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Tagged With "Toshiba of Canada"

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Re: Post-Virus We Must Defeat The Zombie Companies!

SalesServiceGuy ·
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
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Re: Toshiba now has tier based CPC's?

txeagle24 ·
I pretty much never see anyone proposing Toshiba color equipment, so I haven't seen this. There are a few Kyocera dealers I've seen proposing their tiered color billing capabilities. What shocks me is that no Ricoh dealers have started marketing this. The Cxx02 series & Cxx03 series have the ability to report multiple tiers of color coverage for billing purposes, but in a market with 7 dealers + RBS selling RFG products I have yet to see a single dealer pushing it.
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Re: Toshiba now has tier based CPC's?

Jason H ·
Ricoh hasn't even made us aware that those systems can do that.... I don't ever hear of anyone talking about the tiered rate. I wonder if, for once, everyone is on the same page and wants to keep it at a full page of color cost regardless. I hope it stays that way.
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Re: Toshiba now has tier based CPC's?

txeagle24 ·
Our Ricoh SSS told us about it. I'd love to be the first one to push it & make everyone else react. Plus, it would improve profitability if we could charge a higher rate for higher page coverage.
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Re: Toshiba now has tier based CPC's?

GIntel ·
Very interesting. Has anyone else seen Toshiba MFPs selling with tiered CPCs? Art, how were these deals structured? I'm seeing more and more of this from Kyocera (and less and less from Xerox ColorQube), but I'm interested to see how billing evolves once metering/billing and accounting technology catches up. Thanks, Jake
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Re: Toshiba now has tier based CPC's?

Calums ·
Hi, we sell Toshiba in the UK. The current colour range can run with a two tiered counter already. We used to sell the Kyocera range with this feature it seemed to be good and won us business, but lost us money in service. When colour costs are dropping to 4p, the percentage of toner from the 4p is getting less. So to breaking this down into 3 tiers could seem marginal. But let say you could offer 1.5p for 2% coverage then 2.5p for 2-5% coverage and then 4p for above, you have now lost out...
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Re: Toshiba now has tier based CPC's?

Art Post ·
Jake Not sure, I got this from one of our branches. I will try to get additional detailed info on Thursday of this week, hopefully a quote also.
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Re: Toshiba now has tier based CPC's?

GIntel ·
Thanks Art. Very interesting. - Jake
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Re: Toshiba now has tier based CPC's?

SalesServiceGuy ·
In Canada, no such plan exits nor am I even aware the capability exists within Toshiba copiers. In my market, multi-tier pricing for color does not comes up in competitive pricing. For a 25 cpm, pricing seems to be holding steady at $0.010 Black and $0.070 color for single units. I have seen less and sometimes we move the cpc around a bit. For example, when we set up a copier we build the initial toner costs into our equipment costs. That gives us 32,000 colour pages to play with.
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Re: Toshiba now has tier based CPC's?

Art Post ·
SSG How have you been? Thanx for the response, I had heard of this tiered cpc for color happening in another state and just wanted to confirm.
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Re: Toshiba e-Studio Erasable Toner 4508LP Questions

SalesServiceGuy ·
1). The new e4508LP uses the heat of the fuser to decolorize the blue toner to clear. The seperate RD30 erasing device is still available and presents a few advantages. 2). The MSRP does not include the seperate RD30 erasing device nor is it needed. 3). Not yet available. 4). Not yet available but probably. 5). Not yet available. 6). Regular 20 lb bond paper works fine. 28 lb bond paper will produce a better erase. 7). 45 cpm is the speed of black only. 35 cpm is the speed of the erase...
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Re: Toshiba e-Studio Erasable Toner 4508LP Questions

Art Post ·
thank you!! So, I guess the erasing will count as a click. Thoughts?
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Re: Toshiba e-Studio Erasable Toner 4508LP Questions

SalesServiceGuy ·
I do not know yet. The product is not yet released in my area until mid August.
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Re: Toshiba e-Studio Erasable Toner 4508LP Questions

SalesServiceGuy ·
There is an all inclusive cpc charge for the Erasable Blue toner. The cost per copy analysis suggests that if on a 60 month lease you do not expect the the customer to erase more than 210,000 pages (3,500 pages per month) you can forget the parts cost and charge the same cpc as for Black at around $0.010 per page with a decent profit. There is no charge other than the users effort to recycle pages printed with erasable blue. If a sheet of paper costs $0.010 and Erasable Blue costs $0.010 you...
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Re: Toshiba e-Studio Erasable Toner 4508LP Questions

Art Post ·
SSG, ty for this. In order to erase the blue toner, does the device count a click for that?
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Re: Toshiba e-Studio Erasable Toner 4508LP Questions

SalesServiceGuy ·
There is no charge to erase pages. A 3rd paper drawer would probably be useful. Letter/ Legal/ Erasable. The number of erased pages are recorded and displayed in the useful Paper Re-use Report which describes sheets of paper saved, CO2 saved and money saved. The Eco-MFP can erase pages at 17.5 sheets per minute.
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Re: Question about Toshiba MFP's

SalesServiceGuy ·
Less than 5% of my Toshiba clients are not under a Maintenance Service contract. Toshiba sells lots of kits designed for trained service techs to install but not typical end users. Even those customers who prefer not to be invoiced for monthly meter reads we try to automatically collect the meter reads via email or fax and usually but them on copy blocks.
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Re: Question about Toshiba MFP's

Art Post ·
Ty, SSG!
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints

SalesServiceGuy ·
Imagine a CMYK copier, except remove the CMY toner and developer and insert a new Erasable Blue (EB) toner and developer. Modify the copier so that when the Erasable blue toner passes back through the heat of the fuser, it de-colorizes the blue to white. A new rules based print driver can automatically makes software apps like emails auto print in blue plus provide a new counter to show how much paper, CO2 and money you saved. The previous generation product appealed to too small a section...
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints

SalesServiceGuy ·
A good YouTube video showing the erasable copier in action. https://www.youtube.com/watch?v=cwRBOqI9sq0
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days

SalesServiceGuy ·
More than a few copier/ printers are manufactured in Thailand and the Philippines due to low labor costs. I do not know but I think these products tend to be more low end A4 and printer products. I think most A3 product is made in China. I can only speak for Toshiba but I know the majority of North American toner is made in North Dakota. As I am from Canada, I am hoping with fingers crossed that this very likely US tariff war with China will not effect us.
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days

SalesServiceGuy ·
Canada charges a 270% tariff because the US has a massive over supply of milk production. If US dairy product was to enter Canada without tariffs it would destroy our perfectly working dairy industry. Why should the USA be allowed to destroy our milk industry so as to partially solve a problem created within the USA? Besides, how do you think Canada maintains its "free" single payer health care system. It is by charging high taxes on all consumer purchases. I do not think that anybody thinks...
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Re: Toshiba Introduces Powerful Desktop Multifunction Printer Trio

Art Post ·
Anyone have info on these new models?
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

Art Post (Guest) ·
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh

Mr. Copy (Guest) ·
Yes and a few in Canada as well.
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Re: Scan in One City, Print in Another

Art Post (Guest) ·
All six cities are in Canada? Is there such a feature as fax and scan from a third party supplier, if there is just put fax boards in the mfp's. Can a programmer write the code in java to work on the mfp's? Thoughts, very interesting threads from everyone.
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Re: Ricoh Pro C720

bandit41076 ·
Ricoh Americas Corporation announced today the official launch of the Ricoh Pro C720/C720s, a production class multi-functional color system and the latest addition to Ricoh’s Pro series of products, designed specifically for the production environment. This flexible system targets corporate and commercial professional print environments with demanding application needs. The Pro C720/C720s has a robust duty cycle of 320,000 images per month, and runs at 72 pages-per-minute (PPM) regardless...
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Re: The Effect Currency Evaluations have on the MFP industry

SalesServiceGuy ·
It was briefly at $1.0030 earlier this week. It is now at $0.975. It should be around $0.89 but because the US Govt is running massive deficits Canada looks good. If China ever pulls the plug and calls in its US Bonds, it will not be pretty.
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Re: The Effect Currency Evaluations have on the MFP industry

JasonR ·
I'd say if you want to look at the EU as a single trading partner, you'd need to consider Canada-Mexico-USA as a single entity as well.
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Re: MFP Refurbishing & Recycling

SalesServiceGuy ·
In Nova Scotia, Canada we are no longer allowed to dispose of copiers by taking them to the landfill. We must pay a local moving company $30.00 per hour (or send our tech to their premises) to disassemble the copier into it glass, metal, plastic & electronic components. These components are then placed in different bins for recycling. It can take approx two hours. The tech does not have to be delicate in the disassembly so wire cutters, crowbars and sledge hammers are now part of our...
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Re: Ricoh Canada Inc. and IKON Office Solutions Inc. Officially Amalgamate as Ricoh Canad

SalesServiceGuy ·
There will be a lot of P-offed Ricoh dealers in Canada that will begin to search for alternate copier suppliers. I have one that switched a few months ago. They stated that as an independent dealer, Ricoh Canada treated them poorly, like a branch office. Ricoh Canada has grown so big with rules ands procedures it is hard to get anything done quickly or easily.
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA

lep524 ·
Our dealer rep from Sammy was in late last week to discuss what we need to be able to handle the 11 x 17 release. In Canada they say it will be a 35 and 45 B&W and a 25 and 35 colour. Part of what they see is the ability to bid for larger deals where there is a need for SOME 11 x 17 but they can still do large part of deal with A4 product. He said they expect it for first quarter 2011. They know they are going to be an also ran in some ways but if they get the CPC in line then we know...
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Re: Does any National Copier Vendor still have their own in house leasing service?

SalesServiceGuy ·
In Canada, I have the strong impression that GE is trying to get out of the "small ticket" copier leasing business. Just last month, we did a Balance of Payments on a GE lease with a differnet leasing vendor (MCAP). Once we were funded, we gave the customer a cheque. The customer promptly paid GE. GE came back this week asking for a $400.00 Premium fee for early contract cancellation. The customer refuses to pay it. As this fee was not documented anywhere that we can find in the original...
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Re: The reason why Ricoh Bought Ikon

JasonR ·
Revenue for the quarter rose 12% to 1.068 trillion yen from 954.1 billion yen. "There's no sign of any slowdown in the sales of our new products," said Executive Vice President Toshizo Tanaka. For the whole of 2010, Canon's net profit jumped 87% to 246.60 billion yen from 131.65 billion yen in 2009, while operating profit rose 79% to 387.55 billion yen from 217.06 billion yen. I don't know about in Canada, but they are doing OK in the US.
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Re: Q. How does your company handle networking charges?

SalesServiceGuy ·
1st 90 days, all inclusive, with no time limit on hours required to get the customer to say they are happy. Thereafter, billable at $95.00 per hour onsite. Dealer, Canada
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Re: Canon shaking up the great white north

yeti ·
Canada is a simple environment for competition Ricoh (Ikon is long gone) Xerox Canon Even Canon is a very distant 3rd in this market Ricoh has dominated for years but they have been loosing some ground to Xerox in recent months. With Xerox Buying Laser Networks they are getting a jump on managing existing devices where Ricoh has been concentrating on flipping entire environments to Ricoh 2012 should be a challenging year for anyone in Canada.
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Re: Canon shaking up the great white north

SalesServiceGuy ·
Toshiba Business Systems, Toshiba Toronto Direct, last Fall was awarded the Thames Valley District School Board for 1,200 copiers. This is believed to be the largest deal awarded in Canada last year. It was a steal from Ricoh and believed to increase Toshiba's Canadian copier market share to approx 15%.
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Re: Canon shaking up the great white north

yeti ·
Art all the manufacturers are in Toronto Kyocera Mita Konica Minolta Toshiba Sharp Ricoh Xerox Canon Pitney Bowes (Sharp the sequel) I Don't know if there is A Muratec or Copy Star direct The funny part is Pitney and Ricoh HQ's share a parking lot. This was a Huge sting to Ricoh, they were the incumbent and for a very long time now.
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA

SalesServiceGuy ·
Samsung Canada is set to release their A3 line of Black/Colour copiers this week in Toronto. What has been the experience in the USA with this product?
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Re: Can you trust the Cloud?

SalesServiceGuy ·
At $199.00 the Blackberry Playbook is the second best selling Tablet in Canada after the iPad. With the recent release of V2.0 software all Blackberry Playbook owners get a free upgrade to 50 GB of Storage on Box.net and can send an invitation to non owners to receive the same bonus. Scan to Box.net via a customized email address from your MFP is easy to set up and free.
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Re: Canon shaking up the great white north

yeti ·
Ricoh Canada Sells Branchs to Independent dealers http://www.thestarphoenix.com/...h/6255741/story.html
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Re: Canon shaking up the great white north

Art Post (Guest) ·
WBM Office Systems and Ricoh Canada announced a strategic partnership Monday, a news release said. The move will see Saskatchewan-based WBM grow significantly, taking on many of the technical and sales staff and expertise previously employed by Ricoh Canada, as well as many of the customer relationships held by Ricoh Canada in Saskatchewan. The physical office locations previously operated by Ricoh Canada will be closed, with the Regina location being reopened as a WBM Technology Deployment...
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Re: Canon shaking up the great white north

Art Post (Guest) ·
yeti, thanx for the scoop on this, seems like times are indeed changing!!!!!!!!
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Re: Canon shaking up the great white north

Laxfan25 ·
Your teaser headline made me think that Ricoh Canada had sold all of its branches. Not quite the case, just Sasquatch. It reflects the realities of a direct channel - very high infrastructure and management costs, along with the recognition that the mfrs need to focus on the opportunities where they have an advantage, in particular where they are large geographic or global entities. By using the dealers to focus on the SMB market, the costs to support that channel are much less. I can see...
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Re: Canon shaking up the great white north

lep524 ·
One thing to think of is Regina where this happened is the provincial capital of Saskatchewan which is currently the strongest economic province in Canada (due to resources being super strong right now) so Ricoh is not going to be doing provincial government, health care etc. direct anymore in this province. That is a significant move and really does show that their direct model cannot cut it in the smaller markets.. They are not corporately dealer friendly so it will be interesting to see...
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Re: Canon shaking up the great white north

yeti ·
you guys must remember the Ricoh office had maybe 4 or 5 people. WBM is significant enough in size that it will only benefit customers of Ricoh products. Ricoh Canada has always received top marks with dealer support. The Ikon merge was not as painful up here.
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Re: Are you a Data Miner?

SalesServiceGuy ·
I am looking for a Service with Canada content. Zoom seems pretty good for that. I will follow up the two other services.
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Re: Are you a Data Miner?

Larry Levine ·
Good to hear, reach out to OneSource. I know they have Canada content. You can get a free trial to test it out.
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Re: Samsung Brings Copiers With IPhone’s Power to Beat Japan: Tech

SalesServiceGuy ·
What is more troubling about Samsung in the MFP business is their huge cash position and their ability to buy market share. For example, Samsumg A3 MFPs often come bundled with low promo prices, $300.00 Sales spiffs to the sales reps, free shipping, free Galaxy tablets, free Galaxy S3 Smartphones, free technical training with all travel expenses paid and low cost parts with next day arrival. Their current A3 products are as big and heavy as a barn. They seem to work OK although they have...
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Re: Are you a Data Miner?

montecore ·
I would be careful doing email blasts because they can be looked like they are spam and you will be tracked down and fined if not worse. They are unsolicited advertising. I am not sure what the laws are in Canada but I have known people in the US for getting in trouble for doing this same thing when they were called out on it. There have been many studies on this topic and it has a very very low rate of return. Just look you sent 700 emails with only one small 20ppm unit sold. Most people do...
 
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