Tagged With "Online Contract Management Software"
Reply
Re: Need HELP! Kyocera Color A3 question
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
Reply
Re: HP receives wave of customer complaints
I'm on this program at home. He was getting regular shipments of ink that he didn't order. You'd think that would be a clue. Technically, when someone cancels our maintenance contract, the toner in the unit becomes unfunded. We have every right to go and remove it. No one ever does but the unused toner has not been paid for.
Comment
Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
Comment
Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
Comment
Re: When is Net New Business not Net New Business?
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
Comment
Re: When is Net New Business not Net New Business?
Jay, We typically go after about any machine other than a Xerox. If someone wants us to service their machine and its not a complete piece of junk we will take it on and will get parts and supplies from dealers etc. until we can upgrade to one of our lines; Savin, Canon, or Samsung. We expect our reps to go out and take service agreements and we pay them the first months billing. Most don't like to mess with 30.00 agreements but they add up and eventually you find a big one. We had a rep who...
Reply
Re: Charge for IT support
We charge on an hourly basis for any connectivity support beyond the first 6 months of a system being installed. We have tested a program where clients can have it included in their contract but have received little interest in that.
Reply
Re: Charge for IT support
Art, We charge an hourly rate for onsite, 1/2 that rate for remote support. We offer it as part of the Service Contract, as well as a separate block time (5, 10, or 20 Hours). Vince
Reply
Re: Question about Toshiba MFP's
Less than 5% of my Toshiba clients are not under a Maintenance Service contract. Toshiba sells lots of kits designed for trained service techs to install but not typical end users. Even those customers who prefer not to be invoiced for monthly meter reads we try to automatically collect the meter reads via email or fax and usually but them on copy blocks.
Reply
Re: Xerox will install 16,000 printers
This seems wrong on so many levels.... 16,000 printers? 5 machines per site?? 10 year contract??? I feel as if a DMS / workflow solution would have saved them so much more.
Reply
Re: Xerox explores sale of leasing finance unit: sources
Oce did that 10 years ago and went bust. They didn't realise how much they relied on the monthly rental income and how inflexible third party leasing companies are when you want to upgrade mid term. The financing arm is usually the most profitable side of the business. High interest rate to customers, low rates for them and if the customer goes bust you generally get you equipment back and at the end of the contract you get your gear back.
Reply
Re: Xerox 5675
John -- Government pricing is public knowledge...Depending on which state you are in, usually can see it under DGS - Department of General Services. If it is not the state contract awardee -- it will be under costar, etc.
Reply
Re: Ricoh W5100
I don't believe you can use the Ratio Scantool without PB. Why can't you use the W5100 with the GW Scanner. I think this is all you need. Also, the WFCS is on the GSA Contract dated July 29, 2009. The product code is 100117FNG for $6,500. You need the "software key" that will allow you to utilize the scanner without having a Ricoh WF attached on the network. The product code is 100257FNG, $4,500 MSRP and the launch date should have been the end of October.
Reply
Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
Reply
Re: A4s and Single Function Laser in MPS
My first thought is that your post has a lot of jargon in it I don't understand. (I'm directly responsible for MPS, so it's not that I'm unfamiliar with the terms). When Art can't understand your question about and industry he's been in for 20+ years, it's time to back up and re-write . Secondly, regarding your questions about placing supplemental A4 MFPs around, it all depends upon the customer. I have some customers that have central MFPs and NO additional MFP capability. I have others...
Reply
Re: CBS NEWS REPORT ON COPIER SECURITY
I think the liability enters in when the customer is never informed that the machine is storing copies, and then later the information shows up in a damaging fashion. In that case, I think a Jury would be empathetic to a customer who says "he never told me it was storing those documents". Let's pretend I sell cell phones. I sell you a phone, and you use it for 2 years. At the end of your contract, you turn the phone back in to me. I didn't mention to you that the phone records every...
Reply
Re: Additional Insured?
Thought this paragraph in an RFP in the leads section here was interesting... B. Automobile If the Proposer or its employees use motor vehicles in conducting activities under this Contract, liability insurance covering bodily injury and property damage shall be provided by the Proposer through a commercial automobile insurance policy. The policy shall cover all owned and non-owned vehicles. Such insurance shall have minimum limits of $500,000 per occurrence, combined single limit for bodily...
Reply
Re: Does your Copier Service Contract still reflect 1970's Analog Copiers?
Over my 15 years as a Sales Manager to 23+ independent dealers, I have seen many situations where dealers simply has far too simplistic service contracts that had not been updated ever. They mostly involve billable Pro Services, unstable Power Supply, two competitive vendors trying to flip each other's Service Contracts and Fuel Surcharges. (I have a large geographic territory with lots of driving.) I once sold two connected copiers to a law firm. They decided to upgrade from Novell 5.0 to...
Reply
Re: Laser Technologies Earns Contract with Sharp Corporation
Hrmm, is this new language? I haven't see it put quite this way before. It's interesting anyway... I wonder who they "beat" to be "awarded" this great honor.
Reply
Re: Does any National Copier Vendor still have their own in house leasing service?
In Canada, I have the strong impression that GE is trying to get out of the "small ticket" copier leasing business. Just last month, we did a Balance of Payments on a GE lease with a differnet leasing vendor (MCAP). Once we were funded, we gave the customer a cheque. The customer promptly paid GE. GE came back this week asking for a $400.00 Premium fee for early contract cancellation. The customer refuses to pay it. As this fee was not documented anywhere that we can find in the original...
Reply
Re: Ricoh Ends Relationship with Ratio
Way late on this one, but thought I could clarify. Ricoh supports the Ratio controllers and will so long as there is a contract. Dealers, techs, and customers can still call Ricoh for help on these units.
Reply
Re: IKON steals University of Kentucky MPS contract from Lexmark!
Agreed, but lets just say the folks that wrote this have some "history" with Lexmark and they make sure to make Lexmark look bad every chance they have. Usually, when you see coverage of a big contract win, its more about who won the contract, not who lost it. Thats why I call it biased.
Reply
Re: Dealer Management Software
I have been an independent consultant for the office technolgy industry since 1994 and in the industry since 1981. My primary focus has been on the OMD software system. eAutomate is a competitor of OMD which has been around for over 20 years. My experience with eAutomate is very limited (mainly word of mouth from industry collegues) but I have been told that the service contract invoicing (the profit bread and butter of the industry) and financial modules are not as flexible or capable as...
Reply
Re: Dealer Management Software
Thank you both Rick and Jason. We will definitely have them go over service contract invoicing and modules in great detail when we view the demo to see if it will suit our needs- great tip. Jason- being a user of both systems, your recommendation will weigh into my decision. Thanks again!
Reply
Re: Drum Yields
A short discussion about copier vs printer yields. The document is a bit old but the main points are still valid.
Reply
Re: What are some good talk tracks for Non-Xerox users?
For starters, everyone is happy to say they are happy with their current provider to get you off the phone! Believe nothing of what you hear and half of what you see is something my father always said, doesn't make much sense but he always said it! Selling today is a lot more complicated than years ago. When I started, you would whip out the yellow pages, pick a type of business and just start making cold calls. The pitch was simple something to effect "Hi this is so and so, and I'm calling...
Reply
Re: MPS And Profit
There are a number of factors that impact start-up cost for MPS clients. In the traditional "copier" world, prior to putting machines under contract we would inspect them, perform service to bring it up to spec and bill the client. In MPS, we just put them under contract, so the start up cost can be virtually nothing or cost an arm and a leg depending on the condition of the machines that are being placed under an MPS Agreement. Another factor is how much toner the client has on hand prior...
Reply
Re: Judge approves a $4.9 million settlement to businesses who were charged payment incre
A judge ruled in favor of a class action lawsuit involving businesses nationwide, including ones from South Florida. South Florida businesses that are part of a larger class action lawsuit against two companies were awarded a portion of a final settlement of $4.9 million after the judge ruled in the class’s favor, a press release said. “Approximately nine thousand class members nationwide were included in the settlement,” said Lance Harke, lead attorney for the case from law firm Harke...
Reply
Re: Q. How does your company handle networking charges?
1st 90 days, all inclusive, with no time limit on hours required to get the customer to say they are happy. Thereafter, billable at $95.00 per hour onsite. Dealer, Canada
Reply
Re: Q. How does your company handle networking charges?
I think we all struggle with where to draw the line. The point I make with my Sales force, as well as with my customers is if you come in one day and you can't scan to email, but it was working fine yesterday the customer perceives this as "my MFD is broken" because one or more of the functions have stopped working. But most of the time nothing on the MFD is broken. The configuration is the same as it has been for the last 6 months (or 2 years). What most often has changed is something on...
Reply
Re: Selling Copiers "Got my Ass kicked in Today"
Assuming that this is a municipal account in the state of New Jersey.....this would be the Kyocera 48-month cost per copy program on state contract. You pretty much can't beat it on price unless you also have the state contract cost per page program. Your only hope is to sell yourself and the value of your company and also to get them to get a demonstration of the equipment before signing the contract. The Kyo equipment is not as nice as the Ricoh gear or as user friendly in my humble...
Reply
Re: HDD Wiping/Reformatting
It isn't our responsibility to perform maintenance on a machine that wasn't sold by us, doesn't have a service contract from us and isn't going into our possession. That conversation should be between the customer and their previous vendor.
Reply
Re: Color Print Control
I think we're talking about the same thing in different terms to a certain extent just using different examples. Do the newer printers/MFP's still print black using all colors if "Color" is selected in the driver? If so, then you're right that they would spend the same regardless of the type of contract. If only the black cartridge is used to print black even if "Color" is selected in the driver, then they would spend far more on a toner-inclusive agreement than if they were not under...
Reply
Re: MOM Sues OSU for $1M over COMDOC Secret...
Two outside entities are claiming Ohio State University .Ohio State University Latest from The Business Journals Leading the List: Highest-paid Ohio State officialsHarley-Davidson CEO aims to ‘wow’ riders to keep turnaround in gearSlideshow: Most expensive college football programs Follow this company .employees have had improper contact with companies going through public bidding for university business, Columbus Business First reports. Cincinnati office equipment supplier Modern Office...
Reply
Re: MOM Sues OSU for $1M over COMDOC Secret...
An office-company filed a lawsuit against Ohio State, saying the university wrongly awarded a potential $24 million printer and copier contract to a competitor. Modern Office Methods filed the lawsuit on Sept. 26 in the Court of Claims, requesting that OSU set aside its recently awarded contract with ComDoc, Inc. and rebid it. According to the documents, Modern Office Methods said a ComDoc employee met with an OSU employee, unknowingly to the other top-two competitors, Modern Office Methods...
Reply
Re: Unfair practice of providing startup supplies on state and federal contracts
Good point. But I do not think that Ricoh or any manufacturer wants to lose out up front. They want that money just like anyone else. So they can include the consumables but then they just raise cost to the dealer. In my opinion gov't contracts and bids are a waste of time. You work so hard to earn the business and there are 10 people bidding. Then you have provided the best long term solution that is proven to save them the most over 5 years. But guess what? The gov't entity is 7 million in...
Reply
Re: Unfair practice of providing startup supplies on state and federal contracts
copyme....what I mean is the CPC yes is to win the deal but the maintenance costs are for the entire deal not just the start up costs. So if this was a 60 mo lease those rates would be fixed for the term of the contract. They will not increase 7-10% on a yearly basis.
Reply
Re: Would You Loan this company Money?
KIP now has a contract with Global, however with the AEC market still in the dumps is that enough to help? My it seems everyone now has the KIP product and OCE and Ricoh are now in the minority. Ricoh has better get thier act together quickly in the US, it seems no one thinks a 4ppm device LED device is needed here in the US. What they don't know is that probably 75-80% of my 240W and W2400 placements average under 1,000 square feet a month. Thye have a refresh coming of the 10ppm and 14ppm...
Reply
Re: SP5200 Series. What's your plan???
Better just give the prospect a $100 bill and walk away than to quote low and get killed on a service contract. But then again we don't increase service contracts annually like most in our industry do. We sell against that practice very successfully.
Reply
Re: Both HP and Lexmark increase prices Jan 01 2012
I'm being told that many of the available contracts cannot have end-user prices raised until contract renewal...our state contract for instance so dealers will eat the increase.
Reply
Re: Custom Page coverage meter
The new series of Kyocera colour MFP's that was introduced last summer provides the means to set three tiers of counter for colour based upon the coverage of colour on the page. This permits setting three price levels based upon the amount of colour coverage. The settings can be adjusted by the dealer to fit their price model. It means you don't have to pay a full colour page price when you print a small colour item, say a logo, if the contract is set up this way. We just won a large...
Reply
Re: Ricoh 2352 & 2852?
US Communities is a nation-wide (US) contract that Ricoh bid and won exclusive rights to. Any entity that is government (non-Federal) or non-profit can become a member of this buying group and as a member qualify for discounted pricing on a multitude of products including those sold by Ricoh. In a nutshell, we have a lower cost of goods if someone qualifies for US Communities pricing.
Reply
Re: New Ricoh 4410SPF "brainshark" review
Yes. When Lexmark reduced pricing on their cartridges last year, they reduced the published yield from 18k to 14k. Upon further analysis, we realized this was very close to the yield we were seeing on the 100+ machines we had in the field. Machines under contract at $.0200 were running at 25-30% margin.
Reply
Re: Adobe LeanPrint
A single user license costs $99.00 and there is a 30 day free trial. I am not sure why MFP dealers would be trying to promote printing less pages thereby reducing their click revenues while increasing the % Toner coverage on each printed page. I see value in the product and like how it reformats documents before you print them. You could definitely save on your paper costs. It does take up to an extra two minutes per print job to figure how you want to use the software. Toner Save would not...
Reply
Re: AUXILIO Reports Year-end 2011 Financial Results
So, what happens if they expand and sign another nine new or expanded contracts next year? Will that also result in losses for 2012?
Reply
Re: Auxilio Loses another 1.6 million
Particularly for large MPS engagements, there can be substantial costs that are absorbed by the provider at the beginning of a contract. These costs are due to repairing printers that have been in need of major repairs, stocking toner in advance of billing, high-CPP printers in a competitive transaction, etc. It can take over a year for some of these large engagements to reach profitability, and it seems like that Auxilio only engages with large healthcare clients. In healthcare, if the...
Reply
Re: Transform Global 2012
Day one has passed and overall, I'm impressed with the event. I actually ran into a couple of P4P members and finally after all of these years got to meet Lee Rummage from RJ Young. On Wednesday evening Oki hosted the evening reception @ Hiltons Signature Island. Food, drinks and networking, at this time I also had to the chance to meet Greg Walters (Death of the Copier) and now the newly elected President of the MPSA. I also ran across many new contacts and believe it or not many readers of...
Reply
Re: Marlin Does Not Disclose Possible Loss Of Evergreen Payments
There isn't more chatter on this forum because most salespeople don't consider it their responsibility to care. Many sales people will go to the ends of the earth to make their equipment perform for the customer but consider the lease contract the customer's problem...their the ones who signed the contract, right? Never mind that we are the ones that shoved it under their nose and it is because of their trust in us that they sign it without questioning. I suppose I shouldn't put all of this...
Reply
Re: Auxilio Loses another 1.6 million
I don't understand how companies feel comfortable running at a loss,and I don't understand how customers award contracts to companies that are not operating at a profit. If I was a purchaser looking for a vendor the first thing I'd be thinking about is will I still be dealing with the same company by the end of the contract. These guys are RIPE for a takeover.
Reply
Re: Wells Fargo Lease reduces Monthly Lease Cost!
Keith: Thanx for this, my customer is under an older Wells Fargo lease and there is nothing in the contract for a reduced payment and a restocking fee. Hopefully this holds true for the restocking fee! This is the same wells fargo that will try and sell your customers the hardware when then get a Letter of Intent, not only will they sell it to the customer they will also provide 12 months of payments and what they claim zero percent financing. I've seen enough of wells fargo to only use them...