Tagged With "Announces Managed IT Training"
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Re: Post-Virus We Must Defeat The Zombie Companies!
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
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Re: Saudi-Based United Carton Industries Company Invests in Digital with EFI Nozomi Corrugated Printer
https://en.wikipedia.org/wiki/Nozomi_(train)
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: The Death Of The B2B Salesperson [Infographic]
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Smart Operations Panel
I'm doing the same as Old Glory. It's taken some time but I'm able to train new Ricoh clients on the new interface. It's takes a lot of practice because I'm still use to the classic GUI
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Re: The A4 Challenge or Opportunity
In my experience A4 machines are as much or even more hassle than an A3 machine to install and train which I do myself for the customer but my income off of the sale of the A4 device is a fraction of what it would have been had I sold an A3. Beyond that most A4 machines lack a document feeder built to handle the page volumes of walk up copying and scanning my customers do. At the end of the day I have to make a living so I spend my time on A3 opportunities.
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Re: Is selling at cost the future for print hardware?
Not true. But car dealers routinely "train" using whatever version of the truth they think will make a sale.
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Re: New A3 TASKalfa 305/255
Sounds like Kyocera won't have much use for dealers if you can train a monkey to set it up and service it.
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Re: New A3 TASKalfa 305/255
That is the future of most small and mid sized machines. Prepare yourself.
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Re: Quake in Japan
(Updates with Honda, Nissan closures beginning in fifth paragraph. See {EXT2 } for reports on the quake.) March 11 (Bloomberg) -- Companies including Sony Corp. and Toyota Motor Corp. halted output at plants after an 8.9- magnitude earthquake struck off the coast of Japan, damaging production facilities and causing power outages. Sony halted and evacuated six factories in northeastern Japan, said Yasuhiro Okada, a spokesman at the Tokyo-based company. He said the company was assessing the...
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Re: How will the earth quake in Japan affect...
Toshiba HQ Bldg. in Tokyo is designed to resist earthquakes. Employees actually felt sea sick on the upper floors as the building gently swayed back and forth absorbing the shock waves. The elevators stopped woring. All Toshiba employees are OK and the earthquake had no significant effect on MFP production. MFP production is mainly in China. Toshiba has closed all non essential facilities to comply with Govt request. In Tokyo, there are now rolling black outs and interruptions to train...
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Re: Sales Manager Advice
I don't think you could have a selling sales manager who also (actually) manages 6 people. Selling sales mangers are great in areas that need someone in charge but the number of reps do not justify a manager (usually 2-3 reps). If you want someone to hire, train and actually manage people, don't give them a quota for individual sales. If you want someone to answer a few questions and turn in the month end paperwork without really "managing" anything, go with a selling sales manager.
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Re: Ricoh Launches New Aficio MFPs With App2Me Solution
Without limits? If you sold a 171 and the customer had 50 workstations, you would install the print driver (and then the fax driver) on every one of them? My suggestion is to incorporate a reasonable limit to the installs. The customer needs to learn how to install the driver anyway since I doubt you would come back out in six months to install a driver on their new PC. Five workstations per device seems to work well. That's enough to make sure everything is working and train the customer...
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Re: For all Replublicans, or Indies
Old Glory: I see Perry just came out with a plan for a flat tax for 20%, not sure exactly what that means.....you're from East Texas, what are you thoughts on Perry? I have relatives in Mass that state Romeny is a train wreck.
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Re: For all Replublicans, or Indies
I'm still on the Cain train, I heard someone make a statement that Cain does not have any political experience and I thought, gee that could be a good thing. Really though, I'm sick and tired of career polititians. I think a business man will make business decisions to get the US economy back on track.
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Re: Selling is dead. The Customer Community killed it.
Well written blog, however I as agree with many of the points in the blog. For example: 1. Selling is not dead; it has changed and will continue to change. As the author finally arrives at near the end “old selling” is dead. As buyers change, great sales people have to change with them. Selling is alive and well, it has just changed. 2. Buyer communities did not kill selling. If anything, they can help it. If your company is doing a good job and made a name for itself then the buyer...
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Re: Managed Services "Are You in or Out"!
If you're going to sell I.T. you have to know I.T. and be able to speak their language. I take our I.T. Sales Specialists on a lot of calls, and once they start speaking geek, I know enough to somewhat understand, but the conversation eventually gets to areas that are completely Greek to me. It's just like if we were to get some sales guys from IBM and tried to train them to understand and sell imaging. It would be completely foreign to them.
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Re: Managed Network Services discussion
I was being facetious when I mentioned Sears. Just trying to make the point that its not that easy. MPS is easy. Cross train tech guys on HP and Lexmark, that already know imaging basics and turn them loose. Then your synergies take over. Your regular reps sell it and you don't need a stable full of specialists that are persnickety to say the least maintaining it.
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Re: 240WD
I have situations like this before, even though the 240W is only six years old, keep in mind they were around for almost 4 years! Ricoh has now listed them as "limited parts" or something to that effect. This is the first item I would tell them about. There has got be advantages moveing to the W3601 for them. Are they scanning if so, are they only scanning as a .tiff. Are they emailing the scans as .tiffs or are they converting to .pdf, if they are converting to .pdf, have they considered...
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Re: SMB scanning and Administrative Login
Well, alot administrators have a 30, 60, or 90 day password policy. And when you setup a SMB scanning and the file destination is located on a server, the admin usually gives you the administrator password. Well, this password policy will effect you because you used the same credentials for each entry. They CORRECT workaround is to request a separate username and password created just for that MFP itself. And allow that newly created username and password FULL right access to the scan folder...
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Re: So Many Choices
Scott: Of course one of the ways i keep up is with this web site, I can learn hardware and software as I "need to know" and still concentrate on prospecting, demoing and closing. To the new "recruit", how can one possible learn the features and benefits of the entire Ricoh line. We (COPI) sell the entire line, out of eight sales people we probably have two that have the knowledge to "sell it all"! I have seen numerous reps come and go, when they have had to learn product knowledge, sales and...
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Re: Global buysCOMDOC...yes you heard correct!
Geez, what's with old dog copier guys and Algebra - took it twice in High School and passed it once then had to pass it again in college and barely passed. At RxR crossings I break out in a cold sweat waiting for Train A which left Peoria at 25 mph heading east and Train B which left Detroit heading west at 35 mph to collide 'cause I can't figure out where they'll crash . . .
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Re: ARE YOU GOING TO THE SHOW???
I was just thinking of taking the train in on Monday. I have to do a family thing on that Sunday which I cannot get out of. Let me know what the plan is. Thanks, -=Mike=-
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Re: Samsung Printers Win Pick Awards for Outstanding Achievement from Buyers Laboratory
Just in the last week I've read several threads on the P4P Hotel and heard from several dealers that they are loving the Samsung line of copiers. Watch out Canon, Xerox, Ricoh, Sharp, Konica Minolta, Kyocera and Toshiba the train is coming down the tracks!!
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Re: territory splits
with us it's 40/60 with the 60 going to the installing rep who has responsibility to train and all follow up work
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Re: 480 Scanning Problem (odd size drawings)
I have not tested any scanning on the 480W as of yet, but I always train customers to set the scan size versus using scanner mode. My experience has been that if your scan is slight skewed or off center, the scanner might recognize a bigger size. When printing, the printer will APS a larger paper size or not allow printing at all. If you have a scanned original that is just over 36", not only will the job redline, but you cannot force it to print to a specific roll. Basically, you are left...
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Re: RPCS MANUAL?
Warren, I am not aware of a maunal for the RPCS driver. I train all my customers from my knowledge about the driver. I will do some checking. Art
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Re: Scanners Desktop vs Centralized MFP Scanning
Desktop scanners are a commodity that IT will buy from CDW. That's a fact. No way around it. I've got a major medical account where I have all the copiers and printers. The customer has at least 400 desktop scanners. Their IT Department buys them on line. The same goes for the half dozen White Boards they have. I did quote them on Ricoh Whiteboards and they thought I was out of my mind because my price was so far out of line with what they'd found on-line. I can't propose these products,...
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Re: Product knowledge
Our reps train the customers on hardware. Software we rely heavily on the manufacturer. For sales training we rely on the manufacturer but still do in house trainings as often as possible.
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Re: Sales Rep Career Path
This is an interesting topic. I have been trying to figure this out as well. Usually the feedback I get from reps is that they don't feel like there is anywhere to go or move up to. I am trying to make them team leaders after they prove themselves and hire and train junior reps and create teams of 3-5 reps.
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Re: Sharp Announces Tour De Force 2015 Road Tour
Guess they have to do something to "pump up" the sales team!
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Re: Five Tips for Better Scanning of Documents with Your Copier
Even though we try to educate it seems we still get calls on lines on scans/copies. I know it's fundamental but when you train on a new unit always show them how to clean the scan glass/slit glass and how to troubleshoot the lines.
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Re: Phoning for the Right reason
I agree. I get pitched all the time immediately before even hearing what they do or who they are with. I learned from a good friend of mine who runs a pretty large insurance company that they train their sales people to first ask if the prospect has a minute to talk. If so then they move on to value statement etc. and if not then nothing you say at that time is going to be of interest to them. They will then ask when a good time to call back is since they are too busy at the current time.
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Re: Phoning for the Right reason
Originally Posted by Jason H: I learned from a good friend of mine who runs a pretty large insurance company that they train their sales people to first ask if the prospect has a minute to talk. Canon teaches their reps the same thing. The training program was called "B.A.S.E. Selling" if I remember. Phones would be much more effective if prospects actually answered them!
Blog Post
3 Things Sales Reps Need to Do To Help Smash Their Sales In 2019
To everyone in sales, you can perform much better and become more successful, if you just learn to master with consistency the basics. Vince Lombardi , the great Green Bay Packers coach, once said that football comes down to only two things: Blocking on offense and tackling on defense, and those are the basics his teams spent 80% of their time on in practice. Many analogies have been made between sales and sports. It’s often been said the one key fundamental principle in sports is to focus...
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Executech Announces Acquisition of Z7 Networks, Seattle-based ManagedIT Services Provider
SEATTLE--Executech has announced today the acquisition of Z7 Networks, a managed IT Services provider in Seattle, Washington. The acquisition was a collaborative effort between the ownership of Executech and Z7. Employees of Z7 will work with Executech leadership to continue to provide the same excellent service that Z7 clients have come to know and love. “We are very excited to welcome the Z7 team into the Executech family. As I’ve gotten to know the great people at Z7, I’ve been impressed...
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Henderson Legal Services Retains Greg Mazares to Expand National Sales Team
ARLINGTON, Va. , Aug. 28, 2018 /PRNewswire/ -- Henderson Legal Services, Inc., a leading global provider of deposition and related services to corporations, law firms, and government entities, today announced that Gregory J. Mazares has been retained as Executive Vice President of Sales to expand, train, and manage the company's national sales team. In this capacity, Mazares will provide experienced senior leadership of sales. He is based in Los Angeles , CA. Over the past 30 years, Mazares...
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Canon Wins Inaugural Buyers Lab PaceSetter Award for Outstanding Serviceability in the United States
MELVILLE, N.Y. , Sept. 26, 2018 /PRNewswire/ -- Continually elevating its end-to-end service and support capabilities in today's connected world, Canon U.S.A. , Inc., a leader in digital imaging solutions, receives the first Keypoint Intelligence - Buyers Lab (BLI) PaceSetter Award for Outstanding Serviceability 2018-2019. The award recognizes the Company as the OEM that, according to BLI, has the best-designed tools, programs, and training for office technology for enterprises to enhance...
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User Codes and Mac
I've always had problems with the combination of User Codes and Mac printing. We have an office that is 90% Mac and they have decided to implement user codes. With Windows, piece of cake...embed them in the driver and you're done. With Mac, I've used CUPs and some of the OS' allowed me to enter it as a default setting in Job Log but most haven't. When unable to I set up a preset titled user code and tried to train the customer to select this preset when printing...however, when printing from...
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RJ Young Announces 2018 John T. Crunk Scholarship Recipients
NASHVILLE, Tenn. (PRWEB) October 04, 2018 RJ Young’s John T. Crunk Scholarship Program was established in 2004 to achieve a number of highly desirable objectives. This program seeks to assist the dependent children of our full-time employees with their college expenses. The scholarships are awarded based on the student’s academic achievements and activities. The goal for providing these scholarships is simple – to help our employees’ children attain the education they deserve, while...
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TCDI® Announces CyberPulse 365 Managed Security Services Designed for Small to Mid-Size Enterprises
Greensboro, NC, Aug. 01, 2018 (GLOBE NEWSWIRE) -- Technology Concepts & Design, Inc. (TCDI), a pioneer in data security and legal technology, announces CyberPulse 365, a managed service that combines multiple technologies to provide a holistic threat management and monitoring solution. The solution, which includes security information and event management (SIEM), vulnerability scanning, intrusion detection, endpoint protection and data loss prevention technologies, offers an advanced...
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Secure-24, an NTT Communications Company, Announces New CEO
August 16, 2018 12:57 PM Eastern Daylight Time SOUTHFIELD, Mich.--( BUSINESS WIRE )-- Secure-24 , an NTT Communications Company, and a leading global provider of managed cloud services, IT operations, and application hosting, today announced the promotion of Michael (Mike) BeDell to the position of Chief Executive Officer at Secure-24, effective September 1, 2018. “I am excited to continue the strong growth and expansion of our Comprehensive Managed Service offerings now with the support of...
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This Week in the Copier Industry 15 Years Ago, The Third Week in August 2003
Seems like I may have misplaced a week. Last weeks thread was the first week of August, however I had notes in from the second week. Well, it's time for the third week in August notes from 15 years ago. Check out the awesome story from Old Glory below or click here Remember the 1035 Scanner/copier story? High-Speed Copiers: 8/19/037:29 PM begin? Does it require a dedicated salesperson ? Who are the best prospects? What are the best selling strategies? Perhaps any discussion of the topic...
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Slumps Happen... 3 Tips To Beat the Sales Funk
Just keep swinging... It’s happened to all of us: One month, we're hitting home runs out of the sales ball park; the next, we're swinging and missing on every sales opportunity. We've all been aboard the sales train wreck before. You fail to secure an important sale. You have a series of bad days. Worse, you struggle to sell to your own clients. You can't seem to disentangle yourself from its deadly grip. You're in a sales slump. Even heavy sales hitters have bad days, bad months and even...
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Devensoft Announces Record Growth in 2018
CHANTILLY, Va., Jan. 16, 2019 /PRNewswire/ -- Devensoft , a pioneer and leader in mergers and acquisition (M&A) with its software-as-a-service M&A management software, announces record growth in 2018. Significant milestones include 78% revenue growth year-over-year and an increase in end user customer activations of 106%. Devensoft is an intuitive easy-to-use software platform that powers acquisition and integration teams of companies ranging from middle-market to Fortune Global 500...
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Ntiva Completes Strategic Acquisition of Network Alliance, Inc.
GREENWICH, Conn. , Jan. 31, 2019 /PRNewswire/ -- Southfield Capital, a premier lower middle market private equity firm, announced today that Ntiva (the "Company"), a growing IT services company offering managed IT, cloud and cyber-security solutions, completed the acquisition of Network Alliance, Inc. ("NAI"), a managed service provider ("MSP") that provides customized IT solutions to small and medium-sized businesses. With this acquisition, Ntiva continues to expand and strengthen its...
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EFI Invites Syncoms for All-new Connect Conference Sessions to Help Customers Develop Winning eCommerce Strategies
NEWS -- FOR IMMEDIATE RELEASE EFI Invites Syncoms for All-new Connect Conference Sessions to Help Customers Develop Winning eCommerce Strategies FREMONT, California -- November 13, 2018 -- Electronics For Imaging, Inc. (Nasdaq:EFII) today announced that Ali Ridha Jaffar, vice president of Print and Technology for London-based Syncoms Group, will be presenting three all-new Business Builder sessions at the annual EFI™ Connect 2019 conference, January 22-25 at Wynn Las Vegas. Jaffar’s sessions...
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This Week in the Copier Industry 10 Years Ago (First Week of March 2009)
Rules of thumb...sell nothing but the need for an appointment on a phone call or initial call. Also never "sell" during your fact-finding for several reasons: 1.) The fact-finding process gets interrupted or stopped. 2.) You come across like a dog salivating over fresh meat. 3.) You tip your hand and lose some of the thunder you will get from your proposal. 4.) You inspire additional questions and thought processes that the prospect will then discuss with competitors. read the rest in the...
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Selling Copiers in the Eighties with Roland Tolan
Roland and I found each other about 6 weeks ago on Linkedin. Seems Roland and I have a similar background with selling copiers. We both started in the eighties. While I was on the East Coast and Roland was on the West Coast. We've never met but hoping our paths will cross soon! How did you find your way into the copier industry? In 1985, I was 23 years old. l was ready to join the sheriffs department in Los Angeles CA., my mom begged me not to do it. A friend of mine was a salesman at small...
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MSP & MSSP Industry Notes for April 18th, 2020
MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...