to be relocated to another acct. Don't want to purchase new HD(s) or DOSS options, can something be done like put them in a computer and run some of the utilities that do the multiple overwrites of various bit patterns to feel fairly confident that the existing data is impracticable to recover. Or as one person suggested run large enough documents with grey pages in each function scan, print, copy, fax to fill the hdd with such images. I bet a product...
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Re: CBS NEWS REPORT ON COPIER SECURITY
Here is a letter that management shared with us in our Monday morning sales meeting regarding the security of Ricoh hard drives. It is at least good to know that anything on the HDD is in a proprietary format. I don't think the difficult thing is going to be to make our RFG customers feel at ease that their data is not compromised. The real challenge will be addressing the concerns on competitive systems that clients want us to send back to the leasing company for them. Of course, that is...
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Re: CBS NEWS REPORT ON COPIER SECURITY
I have added the following line item to all my Service Contracts going forward. Hopefully, it covers me. "7). All current model copiers equipped with a Hard Drive, will have the included 128 bit AES Data Encryption feature turned on upon initial delivery. This reasonably protects the confidentiality of any customer information stored on the copier’s Hard Drive, in case that Hard Drive is replaced or the copier is eventually disposed of. It is the customer’s complete responsibility to manage...
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Re: Does your Copier Service Contract still reflect 1970's Analog Copiers?
Over my 15 years as a Sales Manager to 23+ independent dealers, I have seen many situations where dealers simply has far too simplistic service contracts that had not been updated ever. They mostly involve billable Pro Services, unstable Power Supply, two competitive vendors trying to flip each other's Service Contracts and Fuel Surcharges. (I have a large geographic territory with lots of driving.) I once sold two connected copiers to a law firm. They decided to upgrade from Novell 5.0 to...
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Re: CBS NEWS REPORT ON COPIER SECURITY
Since the CBS video was aired I have had two municipal govt's begin to demand both Data Overwrite and Hard Drive Encryption become mandatory on all future copier acquisitions. I have also had several recent commercial customers ask about copier security who would have never asked before.
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Re: What will come of this?
I think that if you look at the non-hardware solutions that Ricoh now offers there are many, many that don't involve the printed page. Indeed many of the solutions involve Capture and Storage of printed pages; management of those documents after they're stored and the processing of data streams, be they from computer (laptop, desktop and larger systems), into forms or variable data printing. The printed page is NOT dead but businesses are discovering that they are difficult to manage once...
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Re: What will come of this?
but how much of that is "me too" to protect the base from xerox or someone else offering those solutions... the document solutions might keep the fox out of the hen house for a while. Consider that one of their core beliefs is that business is conducted through documents, so they have an array of document solutions - where IT companies think in terms of managing data not documents. From a resource perspective, imagine how cumbersome erp software would be if it was document driven rather than...
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Re: Some Copiers Store Personal Information
A fascinating glance at what the CBS news story might have looked like if they'd been honest. To recap... "Someone might be able to recover your driver's license from your copier's hard drive by simply spending several hundred dollars and hours of work!" "However, every one we looked at had no recoverable data" The end.
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Re: Why in 2010 have we still not seen Solid State Drives (SSD) in copiers?
I would say you answered your own question. Why would you double the cost of a component of your copier when the benefits are negligible? You mentioned faster access time which is true. Don't you hate standing at the copier while the screen is saying "Please wait, Accessing Hard Drive?" You mentioned 100% reliable, which is not true. They are certainly more reliable, and there's no concern about drive heads, but once again, not a lot of problems there. The most common issue with hard drives...
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Re: matt espe quits
While Espe's new gig rewards him handsomely, a review of Ricoh financials show why he jumped Ship so soon: http://www.wikinvest.com/stock/Ricoh_%28RICOY%29/Data He did not want to be at the Helm when Ricoh became the first MFP manufacturer to ask for a bailout. Land Ho!
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Re: CBS NEWS REPORT ON COPIER SECURITY
Toshiba releases new Hard Drives that eliminate the need for Data Overwrite. http://www.theregister.co.uk/2...10/toshiba_sed_wipe/
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Re: CBS NEWS REPORT ON COPIER SECURITY
I talked to an IT Manager today who told me that if you format a HDD immediately twice in a row, it effectively destroys all useable data on the HDD. Most HDs store data in two parts. The Security Key and the data. Some Data removal software programs only remove the security key. I am told this is like removing the Index from a book and scrambling up the book. The data is still there but needs to be rebuilt.
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Re: CBS NEWS REPORT ON COPIER SECURITY
more details on the new drive http://www.pcworld.com/busines...ives_turned_off.html While a great feature I expect it will have to be Common Criteria certified before it gains much traction in the market place. I would not expect buyers to give up on the idea of a Data Overwrite kit anytime soon. 90% plus of my Sales quotes these days involve copier secuity.
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Re: CBS NEWS REPORT ON COPIER SECURITY
Well... Here's the deal. There are two levels of "Format". The most common "quick" format does not actually delete the data, it just forgets where the data is. That data can then be recovered by readily available software. A "low level" format actually writes over the data. Formatting a HDD a single time this way "effectively" destroys the data. The problem arises due to the fact that all this "writing" is actually placing + and - charges onto a metallic disk to represent 0 and 1. Even...
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Re: Booklet printing with saddle stitch using Adobe Indesign CS5
BTW, John and I spoke on the phone, he wasn't referring to my "what's the error?" post Error: Undefined usually indicates data corruption or communication loss. It is not usually a true "Error". In a true PS error, there is a problem with the PS code, in an Undefined error, there is usually either no code or garbage.
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Re: Booklet printing with saddle stitch using Adobe Indesign CS5
We solved the problem. We changed a setting within InDesign CS5 from "Binary" to "ASCII". I do not know why this works since that same setting in InDesign CS4 is set to "Binary" but it fixed the problem. Much thanks to JasonR for taking the time to call me and discuss the problem. Not alot of people would do that and I really appreciate it. I have attached a screen shot of the change from within InDesign CS5. Feel free to comment on why this would have made a difference as I have no clue. John
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Re: New A4 Color Models from Ricoh?
High Compression PDF (“JPEG 2000”): Reduces data capacity, while retaining image quality when color documents are scanned. When using the Ricoh High Compression PDF, the document is divided into the part of the character which is compressed by MMR and the part of the photograph which is compressed by JPEG. This results in the image becoming clearer and the capacity being reduced to a smaller file size.
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Re: Sharp to Introduce Five New Copier/Printer Models, Including a Digital Full-Color MFP
Art...."SC" means Scan Centric....these offer 1st in industry to scan 2 sided hard ID cards/checks via document feeder. They also have Scan squared technology. Card Shot from the doc feed...upto 1/2" stack of cards. Card shot in scanning mode not just copy mode. Color dropout...removes all color from scanned documents...all the remains is black data. The toner capacity has doubled in size at 20,000 now therefore the cost per copy can be very low. They also completely rebuilt the fuser system...
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Re: Ricoh MPC 3001,3501,4501, 5501 Quiz New!
Art, check your data you are posting. Doesn't show up.
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Re: Ricoh MPC 3001,3501,4501, 5501 Quiz New!
Art, check your data you are posting. Doesn't show up. Not sure what you mean, please explain further. Art
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Re: Can you trust the Cloud?
This pretty much sums it up... http://dilbert.com/strips/comic/2009-11-19/ Look forward, reason back. How many of us have big generators in the parking lot because we like to be in control of our own electrical uptime? Very few. Walk into any business and ask to meet the IT team. Now tell me you have more faith in those guys or gals than you do in an audited, bonded, billion dollar organization dedicated to storing your encrypted data and serving it to you at high-speed and high-availability...
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Re: Dealer Management Software
I have been an independent consultant for the office technolgy industry since 1994 and in the industry since 1981. My primary focus has been on the OMD software system. eAutomate is a competitor of OMD which has been around for over 20 years. My experience with eAutomate is very limited (mainly word of mouth from industry collegues) but I have been told that the service contract invoicing (the profit bread and butter of the industry) and financial modules are not as flexible or capable as...
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Re: MP201
They do keep on truckin', I'll give you that. With the big push to MPS, however, customers are looking to move to more of a distributed printing model instead of centralizing on a few big MFP's. Additionally, MPS has forced everyone to learn how to service HP devices if they didn't already, & anyone can pick up faster HP A4 desktops from Tech Data, & the CPP will be very comparable. I love having Lexmark to fill this whole that Ricoh has left. For the same price as the Ricoh, I can...
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Re: PPDM from Ricoh, Questions
My experience has been that setting up the server application so its available in the display of the MFP is a disaster. Also once its set up on the MFP its a very slow process to make selections and enter data on the mfp touchscreen. Very clunky at the mfp. I've given up on it and now just load the workstation software when the customer has a need. Its better to just set it up on a workstation and point the software to the customer's regular scan folder inbox. The desktop software is great.
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Re: Cloud Poll
Evernote is another example of an appealing consumer presence but will DM's ever buy their service in the developing Corporate business space regardless of price structure. Not that EverNote/ Box.net/ Udocx prvides great levels of service, they are just not familiar and how long will they be in business before someone else bigger buys them? The above players, based in the internet do not have the street boots on the ground to make the original B2B (Belly Button 2 Belly Button) sales solution...
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Re: Cloud Poll
Mircosoft Office 365 goes live today. http://www.cnbc.com/id/43557789 It does have the superior appealing feature over GoogleDocs of allowing business to store their data on local servers. With Google, it appears your data must be 100% in the cloud.
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Re: Q. How does your company handle networking charges?
1st 90 days, all inclusive, with no time limit on hours required to get the customer to say they are happy. Thereafter, billable at $95.00 per hour onsite. Dealer, Canada
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Re: HDD Wiping/Reformatting
Amanda, Just formatting the Hard Drive and reloading system Software is definitely not enough to meet the due diligence requirements because the data can still be recovered by a knowledgeable person with forensic software. Even though it isn't easy to do, it is possible and that is enough to make it unacceptable to most companies. The need to reload System Software is a two edge sword. Since only an authorized dealer can "legally" have, and install, System Software it protects the Dealer's...