Tagged With "Maintenance Agreements"
Comment
Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
Comment
Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
Comment
Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
Reply
Re: Global Imaging aquires Conestoga Business Solution
Global Acquires Pennsylvania-based Conestoga Business Solutions - Tuesday, July 07, 2015 Global Imaging Systems Acquires Pennsylvania-based Conestoga Business Solutions; Bolsters Xerox’s Presence in SMB Market LANCASTER, Pa., July 6, 2015 – Global Imaging Systems (GIS), A Xerox Company, has acquired Conestoga Business Solutions, an award winning, independent office equipment dealer in the Pennsylvania region. The company will offer the full range of Xerox office and printing technology, and...
Reply
Re: Charge for IT support
We had never charged for it after the sale until about 6 months ago due to people calling all the time for driver installs, scanning issues related to their internet etc. We used to offer an optional network/it yearly agreement and people would decline and then start calling for help. We decided to send out, initially an opt-out to ever customer who had current devices, and after every sale send one out. We did it as an opt out due to the fact that customers would decline the option and...
Reply
Re: Leasing, Insurance, Padded Rates, Buy Out Price
If you sell at or above MSRP due to significant GP or because a buyout was involved, I would quote the Stream of Payments of the hardware + the buyout, excluding the portion of the monthly payment attributable to Service/Supplies in the case of a bundled lease/service agreement.
Comment
Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
Comment
Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
No, we are not doing any of those agreements with our MFP's. With the printer the device billing would not include the drum, or fuser. Client would pay for those. Device billing is a practical maintenance agreement for the new A3 ink based MFP's. Epson will be launching their 100ppm color device shortly. The only consumables is the print head and the ink. It's rumored that the print head will be warranted for 3 years. In addition the print head is very costly. The idea would be to charge...
Comment
Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks. Interesting. I wonder what the advantages and disadvantages of those ink jets are (compared to laser MFP).
Comment
Re: Are Copier Sales Reps Asking the Right Questions
As you said, this blog wasn't meant to cover all the bases but your comments about brand loyalty and brand/service provider loyalty are only true if the decision maker has been the same for each decision. If you aren't talking to the owner, you may be talking to a totally different person than the one that made past decisions. You need to know that before you decide whether to pack your bags and walk away. Also, in a leased equipment environment, the decision to stay with the same brand and...
Reply
Re: Kyocera finally put's out a low volume A4 Color
Looking for feedback on this. Has anyone sold these are had a chance to put hands on it and get an opinion. What type of service rates would you charge for toner inclusive service agreement on this?
Comment
Re: Is This the Beginning of the End for the Padding of Lease Rates?
Hello Art and the rest of the P4P members - Our industry association (ELFA), along with several independent law firms that represent many of our industry members are reviewing this legislation to determine the actual effects it will have on the industry as a whole and to provide guidance so that our members will be in compliance with the legislation. What we know at this point is that is you are involved in offering financing to businesses in California, you will be subject to this...
Reply
Re: Oki 1450 vs Ricoh 6700 wide Format
So, the Oki or Teriostar 1040 is one page per minute faster than the Ricoh. Oki wants the user to replace the corona wire cartridge and the process cartridge. I believe the process cartridge is the drum. Now, the memories come back, if an end user scratches that drum, it's on the user to replace the drum which is going to be a very pricey item. If I was a business owner I would not want my peeps handling a part that has a cost of $1,500-$2,000. If they scratch it, it's on me to buy another,...
Reply
Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
So, will KM enter a better bid?? Read below: Océ may terminate the conditional agreement with Canon in the event that a bona fide third party makes an offer which is, in the reasonable opinion of Océ’s Management Board and Supervisory Boards, superior to the Offer. An alternative offer shall only be regarded as superior in the event its bid price exceeds the Offer price by 10%, or in the event of a consecutive bid by 5%. Canon has a right to match a superior offer. In the event the...
Reply
Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
SCENARIOS-Will Canon succeed in its bid for Oce? * Canon offering 730 million euros to buy Oce * Shareholder Orbis with 10 percent stake opposes offer * Oce shares remain above Canon's 8.60 euro offer By Harro ten Wolde AMSTERDAM, Nov 20 (Reuters) -Japan's Canon (7751.T) plans to buy Dutch copier and printer maker Oce (OCEN.AS) for 730 million euros ($1.09 billion), but large Oce shareholder Orbis said the offer undervalued the company. In response, Oce shares passed Canon's 70 percent...
Reply
Re: #2 Riso Poll
On second thought, even with the recent distribution agreement, Pitney Bowes does not make sense. Ricoh has their hands full with IKON (or vice-versa) and Canon struck their deal with Oce. What about HP?
Reply
Re: CBS NEWS REPORT ON COPIER SECURITY
This discussion has made me think that I perhaps need to update my blank Service Agreement to include new line items regarding HDD and info security. In a five year rental, people change. Without documentation, the person I talked to five years ago might not be around.
Reply
Re: Are Step Leases ethical business practise?
Disclosure, disclosure, disclosure is the name of the game. I've not run into any step leases (yet) but know they are out there. I make it a policy to go over the T&C's of the simpliest lease agreement with the customer so that they understand full well. Can't tell you how many customers who were sold by former reps had now idea what the terms of their lease. To some it was a big surprise. Honesty and plain language is the best policy.
Reply
Re: How to beat Global Industries aka Xerox
Are you saying your agreement covers third party software issues? So I can call your tech support if my MS Word stops printing? (even though everything else still prints).
Reply
Re: Global Image Charge Wording
Our agreement says the same thing. Otherwise, no one who can utter the phrase "I never got the bill" ever has to make a payment, or we must send all invoices certified at extra expense. At a MINIMUM, you owe $311.15 EVERY MONTH. Pay it EVERY MONTH, whether you get an invoice or not.
Reply
Re: "What is" Section 179
Leasing and Section 179 Did you know that your company can lease equipment and still take full advantage of the Section 179 deduction? In fact, leasing equipment and/or software with the Section 179 deduction in mind is a preferred financial strategy for many businesses, as it can significantly help with not only cash flow, but with profits as well. Non-Tax | Capital Lease The main benefit of a non-tax capital lease is that you can still take full advantage of the Section 179 Deduction, yet...
Reply
Re: Up against Toshiba eStudio 2330
We don't typically write a CPP that low for color, but we do replace the development units & drums for our clients as part of the service agreement. CPP is between $.07 & $.085 depending on the volume.
Reply
Re: MPS And Profit
There are a number of factors that impact start-up cost for MPS clients. In the traditional "copier" world, prior to putting machines under contract we would inspect them, perform service to bring it up to spec and bill the client. In MPS, we just put them under contract, so the start up cost can be virtually nothing or cost an arm and a leg depending on the condition of the machines that are being placed under an MPS Agreement. Another factor is how much toner the client has on hand prior...
Reply
Re: Google Cloud Print Opens Access to Printers Across the Globe
I tested it yesterday on an old Ricoh 3245c. It worked well on a PDF brochure aside from the fact that it didn't apply duplexing. On a Lease Agreement out of Word, it was a total debacle, not even close to being correct. I believe it split into 8 pages.
Reply
Re: Q. How does your company handle networking charges?
1st 90 days, all inclusive, with no time limit on hours required to get the customer to say they are happy. Thereafter, billable at $95.00 per hour onsite. Dealer, Canada
Reply
Re: Q. How does your company handle networking charges?
I think we all struggle with where to draw the line. The point I make with my Sales force, as well as with my customers is if you come in one day and you can't scan to email, but it was working fine yesterday the customer perceives this as "my MFD is broken" because one or more of the functions have stopped working. But most of the time nothing on the MFD is broken. The configuration is the same as it has been for the last 6 months (or 2 years). What most often has changed is something on...
Reply
Re: Q. How does your company handle networking charges?
Mid-sized dealership in Midwest- We have recently added a section to our maintenance agreement where the customer has to check either a network services rider($195-295 per year depending on the customer) or check the box that says if you don't check the above box, you will be billed $xxx per hour for network services. This doesn't mean as a salesperson we can't either remote in or stop out and load a print driver, but the customer up-front knows that we now charge for IT services. A couple...
Reply
Re: Color Print Control
We default every color device we install to black & white. Are we losing some revenue on CPP contracts as a result? Of course we are. Is this money the client would spend if they were not covered under a toner-inclusive agreement? No, because there would be no black and white documents that would accidentally use color toner. If part of our value proposition is to help a client reduce the expenses associated with managing their printing systems by creating a strategic outsourcing...
Reply
Re: Color Print Control
Thanks for the feedback. txeagle24, I'm a little confused by this statement: there would be no black and white documents that would accidently use color toner. This sounds like you're talking about process black (which normally clicks as black). What I'm talking about is if the printing is not defaulted to B&W when the customer prints mapquest or something with a hyperlink it prints and clicks color. This is regardless of whether they have a toner inclusive agreement or not. If the...
Reply
Re: Color Print Control
I think we're talking about the same thing in different terms to a certain extent just using different examples. Do the newer printers/MFP's still print black using all colors if "Color" is selected in the driver? If so, then you're right that they would spend the same regardless of the type of contract. If only the black cartridge is used to print black even if "Color" is selected in the driver, then they would spend far more on a toner-inclusive agreement than if they were not under...
Reply
Re: Comp Plan Poll
bear95 We have a comp rate clicks for new customers only and the % is pitiful. I'm in agreement with you!
Reply
Re: Unfair practice of providing startup supplies on state and federal contracts
To say that start-up supply costs are "lost" is not accurate and if your dealership is charging that "cost" against the G.P. of the deal, the salesrep is getting ripped off! It really isn't any different than selling supplies and getting paid via invoice in 30-60 days (which many dealerships actually pay commission for). The supplies get paid for in the subsequent clicks. This all assumes that there is a maintenance agreement that includes supplies of course.
Reply
Re: Toshiba TEC (and OCE) partner with Memjet
I just caught this, seems all is well with memjet and silverbrook! Memjet Legal Issues Resolved Friday, May 04, 2012 Press release from the issuing company Memjet today announced a key agreement that clears the way for the continued commercialization of Memjet's revolutionary color printing technology. Under the agreement, Memjet will assume direct ownership and control of the intellectual property portfolio related to the Memjet technology, which includes some 4,000 issued and pending...
Reply
Re: Marlin Does Not Disclose Possible Loss Of Evergreen Payments
Old Glory: Could not have stated it better, most dealerships could not give a rats ass about what's best for the customer, if that was the case we'd all be selling 10% leases (remember them, they are a thing of the past) or the $1.00 buy out. Not only what I mentioned above, what I'm seeing is that dealerships are letting the leasing companies now add additional fees to return the equipment early, these fee's were NOT a part of the original dealer agreement and dealer ownership is allowing...
Reply
Re: Wells Fargo Lease reduces Monthly Lease Cost!
Here is a sample version of a Wells Fargo lease agreement. This agreement shows the renewal payment term is 90% of the original payment amount. It should also be noted that there is notice clause from between 60-120 days and a restocking fee of $250.00.
Reply
Re: Ricoh Printers & MICR Toner?
If you're looking at the SP4310, this uses the same cartridge as the SP4100 & SP4110. I have a client with a mixed fleet for SP4100's, SP4110's and SP4310's, and we have been supplying them with MICR cartridges for several of these as part of their MPS Agreement for over 5 years. If memory serves me correctly, I remember that when Ricoh launched the SP4110 he stated that one of the benefits that it could run either regular toner or MICR. I don't know if our Supplies Department gets the...
Reply
Re: there is no end in sight to Sharp’s crisis.
From Industry Analyst. By Andy Slawetsky, President, Industry Analysts, Inc. Industry Analysts, Inc. has learned that Sharp Electronics has terminated their agreement with Xerox’s Global Imaging (GIS). The contract will end on November 26, 2012. After that date, GIS will no longer be able to purchase Sharp hardware and accessories. Sharp will continue to provide supplies and parts to GIS for the foreseeable future but they have eliminated discounts. According to Rich Boomsma, Senior VP of...
Reply
Re: 240WD
I have situations like this before, even though the 240W is only six years old, keep in mind they were around for almost 4 years! Ricoh has now listed them as "limited parts" or something to that effect. This is the first item I would tell them about. There has got be advantages moveing to the W3601 for them. Are they scanning if so, are they only scanning as a .tiff. Are they emailing the scans as .tiffs or are they converting to .pdf, if they are converting to .pdf, have they considered...
Reply
Re: there is no end in sight to Sharp’s crisis.
I don't understand this, GIS Dealers are the largest purchasers of Sharp devices. heck most GIS dealer sell more Sharp that Xerox to boot. Either GIS is demanding an agreement that is not profitable for Sharp or Sharp suddenly has another revenue source.
Reply
Re: there is no end in sight to Sharp’s crisis.
Or their new Daddy doesnt want the big "X" around.
Reply
Re: Ricoh Dealership in Minnesota will buy.......
Ahead of schedule: Ricoh Hands Over Accounts to Dealer MALVERN, PA. and MINNEAPOLIS, MN, Nov. 20, 2012 –Ricoh Americas Corporation and Metro Sales, Inc. announced a strategic agreement for the sales, service and operations of certain Ricoh direct channel commercial customers in the Duluth, Rochester and St. Cloud, Minnesota areas. Beginning December 1, 2012, Metro Sales, Inc. will acquire select Ricoh commercial accounts and support these customers with sales, service and supplies. “Metro...
Reply
Re: Service & Supplies Residual
I get no comp for maintenance, however I will get a comp on supplies if I don't sell am maintenance agreement, go figure. Over the years I've gotten pretty good with selling service agreements, but there was also a time when I did not sell them. So, I guess I'm know back to selling the standard warranty and supplies. Hey, I'll make more money, however for those larger accounts I will se3ll service agreements when needed.
Reply
Re: How do you feel about the industry?
Yoda I'm in agreement with Ive always said "the last person I want to sell a copier to is one that is currently looking". However we still need to follow up on new leads and put the effort in for each of those deals. I'm in favor of a contraction of the industry as a whole.
Reply
Re: Samsung Says Offer for Sharp’s Photocopier Unit Rejected
TOKYO (Reuters) - Sharp Corp rejected an offer by Samsung Electronics Co. to buy its copier and printer unit as part of a deal that will see Samsung invest $110 million in return for a 3 percent stake. "We did get a proposal from Samsung, but we declined," said Sharp spokeswoman Miyuki Nakayama. She would not say how much Samsung offered and why Sharp refused. Sharp needs to repay a $2.1 billion convertible bond due in September and selling the profitable copier business would help raise...
Reply
Re: Samsung Says Offer for Sharp’s Photocopier Unit Rejected
Samsung eyed Sharp copier biz in tieup talks Kyodo Mar 14, 2013 Article history PPRINT ↪SHARE OSAKA – Struggling electronics maker Sharp Corp. rejected an offer from Samsung Electronics Co. to buy its copier business during talks to form a capital tieup, sources said Wednesday. It’s unknown how much Samsung offered. The South Korean company, which sees copiers as the next growth business after smartphones, could make another buyout offer, the sources said. Sharp regards the copier business...
Reply
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
My goodness this is so simple. People in this industry are so ignorant sometimes it hurts. Ouch I'm in pain. You are aware that most dealers have an agreement with lease companies that after the first three months of renewals the over pay is split 75% (for the dealer) and (25% for the lease company)? Shame on you Leppert you absolutely know this or should or get out of the advice business. Secondly shame on any rep that allows a lease to get anywhere near less than 18 months left on a lease.
Reply
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
I agree with your first point, but on the second regarding the time at which to upgrade a customer, you're leaving a LOT of money on the table by rolling in that much buyout with each upgrade. If the customer is paying $1,000 per month, rolling in 18 payments could cost you up to $18,000 in revenue and profit. I don't know how you're paid, but that would make a big difference to my paycheck. I know there's a greater risk of competition getting in the longer I let the lease ride, but if I...
Reply
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
I would like to see service departments that will work with sales when it comes to old devices that are being supported after 8 years or so. Our service is not cheap and that's not a bad thing, however at some point in time we need to tell the customer that either we won't offer a ma agreement, and or even a break and fix.
Reply
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Art, After 8 years I would think they are already paying for a new copier and service. Wouldnt a TCO saying the new is the same price as the old work? Yoda: We have many systems that were purchased from the leasing companies in 09, 10, and 11. Many of these systems are wide format system and we're still servicing them after 7,8 & 9 years. When your payments are zero and you maintenance costs are $800 or so a year, there is no TCO to put forward to the customer. Every now and then we'll...
Reply
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Do you read your own posts? There was nothing constructive about your original and subsequent posts. If you would have started where just ended, we would have rolled on together in complete agreement. Your original post said nothing that could be construed as anything but selfish interest. I'm just trying to be sensitive to the many "young skulls full of mush" that read these posts. They don't need to think that they are "ignorant" and "dumb" just because a lease approaches expiration. By...