Tagged With "Online Contract Management Software"
Comment
Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
Comment
Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
Comment
Re: When is Net New Business not Net New Business?
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
Comment
Re: When is Net New Business not Net New Business?
Jay, We typically go after about any machine other than a Xerox. If someone wants us to service their machine and its not a complete piece of junk we will take it on and will get parts and supplies from dealers etc. until we can upgrade to one of our lines; Savin, Canon, or Samsung. We expect our reps to go out and take service agreements and we pay them the first months billing. Most don't like to mess with 30.00 agreements but they add up and eventually you find a big one. We had a rep who...
Comment
Re: Assume My Copier Lease....What?
Thanks for all of your questions and comments! To answer the first question by @AOSGROUP, we've had some success in our local area of Toronto, Canada. The transactions were completed manually before launching the marketplace. The current version of the marketplace was only launched this past January, so you guys are the early adopters. Transactions can take the form of either a lease assumption (where one credit-approved client assumes the lease of another as-is), or a split-buyout (where...
Comment
Re: Copier Scams Part Deux "Dude Where's my Copier"?
Even if the contract with the supplying dealer specifically has a clause that says the dealer will NOT buy the kit back, the lease co don't want it. I have never heard of a leasing company actually asking for the kit back at the end of a lease, they aren't interested. It's not part of their business plan. What is required as a condition on every lease is that the lessee is responsible for returning the equipment to a destination of the lease co's choice. If it does come to that it will go to...
Comment
Re: Copier Scams Part Deux "Dude Where's my Copier"?
" Many companies actually have a pre-payment penalty". Any clause which is an attempt to penalise a party if they try and terminate a contract early is illegal in the UK. This is not the same as liquidated damages clauses, where the injured party is entitled to compensation. I'm pretty the same legislation applies in the US?
Comment
Re: Copier Scams Part Deux "Dude Where's my Copier"?
I do a lot of "contract disassembling" and am very successful at it - It's kind of like a fun sport or hobby to me. US & UK contract law are almost exactly the same. That would be an unenforceable penalty in both UK & US. Here's a reference to "Penal Damages" on Wikipedia that refers to US law. http://en.wikipedia.org/wiki/Penal_damages Most of the people I know who work in the copier industry are of the belief that these clauses are legal and enforceable. That works to my advantage,...
Comment
Re: Lease Maestro Checks into Print4Pay Hotel
What are the best options to getting around an "evergreen" clause in a prospects lease contract? Specifically, if the clause renews the contract for 1 full year & they missed the timeframe to provide written notice to cancel? Is the prospect obligated to make every payment? Is there a way for me to win the business without having to refinance that full year of "evergreen" payments into the new lease? Your input would be appreciated. --Garrett
Comment
Re: Lease Maestro Checks into Print4Pay Hotel
Hello Garrett - The dreaded "Evergreen" clause. This clause has caused many problems customer and dealers over the years. Depending on your situation, it may be tough for you to get the customer out of the contract early without some significant work on yours and the customers part. Based on your comment of "win the business", I am assuming that you are not the original dealer that put the customer into the lease with the an "Evergreen" renewal clause. If this is the case, there is a good...
Comment
Re: Selling Copiers "Opportunties Abound to Make a Few Extra Bucks"
Let me play devil's advocate here...First of all, usually it's not the dealers that forbid selling in other territories, it's the manufacturers, and dealers are bound by contract to uphold that obligation, which by the way is the only thing keeping us from having to compete with the internet. Secondly, if you receive any kind of salary and spend daytime hours selling a different product, that would be grounds for dismissal, regardless of brand or territory. If you question whether that is...
Comment
Re: Canon Business Systems Pulling a Ricoh
We're in Illinois. I have brought in my DSM/DBM and a Ricoh Solutions specialist when necessary didn't help in the last instance. When we see Xerox selling off the state contract they usually sell at below our US Communities cost. This is a broke ass state and price is often the only "value" they care about.Originally Posted by Larry Kirsch: Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it...
Comment
Re: The End of The Day With Ray!With Leadership We Will get Through This
Ray makes a lot of great points here! I have to break this video down, write notes and make a plan with my team. Sales could be on the downward trend through to at least Sept so it will be a good time for sales training and analyzing/ optimizing internal processes. Ray says "What is the message you are sending to your internal and external customers about how to navigate through this Corona Virus" ... I am not sure myself what that message is or should be? What is an internal customer? For...
Comment
Re: Imaging Channel, 2019 the year of DaaS - My suggestions to help you Implement.
Well, I am old timer too my friend. However, I learned along time ago geography does not stop progress. The new competitor who comes to the rural landscape won't deliver by the rules of the old way. I would image back when C.P.C took the place of the previous contract type. Many in the rural areas thought well, that will never happen out here. Well it did.
Blog Post
This Week in the Copier Industry 10 Years Ago, The First Week in January 2009
Ten years ago this week and what was on our minds? It was the Great Recession. I remember it all too well. Many of my accounts were in the AEC market, remember losing almost 30% of that business because of bankruptcies, companies closing and companies just buying their device once they came to the end of the lease. Hope I never have to go through that again! Enjoy the threads from ten year ago this week! Weekend Copier Notes from 1/4/09 Neal · 1/5/097:19 AM According to survey of printshops...
Blog Post
This Week in the Copier Industry 5 Years Ago, The Third Week in January 2014
Enjoy the threads from 5 years a go this week! Topic Five Vendors Earn Winter 2014 BLI “Picks” in the A3 Color Category Art Post · 1/23/145:35 PM buyers. Konica Minolta Business Solutions, U .S.A., Inc. Konica Minolta bizhub C 364e Outstanding 31- to 40-ppm A3 Color MFP Konica Minolta bizhub C 454e Outstanding 41- to 50-ppm A3 Color MFP KYOCERA Document Solutions America, Inc. KYOCERA TASKalfa 5551ci (Also sold under the Copystar brand) Outstanding 51- to 60-ppm A3 Color MFP Ricoh Americas...
Blog Post
This Week in the Copier Industry 10 Years Ago, The Last Week in January 2009
It's been a hectic week for me. Had to spend a couple days in PA for meetings, coupled with the end of the month. January was nothing but a bummer. That's what happens when you cram everything in for the end of the year. One item I was happy with was my commission check. Back to rebuilding the pipeline. Enjoy these threads from ten years ago this week. Weekend Copier Notes from 1/25/09 Neal · 1/26/096:56 AM server, which is a relabeled Konica Minolta PRO C 6501. This certification is based...
Blog Post
ConnectWise, Continuum, and Thoma Bravo. Oh, the possibilities are becoming probable
Well, it’s not just Office Supply and Print Service Resellers who are witnessing changes which pose both opportunities, and threats to their Status Quo. When Sycamore Partners the Private equity firm who owns Staples bought the office supply wholesaler Essendant - many office products re-sellers became gravely ill knowing that their product’s wholesaler was now owned by their competitor. As the dust was settling on the Essendant deal. Staples buys DEX Imaging a mega copy/print dealer. It is...
Blog Post
This Week in the Copier Industry 5 Years Ago, The First Week in December 2013
Okay, we're back to doing three of these a wee. Where we look back on the threads from, 5, 10 & 15 years ago Enjoy these threads from 5 years ago this week! Canon U.S.A. Unveils Océ VarioPrint 6000+ Series of High-Speed, High-Volume Digital Production Printers Art Post · 12/5/139:45 PM deliver critical savings to print providers. This black-and-white printer is ideal for burgeoning industries -- such as on-demand, digital book printing -- due to its registration accuracy, outstanding...
Blog Post
This Week in the Copier Industry 5 Years Ago, The Second Week in January 2014
One of my goals for this year is to garner more leads. You can do that with generating educational documents. I wrote this blog a few years ago, hope this helps. 31 Ways to Garner Net New Copier & Managed IT Business (2 of 31) Enjoy the threads from 5 years ago this week! This Week in the Copier/Office Equipment Industry 10 Years Ago (2nd Week of January 2004) Art Post · 1/12/143:32 PM it... Ricoh Dealer Meeting 1/8/04 9:48 AM Topic by Boston Mike Ricoh Dealer Meeting - Las Vegas, NV...
Blog Post
This Week in the Copier Industry 15 Years Ago, The Second Week in January 2004
Fifteen years ago I was not blogging about our industry. Most of what you'll see below is threads from P4P'ers asking and answering questions. The Print4Pay Hotel forums offers our members the opportunity to post questions, answers, news or maybe you want to blow off some steam. If you do here's a link to our forums. Enjoy the threads from 15 years ago this week! Ricoh Demonstrates Its Dedication 1/9/049:25 AM manufacturing, distribution, use and the recycling of its products. Sustainable...
Blog Post
This Week in the Copier Industry 10 Years Ago, The Second Week in January 2009
Enjoy these threads from ten years ago this week! Weekend Copier Notes from 1/11/09 Neal · 1/11/098:32 PM replacement was named for Tod’s old job. - In an effort to gain its customers back from IKON (which was acquired by Ricoh ), Canon Business Solutions launched the “War Chest” program, giving sales reps ability to pay for up to 9 months of a competitive lease, - A year after being booted from the program, Canon announced that it is once again part of the U .S. Federal Government GSA...
Blog Post
This Week in the Copier Industry 10 Years Ago, The Last Week in September 2003
There's a cool blog below from Bill Siderys titled MFP & Copier Pay Plan Changes for the Future . If you get the chance check it our. Bill is still a member of the Print4Pay Hotel, and I'd like to thank him for his valued long time membership. Check out the threads from ten years ago this week! Weekend Copier Notes from 09/28/08 Neal · 9/30/089:36 PM , selling out to Ricoh . Details on NewCal: o Founded by former Kodak copier technicians, Steve Tarpley & Ken Wilkens in 1991 o Won...
Blog Post
This Week in the Copier Industry 5 Years Ago, The First Week in September 2013
Konica Minolta and Komori Debut World's First 23"x29" Digital Inkjet Press at PRINT 13 Art Post · 9/5/137:08 AM today's highly competitive printing marketplace. Delivering a high level in print quality coupled with impressively fast make-ready and open systems architecture, Komori presses help printers achieve the higher productivity and efficiency levels essential for increased margins and business growth. Komori America Corporation headquarters are in Rolling Meadows, IL with sales and...
Blog Post
This Week in the Copier Industry 10 Years Ago, The Third Week in September 2003
There's a great thread below "Print Management" Truth and Lies". It's a compilation of threads from members about best and worst practices. Check it out if you have the time. Enjoy the threads from ten years ago this week! Weekend Copier Notes from 09/14/08 Neal · 9/16/087:20 AM 11% annually o copy volumes are declining 2% annually o HP sold 60 million printers last year o Xerox sold 3 million printers last year o Kyocera only sold 115,000 printers last year o Average print volume for a...
Blog Post
This Week in the Copier Industry 5 Years Ago, The Last Week in September 2013
Wow, has it really been 5 years since the launch of Ricoh ICE. Well the threads from 5 years ago state it is. In addition I posted up a thread about copier demonstrations. Check em when you have the time. Enjoy the threads from 5 Years ago this week! 10 Awesome Tips for a Great MFP/Copier Demo Re: Adobe PostScript vs. Emulation IPS · 9/23/135:27 PM Czech is correct: there are Ricoh printer models with non-Adobe PostScript as well as 3rd-party Adobe controllers for Kyocera, Konica Minolta and...
Blog Post
This Week in the Copier Industry 10 Years Ago, The First Week in October 2003
In the office on Friday we had a chat about the manufacturers in the industry. My thoughts centered around KonicaMinolta and the great job they're doing with diversifying. Ricoh was at the bottom of the list. Enjoy the threads from ten years ago this week: Ricoh Offers Managed Print Services to Reduce Printing Complexity 10/2/0811:10 PM . In the past, printing was simple as everyone either shared one device or had a personal printer . Now the printing landscape is more complex with multiple...
Blog Post
This Week in the Copier Industry 10 Years Ago, The 1st Week in November 2008
If last week was an indication of how sales will be for the end of the ear, then it's going to be a end of the year. But, resting on your laurels or pipeline is not a good idea, deals can drop off for a number of reasons. Before you know it, you have no pipeline for the end of the year Always keep prospecting! #alwaysbeprospecting Enjoy the threads from ten years ago this week! Weekend Copier Notes from 11/02/08 Neal · 11/4/086:52 AM 4260, running at 55ppm, but is A4. Canon announced it will...
Blog Post
Transitioning From Your Print and Copier Roots to Get Ahead of Competition
Note from Art: This blog was not written by me, however, I received permission from FP to repost on our site, I thought this would be a good read for everyone. Enjoy! To quote Brent Hoskins, Executive Director and BTA Editor, “Our industry [business technology] has a rich history of significant transitions…the inherent nature of change is that new, lucrative opportunities abound.” I couldn’t agree with this sentiment more. Change means new opportunity and in the business technology industry...
Blog Post
This Week in the Copier Industry 15 Years Ago, The Third Week in August 2003
Seems like I may have misplaced a week. Last weeks thread was the first week of August, however I had notes in from the second week. Well, it's time for the third week in August notes from 15 years ago. Check out the awesome story from Old Glory below or click here Remember the 1035 Scanner/copier story? High-Speed Copiers: 8/19/037:29 PM begin? Does it require a dedicated salesperson ? Who are the best prospects? What are the best selling strategies? Perhaps any discussion of the topic...
Blog Post
The Print Equipment and Services Industry must separate their deliverable.
Recently I had an opportunity to speak at ITEX, An Industry event for technology resellers. During that talk, I discussed the three types of deliverables or more importantly the three types of end-user customers within the print equipment and its services industry. This industry is strangling their full profit potential as they continue to deliver these different types of customers with the same processes. Here are the three equipment customer types: 1. High-Volume segments 6,7, and 8...
Blog Post
This Week in the Copier Industry 10 Years Ago, The Third Week in October 2008
I like to start these updates with some interesting things that happen to me in the last week or so. I received two leads and closed both of them from Linkedin. It was net new clients reaching out to me via Linkedin and requesting to set a meeting. Yes, this was the first I ever had two in one week. So I keep moving forward and keep growing my connections because you just never know when one of those calls might be for 20, 100 or 1,000 MFP's #nevergiveup Enjoy the threads from ten years ago...
Blog Post
This Week in the Copier Industry 15 Years Ago (First Week of March 2004)
Seems we're coming to the end of the first quarter already. After dumping everything into the end of 2018. I've had a rough go of it for the past 7 weeks. Last week proved to be better with two orders and one of them was $45K. We're also going see have then end of the fiscal years for most if not all of the copier manufacturers. This time of years scares me because nothing is safe, you need to ask the tough questions up front and try your best to wrap up business either the day you met with...
Blog Post
This Week in the Copier Industry 10 Years Ago (First Week of March 2009)
Rules of thumb...sell nothing but the need for an appointment on a phone call or initial call. Also never "sell" during your fact-finding for several reasons: 1.) The fact-finding process gets interrupted or stopped. 2.) You come across like a dog salivating over fresh meat. 3.) You tip your hand and lose some of the thunder you will get from your proposal. 4.) You inspire additional questions and thought processes that the prospect will then discuss with competitors. read the rest in the...
Blog Post
This Week in the Copier Industry 5 Years Ago (First Week of March 2014)
Avoid Insulting the Customer Obvious, right? Well, people do it without even realizing by using comments like "did you understand that?" and "are you following what I'm saying?". This automatically shrinks the customers' intelligence and ability to catch on. It is down to your own ability to make the customer understand and therefore if you feel the customer is failing to do so, use comments such as "did I explain that clearly" and so on. Enjoy these threads from 5 years ago this week!
Blog Post
This Week in the Copier Industry 10 Years Ago, The Third Week in November 2008
Busy, busy week last week, at least for Monday and Tuesday. Wednesday turned out to be a dud with just a couple of small orders. We all know the story for Thursday & Friday. I took a well deserved break from the site for four days. End of the year, the month, the year and the quarter coming up. I LOVE THIS TIME OF YEAR! Enjoy the most popular threads from ten years ago this week. Ricoh, IKON, and the Next Great Bubble ''''1 11/15/084:31 PM acquisitions to date - or the next big bubble.
Blog Post
This Week in the Copier Industry 10 Years Ago, The Last Week in December 2008
WooHoo, I'm on vacation this week, well at least from my day job! Enjoy the threads from ten years ago this week! Weekend Copier Notes from 12/28/08 Neal · 12/29/087:08 AM , president of Xerox Office Group (XOG), Xerox products now account for only 55% of the MFPs that Global locations are selling . (now that Xerox is experiencing slower sales in the U .S., will it continue to allow other brands to be sold in its Global subsidiary?) In an article in The Wall Street Journal, Bill Jordan,...
Blog Post
This Week in the Copier Industry 5 Years Ago (First Week of February 2015)
Do you want to relive the madness from 5 years ago when Sharp was sinking fast? If so we've got many of those threads in this weeks edition of what went on in the copier industry 5 years ago. Foxconn and the people have done an excellent job in rebuilding the brand, the programs and adding quality dealers! Enjoy These Threads from 5 Years Ago This Week! Bid Tabulation for Canon, Lanier & Toshiba for 180 plus Copiers Art Post · 2/7/1511:41 PM...
Blog Post
This Week in the Copier Industry 10 Years Ago (Second Week of February 2010)
Some additional tidbits from the show I was at for the last three days. I learned along time ago that in order to be successful at these types of events that you need to engage with people when they walk by your booth. You need to greet everyone that walks by and then ask them a question. The question I asked the most is where they were from, after getting a response I would then ask if they have a plotter or ask if they've ever seen a white board before. The questions sparked conversations...
Blog Post
This Week in the Copier Industry 15 Years Ago (Second Week of February 2005)
Just a little more on the show that I'd like to share from this week. While standing at the end of our booth I was watching the reps from other companies in our section. So many peeps passed their booth and they did not say a word! No greeting, no communication, they waited for someone to speak to them first. Needless to say I'd bet dollars to doughnuts that many warm leads were lost because these reps were never taught the fine art of "hawking" while at a trade show. I was taught many years...
Blog Post
MSP & MSSP Industry Notes for February 8th, 2020
MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...
Blog Post
The Consequences of Delivering Out-Side Market Realities Come With Awareness
It seems as more of the same is the mindset for many in the Imaging Channel. Over the last year, as print volumes continue declining, as dealers continue over-specking and over-selling, nothing seems to wake up the channel to the threat of consistently delivering out-side market realities. However, soon the end-users un-awareness will end. "The channel's threat is a new competitor who takes advantage of where the customers are going while the legacy way attempts to keep customers where they...
Blog Post
This Week in the Copier Industry 15 Years Ago (Second Week of April 2005)
For each of the next few blogs I'll be inserting some tips from what other dealers and sales peeps are doing on a daily basis from around the globe for staying relevant with their clients and prospects. 1. We promote our brand, products & services daily and when we return and hit the ground running we might take the opposition out who may not make so much effort working from home… Enjoy these incredible threads from 15 years ago this week! Konica Minolta Cuts 05/06 Profit Target Guest ·...
Blog Post
MSP & MSSP Industry Notes for March April 4th, 2020
MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...
Blog Post
MSP & MSSP Industry Notes for April 18th, 2020
MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...
Blog Post
Imaging Channel's Classroom
"Repetitive learning is a Procrastinator's Journey." It's not about Chairs or seats, no meters, one-rate, everything free, or what a few minuscule-dealers with less than 100 customers claim to be doing new ever week, which will align the Copier/Printer industry with the realities of the marketplace. It's about smart business people understanding the importance of data over the noise of nonsense. Those who follow me will remember back when the industry started filling seats in courses on how...
Blog Post
This Week in the Copier Industry 15 Years Ago (Third Week of February 2005)
Finally! A decent day and some movement on some accounts. It's been a six week drought with a few small deals here and there. I will still struggle to hit my monthly budget, but a least there's light at the end of the tunnel. Still no time to waste since I'll be on vacation for the first week in March. Presidents Club one more time for this old dog! Enjoy these cool threads from 15 years ago this week! Look what Canon has Color imageCLASS MF8170c Guest · 2/22/057:59 PM Color imageCLASS...
Blog Post
This Week in the Copier Industry 5 Years Ago (Third Week of February 2015)
It's late and the last post of the night for me. Enjoy! bid tabulation for Ricoh Toshiba Xerox.pdf Art Post · 2/21/1511:05 PM Blog Post This Week in the Copier/Office Equipment Industry 10 Years Ago Fourth Week of February 2005 Art Post · 2/21/1511:36 PM Canon and would appreciate any and Xerox6030 With P/S 2/25/05 10:23 AM Topic by Guest Does anyone know anything about The Xerox 6030 wide format copier that prints and scans and how it compares to the Ricoh 240 Ricoh MV310 2/24/05 7:28 AM...
Blog Post
This Week in the Copier Industry 10 Years Ago (Last Week of February 2010)
Recently we had a contest for all of the salespeople at Stratix. It was not a demo contest but more about telling the awesome Stratix story to our clients. There were judges and then group winners for each branch. The group winners would then have the face off. Years ago we had this contest and I failed miserably, I was so bad that I wanted to be shot. I have a hard time memorizing anything that has to be word for word, not sure what my issue is but I have an issue. This will make a good...
Blog Post
This Week in the Copier Industry 10 Years Ago for the Second Week of May 2010
It's Sunday night just about 10:30PM. Not a lot of time to write tonight. Hope everyone enjoyed Mothers Day. Now let's go sell something tomorrow! Enjoy these threads from ten years ago this week! Konica Minolta eyes bigger role in commercial printing Guest · 5/8/1011:14 PM Konica Minolta eyes bigger role in commercial printing LOS ANGELES, CA—Konica Minolta has targeted commercial printing as a key growth opportunity for the company. Executives made the announcement at an event earlier this...